If you have concerns about how a health or disability service is run or the services you are getting, you can make a complaint.
- First, talk to the manager of the service. If you need advice or support to do this contact the Advocacy Service https://advocacy.org.nz/
- If the complaint is about a contracted service and it is not responded to or resolved, contact your local regional hospital. Ask for the manager of older person’s services.
- If concerns are not addressed, contact HealthCERT (freephone 0800 113 813) or Disability Support Services MOH (freephone 0800 373 664).
- If still unresolved, the Health and Disability Commissioner will consider the issues and may investigate (0800 11 22 33).
Concerns about a home support service? See the Ministry of Health information.
To find out more, talk to Age Concern or the contact person at your local older person’s service/NASC/CCC. They should be able to guide you.
The following are the contact details for service providers professional associations:
Concerns about any service costs can be taken to the Disputes Tribunal. Your local Disputes Tribunal usually has the same contact details as the District Court.