Rest Home Care: Ross Home & Hospital (Presbyterian Support Otago)

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  • Ross Home & Hospital (Presbyterian Support Otago)
  • 360 North Rd
  • North East Valley
  • Dunedin
  • Dunedin
  • District Health Board Area: Southern (Otago)
  • Phone: (03) 473 0029
  • Fax: (03) 473 0709
  • Manager: Margaret Pearce (Phone: 03 473 0029)
  • Owner: Presbyterian Support Otago (Phone: 03 477 7115)
  • View Email Address

Other services in this facility:

Updated: 14 Aug 2015

Ross Home is owned and operated by Presbyterian Support Otago (PSO), and has been certified as being one of the top rest homes in New Zealand; certified as worthy of the maximum four year certification period by the Ministry of Health, through independent auditor Health & Disability Auditing New Zealand (HDANZ).

The audit included reviews of policies and procedures, observation of how services were provided to residents, surveys of and meetings with residents and families, plus interviews with rest home management.

PSO introduced the Valuing the Lives of Older People philosophy of care for residents some years ago, a level of service being practiced in a way the auditors found “fantastic”.

“This is a well-deserved outcome for all your hard work and going the extra mile for residents."

A change of address, not of lifestyle, is how we like to describe a person’s move into a Presbyterian Support Otago home or hospital.

Residents continue to have personal choices – when to get up in the morning, go on outings, be involved in activities…daily life is determined by individual needs and preferences.

Like all our facilities, Ross Home & Hospital welcomes people of all backgrounds and cultures.

Ross Home is in Dunedin's North East Valley. It is renown for its quality care, stunning gardens and courtyards, and the popular cafe where residents, family, friends and community members can while away an hour in comfort.

Offering a wide range of services, Ross rest home and hospital rooms are always in demand, and has a long, proud tradition of providing quality services.

The staff does all it can to help residents and families experience a good transition to living at Ross, and welcomes family input into creating the right ‘personal feel’ for their loved one.

Ross also offers:

Hospital care
Dementia care
Psycho-geriatric Hospital care
Independent living - rental

Updated: 21 Mar 2013

Service/Facility Details
Contract with DHBYes
Additional Room CostsYes
Updated: 30 Apr 2014

Bed and Vacancy Details
Approximate number of beds at this level of care40
Long term vacancyNo
Short term vacancyNo
Impending vacancyNo
Updated: 29 Apr 2016

Specialities or Areas of Expertise
TypeHours Per WeekStatusDetails
Registered Nurse Yes Ross Home has Registered Nurse coverage 24 hours a day, seven days a week. The Manager is a RN and holds a current annual Practising Certificate
Enrolled Nurse Yes
Physiotherapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes Ross can access Accredited Aged Concern volunteer visitors, however, Ross has it's own experienced volunteer team to assist where and when needed
Chaplain/Spiritual Advisor Yes Ross has its own Chaplain but also welcomes visiting Chaplains from the community
Updated: 15 Jul 2010
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes
Gastronomy/Nasogastric Management Yes
IV Antibiotic Capability Yes
Oxygen Management Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stroke Rehabilitation Yes
Gerontological Care Yes
Clinical Manager Yes Unit Nurse Manager
Updated: 15 Jul 2010
Day Care Yes
Palliative Care Contract Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes Adjoining rooms with shared ensuite
Ensuite Yes Shared ensuites
May Bring Own Furniture Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes By arrangement
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes
Smoking Permitted Yes Outdoor area available for smokers
Semi-Secure Yes Locked at night
Sprinklers Yes
Audit report available Yes Please take the time to look for our report on the Ministry of Health website. We are proud of our report which is undertaken by an independent third-party review authority.
Updated: 15 Jul 2010
Special Features
Ross Home is an integral part of Dunedin's North East Valley and a highly sought-after home for older people seeking residential care.

The exceedingly high standard of meals is always commented on by residents and visitors alike, and Ross Cafe, just inside the main doors to the attractive premises, is a popular place to catch up with family and friends.

All Presbyterian Support Otago residences have a policy of valuing the lives of older people, and this is reflected in the many services and facilities offered.

Ross Home is purpose-built and maintained to a high level, and residents have plenty of room in which to enjoy the wide range of activities continually available to them.

Updated: 15 Jul 2010
Interests & Activities

Maintaining regular sporting and community activity our individual residents had before moving to Ross, is encouraged. We believe residents should maintain the connection they had with their family, friends and community, and will do all we can to ensure those connections are kept.

In-house, we have an extensive activities programme that includes exercise, quiz sessions, newspaper readings, guest speakers and entertainers, and Happy Hour is a very popular event.

There is great emphasis on outings, undertaken in comfortable vans, with events ranging from concerts to garden visits.

Some residents prefer to undertake hobbies and interests privately, or on a one-to-one basis, and we are happy to accommodate them.

Updated: 15 Jul 2010
Additional Information
Details re Meals All reasonable steps are taken to ensure residents have their food preferences respected. A dietician oversees the nutritional value of every meal and our highly experienced cooks create attractive meals from in-house commercial kitchens.
Staffing Details All Presbyterian Support Otago homes have multi-disciplinary teams with staff focused on providing respectful, quality care to residents.
Associated Complexes Elmslie House Home & Hospital, Holmdene Home & Hospital, Iona Home & Hospital, Ranui Home & Hospital, St Andrews Home & Hospital, Taieri Court Rest Home,Wanaka Retirement Village and Enliven Otago (Presbyterian Support) - Help for Those at Home
Fees Details/Fees Do Not Include Details are discussed at initial meetings
Updated: 5 Aug 2010
Languages Spoken
Other Information Yes English is spoken at all Presbyterian Support homes and hospitals. In some cases staff are able to converse in other languages.
Updated: 15 Jul 2010
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes Presbyterian Support Otago homes and hospitals are non-denominational. Church services are held by visiting Chaplains and residents are encouraged to continue their religious affilliations out in the community.
Updated: 15 Jul 2010
Public Transport 0.00 km Buses pass the front door of Ross on a regular basis, and taxis can be arranged.
Shops 2.00 km The North East Valley shopping centre is about 2km away but there are several dairies inbetween.
Mall 0.00 km Collected and delivered on the premises
Parks   Nearby
Library   Nearby
Updated: 15 Jul 2010
Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes
Home and Community Health Assocation Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
Rest Home MOH Audit Report Available. Home and Community Health Assocation CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 15 Jul 2010