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Telford Lifecare - Our new wing is the Woodward Wing
At a glance
- Vacancy
- Yes
- Name
- Telford Lifecare
- Category
- Rest Home Care
- Address
- 15 Telford Street
Merrilands
New Plymouth - DHB
- Taranaki
- Phone
- (06) 757 8554
- Fax
- (06) 769 9627
- Mobile
- 0278077259
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Kerry Cave - (06) 757 8554
- Owner
- Heritage Lifecare - 04 901 2310
Other services
Photos
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Map
Reviews
Add your own review for this service
Fantastic
My husband transferred from a South taranaki rest home due to poor care. From the moment he was admitted he and my family were made so welcome. Every time I have visited him he has had a smile on his face. He is having meals in the dining room, something he hadn't done for 19 months. I can't believe the .transformation in him.all the staff are wonderful. I highly recommend this rest home
Provider response:
That is such wonderful feedback. The staff at Telford are fabulous and this proves it!
Thank you so much
Barbara
Description
Rest Home • Hospital • Respite care
At Telford Care Home we will do our very best to make you feel at home, through friendship, music, laughter, harmony and understanding. Our wonderful, kind staff engage with all residents individually - bringing together high quality nursing and genuine care.
Focusing on making each day the best it can be for your loved one is what’s most important to us. We want everyone to feel that Telford is their home. Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge).
We’ll make sure your loved one chooses how they want to fill their days, and we’ll take the time to get to know them, so that everything we do considers their special likes and dislikes.
You can find us in the heart of Merrilands, close to all amenities, in a tranquil bush valley with lovely gardens, sunny courtyards and a large conservatory.
We also have a retirement village on the same site, which can make visiting a spouse easier.
We would be delighted to have the opportunity to talk with you about our care. Please phone our Care Home Manager, or feel free to drop in at any time.
At Telford Care Home we will do our very best to make you feel at home, through friendship, music, laughter, harmony and understanding. Our wonderful, kind staff engage with all residents individually - bringing together high quality nursing and genuine care.
Focusing on making each day the best it can be for your loved one is what’s most important to us. We want everyone to feel that Telford is their home. Friends and relatives can come and go whenever they like, and are welcome to share meals (for a small charge).
We’ll make sure your loved one chooses how they want to fill their days, and we’ll take the time to get to know them, so that everything we do considers their special likes and dislikes.
You can find us in the heart of Merrilands, close to all amenities, in a tranquil bush valley with lovely gardens, sunny courtyards and a large conservatory.
We also have a retirement village on the same site, which can make visiting a spouse easier.
We would be delighted to have the opportunity to talk with you about our care. Please phone our Care Home Manager, or feel free to drop in at any time.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 17 Mar 2014 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 30 |
| Vacancy | Yes |
| If a vacancy is not currently available, we are happy to discuss options for you or your relatives care. We also offer Respite and Care Relief. Please feel free to contact us on 06 7578554 for further information on this and to view our home. Some of ou beds are booked. | |
| Impending vacancy | No |
| Additional Room Costs | Some Rooms |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 18 Apr 2019 | |
Testimonials
| "The staff at Telford are awesome. They are wonderful and they gave my Dad such good care, right up until he passed away last night. They have treated us all like their own family. I couldn’t have wished for a better home for him. Thank you all so much, from the bottom of my heart"
"Very caring and friendly staff" "Friendly, eager to help" "Food, cheerful staff and willingness to help for outings and understanding" "Nice, warm and clean. The girls are good to me. Good meals" "My family shopped around and liked this one best. It had a nice homely feel." "My daughter chose this home because it wasn't too big and had a nice atmosphere" |
| Updated: 23 Oct 2014 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Healthcare Assistants/Caregivers | Yes | Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | A local physiotherapist calls in on a regular basis. | |
| Occupational Therapist | Yes | As required. | |
| Social Worker (on site) | Yes | As required. | |
| Diversional Therapist | Yes | As required. | |
| Activities Co-ordinator | Yes | Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips. | |
| Hairdresser | Yes | Our hairdresser visits every week, providing a great service at a reasonable price. | |
| Podiatrist | Yes | Our Podiatrist visits regularly. | |
| Dietitian | Yes | All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs. | |
| Kaumatua | Yes | We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Telford. | |
| Chaplain/Spiritual Advisor | Yes | A Chaplain is available, and various religious groups can be arranged to visit to provide services for all of our residents. | |
| Other Personnel | Yes | Allied Health Professionals and a GP visit regularly, the latter of which is available on-call. Telford also offers a range of services, such as Appointment Transportation, Spa Treatments, Meal Delivery, Pharmacy Services, Medication Delivery, and Interpreter Services. | |
