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Rannerdale Veterans Care

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At a glance
Vacancy
Yes
Name
Rannerdale Veterans Care
Category
Rest Home Care
Address
Upper Riccarton
Rannerdale Veterans Care
59 Hansons Lane, Upper Riccarton
Christchurch
Christchurch 8042
DHB
Canterbury
Phone
(03) 348 7128
Fax
(03) 341 6418
Email
View Email Address
Web
Visit Website
Personnel
Manager
Charmaine Diver - 0226390622
Owner
Rannerdale Trust
Clinical Manager
Rani Sobin - 0221230055
Home Care Coordinator
Liz Rodger - 0275139453
Other services
Media
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Description
Rannerdale Veterans Care is a not for profit organisation which shares a special relationship with the wider veteran community. This community includes those who have served in the military and / or civilian emergency services and their immediate or extended family members.

We also welcome residents, both men and women, who have not had any association with the veteran community or armed services but are keen to experience our caring ethos of compassion, commitment to care, and integrity.

Our aim is to be recognised as the leader in the care of ex-service personnel, their families and other community members who choose to reside in our home.

Rannerdale Veterans Care seeks to provide our residents with a high standard of care, in an environment which fosters excellence, commitment, professionalism and individuality, while maintaining their right to dignity, respect, privacy and choice.

