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Wesleyhaven - Strand Home

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Wesleyhaven - Strand Home
Rest Home Care
249 Rata Street
Eastern Hills
Lower Hutt 5011
Postal Address
249 Rata Street, Naenae, Lower Hutt 5011
Hutt Valley
(04) 567 8766
(04) 567 6959
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Strand: Leigh Candy (Asst Mgr) Site: Karen Rhind - Office (04) 567 8766, Karen Rhind Mob:021 577 133
Wesley Community Action
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Village Happenings Newsletter Jan 2015 Village Happenings Newsletter Jan 2015 Village Happenings Newsletter Jan 2015
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Should you be assessed as needing supported rest home accommodation, Wesleyhaven Village offers a cosy rest home option.

The resident rooms and lounges at Strand Home have the most amazing views over the Hutt Valley, both by day and night.

Catering for 54 residents there is always something happening at Strand. The large open plan dining room, lounge and sun drenched conservatory lend themselves to activities and entertainment. Strand's entertainment ranges from weekly Cooking Sessions, Church Services, Housie, Trophy Bowls, Wooden Toy making, Old Time Music and Happy Hours to monthly Baby Days, Clothing and Pharmacy Sales to special events such as the Wesley Revue and annual Cabaret. These activities provide the opportunity for residents to socialise if they wish to, whilst others choose to sit quietly with a book or look out over the glorious garden setting. Yet others take the opportunity to join the Garden Club and grow vegetables in raised garden boxes, volunteer with the mail run or to feed the birds in the Aviary.

Assisting residents to gain or retain their connections with the wider community is also a key focus at Strand, with opportunities to join the local Friendship Club, have a cup of tea at the local cafe, a beer at the RSA, to go on van drives to a myriad of places, and to enjoy the interaction with members of the wider community who come and share at Strand for various events. And of course Wesleyhaven with its rest home, Continuing Care Hospital and Rental Units is a community within the community.

Despite all the activities on offer, there is a wonderful relaxed environment at Strand evidenced by many residents choosing to sleep in, have breakfast in bed and take a more leisurely start to the day. Family and friends are always welcome to visit and to share in a cup of tea, meal or drink at Happy Hour.

Many of the Strand staff have been part of Wesleyhaven for between 10 and 30 years. They and the newer staff are very committed and constantly 'go the extra mile' to ensure residents enjoy a real quality of life. Residents and relatives frequently tell us that they feel very at home at Strand.


Wesley Community Action's Service for Older People works within the community with older adults to help them achieve and maintain a quality of life they control and enjoy.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 15 May 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care54
Updated: 15 May 2017

“Like living in a little bit of heaven.”

“Really appreciate the dedication and friendliness of all the staff.”

“I enjoy it immensely. I like the caregivers here. They’d do anything for you. I like the meals, one of the reasons I had to come was I wasn’t cooking too well at home on my own. It’s very peaceful because we’re tucked away in the bush, it’s so quiet here.”

“It’s more social here than when I was in my own home by 10,000 times. Oh yes. When I first came in it was Christmas and I had people from all round the island call into see me when they were down here. It was my birthday the other day and I had some friends from Te Puke come into see me.”

“You get an amazing view, at night time all the street light up like a Christmas tree, that bus service is superb. Get on the bus, sit anywhere you like. Every 15 minutes it goes.”

“Doctor said you just can’t go past Wesleyhaven, it’s the carers, they are often there long term, they are very happy in their work and he recommended it highly.”

“The grounds are nice, beautifully kept, we go for walks in the warmer months. The gardens are so nicely looked after.”


“They are very good. They don’t rush. They respect mum’s likes and dislikes because even with short term memory loss she is fiercely independent. She’s got her own little room with all her things from home.”

“I do feel on the whole they are very good. It’s the carers that make it rather than the building. They all know mum by name which is so important. They make a point of using her name even if they are passing her in the hallway at least she hasn’t forgotten her own name even if she’s forgotten most other things.”

“If there are angels on earth then these girls are them. They do a marvellous job”.


“The staff are all really good, I think we’ve got a really good team here, we don’t have a high staff turnover, casuals come and go but the permanent staff seem to stay on which is really good. Some staff have been here over 20 years.”

