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Ultimate Care Rhapsody - Pouakai

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Information Pack
At a glance
Vacancy
Soon
Name
Ultimate Care Rhapsody
Category
Hospital Care
Address
30 Mill Road
Lower Vogletown
New Plymouth
Postal Address
30 Mill Road
DHB
Taranaki
Phone
(06) 759 0080
Fax
(06) 759 1222
Mobile
0276100095
Email
View Email Address
Web
Visit Website
Personnel
Manager
Paula Baker - 06 759-0080
Owner
Ultimate Care Group - 04 461-7600
Other services
Photos
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Description
Situated in Lower Vogeltown, New Plymouth on three acres in a picturesque park-like setting is Ultimate Care Rhapsody. A beautiful purpose built rest home and hospital facility, staff are committed to providing the best possible healthcare services to residents and families. Spacious and welcoming, our facilities have an abundance of lounges and communal areas. We offer large rooms – some accommodate double occupancy – and residents also enjoy a lovely, large dining area.

Our Facility Manager, Paula Baker comments, “We really are well connected to the community. All of the amenities and shops that our residents need are close by in central New Plymouth.

You’ll find that everyone here is caring and friendly and our residents have personal care plans and enjoy tailor-made activities.”
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 21 Jan 2016
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care18
Long term vacancyNo
Short term vacancyNo
We are a very highly sort after facility please do not hesitate to call for an update on our bed availability
Impending vacancyYes
Updated: 22 Mar 2017
Testimonials
Thank you for all the wonderful care you have given to my mother

