Hospital Care: Ultimate Care Rhapsody - Pouakai

Situated in Lower Vogeltown, New Plymouth on three acres in a picturesque park-like setting is Ultimate Care Rhapsody. A beautiful purpose built rest home and hospital facility, staff are committed to providing the best possible healthcare services to residents and families. Spacious and welcoming, our facilities have an abundance of lounges and communal areas. We offer large rooms – some accommodate double occupancy – and residents also enjoy a lovely, large dining area.

Our Facility Manager, Paula Baker comments, “We really are well connected to the community. All of the amenities and shops that our residents need are close by in central New Plymouth.

You’ll find that everyone here is caring and friendly and our residents have personal care plans and enjoy tailor-made activities.”
Updated: 13 Jan 2016

Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 21 Jan 2016

Bed and Vacancy Details
Approximate number of beds at this level of care15
Long term vacancyYes
Short term vacancyYes
Impending vacancyYes
Updated: 27 May 2016

TypeHours Per WeekStatusDetails
Registered Nurse Yes Registered nurses are available on site 24/7. Our Clinical Services Manager, Vinny S, is available Monday to Friday and on call weekends.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Caregivers are available on site 24/7.
Physiotherapist 6 Yes We have a physiotherapist, Liz Greenbank. She is available Tuesdays and Fridays. Liz also maintains our staff competencies in manual handling and lifting.
Occupational Therapist Yes As required.
Diversional Therapist No
Activities Co-ordinator Yes Our activity co-ordinators are on site 5 days a week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions.
Hairdresser Yes We have our own salon with a hairdresser in attendance Tuesdays and Thursdays. Residents are also welcome to have their own hairdresser visit them at Rhapsody.
Podiatrist Yes Comes to the facility every 6 weeks and on request
Dietitian Yes Our menus are all dietician approved. Individual dietician input is also available by referral to Taranaki DHB dieticians.
Accredited Visitors Yes
Kaumatua Yes This can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor 2 Yes Comes 2 hrs every week and can be arranged on an individual basis as required.
Updated: 28 Jan 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stroke Rehabilitation Yes
Specialised Dementia Care No The Ultimate Care Group currently offers specialised dementia care at their Ranburn (Waipu), Cambridge Oakdale (Cambridge) and Aroha (Palmerston North) facilities only.
Gerontological Care Yes
Urology Yes
Community Health Yes
Clinical Manager Yes
Other Nursing Specialities Yes
Psychologist Yes Available by referral.
Psychiatrist Yes Available by referral.
Other Post Graduate Specialities Yes
Updated: 28 Jan 2016
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes Respite care provides caregivers with a temporary rest while the person in their care continues to be looked after in a safe environment. Take a break knowing that your loved one is in extremely capable hands.
Updated: 28 Jan 2016
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes
Whanau Room Yes We have a Whanau Room where residents and families can meet and share meals, and meet with medical and allied health services.
Rooms (Single) Yes
Rooms (Shared) Yes All our rooms are double sized which enables residents to to share a room if desired
Rooms (Suit Couple) Yes
Ensuite Yes
May Bring Own Furniture Yes Residents are welcome to bring their own furniture with them (subject to space and safety constraints).
Alcohol Permitted Yes We have a regular Happy Hour. Residents are welcome to consume their own alcohol within reason.
Pets In Residence Yes We currently have 3 birds and fish.
Phone Access In Own Room Yes A personal phone line can be arranged. Additional fees apply.
Wifi Yes
Resident can adjust heating in own room No The heating is thermostatically controlled by staff
Residents Committee Yes We have residents meetings once a month where issues can be discussed and suggestions can be made. Family members are welcome to attend these meetings.
Policy for management of challenging behaviour Yes Please contact the facility manager if you wish to see a copy of this policy.
Confused Residents Yes Specific actions are in place to ensure their safety and the privacy of other residents.
Lounges/seating areas Yes We have multiple seating and lounge areas within our home. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too.
Outings Yes We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed.
Smoking Permitted Yes The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Sprinklers Yes
Audit report available Yes Please see the Ultimate Care Group website to access our latest audit report from the Ministry of Health.
Updated: 28 Jan 2016
Interests & Activities

We have 2 dedicated activities co-ordinators who provides an interesting and varied programme of activities for our residents.

Our programme includes a variety of activities held both on-site and off-site. On-site activities include guest speakers, musical entertainers and an exercise programme.

We also have a men's group that meets regularly. Shadow the dog visits every Friday from K9 friends. We also have a dedicated craft day once a week.

We host a number of events on site which have included regular BBQ's, Christmas celebrations, fortnightly Happy Hour and a loud shirt day. After its success last year, we will be organising two Fair Days on-site in 2016!

Last year Rhapsody started up its very own worm farm which many residents have enjoyed looking after.

Updated: 20 Jan 2016
Additional Information
Details re Meals Our menus are dietician approved and rotate on a 5 weekly basis. We promise to provide both highly nutritious meals with the taste of home cooking. For those residents requiring a texture modified meal, our new menu incorporates options from the Pure Food Company. Winner of the NZ Food Awards 2015 - Health and Awareness, the Pure Food Company’s meals deliver optimal nutritional benefits to residents as well as being both appetizing and delicious.
Associated Complexes We also offer rest home level care and respite care. Our facility operates under the governance of the Ultimate Care Group.
Fees Details/Fees Do Not Include Please contact the facility manager for a detailed price list.
Updated: 28 Jan 2016
Languages Spoken
Afrikaans Yes
Arabic Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 28 Jan 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes We have regular visits from an Anglican minister
Inter denominational Yes Weekly services are held by our own facility chaplin. All are welcome.
Roman Catholic Yes We also have regular visits from the local Roman Catholic church.
(Other comments) Yes Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met, and will help our residents to contact the appropriate persons to help them to do so.
Updated: 28 Jan 2016
Mall 0.20 km We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilties close by.
Parks   There are several large, beautiful parks close by which have gardens, walks and children's playgrounds. We also pride ourselves on our own park like grounds which the residents all enjoy and provides a very peaceful and tranquil setting.
Library 0.20 km The local library is situated in the city centre close by. We also have access to a mobile library that calls in on a regular basis and we have our own library on site.
Updated: 20 Jan 2016
Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association Yes
ACE ("Aged Care Education" Training programme) Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
Rest Home MOH Audit Report Available. New Zealand Aged Care Association ACE ("Aged Care Education" Training programme)
Updated: 28 Jan 2016