| Updated: 22 Nov 2018 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have registered nurses on duty 24 hours a day who can provide this level of care. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Dialysis | Yes | We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage residents needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage residents needs and provide a range of products with visits by community nurse specialist on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | Yes | Your special needs can be discussed prior to admission |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Our manager is a registered nurse. |
| Other Specialties | Yes | Available as required. |
| Updated: 3 Apr 2018 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Carer Support | Yes | We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home. |
| Subsidised | Yes | Subsidy may be available. |
| Private Paying | Yes | We welcome people who are self funded or have insurance cover. |
| Booking can be made in advance | Yes | According to bed availability. |
| Updated: 16 Jul 2014 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Rooms are fully furnished and we encourage residents to personalize their rooms. |
| Single Rooms | Yes | Rooms are equipped with a nurse call system, and Freeview TV and Sky TV access is available. |
| Ensuite | Yes | Some rooms have toilet ensuites which may be shared or for their own personal use. Please discuss these options with the Facility Manager. |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | Cat, budgies and goldfish. |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Resident can adjust heating in own room | No | We have under-floor heating that is adjusted in each section of the building. |
| Cater for under 65 yrs with Disability | Yes | We can discuss your special needs prior to admission. |
| Lounges/seating areas | Yes | Communal lounges in the complex are equipped with comfortable seating. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions. |
| Gay / LGBT IQ Friendly | Yes | A no discrimination policy is in place to provide a friendly and caring space for residents. |
| Primary Health Funded Short Term Care | Yes | You may qualify for Primary Options For Acute Care Funding. Ask your GP for details. |
| Palliative Care Contract | Yes | Individual funding may be available. Ask your GP or the hospital for more details. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. We encourage families to help us care for their family member. |
| Outings | Yes | As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whanau Room | Yes | We have areas available where residents and their families can spend quiet time together. |
| Maori Kaupapa | Yes | We respect all cultures. |
| Residents Committee | Yes | We have a care home residents group with regular meetings. |
| Family Committee | Yes | We welcome family input and hold family forums on a regular basis. |
| Newsletter | Yes | Published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Rural Setting | Yes | |
| Smokers Room | Yes | Outside gazebo for smoking. |
| Smoking Permitted | Yes | We have a designated smoking area. |
| Updated: 22 Nov 2018 | ||
Special Features
| Our rooms are spacious and each has a lovely outlook as our home is set within 5 acres of grounds. Recently refurbished, our home provides a lovely homely feel and is a popular choice which has held a great reputation in the New Plymouth community for the last 15 years.
We have lots of nice lounges around our home, and an outside path and garden provides a walking area and showcases our Rose garden. Our residents are also able to enjoy their own vegetable and flower garden. |
| Updated: 22 Nov 2018 |
Interests & Activities
|
Telford has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinators focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression.
Large print books and Blind Foundation listening books form part of our library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano is also available in the main lounges. Here are just some of the activities and interests of residents which arise on a regular basis: Board Games, Cooking, Crosswords & Quizzes, Gardening, Indoor Bowls, Movies, Parties, Crafts, Happy Hour, Newspaper Reading. There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee. |
| Updated: 22 Nov 2018 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Our menus are dietitian approved and cater to individual preferences and requirements. | |
| Staffing Qualifications and Details | Telford meets all recommended staffing levels for residential care. | |
| Associated Complexes | We are part of Heritage Lifecare, a specialist aged care provider. | |
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. | |
| Updated: 3 Apr 2018 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Fijian Indian | Yes | |
| Maori - Te Reo | Yes | |
| Other Information | Yes | Translators can be obtained as required. |
| Updated: 17 Mar 2014 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Brethren | Yes | |
| Christian | Yes | Onsite services are offered for the following: St Mary's Anglican Church, Catholic Communion, Knox Presbyterian. |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| (Other comments) | Yes | We are able to accommodate our residents' spiritual needs as requested. |
| Updated: 22 Nov 2018 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.20 km | Bus |
| Shops | 0.50 km | Merrilands Shopping Centre is a 2 minute drive away. CBD is a 5 to 10 minute drive away depending on traffic |
| Mall | 5.00 km | Downtown - centre city. |
| Parks | 3.00 km | Merriland Domain - Pukekura Park |
| Library | Library Bus calls weekly. | |
| Updated: 17 Mar 2014 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Community Support Services (Residential) | Yes | |
| Registered Retirement Village? | Yes | |
| Rest Home MOH Audit Report Available. | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
   ![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg "Retirement Villages Association of New Zealand [Inc] (RVA)") |
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| Updated: 3 Apr 2018 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