“I think the residents get a fuller life, they appear to be very happy. A lot of them have come from living alone and they really enjoy the company, we’ve had a couple that have just come in for respite care, one’s just turned a hundred, and they’re staying permanently now, one’s just gone home, she’ll be back in a couple of weeks, before she came in she was very morbid, and they can’t believe the spring in her step now since she’s been here, so they’re looking at sending her back here and she wants to come back here.”

“We take a personal interest in the clients; the residents here are not just a number.”
Updated: 15 May 2017
TypeHours Per WeekStatusDetails
Registered Nurse 80 Yes Leigh is the Assistant Manager of Strand Rest Home is a Registered Nurse and is supported by Registered Nurse Gail.
Healthcare Assistants/Caregivers Yes Strand has a great team of Caregivers who are known for going the extra mile. Many of the staff at Strand have celebrated between 20 and 30 years of service at Wesleyhaven. For residents with distant or no family, the team at Strand become their family.
Physiotherapist Negotiable By referral to community physiotherapist.
Occupational Therapist Negotiable By referral to community occupational therapist. Provides oversight for recreational programme.
Own Social Worker Negotiable In particular circumstances, we may be able to provide some input from a volunteer social worker. Alternatively we can make a referral if this is appropriate.
Diversional Therapist Yes Refer to the Activities Co-ordinator.
Activities Co-ordinator Yes Wesleyhaven has a varied and enjoyable Recreation programme with individual recreation co-ordinators at each rest home.
Hairdresser Yes Karen has been providing hairdressing services to Wesleyhaven for some 10 years now. Karen visits weekly. Residents are welcome to ask staff to make an appointment for them.
Podiatrist Yes Paul Craig the Podiatrist visits 6 weekly. Paul has been the longest serving provider of services to Wesleyhaven. Starting out here as a student, Paul has been providing podiatry services for 43 years.
Dietitian Negotiable Strand has its own kitchen with the smell of fresh baking wafting through the air. The menus are overseen by a consultant dietitian. A referral to a hospital dietician is made as required for individual residents.
Accredited Visitors Negotiable This could be arranged if desired. We also have a number of Wesley volunteers who come visit from time to time, particularly offering support to those residents with limited contacts.
Kaumatua Yes Iris Pahau is Wesley Community Action's Advisor on Maori Tikanga provides cultural education to staff and visits Maori residents/assists with whanau linkages if requested. Iris also provides guidance in relation to spiritual matters as appropriate.
Chaplain/Spiritual Advisor Yes Wesleyhaven is supported by local churches of various denominations, whose representatives conduct Church services on a rotational basis Thursdays and Sundays, and provide pastoral care as required. Catholic lay visitors offer communion on Wedesdays.
Other Personnel Yes Wesley have some wonderful volunteers who are part of our extended community. Many volunteers make a real connection with residents as they visit, provide pastoral care, assist with activities or take residents on outings or to appointments.
Updated: 15 May 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Wesleyhaven provides palliative care and is supported in this by the local Te Omanga Hospice. The Hospice Liaison Nurse maintains regular contact and staff attend Palliative Care Education. The Wesleyhaven Manager is experienced in palliative care.
Gastronomy/Nasogastric Management Yes This could be undertaken if required with oversight from the Registered Nurse from Wesley Hospital outside of normal business hours. Gastronomy/Nasogastric Management is a routine aspect of the care provided at Wesley's Continuing Care Hospital.
IV Antibiotic Capability No In general, residents are admitted to Hutt Hospital if IV antibiotics are required.
Oxygen Management Yes Residents on long term Oxygen therapy use an Oxygen Concentrator and are usually supported by the Hutt Valley District Health Board's Respiratory Nurse. Oxygen Cylinders are available for emergencies.
Surgical Followup Yes Wesleyhaven supports residents following surgery, ensuring in tandem with families that residents attend surgical follow up appointments. Wesleyhaven also welcomes people who wish to come in for convalescent care following surgery.
Wound Care Yes Wound Care Management is carried out by Registered Nurses from Strand Home or after hours by Wesley Hospital's Registered Nurses. Wesleyhaven consults with Wound Care Specialist Nurses on an as required basis.
Diabetic Care Yes Routine diabetic care is undertaken by Wesleyhaven staff, under the direction of the resident's General Practitioner. Referral is made to the Hutt Valley District Health Board's Diabetic Specialist Nurse if required.
