Audits and Reporting
The Ministry of Health now provides all audits online for the public to view.
- Do you know how long Certification has been granted for? (Longer periods i.e. 3-4 years generally indicate greater compliance with standards and requirements.) Ask what the service has done about any shortfalls in the audit.
- Do you know what the complaints process is? Ask residents and their relatives about their experiences.(Residents have the right to make a complaint.)
- Does the service publish results from their in-house surveys? Can you view these?
