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Bupa Lake Wakatipu Care Home
At a glance
- Vacancy
- Yes
- Name
- Bupa Lake Wakatipu Care Home
- Category
- Hospital Care
- Address
- 20 Douglas Street
Frankton
Queenstown - Postal Address
- 20 Douglas Street
Frankton
Queenstown 9300 - DHB
- Southern (Southland)
- Phone
- (03) 442 3780
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Juliet Towers - 03 442 3780
- Owner
- Bupa Care Services
Other services
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Description
Bupa is proud to introduce, Rest Home, Hospital and Respite/Carer Support care at Lake Wakatipu Home and Hospital in Frankton, Queenstown. Our goal and commitment to you is to help your loved one live the best life possible, supported physically, emotionally and socially and to be as independent as possible. The quality of the care we provide is very important to us (and you can rest assured that it is excellent). We want everyone to feel that Lake Wakatipu Home and Hospital is their home - friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge).
Bupa goes the extra mile to ensure that our care has your loved one as an individual at the centre of it - choosing how we care, and what they do each day. At Lake Wakatipu Home and Hospital understanding what you and your family needs is paramount, because its individualised care we want to provide. We know that this means different things for different peole, so we take care to involve family, and make decisions together.
Lake Wakatipu Home and Hospital is a small homelike residence with cosy lounges and wonderful lake views from a number of our rooms. We offer Rest Home, Hospital, Respite and Carer Support and will work with you and your local hospital to ensure that the right care is provided to meet your needs. We can also guide and support you through the process of coming into a Care Home for the first time.
Lake Wakatipu Home and Hospital is now part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn back into our business to make improvements that help us provide better care. As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand's leading aged care providers.
We would be delighted to have the opportunity to talk to you about our care. Please phone our Care Home Manager, Juliet Towers, or feel free to drop in any time.
More detailed information is provided below and please also visit our Bupa website using the link below.
Bupa goes the extra mile to ensure that our care has your loved one as an individual at the centre of it - choosing how we care, and what they do each day. At Lake Wakatipu Home and Hospital understanding what you and your family needs is paramount, because its individualised care we want to provide. We know that this means different things for different peole, so we take care to involve family, and make decisions together.
Lake Wakatipu Home and Hospital is a small homelike residence with cosy lounges and wonderful lake views from a number of our rooms. We offer Rest Home, Hospital, Respite and Carer Support and will work with you and your local hospital to ensure that the right care is provided to meet your needs. We can also guide and support you through the process of coming into a Care Home for the first time.
Lake Wakatipu Home and Hospital is now part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn back into our business to make improvements that help us provide better care. As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand's leading aged care providers.
We would be delighted to have the opportunity to talk to you about our care. Please phone our Care Home Manager, Juliet Towers, or feel free to drop in any time.
More detailed information is provided below and please also visit our Bupa website using the link below.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 22 Jun 2012 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 17 |
| Vacancy | Yes |
| Impending vacancy | No |
| Premium Room Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 16 Dec 2019 | |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Enrolled Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | A local physiotherapist calls in on a regular basis. | |
| Occupational Therapist | Yes | As required. | |
| Social Worker (on site) | Yes | As required. | |
| Diversional Therapist | Yes | As required. | |
| Activities Co-ordinator | Yes | Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips. | |
| Hairdresser | Yes | Our hairdresser visits on a regular basis and provides a great service at a reasonable price. | |
| Podiatrist | Yes | Our skilled podiatrist visits regularly. | |
| Dietitian | Yes | All menus are Dietitian approved. Our Dietitian is available for general advice and oversight of specialised needs. | |
| Accredited Visitors | Yes | This can be arranged on an individual basis. | |
| Kaumatua | Yes | ||
| Other Personnel | Yes | A wide range of entertainers - Allied Health Professional as needed - A GP who visits regularly and is also available on-call. | |
| Updated: 18 Jul 2014 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have a registered nurse on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have a registered nurse on duty 24 hours a day who can provide this level of care. |
| Palliative Care (Contracted) | Yes | Individual palliative care funding may be available. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| IV Antibiotic Capability | Yes | |
| Dialysis | Yes | We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemo dialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialists on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | No | Your special needs can be discussed prior to admission. |
| Spinal Injuries Care | Yes | Your special needs can be discussed prior to admission. |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Psychiatric Care | Yes | We will provide referrals to other services as required. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our Manager is a registered nurse. |
| Other Specialties | Yes | Available as required. |
| Updated: 18 Jul 2014 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Carer Support | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Subsidised | Yes | Subsidy may be available. |
| Private Paying | Yes | We welcome people who are self funded or have insurance cover. |
| Booking can be made in advance | Yes | According to bed availability. |
| Updated: 18 Jul 2014 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their room. We understand the importance of making it feel like home. |
| Single Rooms | Yes | We have nicely appointed single rooms. |
| Shared Rooms | Yes | We have no shared rooms, although we would accommodate a husband and wife, who wished to have the same room - negotiable and subject to availability. |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | We have a number of rooms available with ensuites. Additional charges apply to these rooms. |
| Alcohol Permitted | Yes | |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Resident can adjust heating in own room | Yes | We have under floor heating, that can be adjusted in sections of the care home. |
| Cater for under 65 yrs with Disability | Yes | We discuss your special needs prior to admission. |
| Lounges/seating areas | Yes | |
| Primary Health Funded Short Term Care | Yes | You may qualify for Primary Options For Acute Care Funding. Ask your GP for details. |
| Provide End of Life/Palliative Care | No | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Palliative Care Contract | Yes | Individual funding may be available. Ask your GP or the hospital for more details. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. |
| Outings | Yes | As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whanau Room | Yes | We have areas available where residents and their families can spend quiet time together. |
| Maori Kaupapa | Yes | We respect all cultures. |
| Residents Committee | Yes | We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association. |
| Family Committee | Yes | We welcome family input and hold family forums on a regular basis. |
| Newsletter | Yes | The care homes newsletter is published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Smokers Room | Yes | Smoking is permitted within the smoker's room provided. |
| Smoking Permitted | Yes | Only in the smoking area. |
| Updated: 18 Jul 2014 | ||
Special Features
| Lake Wakatipu Home and Hospital is a lovely boutique home with cosy lounges and fantastic views of the lake from a number of rooms. There are a range of room options to choose from including ensuites, single, shared or double rooms. We are located within walking distance of Queenstown airport.
Bupa Care Services is one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, respite, rest homes, hospitals and dementia care. Care of people with dementia is our speciality. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways. Bupa Care Services is a New Zealand company, part of the Bupa group, based in the UK. We are a private company, with no shareholders. As such, our primary concern is for our residents, with surpluses reinvested to enable Bupa to continually enhance our care. |
| Updated: 18 Jul 2014 |
Interests & Activities
| A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way. |
| Updated: 18 Jul 2014 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Our menus are dietitian approved and cater to individual preferences and requirements. | |
| Staffing Qualifications and Details | Lake Wakatipu meets all recommended staffing levels for residential care. | |
| Associated Complexes | We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available. | |
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. | |
| Updated: 18 Jul 2014 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Interpreter | Yes | Support is available through our local DHB. |
| Updated: 18 Jul 2014 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | |
| Updated: 18 Jul 2014 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | Bupa is committed to ensuring staff have the knowledge & skills to deliver high quality care to our residents. Bupa delivers approved training programmes for National Certificates in Foundation Skills,Core Competencies & Residential Qualifications. |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Community Support Services (Residential) | Yes | |
| Rest Home MOH Audit Report Available. | Yes | The audit is available on the Bupa website www.bupa.co.nz |
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| Updated: 1 Aug 2014 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
