Audits and Reporting

• Do you know how long Certification has been granted for? (Longer periods i.e. 3-4 years generally indicate greater compliance with standards and requirements.) Ask what the service has done about any shortfalls in the audit.
• Do you know what the complaints process is? Ask residents and their relatives about their experiences.(Residents have the right to make a complaint.)
• Does the service publish results from their in-house surveys? Can you view these?

Dignity, Privacy and Independence Cost

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