We certainly can recommend Rhapsody the staff are wonderful
Updated: 23 Jan 2017
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registered nurses are available on site 24/7. Our Clinical Services Manager, is available Monday to Friday and on call weekends.
Healthcare Assistants/Caregivers Yes We have a team of dedicated care givers that are committed to providing the highest standard of care. All our caregivers undergo training and auditing on a regular basis.
Physiotherapist 6 Yes We have a Physiotherapist who is available on site Mondays and Thursdays. We also have the services of another Physio therapist who trains all our staff in the correct lifting techniques.
Occupational Therapist Yes We do not employ an Occupational Therapist, however should one be required we can easily source this through our DHB or privately.
Own Social Worker No Ultimate Care Rhapsody does not have its own social worker. We work with the Needs Assessment team in the community. Social work input is available if required.
Diversional Therapist Yes We have a fully qualified Diversional therapist, who runs a fun pact activities programme. At our last Ministry of Health audit we were awarded a Continuous Improvement for our activities.
Activities Co-ordinator Yes Our activity co-coordinators are on site 5 days a week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions.
Hairdresser Yes We have our own salon with a hairdresser in attendance Tuesdays and Thursdays. Residents are also welcome to have their own hairdresser visit them at Rhapsody.
Podiatrist Yes Comes to the facility every 6 weeks and on request
Dietitian Yes Our menus are all dietician approved. Individual dietician input is also available by referral to Taranaki DHB dieticians.
Accredited Visitors Yes
Kaumatua Yes This can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor 2 Yes We have a Chaplain who visits the facility for two hours each week. You can arrange to have your own spiritual adviser visit you at any time of your choice
Other Personnel Yes Ultimate Care Rhapsody is supported by a team of experts at the National Support Office based in Wellington. The team consists of Expert Clinical staff and Senior Management.
Updated: 23 Jan 2017
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes We have a dedicated team of registered nurses and a National Support Office that provides clinical guidance and training and support for our staff. We also have a National Clinical Coach who oversees our end of Life Palliative Care nursing.
Gastronomy/Nasogastric Management Yes We can provide care for any Gastric/Nasogastric management. Our registered nurses are skilled in managing this requiremet.
Oxygen Management Yes If oxygen has been medically prescribed we are very capable of managing this therapy for any resident that should require it.
Surgical Followup Yes If you have recently undergone any surgery and you are coming to us for recovery, we can provide that for you. Our clinical team can ensure you have a full recovery post-op. This is usually agreed following a pre-admission assessment.
Wound Care Yes Our registered nurses are all trained in wound care. We have a National Clinical Coach who is also our wound nurse for the organisation. All wounds are monitored and reported to our clinical team to ensure treatment is effective.
Diabetic Care Yes Should you require any level of support for type1 or type 2 diabetes we can assist you with this. Our clinical manager oversees all of our residents who require insulin or special diets
Continence Advisor Yes We have a great team of registered nurses who will undertake a continence assessment upon your arrival and on-going should you need it.
Infection Control Yes We have an excellent infection control programme that is strictly adhered to at all times.
Stomal Therapist No Although we do not have a stomal therapist on site, we have no problem accessing these services should it be required.
Psychiatric Care No We do not provide this level of service.
Stroke Rehabilitation Yes If you have been unfortunate to have suffered a stroke we have a dedicated team that can assist you in your recovery, ensuring all your needs are being met.
Tracheotomy Care Yes Our registered nurses are skilled in many areas and should you have a tracheotomy that requires assistance with management we can meet your needs.
Dialysis No Unfortunately we are not resourced to manage dialysis
Spinal Injuries No We are not specialised to manage spinal injuries
Specialised Dementia Care No The Ultimate Care Group currently offers specialised dementia care at their Ranburn (Waipu), Cambridge Oakdale (Cambridge) and Aroha (Palmerston North) facilities only.
Gerontological Care Yes We like to pride ourselves in our level of skill in gerontology nursing. We have the support from our senior clinicians and we constantly strive to provide the best gerontology care you need.
Urology No We do not provide this level of nursing
Community Health Yes
Clinical Manager Yes We have a full-time clinical manager who oversees all of our registered nursing staff as well as our dedicated team of caregivers. All our clinical managers are supported by our National Clinical Coach.
Other Nursing Specialities Yes Our core business is 'Aged Care' we aim to provide a high level of quality care to all of our elderly residents.
Psychologist Yes Available by referral.
Psychiatrist Yes Available by referral.
Updated: 23 Jan 2017
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes We have respite days available. Call our manager to book time that suits your needs. Come and try us out under your respite availability, you never know you just might want to come back again because you have had a great time being cared for.
Carer Support or other Short Stay No We provide carer support for the caregiver. The person in their care continues to be looked after in a safe environment. Take a break knowing that your loved one is in extremely capable hands.
Advance bookings taken No Because of high demand for permanent residents rooms we are not taking advanced bookings at this time. However please do call the manager for a chat we may have a room available just at the time you call.
Subsidised service Yes Yes we are a subsidised facility as well as private.
Private paying service Yes Yes we take private paying residents
Updated: 23 Jan 2017
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes At times we can consider people under 65 with a disability. This is assessed on a case by case to ensure we can meet your needs.
Day Care No We do not have a day care programme
Palliative Care Contract Yes We have a palliative care contract and work very closely with our local hospice services.
Other End of Life/Palliative Care Yes Our clinical team are dedicated to providing the optimum care for our end of life services or palliative care ongoing needs. We have continuous support from our National Support Office that has expert clinicians to advise and support 24/7
Whanau Room Yes We have a Whanau Room where residents and families can meet and share meals, and meet with medical and allied health services.
Rooms (Single) Yes We have wonderful spacious rooms to offer you. The room can also accommodate some pieces of your own personal furniture of your choice.
Rooms (Shared) Yes All our rooms are double sized which enables residents to to share a room if desired
Rooms (Suit Couple) Yes If we have a married couple that wish to remain together and one is rest home level and the other may need hospital level this is not a problem. We would love the opportunity to provide the care you both need whilst you can still remain together.
Ensuite Yes We have mixture of full en suites and partial en suites depending of the room of your choice
Female residents only No We have a mixture of female and male residents residing at our facility
Male residents only No We have a mixture of female and male residents residing at our facility
May Bring Own Furniture Yes Residents are welcome to bring their own furniture with them (subject to space and safety constraints).
Alcohol Permitted Yes We have a regular Happy Hour. Residents are welcome to consume their own alcohol within reason.
Pets In Residence Yes We have in house fish and birds.
Negotiate To Bring Own Pet Yes If you have a pet that you would like to bring in we are happy to discuss this depending on the type of pet. We have to be mindful of other residents and their desire perhaps not to have too many animals in the facility
Phone Access In Own Room Yes A personal phone line can be arranged. Additional fees apply.
Wifi No We are hoping to be able to offer our residents wi-fi very shortly
Resident can adjust heating in own room No The heating is thermostatically controlled by staff
Residents Committee Yes We have residents meetings once a month where issues can be discussed and suggestions can be made. Family members are welcome to attend these meetings.
Family Committee No We currently do not have a family committee as our families chose to attend the residents meetings from time to time.
Newsletter Yes We produce a friendly newsletter for all our residents to read and families. We would be happy to send you one of our latest newsletters if you would like to request one.
Policy for management of challenging behaviour Yes Our organisation has a large number of policies to help guide our staff to deliver the best possible care. Managing challenging behavior is one of those policies. Our staff are also given training to manage and difficult behavior.
Confused Residents Yes From time to time some of our elderly become confused. Our staff are at hand and trained to manage this. The safety of our residents is paramount.
Lounges/seating areas Yes We have multiple seating and lounge areas within our home. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too.
Outings Yes We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed.
Smokers Room No Whilst we do not have a smokers room. We do have a designated area outside for this purpose.
Smoking Permitted Yes The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Sprinklers Yes Our facility has a current building warrant of fitness and as part of the building code that we must comply with we have a sprinkler system in place.
Audit report available Yes You can access the Ministry of Health website for our latest audit report.
Updated: 23 Jan 2017
Interests & Activities
We have 2 dedicated activities co-ordinators who provides an interesting and varied programme of activities for our residents.

