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Melrose Rest Home and Village - Maplewood

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Melrose Rest Home and Village
Rest Home Care
159 Waihi Road
Postal Address
P.O Box 6030, Brookfield,Tauranga 3146
Bay of Plenty
(07) 578 6006
(07) 578 2496
View Email Address
Visit Website
Anna Gildenhuys - (07) 571 5843
Oceania Healthcare - 0800 333 688
Village Manager
Linda Wood - (07) 571 5844
Other services
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Melrose Lifestyle Care & Village offers rest home care, as well as independent retirement village living, in a facility set amongst generous sized grounds.

At rest home care level Melrose has the capacity to look after 39 people.

The rest home at Melrose offers care in a warm and homely environment.

There is registered nurse cover 24 hours a day.

Melrose is part of the Oceania Group, a member of both the Retirement Villages Association and the New Zealand Aged Care Association.

Our website is www.oceaniahealthcare.co.nz.

Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 14 May 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 35
Vacancy Soon
Please contact Anna Gildenhuys on 07 571 5843
Impending vacancy Yes - Please contact Anna Gildenhuys
Additional Room CostsSome Rooms
Updated: 25 Jun 2018
"We observed at first hand your devotion to the residents and especially those in the hospital wing who required 24/7 personal attention. At all times your concern for his continuing comfort and lessining of the stresses he was under were evident".

"I wish to thank you most sincerely for your love and care of Margaret these last eleven years".

"Every person without fail we have come into contact with has shown such kindness, professional care and love, you are truly an outstanding group of people"
Updated: 14 May 2018
TypeHours Per WeekStatusDetails
Nurse Practitioner Yes
Registered Nurse Yes Registered nurses on duty 24 hours.
Healthcare Assistants/Caregivers Yes Our Healthcare Assistants attend regular training and development to ensure that optimum services are provided to our residents each and every day.
Physiotherapist 10 Yes Our Physiotherapsit works on a part time basis and is involved with assessment and support of residents and manages componants of our training relating to moving and handling.
Occupational Therapist No Available as required
Diversional Therapist No Based at our Elmswood facility but an availabe resource to us as required.
Activities Co-ordinator 30 Yes Full range of activities provided Monday to Sunday.
Hairdresser Yes Available 3 days per week.
Podiatrist Yes Bi-monthly visits as requested.
Dietitian Yes Available on consultation basis assisting our Hospitality Manager with diets and menus.
Kaumatua Yes Available if required
Chaplain/Spiritual Advisor Negotiable Resident's own minister can be contacted on request or facility can provide spiritual advisor. Weekly church service and communion available to all residents.
Other Personnel Yes Cleaners, hospitality staff, handyman, gardener, laudry staff, and contractors eg. security, electrician, plumbers, painter ect.
Updated: 14 May 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Gastronomy/Nasogastric Management Yes Referal to TPH and advice and assistants from District Nurses.
Oxygen Management Yes If needed in emergency situations.
Surgical Followup Yes Referal to TPH if required.
Wound Care Yes Own wound care nurse on site
Diabetic Care Yes Working with diabetic society if needed.
Continence Advisor Yes Continence nurse on site and easy access to continence product providers for advice and training.
Infection Control Yes Infection Control nurse on site with 3 monthly meetings including all sites.
Psychiatric Care Yes Working closely with Mental Health Services for Older People.
Stroke Rehabilitation Yes Working with Stroke foundation.
Spinal Injuries Yes Access to Spinal Unit in Auckland for assistance and advice.
Gerontological Care Yes
Urology Yes Referal to TPH
Community Health Yes District nurses available if needed.
Clinical Manager Yes Assisting and support to all nursing staff
Other Nursing Specialities Yes District nursing to assist with wounds, stomatherapy, incontinence.
Psychologist Yes Working with Mental Health services for Older People.
Psychiatrist Yes Working with Mental Health Services for Older People.
Updated: 14 May 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 14 May 2018
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes
Whanau Room Yes
Rooms (Single) Yes 39 Single rooms available.
Rooms (Suit Couple) Yes 4 pairs of adjacent rooms devided by a door where couples can be accommodated.
May Bring Own Furniture Yes
Alcohol Permitted Yes
Pets In Residence No
Phone Access In Own Room Yes On request and paid by family
Wifi Yes
Resident can adjust heating in own room Yes Heat adjust settings in rooms.
Maori Kaupapa Yes Obtained on admission and respected.
Residents Committee No General resident meetings monthly and activity meetings for residents bi-monthly. Encourage participation from residents.
Family Committee No Meetings bi-annual for all family members to attend with snacks and drinks and opportunity to raise any concerns or questions.
Newsletter Yes
Policy for management of challenging behaviour Yes Policy easily accessable to all staff and families can access on request.
Confused Residents Yes Staff attending training sessions on confusion and managing residents with difficult behaviour.
Lounges/seating areas Yes One big lounge area with big screen TV, Room for activities, bowling table, games ect.
Outings Yes Planned outings to RSA, town, shopping centres, animal farm ect.
Smokers Room Yes Area for smokers outside building under roof.
Smoking Permitted Yes
Semi-Secure Yes
Sprinklers Yes As legally required.
Audit report available Yes Via the Ministry of Health web site
Updated: 14 May 2018
Special Features
Special Features
- Stunning views of the Mount and harbour from the Rest Home.

