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Victoria Care - Nikau

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At a glance
Victoria Care
Rest Home Care
901 Colombo Street
Christchurch Central
Christchurch 8013
(03) 379 9033
(03) 3793759
View Email Address
Sandra Williams - (03) 379 9033
Area Clinical Manager
Darlene Doubi - (03) 373 8354 Ex 701
Other services
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Restrictions - critical visitors only
Part of the community since 1935 and recently refurbished, Victoria Care is set amongst peaceful gardens within Christchurch’s famous four avenues. There are Doctors rooms right over the road. We offer happy hour, housie, exercise classes, quizzes and social gatherings.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 8 May 2018
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 25
Vacancy Yes
Our rooms available have no additional charges.
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 25 Sep 2020
"Mum and Dad are loving it at Victoria Care. The people are Great."
Updated: 7 Jul 2020
TypeHours Per WeekStatusDetails
Registered Nurse Yes We provide 24 hour Registered Nurse cover - Onsite hours are 7.45am - 16.15am daily - Monday to Sunday. Our nurses are oncall anytime
Healthcare Assistants/Caregivers Yes The heart of the community, who work hard to ensure that you or your loved one is well looked after. Our training programme ensures staff are trained in providing personal care, first aid and other important skills.
Physiotherapist Negotiable We have plenty of access to Physiotherapists if needed. Please ask us for more information.
Occupational Therapist Negotiable When required.
Social Worker (on site) No Accessed through Christchurch Hospital.
Activities Co-ordinator Yes Activities operate Monday to Sunday. There is a monthly activities planner posted around the facility.
Hairdresser Yes Every Wednesday morning - male and female. This is all done on site.
Podiatrist Yes Our Podiatrist visits every 4-6 weeks.
Dietitian Negotiable Our Dietitian reviews menus every 6 months and attends for special diets. We are also able to access the Dietitian at the hospital if needed.
Accredited Visitors Yes Age Concern registered visitors.
Kaumatua Negotiable We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Victoria Care.
Chaplain/Spiritual Advisor Yes Various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Victoria Care has a range of services available, such as Medication Delivery, Laundry Service, Appointment Transportation, Pharmacy Services, Medication Administration, and Interpreter Services.
Updated: 7 Jul 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management No but we have staff who are capable in this area and equipment available
Gastronomy/Nasogastric Management No but we can access this if required.
End of Life/Palliative Care Yes The staff are experienced in end of life care.
Dialysis No but we can access this if required.
Wound Care No but we have staff who are capable in this area and have on going training in place.
Diabetic Care No but we can access this if required.
Continence Advice Yes Nurse Maude Association provides this service.
Stomal Therapy Yes Nurse Maude Association provides this service.
Stroke Rehabilitation No but we have staff who are capable in this area and have on going training in place.
Tracheotomy Care No but we can access this if required.
Spinal Injuries Care No but we can access this if required.
Infection Control Yes R/Ns receive ongoing infection control training
Surgical Followup Yes A staff member will escort residents to appointments if family member is unavailable. Transport can also be arranged.
Psychiatric Care No but we can access this if required.
Clinical Management Yes
Updated: 7 Jul 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Updated: 8 May 2018
May Bring Own Furniture Yes All rooms have in-built furniture units. We encourage residents to bring your own ornaments, small furniture and belongings to make your room feel just like home.
Single Rooms Yes All our rooms are single and are of the same size. Refurbished spacious wet areas are located close to all rooms. Light and airy rooms with TV and phone connections. The rooms are welcoming and bright.
Rooms suitable for a couple Yes We have some rooms with an adjoining door for couples.
Ensuite No But all our toilet and bath facilities are easily accessible from all rooms.
Alcohol Permitted Yes By negotiation.
Pets In Residence Yes We have a fish tank for the pleasure of our residents. We have also adopted Oreo, our resident cat.
Negotiate To Bring Own Pet Yes If you have a pet we will happily discuss your needs with you.
Phone Access In Own Room Yes We can arrange for your own phone at Resident's expense. Mobile phone may be used by residents in their room.
Wifi Yes Guest WiFi is available.
Resident can adjust heating in own room Yes The building is well heated throughout. Radiators are located in each bedroom and the resident can adjust the heating level.
Cater for under 65 yrs with Disability Yes Provided funding is approved.
Lounges/seating areas Yes The main lounge and dining room are centrally situated. There are a number of small seating areas both inside and outside. We also have a beautiful large conservatory area - it is light and sunny and is able to be used by residents and their families. It's a great place for celebrations and activities!
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Primary Health Funded Short Term Care Yes Dinner, Bed and Breakfast service available - please ask us for more information.
Day Programme for day stay clients Yes Day care is available by arrangement and for a small fee. The fee includes hot midday meal, morning and afternoon tea. We have a Activities Co-ordinator and the programme is exciting and varied.
Outings Yes We go all sorts of places! Recent outings have included The Groynes, New Brighton and the new Adventure Park, as well as other places of interest. We are open to suggestions too!
Whanau Room No Although we do not have a dedicated whanau room, we encourage family and friends to be actively involved in all aspects of our resident's life here at Resthaven
Maori Kaupapa Yes Our policy is to provide a service which acknowledges and respects the cultural and spiritual needs of each individual resident in our care. We recognise the principles of the Treaty of Waitangi - partnership, participation, and protection - which must under pin any health strategies we develop. We acknowledge taha wairua (spiritual), taha hinengaro (mental), taha tinana (physical), and taha whanau (family), as the cultural basis for provision of services to Maori.
Residents Committee No We do however have monthly resident's meetings.
Newsletter Yes Quarterley.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Rural Setting No We are located near central Christchurch, but are very peaceful and homely.
Smokers Room Yes Our smoker’s Summerhouse is located separately from the main building. Positioned for the garden outlook and surroundings.
Smoking Permitted Yes In designated areas only
Semi-Secure No Residents may come and go as they are able.
Updated: 28 Jul 2020
Special Features
Special Features
Victoria Care offers all the benefits of a care facility, including entertainment, activities and companionship. Situated among peaceful gardens in the heart of bustling Christchurch, our grounds are spacious and the design of the home incorporates a number of sheltered courtyard areas, many with raised gardens surrounded by seating, onto which the rooms face. Other garden seating is provided under the large walnut tree at the end of the property.