Our programme includes a variety of activities held both on-site and off-site. On-site activities include guest speakers, musical entertainers and an exercise programme.

We also have a men's group that meets regularly. Shadow the dog visits every Friday from K9 friends. We also have a dedicated craft day once a week.

We host a number of events on site which have included regular BBQ's, Christmas celebrations, fortnightly Happy Hour and a loud shirt day. After its success last year, we will be organising two Fair Days on-site in 2016!

Last year Rhapsody started up its very own worm farm which many residents have enjoyed looking after.
Updated: 20 Jan 2016
Additional Information
TopicDetails
Details re Meals Our menus are dietician approved and rotate on a 5 weekly basis. We promise to provide both highly nutritious meals with the taste of home cooking. For those residents requiring a texture modified meal, our new menu incorporates options from the Pure Food Company. Winner of the NZ Food Awards 2015 - Health and Awareness, the Pure Food Company’s meals deliver optimal nutritional benefits to residents as well as being both appetizing and delicious.
Associated Complexes We also offer rest home level care and respite care. Our facility operates under the governance of the Ultimate Care Group.
Fees Details/Fees Do Not Include Please contact the facility manager for a detailed price list.
Updated: 28 Jan 2016
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Arabic Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 28 Jan 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes We have regular visits from an Anglican minister
Inter denominational Yes Weekly services are held by our own facility chaplin. All are welcome.
Roman Catholic Yes We also have regular visits from the local Roman Catholic church.
(Other comments) Yes Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met, and will help our residents to contact the appropriate persons to help them to do so.
Updated: 28 Jan 2016
Distances
LocationDistanceDetails
Mall 0.20 km We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilties close by.
Parks   There are several large, beautiful parks close by which have gardens, walks and children's playgrounds. We also pride ourselves on our own park like grounds which the residents all enjoy and provides a very peaceful and tranquil setting.
Library 0.20 km The local library is situated in the city centre close by. We also have access to a mobile library that calls in on a regular basis and we have our own library on site.
Updated: 20 Jan 2016
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes All of our staff are committed to career force training
National Certificate in Diversional Therapy Yes Our Diversional therapist holds this certificate
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes yes we are members
Rest Home MOH Audit Report Available. Yes http://www.ultimatecare.co.nz/homes-and-villages/taranaki/rhapsody.html
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 23 Jan 2017

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