- Basins is all rooms with commodes if required

- Wide screen TV, Raised bowl table, inter facility bowling competition

- Tuck shop

- Small kitchen for residents to entertain families and friends

- Large dining room

- Large lounge with small lounges at end of each wing for more private and quiet time

- Heating throughout facility

- Big fish tank in reception area for residents to enjoy

- Libraries with large print books

- Homely and friendly atmosphere

- Daily newspapers delivered
Updated: 14 May 2018
Interests & Activities
Interests & Activities
Activities programme:

Extensive activity programme Monday to Saturday. Weekends planned in advance with videos, crosswords and church services.

All resident's needs are identified on admission and we ensure that they are slotted into the activities that are most likely to satisfy their cognitive, emotional and physical needs. BBQ's are organised regularly.

Activities include:

- Annual Childrens Xmas Party
- Annual Residents Themed Ball
- Art
- Big print books
- Bowls
- Bingo
- Board games
- Bridge
- Cards
- Crafts
- Classical Music
- Concerts
- Baking
- Dancing
- Entertainers and Entertainment
- Exercises
- Floor games
- Flower arranging
- Games
- Gardening
- Indoor Games
- Housie
- Mah Jong
- Jigsaw
- Newspaper reading
- Organ and piano music
- Outings
- Parties
- Petanque
- Pool table
- Quizzes
- Reading
- Sing-a-longs and singinG
- Videos

Mini-bus Trips:

We visit RSAs and attend picnics, outings,games at other resthomes, doctors appointments, concerts and church services.


We have lovely views of the harbour and the Mount. Our residents can have breakfast in bed if they wish to do so.

We have large gardens, and a bible garden that can be accessed and used by residents.


We have one cat (in Maplewood) and visitors visit us with their dogs and also have a big tropical fish tank in the reception area. We arrange visits from local pet shops to visit us with some animals, and arrange visits to the animal farm.

Children's Visits:

Children are encouraged to visit and we also invite them to provide concerts and sing-songs for the residents.

E-mail and Faxes:

The administration offices have access to e-mail and a fax machine and can use it on behalf of the residents.

Guest Speakers:

We invite external speakers to address the residents on topics of interest.


Because we have our own kitchen on site, we can cater for all residents needs including vegetarians and special medical dietry requirements.

Access to Community Organisations and Associations:

Advocate, Age Concern, Alzheimer's Society,Arthritis Society etc are consulted on an as-needed basis.
Updated: 14 May 2018
Additional Information
Additional Information
Details re Meals Meals prepared on site in own kitchen and delivered to different areas. Buffet breakfast option available to provide a greater choice and variety. Individual food preferences are respected. Cater for different medical requirements. "Meals on wheels" available to villas on request. Cater for special functions eg. Christmas, 100th birthdays etc.are catered for.
Staffing Details Registered Nurse available 24 hour per day. Staffing levels according to legal requirements. Staff members include RN's, Health Care Assistants, Activity team, cleaners, laundry- and kitchen staff, maintenance staff, Physiotherapist, Occupational Therapist, Admissions coordinator, Administration Assistant, Receptionist, Clinical Manager and Business and Care Manager. Contracted Doctors that visit the facility twice a week. Have access to specialists and provide 24 hour cover.
Associated Complexes Silkwood - Hospital area with 44 beds. 60 Independent living villas.
Fees Details/Fees Do Not Include Information available on request. Non-subsidized medication to be paid by residents. Residents with own private doctor responsible for doctor's fees.
Updated: 14 May 2018
Languages Spoken
Languages Spoken
Afrikaans Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes Interpreter services accessable if required.
Maori - Te Reo Yes
Other Information Yes Access to Interpreter services if necessarry.
Updated: 14 May 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Jehovah Witness Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Updated: 14 May 2018
Public Transport 0.30 km Hopper bus, taxi service, mobility taxi are available.
Shops 1.00 km Brookfield shopping centre - NZ Post, Pharmacy, Fruit and Veg, Bakery etc
Parks   Facility is situated on a large section with beautiful views and trees and big gardens providing the feeling of a Park.
Library 3.00 km Mobile Library visit the site every second Saturday.
Updated: 14 May 2018
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes Receiving information and booklets.
New Zealand Council of Christian Social Services (NZCCSS) No Receives news letter.
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Village Accreditation (Expiry date) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 14 May 2018