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Windermere Rest Home 2015 ltd - Cambridge

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Information Pack
At a glance
Vacancy
Yes
Name
Windermere Rest Home 2015 ltd - Cambridge
Category
Rest Home Care
Address
10 Thornton Road
Cambridge 3434
Postal Address
Po Box 1167. Cambridge 3450
DHB
Waikato
Phone
(07) 827 4073
Fax
(07) 823 2455
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Craig MacDonald - (07) 827 4073
Owner
Craig MacDonald & Deborah van Dorsten - (07) 827 4073
Photos
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Description
Owner Operated. Owner is also a Registered Nurse. I am passionate about health care and promise to strive to deliver a first class service to all our residents, whilst maintaining their dignity and ensuring they remain part of the community.Whilst Providing quality care, courteous and helpful assistance in a warm and friendly extended family environment."
We aim to provide a service, you would trust with your loved ones care. So please feel free to visit and discuss any needs you may have.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 21 Jun 2016
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care18
Long term vacancyYes
Short term vacancyNo
A warm welcome to all inquires and visitors.
We aim to provide a service you would trust with your loved ones care.
Please feel free to drop in anytime, or contact myself and the friendly staff.
Impending vacancyNo
Updated: 17 Nov 2017
Testimonials
Testimonials
MY Mother Jenny had been in Windermere for 5 years before her passing in July 2016.
The care and compassion given to her by Craig and his staff was excellent; She was very happy in her home away from home and enjoyed the music and activities. They provide healthy meals which she always looked forward to and her room was kept clean and tidy. I highly recommend Windermere to anyone thinking of a safe and happy place for their loved ones.
Mary Vagg.
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Nearly a year ago, our much loved husband, father and grandfather began a journey that ended in him no longer being able to live independently at home. in November 2015 we were lucky enough to secure him a place at Windermere Rest home. He loves his new room and is enjoying the interaction with his carers. As a family we feel able to place complete trust in the ability of the Windermere team to value him as a person, take into account his individual quirks, and meet his needs. We feel privileged to "share" him with them.
The Doms Family.
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One of our more recent arrivals had no idea what a rest home (our rest home) could be like, he had a totally different view of them and said if only he had known he would have come in much sooner.
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“The bosses and staff are wonderful”.

“My mum... [can require extra attention], but I admire the way they cope with this. Windermere has a homely atmosphere, which the bigger Rest-homes don’t have”
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“We have total confidence in all Staff at Windermere Home”
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“Windermere Staff are very caring in the care of my relative. Windermere has a very family friendly atmosphere”
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“I always feel welcome at Windermere and feel the residents are well cared for and treated”
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Updated: 16 Sep 2016
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse 80 Yes Access to two Registered Nurses Nurse Manager 24 hours/day for assessing resident health needs and dealing with emergency situations.
Healthcare Assistants/Caregivers No Friendly welcoming enthusiastic skilled and resident focused. All staff complete the ACE programme as part of the competency based programme.
Physiotherapist Yes As required.
Occupational Therapist Yes As required.
Diversional Therapist No .
Activities Co-ordinator 25 Yes Our activities co-ordinatior Kathryn, is at Windermere every week day organising a comprehensive range of activities.
Hairdresser Yes A hairdresser comes to the home, once a week or you may also choose to visit your own hairdresser.
Podiatrist Yes 6 weekly visits
Dietitian Yes
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Updated: 16 Sep 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Oxygen Management Yes If required
Surgical Followup Yes All below can be accessed thru District Health Board
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Psychiatric Care Yes
Stroke Rehabilitation Yes
Urology Yes
Community Health Yes
Clinical Manager Yes
Psychologist Yes
Psychiatrist Yes
Updated: 16 Sep 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Respite care is available for short or longer term depending on bed availability.
Carer Support Yes Day care support is available to relieve the main carer during the daytime. We also run a pick-up and drop off service if needed.The visitor is free to join in the days activities and have meals while they are here.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Please feel free to drop in and discuss with myself Craig MacDonald owner operator of Windermere.
Updated: 16 Sep 2016
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes Our pre-entry criteria apply. Persons must be suffering from a medical condition and assessed as requiring residential care.
Day Care Yes Private paying or funded care is available. We offer a pick-up and drop off service if required. The visitor is able to join in the days activities or trips out and also meals during the day.
Palliative Care Contract No End of life care is however important for us. This is real nursing and we love to provide it for our residents. Spending time with these residents is very special. Families may use the lounge upstairs as required.Lift access.
Whanau Room Yes
Rooms (Single) Yes Several rooms are single.
Rooms (Suit Couple) Yes We have many rooms that are large enough for couples.
May Bring Own Furniture Yes We encourage you to bring your furniture, photos etc. we are happy for you to have pictures on the wall as this is now your home and it important you feel "at home" here.
Alcohol Permitted Yes Residents may keep alcohol in their own rooms or We keep our residents beer and wine in the fridge to keep it cold.
Pets In Residence Yes Pets are also welcome to visit the home. We ask that dogs be kept on leads. We have one resident cat called Gerry who is very old and spoilt.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Four Portable phones are available, or your own private phone can be installed
Resident can adjust heating in own room Yes All rooms have their own heaters.Heating levels are as the resident wishes.
Residents Committee Yes Six weekly meetings
Newsletter Yes Newsletters go out to families every 3 months
Policy for management of challenging behaviour Yes If there is a change in resident behaviour there is a reason for this such as illness or an acute event. We have a no restraint policy but do have an emergency policy, which may need to be implemented to keep residents safe.
Confused Residents Yes We cannot provide care for those who wander or intrude into other resident’s space. A referral for reassessment will be made in these situations. This will ensure a better quality of life for all.
Lounges/seating areas Yes There are several comfortable and attractive places throughout the home for residents and their families to have privacy.
Outings Yes Windermere has it's own minibus for use by residents. Our staff are suitably qualified to drive. There are some organsied outings that may involve a small cost.
Rural Setting No We are located in the rural township of Cambridge. The home overlooks a spacious park that has many mature trees and a large lake. We aim to keep the residents a part of the local community.
Smoking Permitted Yes We have built a smoking area outside known by our residents as Petticoat Junction.
Sprinklers Yes
Audit report available Yes
Updated: 16 Sep 2016
Special Features
Special Features
Windermere is conveniently located within easy walking distance of the centre of Cambridge. With Te Ko Utu Park and Lake just across the road the home is placed in a very attractive setting. From the road Windermere looks like a well maintained, large, suburban home.