We were a proud South Island Aged Advisor regional finalist in the Rest Home (over 40 bed) category in 2017 and are passionate about serving our community. We look forward to welcoming you to our home and our community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 18 Apr 2016
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 30
Vacancy Yes
For assistance please call 022 123 0055
Impending vacancy Yes - Available now
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 16 Sep 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse 280 Yes The residence is staffed by Registered Nurses 24 hrs a day 7 days a week. There is also a Clinical Manager or Senior Registered Nurse on call after hours including evenings, weekends and public holidays.
Nurse Practitioner 80 No We have an experienced General Manager who is a NZRN with over 20 years experience and post graduate qualifications in gerontology provides strong clinical supervision for our nursing and direct care workforce. Reporting to the GM is a Clinical Manager who provides oversight of our residential care and clinical service and further strengthens the nursing leadership within the home.
Enrolled Nurse 40 Yes We have 1 Enrolled Nurses who works Monday - Friday alongside our RNs and HCAs to provide a high standard of care.
Healthcare Assistants/Caregivers Yes Our healthcare assistants are fully trained. A majority hold a level 3 or level 4 New Zealand or National Certificate. Healthcare Assistants (HCAs) work under the direct supervision of a Registered Nurse at all times.
Physiotherapist 45 Yes A physiotherapist attends for full assessments of residents where indicated upon request and develops plans with our in-house rehab assistant and Registered Nurses. Our rehabilitation assistant has an extensive range of exercise programs and rehabilitation GYM classes are developed to individual needs. There is a fully equipped GYM on site which can be used by residents who wish to do so.
Occupational Therapist Negotiable Our Occupational Therapist visits on request and develops plans as needed.
Social Worker (on site) Yes Social workers from the CDHB support the needs or residents and their families upon referral.
Diversional Therapist 30 No Our recreation programme manager is currently completing a NZQA apprenticeship on site to become a fully qualified DT. We have robust resident recreation, rehabilitation and social engagement programs. Our program 'Active at Rannerdale' has an excellent reputation and incorporates both group activities and activities programs tailored for an individuals needs.
Activities Co-ordinator 55 Yes Our dedicated activities and rehabilitation assistants assist staff and residents with our social activities and programme delivery.
Hairdresser Yes Visits once a month.
Podiatrist Yes Visits every six weeks, or more frequently as directed by the Clinical Manager.
Dietitian Yes The dietitian is available for reviews and assessments of individual residents as requested by the Clinical Nurse Manager.
Accredited Visitors Yes GP visits twice a week.
Kaumatua Yes We are happy to assist as required on request. A local Maori church group holds a service on the first Monday of every month.
Chaplain/Spiritual Advisor Yes Available on request. Church service held every Friday.
Other Personnel 40 Yes Our Full time Nurse Educator is on hand to support staff with training needs, in-house training and orientation for new staff. We also run a NZ Nursing Council accredited competency assessment programme (CAP) for internationally qualified nurses at various time throughout the year, the candidates completing our programme are nurses with over four years of post graduate nursing experience in their original country of registration and all hold a nursing council approved qualification (BHSc) in nursing before they are accepted for placement.
Updated: 19 May 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Oxygen therapy can be tailored for resident's specific needs including CPAP and nebuliser.
Gastronomy/Nasogastric Management Yes Our Registered Nurses are competency assessed and provide proficient level of care for PEGS & Nasogastric tubes.
Bariatric (Care of the very overweight) Yes Rannerdale has the equipment to care for Bariatric residents.
End of Life/Palliative Care Yes We provide compassionate palliative care in consultation with residents, family and the MDT, including specialist palliative services as necessary. A Palliative Clinical Nurse Specialist visits weekly or upon request for advise and support for staff, residents and family and is available for ongoing training, education and consultation for families and staff.
IV Antibiotic Capability Yes Specialist IV therapy community nurses visit to support staff and administer IV therapy.
Dialysis Yes We can manage peritoneal dialysis.
Wound Care Yes Our Registered Nurses are skilled and experienced in wound care including VAC pumps and compression bandaging. Complex wound care is managed in partnership with the community based nurse specialist wound care clinic and Nurse Maude.
Diabetic Care Yes Advice & ongoing client education is available at Rannerdale. Diabetic Nurse Specialists are consulted where required to keep our staff up to date with best practice in this area.
Continence Advice Yes Continence needs are routinely fully assessed and then reassessed as indicated and products or aids are supplied where required to assist with the continence management.
Stomal Therapy Yes We are able to care for residents with stomas. When necessary, expert advice is obtained from appropriate sources.
Stroke Rehabilitation Yes Our multidisciplinary team including physiotherapist and occupational therapist are able to provide effective stroke rehab
Tracheotomy Care Yes Rannerdale provides tracheotomy care where required.
Spinal Injuries Care Yes Rannerdale is an ACC contracted provider and works with physiotherapists to ensure all care plans are appropriate for the level of care required.
Infection Control Yes Rannerdale is supported by a community infection prevention and control Nurse Specialist who supports our nursing and direct care staff to provide a best practice approach to infection prevention and control management.
Surgical Followup Yes Rannerdale can arrange to care for those needing post operative multidisciplinary rehabilitation and restorative care. We have an onsite, fully equipped GYM for residential use.
Psychiatric Care Yes Rannerdale works closely with Life Links and accepts residents with dual diagnosis and mental health needs where suitably assessed for such funding and placements with us.
Primary Rural Health Care No Rannerdale is situated next to a busy road in an urban area.
Clinical Management Yes Our full time Clinical Manager provides oversight of our nursing and direct care workforce. There is always out of hours, weekend and on call clinical support available from a suitably qualifies clinician, including on public holidays.
Other Specialties Yes We are well equipped and suitably staffed to provide low to medium level medical rehabilitation following discharge from the public hospitals.
Updated: 19 May 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 9 May 2015
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes All furniture is provided and has been approved as safe for use within the residence. Residents are invited and encouraged to bring in electronic devices and small appliances though (TVs, sound systems, hospital level beds for specialist care, computers, small bar fridges) and these will be tagged and tested on site by our maintenance manager to ensure they are safe to use (there is a cost per item for this service). Unfortunately storage for personal items is not available on site (please note that residents rooms do need to remain relatively uncluttered as excessive clutter is a hazard for both residents and staff in the event of an emergency)
Single Rooms Yes All rooms are single, some have shared en-suites. Larger rooms and rooms which have access to an en-suite have a daily premium fee associated with them which is privately billed.
Rooms suitable for a couple Yes Although couples are encouraged to come into the home so they can reside together our rooms are licensed for one bed only. Where possible (and if requested) we make every attempt to place couples in rooms with an adjoining en-suite or in the same part of the home. Please note that these rooms have a premium fee incurred for each room which is occupied (this is privately billed)
Ensuite Yes Some rooms have access to a shared en-suite
Alcohol Permitted Yes Negotiable - depending on health status and levels of risk associated with the level of alcohol consumption.
Pets In Residence Yes We have a resident cat (her name is Lady Muck) and two resident cockatiels (Mojo and Taco) along with several tropical aquariums in several locations around the home.
Phone Access In Own Room Yes All rooms have DDI ( direct dial in) lines and phones can be installed for a small fee. A small monthly DDI line charge applies.
Wifi Yes Wifi is unlimited and free to for residents. There are two PCs available for communal residential use and residents are encouraged to bring in their own computers, laptops and tablets for their own use on the network.
Resident can adjust heating in own room Yes There are heating controls in place in rooms
Cater for under 65 yrs with Disability Yes Rannerdale works closely with LifeLinks, ACC, Community services and other health agencies to provide residential support care for persons under 65 years of age with chronic disabilities which are non aged related. Please contact our Clinical Manager for further information. About 50% of the Rannerdale community is currently under 65 years old.
Lounges/seating areas Yes We have four separate lounges plus conservatory
Gay / LGBT IQ Friendly Yes Rannerdale takes pride in being an inclusive community. All members of our community are cherished for their individuality. We have a zero tolerance for harassment and bullying within the organisation.
Female residents only No We accept both female and male residents
Male residents only No We accept both male and female residents
Provide End of Life/Palliative Care Yes Rannerdale works in partnership with the community palliative care specialist nurses from Nurse Maude to provide quality end of life care and compassion. Rannerdale provides palliative care with a strong multidisciplinary family which takes focused approach to care. That includes robust specialist medical support 24 hours a day.
Day Programme for day stay clients Yes Rannerdale has the capacity to provide Day Care funded through Ministry of Health Carer Support and more recently through individual funding agreements through the CDHB. We have an active Day Care programme which is well supported by our "Active at Rannerdale" team members.
Outings Yes Our "Active at Rannerdale" team members facilitate regular outings for our residents
Whanau Room Yes Whanau (Family) room available to be booked for family meetings. Tea and coffee making facilities along with a fridge and a microwave is also available for use.
Maori Kaupapa Yes Access can be arranged upon request.
Residents Committee Yes We have a full residents meeting monthly in our main lounge - all are welcome.
Family Committee No Family members are welcome to attend the monthly resident meeting if their family member in residence wishes them to be present for support
Newsletter Yes A community newsletter is developed seasonally to provide updates for community members about community news.
Policy for management of challenging behaviour Yes Our direct care and support workers are skilled at caring for and supporting individuals with challenging behaviour and work closely with clinical pyschologists and other mental health professionals to support our residents overall quality of life.
Confused Residents Yes At any given time Rannerdale has a percentage of residents who are living with varying degrees of confusion. We do not have a secure unit and those residents who are struggling with memory loss can live happily alongside others within the home.
Rural Setting No Rannerdale is within walking distance to public transport (a bus stop), a supermarket (Countdown), and Bush Inn. We are located just down from Church Corner (in Upper Riccarton).
Smokers Room No There is a small outside area with a shade sail erected for residents who wish to continue to smoke. Smoking and/or vaping is not allowed inside the facility.
Smoking Permitted Yes Smoking is permitted in designated areas outside. Smoking cessation support is offered to any residents wishing to "kick the habit".
Semi-Secure No Rannerdale is not a secure unit, the facility is next to a busy road with a lot of traffic and our residents are free to come and go as they please. We are not a suitable placement for individuals who are living with dementia and are prone to wandering.
Updated: 19 May 2019
Special Features
Special Features
Rannerdale is proudly associated with providing care for veterans and their families, including spouses. We are particularly interested in providing care for those suffering from post traumatic stress injury as a consequence of their time in the Services.

