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Staff should show warmth and empathy towards residents who should be involved in the life of the home.

  • Do the residents appear happy and well cared for?
  • Are they treated with respect by the staff?
  • How do staff relate to one another?
  • How are visitors greeted and treated?
  • Do staff involve residents in the life of the home in a sensitive manner?
  • Is the facility clean, warm and odour-free?

Introduction Rooms

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