Continence Advisor Yes Wesleyhaven seeks advice from the suppliers of our Continence products for general matters, and makes a referral to the Hutt Valley District Health Board's Specialist Continence Nurse Advisor if specifically required.
Infection Control Yes Infection Control is a key part of Wesleyhaven's comprehensive Quality Programme. The Infection Control Team is led by the Education & Quality Manager and involves staff across various roles. Advice is sought from the Hutt Valley DHB as required.
Stomal Therapist Yes Referral is made as required to the District Health Board's Stomal Therapist who provides support as required to both the resident and staff.
Psychiatric Care Yes Wesleyhaven staff support residents with mental health issues in consultation with/referral to the Community Mental Health Team as required.
Stroke Rehabilitation Yes Wesleyhaven supports residents subsequent to their discharge from the DHB's Rehabilitation Ward and a referral made to the District Physiotherapist if required. Wesley Hospital residents are supported by the Wesleyhaven contracted Physiotherapist.
Tracheotomy Care Yes Residents with long term Tracheotomies are cared for in the Rest Home. It is anticipated that residents with a newly formed Tracheotomy would be cared for at Hospital level until stable.
Dialysis Yes Dependent on the resident's capacity. Generally residents requiring Continuous Ambulatory Dialysis are cared for at Wesley Hospital, rather than at the Rest Home. Residents requiring Haemodialysis are required to make transport arrangements for this.
Spinal Injuries Yes Dependant on the resident's capactity/level of functioning. No acute care provided. In general, it is anticipated that residents would be cared for at Hospital level.
Primary Rural Health Care No Not applicable.
Specialised Dementia Care No A number of our residents have some degree of memory loss, confusion or dementia which Wesleyhaven staff manage very well. However we do not provide specialised dementia care/secure unit.
Gerontological Care Yes A referral is made to the Hutt Valley District Health Board's Older Person's Services. The Gerontologists and/or Gerontological Clinical Nurse Specialist visit as appropriate.
Urology No A referral is made as required by the General Practitioner. Gail Whelan, Registered Nurse of Strand Home has significant experience in Urological Nursing.
Community Health No Wesleyhaven has close links with the local PHO and other Community Health organisations. Advice is sought as appropriate from Regional Public Health.
Clinical Manager Yes Leigh Candy (Assistant Manager) of Strand Home. She is supported by RN Gail Whelan. Karen Rhind, the overall Manager of Wesleyhaven Village has extensive clinical experience in Medical, Surgical, ICU, Palliative & Aged Care.
Other Nursing Specialities No Nil Specific
Anthroposophical Care No Wesleyhaven is happy to make a referral for Anthroposophical care if required. Wesleyhaven has links with a Registered Nurse specialising in Anthroposphical care.
Psychologist No A referral is made by the General Practitioner on an as required basis.
Psychiatrist No A referral is made by the General Practitioner on an as required basis.
Other Post Graduate Specialities No Nil specific.
Updated: 15 May 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Wesleyhaven's respite care provides temporary accommodation in times of emergency, convalescence or unforeseen events. It can also be accessed for a pre-arranged needs such when you are recovering from an operation or on a more regular basis.
Carer Support Yes Day support care options allow you to participate in Wesleyhaven’s wide ranging daily activity programme for up to 6 hours per week, ( including lunch and morning and afternoon teas), if you have been allocated ‘day support’ by your NASC agency.
Updated: 15 May 2017
Under 65 yrs with Disability Yes A small group is active and supported in the Strand community. Wesleyhaven is very accommodating of residents with varied needs.
Day Care Yes Strand provides for a small number of people living at home in the community to participate in the daily activity programme. This provides social interaction and if required respite for Carers.
Primary Health Funded Short Term Care No Not applicable.
Palliative Care Contract Yes Residents with palliative care needs are assessed by the relevant Needs Assessment Agency which authorises care as appropriate.
Whanau Room No Whanau are welcome to visit at any time and to share a meal ($7.60). Whanau are asked to respect the needs of other residents for whom this is home. Accommodation (depending on room availability) can be arranged. A fee applies.
Rooms (Single) Yes With the exception of the rooms suited to couples, all Rest Home rooms are for a single occupant. Residents are encouraged to make this their own. Each room has its own handbasin. Bathroom and toilet facilities are shared.
Rooms (Shared) No
Ensuite No In general, our Rest Home rooms do not have ensuites. We find that the residents and their families are much more concerned about the quality of care and they find this to be excellent at Strand Home. Also there are no additional accommodation costs!