We also provide care for residents who have no connection with the Services.

Residents and visitors enjoy our spacious facility, beautiful tendered gardens and lawns and our welcoming home like atmosphere.

Rannerdale isn't just "another aged care" facility. We are a home - we are a family and we take pride in the fact that our resident population is varied and unique.

Please feel free to contact or visit us without obligation - we would be happy to provide you with a tour of our home and would love to meet you in person.
Updated: 19 May 2019
Interests & Activities
Interests & Activities
Activity programme
Advocacy
Aromatherapy
Art
BBQ
Big print books
Pool Table (yes - we have a pool table - can you beat the top of our table?)
Board games
Bowls (indoor, weekly)
Brain GYM and Weekly Quiz Sessions
Breakfast in bed (if you wish)
Canine friends (fur babies) are most welcome
Cards
Chapel (In-house weekly non-denominational service)
Children (we love to see little people around and about in the facility)
Cooking (weekly baking club)
Craft
Entertainers
Daily Exercise Program
Gardening
Hand and Foot Therapy
Happy Hour (weekly "social gathering")
Housie / Bingo
Holidays (we take every opportunity to celebrate)
Hydrotherapy / Swimming (Visit the community pool in summer)
Indoor Games
Internet (two PCs available for resident use)
Jigsaw corner (sit and puzzle it out together)
Library
Movies / DVDs collection (huge selection)
Organ and two pianos (all in separate areas)
Outings
Online grocery shopping (for residents unable to leave the facility or with no family to assist with their shopping)
Park / Picnic facilities - across the road
Sports - watch the local school kids battle it out on their sports field next door from our sun room - or take in a game of netball at the courts around the back.
Sky TV - in the Wigram lounge
RSA (need we say ... we are affiliated)
Updated: 19 May 2019
Additional Information
Additional Information
TopicDetails
Details about Meals Rannerdale has a fully functional and equipped commercial kitchen. We contract our catering services (Compass) and their fully trained Head Cook prepares all meals on site, fresh each day. Home made baking and delicious savories are also prepared. Our seasonal menu is audited by dietitians and is nutritious and balanced. Residents preferences and dietary requirements are taken seriously and if the menu isn't appealing - there are always daily alternatives and options to chose from. We have two dining rooms which are utilised as main areas for meals. A tray service can be provided and is available if required.
What's included in your fees and what's not Please refer to our website at www.rannerdale.co.nz for a list of fees.
Updated: 19 May 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Chinese Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Malayalam Yes
Punjabi Yes
Samoan Yes
Other Details Yes Interpreter Services Available through the CDHB
Updated: 19 May 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes Service held once a month
Roman Catholic Yes Communion once a week
(Other comments) Yes All religions are welcome and contacts will be made with their religious community on request.
Updated: 19 May 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.40 km All bus routes / Taxi stands
Shops 0.30 km Church Corner and Bush Inn Shopping Malls
Mall 0.60 km Church Corner and Bush Inn Shopping Malls
Parks 0.05 km Many surrounding facility
Library 0.00 km In-house library and DVD loaning
Updated: 19 May 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
New Zealand Aged Care Association (NZACA) Yes
Spark of Life Yes
Other details Yes Benchmark with all aged care facilities throughout Australia through 'On Audits.
CareerForce New Zealand Aged Care Association (NZACA)
Updated: 9 May 2015

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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