Some communities wont know about this type of service as they are scattered around the country and not necessarily available in all areas.
Community houses (sometimes known as ‘one stop shops’) are usually large buildings tenanted by various social service and other related agencies. For example, you may find a local Age Concern, Citizens Advice Bureau and a Work and Income branch all in the same building. As you can imagine it’s often useful to have these services located together. There are usually one or two onsite staff members at each agency so your questions can be answered, and appointments made. Opening hours vary according to the agency.