May Bring Own Furniture Yes Residents are encouraged to make their rooms as homelike as possible, by bringing in personal items and furniture as appropriate. It is amazing just what can be accommodated if the need is great.
Alcohol Permitted Yes Ocasional use is acceptable. Supervision may be required. There is a Residents' Happy Hour on Friday afternoons at which alcohol is served and the Mens Group visit local RSAs on alternate Wednesdays.
Pets In Residence Yes There is no resident cat currently, but there are several others on site. There is an aquarium of tropical fish and cockatiel in the lounge and an aviary near by. Canine (K9) Friends, the SPCA and Tracey's Bichon Frises Sam and Minday visit regularly.
Negotiate To Bring Own Pet Yes In special circumstances it may be possible to negotiate to bring in the residents own small pets such as fish or birds. Resident's pets are welcome to visit by arrangement.
Phone Access In Own Room Yes A cordless phone is available for general resident use. Installation of an independent phone line may be arranged at the resident's cost.
Resident can adjust heating in own room Yes To a limited extent, the resident can adjust the heating in their own room.
Maori Kaupapa No Whilst this is not a key feature of Strand,Maori residents feel very at home at Strand where there are also some Maori staff. Iris Pahau, Wesley's Tikanga Advisor is happy to organise a Powhiri to visit Maori residents and/or to advise staff if required.
Residents Committee Yes Residents from across the wider Wesleyhaven Village (Rest Home, Continuing Care Hospital and Rental Villas) are represented on this committee which meets every 6 weeks. .
Family Committee No Family members are encouraged to liaise regularly with Leigh and the other staff as well as attend the 6 monthly family meetings to review and plan for the resident's ongoing care. Wesleyhaven Manager Karen Rhind is always happy to talk with family.
Newsletter Yes Village Happenings is available to download from this site and also distributed to Residents, Relatives, Staff, Volunteers etc. Residents also receive their personal copy of the monthly Activities sheet. Like our Facebook page for more regular updates.
Policy for management of challenging behaviour Yes Wesleyhaven has an excellent reputation for managing residents with special needs/those who present from time to time with some challenging behaviour. We have a comprehensive policy on Challenging Behaviour and staff receive education regarding this.
Confused Residents Yes Wesleyhaven is very accomodating of residents with special needs. Staff go out of their way to assist residents to maintain their dignity, to make relevant connections where possible and to assist them to become familiar with a routine.
Lounges/seating areas Yes There is a large main lounge and a sun drenched conservatory. Smaller more intimate lounges on each floor and a number of couches and chairs in various locations provide a range of seating options. There are also a range of outdoor seating options.
Outings Yes Keith makes maximum use of our great transit van with wheelchair hoist and other 10 seater van for both planned and spontaneous outings. It could be for a picnic, to the Botanic Gardens, the Airport or just down to the local shopping centre for coffee.
Rural Setting Yes Well it could be! Wesleyhaven with its spacious grounds and glorious gardens is nestled under bush clad hills; there are resident ducks, tuis and wood pigeons and at night you can hear the moreporks. But the bus to Lower Hutt leaves from the front gate!
Smokers Room Yes There is a special smoking area to meet the needs of those for whom this is important.
Smoking Permitted Yes In the designated smoking area only. Supervision may be required in some circumstances. Some residents, if money is tight, find it useful to have staff oversight of their cigarettes and smoking times.
Semi-Secure No Residents are free to come and go as they please. However, where possible staff monitor closely those residents for whom this is not appropriate to ensure their safety.
Sprinklers Yes Strand is fitted with sprinklers, smoke detectors, and smoke stop doors. Fire equipment is monitored monthly by Engie and Fire Drills are held every 6 months.
Audit report available Yes Wesleyhaven received 3 years Certification at the last audit. The latest audit report is available on the Ministry of Health website and Wesleyhaven Manager Karen Rhind is happy to discuss the report with anyone who wishes this.
Updated: 15 May 2017
Special Features
Special Features
Wesleyhaven Village is a relaxed, friendly, family orientated village that provides a ‘continuum of aged care’, catering for needs ranging from independent living in rental villas to supported care in our rest home and continuing care in Wesleyhaven’s hospital.
Updated: 15 May 2017
Interests & Activities
Interests & Activities
The Activity Programme for Residents.