With individual and personalized care in comfortable, homely surroundings. Living at Victoria Care takes the worry away and allows you to relax and enjoy the good things in life - friendship and fun. The site is fitted with accessibility ramps and safety grab rails, wide corridors and smoke detectors with water sprinklers.
Updated: 28 Jul 2020
Interests & Activities
Interests & Activities
There’s plenty to do for those who are in the mood for recreation – arts and crafts, exercise groups, music and guest speakers, just to mention a few. There are small lounges around the home and a kitchenette where residents and visitors can make a cuppa whenever it suits. Residents are very much encouraged to maintain friendships and activities outside the home.

The Activity programme is co-ordinated by our Activities Co-ordinator and includes:

Baking days, BBQs, Board games, Bowls, Canine friends - animal visitors visit the home, Companion Club, Concerts (we offer the opportunity to go to concerts at various venues), Creativity Sessions/Art and Craft, Entertainers, Exercises to suit all levels, Games, Garden walks, Guest speakers, Happy Hour, Housie, Indoor games, Jigsaws, Library trolley, Minibus outings, Mini Golf, Movies
Newspaper reading, Outings for coffee or to the local bar, Pamper sessions, Pastoral care, Quizzes, Religious Services, Sing-a-longs, Videos... And anything else anyone comes up with!!

The birthdays and anniversaries of residents are very special and we would like to recognise them provided residents agree. Christmas, New Year and Easter are especially happy and meaningful times of the year too, and we enjoy celebrating them. We will also celebrate other traditional events and local community occasions.

There are frequent outings, as Victoria Care is just a few blocks away from North Hagley Park, the Botanic Gardens and the central city shops. With regular walks to places such as the library, coffee shop and the local bar for a game of pool and chips to ensure that the central city is enjoyed. Van outings go further afield to places such as the Groynes, New Brighton and visiting Llamas on a farm. Residents suggestions are always welcome.
Updated: 28 Jul 2020
Additional Information
Additional Information
Details about Meals All meals cooked on site, home baking for morning and afternoon teas. Nutritious main meals are served in the dining room. Emphasis is always on a tasty menu of good old-fashioned family favorites. Individual food preferences are catered for as much as possible. Special occasions catered for well e.g. 100 yr birthday parties. Our suppliers have told us they would come and eat here as we buy the best variety of food available! We are able to provide a meal for family provided we have notice, there may be a small charge for this.
Staffing Qualifications and Details Good ratio of staff to residents and is always being reviewed as needs change. Many of our staff are long serving and experienced. We are a friendly team.
What's included in your fees and what's not This core care package covers: Accommodation, meals, cleaning and laundry; Nursing, personal care and other health services if prescribed by a doctor; GP visits on a minimum 3 monthly and an as-needed basis; All prescribed medication costs (Pharmac approved); An Activities programme. Please contact our Facility Manager for further details.
Updated: 7 Jul 2020
Languages Spoken
Languages Spoken
Dutch Yes
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes Can be accessed if required.
Tagalog Yes
Tamil Yes
Updated: 21 Nov 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly services
Baptist Yes Monthly services
Christian Yes
Denominations/Faiths represented Yes Other religious denominations visit our centre on a regular basis. Please let our manager know if you wish to access these.
Inter denominational Yes We have visiting clergy from Anglican, Baptist, Roman Catholic and Presbyterian churches
Presbyterian Yes Monthly services
Roman Catholic Yes Individual Roman Catholic Communion is held as required.
Salvation Army Yes Our Chaplain is available on call.
(Other comments) Yes Each resident's cultural and spiritual beliefs and practices are recognised and respected, and reflected in their care plans. Family/whanau consultation, and participation, in care is welcomed. Reasonable efforts are made to enable special cultural and spiritual beliefs and practices in relation to diet, dress, and special events to be fulfilled. Spiritual and cultural beliefs and practices are recognised and respected in relation to death, dying, and grief.
Updated: 21 Nov 2018
Public Transport 0.03 km The bus stop is right outside that will take you out into the suburbs.
Shops 0.50 km Cafe on the corner.
Mall 2.00 km We are close to a number of suburban malls such as The Palms, Riccarton and Merivale Mall
Parks 2.00 km Hagley Park
Library 2.00 km We have an in-house library run by our Diversional Therapist who changes the books monthly.
Updated: 8 May 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Several Staff hold this qualification.
New Zealand Aged Care Association (NZACA) Yes
CareerForce New Zealand Aged Care Association (NZACA)
Updated: 8 May 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.