On entry you will find a well presented and maintained home decorated in subtle warm colours with a homely look about it. An attractive, sunny outdoor area has recently been created. It is fenced in a contemporary style and landscaped so that there is a nice intimacy about it.

Care is especially important to us at Windermere. As far as possible we endeavour to plan your care to accommodate your preferences. This includes things like ‘sleeping in’ ‘staying up late’ having your shower at the time of day that suits you etc. Touch and talking are very important aspects of our care. Spending time with a resident just doing their nails is an example of how this can easily be achieved. We celebrate all of life’s events with our residents, which in some instances includes holding their funeral at the home. Our residents feel this is appropriate and we are honoured to do this. We have also held weddings here!

All staff understand the high level of 1:1 care and personal standards that are required. An example of this is that at the beginning of the day it is more important to have our residents comfortably prepared for the day, and not rushed. Our residents come first so if you visit in the morning you may not find all the beds made.

Our small size and teamwork means that we do not get so tied to a routine that we can’t be flexible. If something impromptu arises we like to be able to respond.

One of our special little features is our upstairs flat. This three bedrooms flat has a kitchenette, dinette, lounge, laundry, conservatory area and outside covered porch and is suitable for those who are reasonably independent. There is a portable phone for residents use. The flat is fully supervised and is accessed via a lift.

We have prepared a comprehensive ‘Introductory Pack’ for residents which includes: on outline of what happens an your day of admission, a statement of values, an outline of what you can expect at Windermere, rights and responsibilities, informed consent, our services (including what we can and can not provide) , security, safety, valuables, insurance, payment details, confidentiality and privacy, complaints procedure, ideas for clothing, smoking policy and a phone list of community resources. We have a policy of continuous quality improvement, which means that everything we do is constantly being reviewed, implemented as appropriate and documented.

We make this a family friendly home so visitors can come and go just as they would if you were in your own home. The children of staff members often visit. They occasionally bring pets ranging recently from a pet rabbit up to a horse.
Updated: 16 Sep 2016
Interests & Activities
Interests & Activities


The Knitters and Natters group is going strong, we currently have five ladies knitting and this is all in aide of squares that will make blankets for the Red Cross.

Updated: 16 Sep 2016
Additional Information
Additional Information
TopicDetails
Details re Meals We accommodate all likes and dislikes and operate a four weekly rolling menu. Dinner is served at Lunchtime. With a smaller evening meal followed by desert. Our dining area is divided into two separate areas to ensure that all residents can dine in comfort and retain dignity at all times. The smaller area allows those who require assistance with eating, the privacy they need.
Staffing Details The working environment at Windermere is very important to all who work here. We are a close-knit team who laugh a lot, know how to read each other well and recognise how people feel each day. The owners are part of this team and they are as familiar and comfortable with all the tasks in the home as everyone else. Our teamwork means that we all ‘pitch in’ and help where it’s needed. There is a real sense of camaraderie and collegial support. Training is undertaken in the home during the course of the day and learning is applied in a supervised way. This means that skill acquisition can be more closely monitored. Learning audits are conducted weekly by the Registered Nurse. Medical support is provided and includes: regular assessment by Doctor, care management by Doctor as part of interdisciplinary team, urgent medical attention as required and discharge planning.
Fees Details/Fees Do Not Include Please contact the Manager for details
Updated: 23 Aug 2016
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Interpreter Yes We can arrange for this service.
Maori - Te Reo Yes
Updated: 16 Sep 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Inter denominational Yes Weekly services are held within the home and monthly communion services
Non denominational Yes
Roman Catholic Yes Weekly communion with residents
Updated: 16 Sep 2016
Distances
Distances
LocationDistanceDetails
Public Transport 1.00 km Bus services to Hamilton and elsewhere in New Zealand.
Shops 1.00 km Town centre. There are a number cafes, galleries and other places suitable for those visiting and/or wishing to take their relative out.
Mall 1.00 km Cambridge Town Centre has a full range of shopping options from Supermarket to Boutique clothing.
Parks 0.10 km Easy access to Te Ko Utu Park and Lake
Library 1.00 km Easy walking distance to library.
Updated: 16 Sep 2016
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Other details Yes
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 16 Sep 2016

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