As mobility and activity are encouraged, the Recreation Co-ordinator designs and implements an enjoyable and interesting programme. There is a great variety of activity from visiting entertainers to outings and indoor activities. With a large number of residents, the range of activity has to be equal in size to meet the needs and includes:

Health support and advocacy groups - Age Concern, Alzhemer's Society, Arthritis Society, Foundation of the Blind, Parkinsons' Society, Returned Services Association and Stroke Foundation, etc

Entertainment such as dancing, sing-alongs, weekly Happy Hour and a range of visiting entertainers.

Support such as big-print books, Canine Friends, church activity, exercise and activity programme including Tai Chi, newspaper reading, shopping trips, outings, Sky TV, films and videos.

Activities and events such as Baby Day, blackberry picking, barbeques, board games, bowls, cards, cooking, crafts, games, gardening club (individual raised garden boxes), housie, indoor games, parties, quizzes and special events.

Residents are encouraged to continue involvement in their interests wherever possible and we are proud of the achievements of one resident who has exhibited art at The Dowse Gallery., Canine friends, Chapel, Happy Hour
Updated: 30 Nov 2016
Additional Information
Additional Information
Details re Meals The smell of home cooked meals wafts through the dining room, and at the bottom of the Menu Board there is a friendly greeting from the Kitchen staff, changed on a daily basis. Residents' special dietry needs are taken into account along with personal preferences. The menu is compiled by the Cooks who are part of the Food Service Quality Team and reviewed by a Registered Dietician. A number of residents at Strand choose a leisurely start to the day with breakfast in bed, but make it to the Dining Room for special occasions such as bacon & eggs. There is a choice of mains with vegetarians catered for by arrangement. With home baking for morning and afternoon tea and supper in addition to breakfast, dinner and tea, no - one at Weselyhaven goes hungry!
Fees Details/Fees Do Not Include Please see the Manager for details.
Updated: 30 Nov 2016
Languages Spoken
Languages Spoken
Cook Island Yes
Fijian Indian Yes
Polish Yes
Samoan Yes
Tokelauan Yes
Updated: 12 Feb 2015
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes
Methodist Yes
Updated: 12 Feb 2015
Public Transport 0.00 km The bus to Lower Hutt stops outside the front entrance. The train leaves from Naenae Station which is approximately 7km away.
Shops 1.00 km There is a dairy and fish'n'chip shops just 1km away, or for more shops and a cafe, the Naenae Shopping Centre is 5km or a bus ride away. There is also a small resident shop on site which is open for an hour on Mondays, Wednesdays and Fridays.
Mall 7.00 km The Westfield Mall is close by. From time to time Tracey takes residents on shopping outings to the Mall. Others who are able to, catch the bus from outside the main entrance to Wesleyhaven.
Parks 0.10 km We are situated in a lovely garden setting at the top of Rata Street in Naenae and adjoin recreational reserve land. Avalon Park is also close by and is a port of call for some outings.
Library 1.20 km The library is located in the Naenae Shopping Centre. There are also small libraries in each of the 3 facilities on site, allowing for rotation of reading material if desired.
Updated: 12 Feb 2015
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
CareerForce New Zealand Aged Care Association (NZACA)
Updated: 10 May 2016