My impression: MySkill’s ‘Person-centred approach’ free training course

To celebrate World Health Day 2021, MySkill – a New Zealand-based training provider specialising in the aged care, disability, and home and community health sector – offered industry professionals the opportunity to take its ‘Person-centred approach’ online training course for free. Eldernet’s Content Creator and newest recruit, Mason Head, completed the course and wrote about his experience. 

While I have worked in health communications for several years, this role at Eldernet is my first specialising in the sector. Eldernet’s ethos is always ‘how does what we are doing help an older person?’, so MySkill’s free ‘Person-centred approach’ course felt like it might provide me with a solid understanding of that core principle.

Here’s how MySkill describe the course:

The ‘Person-centred approach’ course is designed to build an understanding of what a person-centred approach means and to gain insights into the various ways that every person is unique. You will learn how to partner with the people you support, to identify and coordinate the actions and routines that will meet the person’s holistic needs. 

The course covers:

  • Understanding of person-centred, holistic care
  • Values and attitudes
  • Holistic needs
  • Active participation
  • The HDC code of rights
  • Cultural models of care including Te Whare Tapa Wha and Fono Fale
  • Benefits of a person-centred and holistic approach
  • Role of the Support Worker
  • People involved in delivering person-centred, holistic care

My impressions

I found the course to be insightful yet accessible and well-paced; there wasn’t too much information at once and it was presented in a way that was aimed to help retention (i.e. infographics, clickable diagrams, and videos etc). I was surprised at how much information the course covered, considering it has been designed to be completed within an hour. While the website says it can be completed in 25 – 40 minutes, I chose to watch each of the videos, which totalled at least half an hour (you could skip through these if you were in a rush but I felt they provided extra context to the course, particularly as you got to ‘meet’ some Kiwis walking the ‘Person-centred’ talk). The interactive elements were well thought-out and made the online course feel more hands-on.

The assessment took the form of a short quiz, with a mixture of true/false and multi-choice questions. To pass the course, you must get 100% in the assessment and while the questions weren’t difficult, they do require you to delve into the knowledge you’ve acquired during the previous session (I must admit that I took more than once to complete the assessment, possibly a consequence of completing it on a Friday afternoon). Once you’ve passed the assessment, you can even download a certificate with your name on it! Overall, I felt the course provided good insight about individualised care and would be a useful tool for people like myself entering a new sector, or for those looking to refresh their knowledge.

Want to find out more?

MySkill has a huge range of training options available, from NZQA-accredited courses to free e-learning sessions (for members). If you’re interested, you can find out more by contacting MySkill on 0800 MySkill (0800 697 5455), emailing or visiting their website:

About Mason Head

Mason Head
Content Creator and Publication Lead at Eldernet

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