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An Important Read For All …

Nurse Consultant, Auditor and Author Gillian Robinson shares her expertise in this newly published guide for managers and nurses working with our vulnerable elderly in aged residential care.

All too often the public are shocked by news headlines of abuse or neglect to vulnerable people in care.  It is the belief of Gillian in her role as health board appointed temporary manager and consultant to care providers, these situations could be avoided.  With the right systems, skills and knowledge, those reliant on care from managers, nurses and staff can be assured of receiving safe and appropriate, caring and compassionate services. 

It was the intention of the author to impart knowledge as a means to minimise and ultimately eliminate neglector harm to those residing in the residential care setting.  People do not know what they do not know and the provision of care services to meet the complex needs of our aging population requires a broad range of skills and expertise.

This guide addresses such issues as governance and management, leadership, communication, recruitment and performance management, rostering and staff retention, teams, time management, clinical theory to practice, clinical assessment and care planning, adverse events, quality, risk and audits. These key concepts involved in the development and provision of services, when applied consistently, lead to the excellence in care our elderly deserve.

Gillian Robinson, Registered Nurse, Bachelor of Nursing, Director of Healthcare Compliance Solutions Ltd has worked in the residential care setting as a nurse, manager, consultant and auditor since 1999.  Her expertise is well recognised through consultancy services and the development and maintenance of quality systems for residential care providers throughout New Zealand.

Supporting care provision to the highest possible standards while meeting legislative compliance and clinical best practice guidelines is not an easy blend.  With a passion for coaching and mentoring Gillian guides and supports care providers to achieve both to a high level.  With planned training courses for managers of care facilities not available until the end of 2014 or later, this guide is a timely essential resource. It not only guides the provision of excellence in care but also advises those interested in entering residential care, how service should be managed. 

This is what early reviewers are saying about this book:

"I absolutely LOVE it and could relate to it really easily!! I have personally found what I have read so far, to be very encouraging and affirmative and it has actually boosted my self-confidence!! I thoroughly enjoyed it.  It also made me think about my role and how I can improve myself and help raise staff morale." – Jo Nightingale – Manager of Wimbledon Villa Rest Home – Fielding

"Congratulations Gillian on a great effort.  The work flows well. The index a good idea – information easy to find. I feel the book will be an excellent resource for all aged care facilities both private and public. I see it as a good education resource. Good teaching sessions should come from each chapter.  Well done" – Frances Stapleton (RN) – Nursing Educator West Coast

"An excellent reference and tool for managers. As I read it, I think this is all such sound common sense and am in full agreement with all of your writings. I love the books cover, and look forward to it being available soon. If the first four chapters are anything to go by, it will be a fabulous resource". Rhonda Sherriff (RN) – Southern Manager – Ultimate Care Group Ltd


Order your copy TODAY


The Perfect Christmas gift for anyone interested in residential care!


The official book launch for ‘Excellence in residential care: a guide for managers and nurses’ will be held at Park Lane Retirement Village, 35 Whiteleigh Avenue, Addington, Christchurch at 2.00pm on 21st November.  

Those wishing to attend can take advantage of the very special launch price of $30 per book.

 To confirm your attendance at the book launch email Gillian@agedcarecompliance.com  


About Gillian Robinson