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Bupa Northhaven Care Home - Shakespeare Wing

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At a glance
Vacancy
Yes
Name
Bupa Northhaven Care Home
Category
Specialist Hospital/Dementia Care
Address
142 Whangaparaoa Road
North
Whangaparaoa/ Red Beach/ Orewa
Postal Address
0932
DHB
Waitemata
Phone
(09) 426 3131
Fax
(09) 426 3134
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Catherine Holbutt - (09) 426 3131
Owner
Bupa Care Services - 0800 60 80 99
Other services
Photos
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Northhaven Hospital Northhaven Hospital Northhaven Hospital
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Description
• Hospital and Specialised dementia care
• Retirement village apartments

At Northhaven, we offer hospital and specialised dementia care. We are proud of our reputation for giving a very high standard of care in our homely, nurturing environment. We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. Our residents also compliment us on the lovely food our chef makes. We have open plan living and dining, leading to an attractive but secure garden.

Focusing on making each day the best it can be for your loved one is what’s most important to us. We take the time to get to know each resident, so that our care can be personalised, respecting each person’s likes, dislikes and preferences. We welcome friends and family at any time.

We offer 20 specialist dementia care places at Northhaven. With compassion and experience, we can help you understand what specialised dementia care involves, and when a loved one needs it. We can also help you understand how our mix of creativity and compassion can lift basic care to bring enjoyment to every day.

We have recently completed building a retirement village of 27 apartments. If you and your spouse have different care needs, this is a very good way to remain close.

You can find us on the picturesque Whangaparaoa peninsula, 30 minutes from the Auckland city centre, easily accessible from State Highway 1, and close to all amenities.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 2 Feb 2015
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care42
Long term vacancyYes
Short term vacancyNo
Enquiries welcome. We have 2 specialist dementia units dividing resident behaviour acuity. We currently have a single vacancy in our more complex unit .
Impending vacancyYes
Updated: 22 Sep 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Our contracted physiotherapist visits twice weekly and is supported by two physiotherapy assistants.
Occupational Therapist Yes As required through formal referral process
Own Social Worker Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our activity team work on a daily basis during the week to provide group and 1-1 activities for the enjoyment of our residents which include physical, creative , sensory and cognitive therapies and weekly outings .
Hairdresser Yes Our hairdresser visits twice weekly, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits monthly
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs through referral
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Our lay preacher from St Stephens church visits fortnightly to conduct a church service in the facility which includes prayer and hymn singing
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call.
Updated: 3 Mar 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 18 Jul 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Psychiatric Care Yes
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Spinal Injuries No Your special needs can be discussed prior to admission.
Specialised Dementia Care Yes
Gerontological Care Yes Bupa prides itself on providing person-centred care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes Our manager is a registered nurse.
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialists as required.
Psychiatrist Yes We make referrals for visits by community specialists as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 18 Jul 2014
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Other End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Rooms (Single) Yes
Rooms (Shared) Yes
Rooms (Suit Couple) Yes
Ensuite Yes
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Alcohol Permitted Yes
Pets In Residence Yes Currently we do not have Pets living at the facility but we have regular PET therapy visits from SPCA. Visiting family are also permitted to bring pets into the facility to visit.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a quarterly basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Lounges/seating areas Yes Several living areas to suit residents individual needs.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Smokers Room Yes Enclosed outdoor area available for smokers.
Smoking Permitted Yes Supervised in designated smoking area.
Semi-Secure Yes Secure
Sprinklers Yes Northhaven meets all NZ Fire Service regulations.
Audit report available Yes Audit available on the Bupa website. Visit www.bupa.co.nz
Updated: 3 Mar 2015
Special Features
Special Features
Northhaven has been providing hospital care to our residents for over 25 years, and we are proud of our good reputation. The majority of our staff have long term experience in the specialised care needed for our older people.

At Northhaven we offer a range of bedroom options to suit individuals needs and budgets. Our dining and lounge areas are warm and homely with staff always present, caring and interacting with our residents. Families are welcome to share in our friendly environment.

Our on site cook prepares great food including breakfast, morning and afternoon teas, lunch - our main meal, dinner and supper guided by our six week menu which is audited and approved by a registered dietitian. We have both a summer and winter menu to ensure we offer a great range of meals with seasonal variation.

Bupa Care Services is one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our speciality. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

We are also able to offer respite and carer relief for older people.

Bupa Care Services is a New Zealand company, part of the Bupa group, based in the UK. We are a private company, with no shareholders. As such, our primary concern is for our residents, with surpluses reinvested to enable Bupa to continually enhance our care.


Updated: 18 Jul 2014
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 18 Jul 2014
Additional Information
Additional Information
TopicDetails
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Northhaven meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care.
Updated: 18 Jul 2014
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes We have staff who ca communicate fluently in Afrikaans with your loved one.
Chinese Yes
Dutch Yes
English Yes
Fijian Yes We have staff who are able to communicate fluently with your loved one.
Fijian Indian Yes
Filipino Yes
Interpreter Yes We are happy to access an interpreter for you from the local DHB.
Maori - Te Reo Yes
Samoan Yes
Updated: 18 Jul 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Fortnightly In house church service from St Stephens Anglican church
Baptist Yes
Denominations/Faiths represented Yes We cater for residents spiritual needs on an Individual basis.
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 18 Jul 2014
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km Bus will take passengers to Orewa, Whangaparaoa Plaza or into the city.
Shops 1.00 km Four Square, Bakery, Hairdresser, Florist, Medical Centre, Service Station
Mall 5.00 km Whangaparaoa Plaza
Parks 1.00 km
Library 3.00 km Orewa Public Library
Updated: 18 Jul 2014
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes Bupa is committed to ensuring staff have the knowledge & skills to deliver high quality care to our residents. Bupa delivers approved training programmes for National Certificates in Foundation Skills,Core Competencies & Residential Qualifications.
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes Please view our latest Ministry of Health Certification audit by using the link provided above in the Contact Details section. We are proud to hold 3 Year Certification
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We would love to talk to you about how Northhaven could become home to you or your loved one. Please call Catherine Holbutt on (09) 426 3131.
CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 16 Oct 2014

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