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The facility should have systems and procedures in place to ensure resident safety.
  • Is the nurse-call button within easy reach? Is it answered promptly?
  • Are the building/s and grounds secured at night?
  • How often are fire and emergency drills held?
  • Do staff have residents’ emergency next of kin contact details? Where are these kept and can they be
  • accessed if the building is evacuated?
  • If a resident has an accident, how is this managed?
  • What does the facility do to ensure safe medicine management?
  • What are staffing levels like at night or over the weekend?
  • Who fills in for staff when they are absent?
  • What is the staff training schedule? Is a quality programme used?
  • What system do staff have for updating each other between shifts?

Meals Dignity, Privacy and Independence

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