Safety

• Is the nurse-call button within easy reach? Is it answered promptly?
• Are the building/s and grounds secured at night?
• How often are fire and emergency drills held?
• Do staff have residents’ emergency next of kin contact details? Where are these kept and can they be
• accessed if the building is evacuated?
• If a resident has an accident, how is this managed?
• What does the facility do to ensure safe medicine management?
• What are staffing levels like at night or over the weekend?
• Who fills in for staff when they are absent?
• What is the staff training schedule? Is a quality programme used?
• What system do staff have for updating each other between shifts?

Meals Dignity, Privacy and Independence

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