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Everil Orr Rest Home & Village

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At a glance
Everil Orr Rest Home & Village
Rest Home Care
Everil Orr Rest Home and Hospital
55 Allendale Road
Mount Albert
Auckland 1025
Postal Address
Same as above
(09) 815 2740
(09) 8152741
View Email Address
Visit Website
Sue Billington
Oceania Healthcare - 0800 333 688
Rest Home and Hospital Manager
Sue Billington - 021 982 402
Village & Sales Manager
Merrin Gemmell - 021 0220 6965
Administration rest Home and Ho
Sandra Anderson - 098152740
Other services
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Our Care offering
Just like Mt Albert, Everil Orr is a welcoming and family-friendly community. From the smiley staff who greet you in the hallways, to the comfortable living spaces, you’ll feel right at home. Our main lounge is a lively hub of activity. Follow the music and laughter to find a friend to chat to, or to join in the day’s events. Or if it’s peace and quiet you crave, relax in a comfy chair with a book (or cat) in one of our many cosy nooks.

We don’t have visiting hours at Everil Orr because we know it’s important you stay connected to your community. It’s home, so friends and family can join you anytime for a cuppa and catch up. We’re just around the corner from the Motorway, so it’s a breeze for visitors to pop in, or get you out and about to local shops and cafes.

Hop in the village van for a jaunt, you’ll never know where it will take you next. Hot chips on the ferry to Devonport, or off to browse the shops at Lynnmall, there’s an exciting destination each week. Or if it’s music you’re in to, enjoy your own personalised playlist with I Love Music. Furry friends, family BBQs, competitive games and theme days, there’s something for everyone no matter what you’re interested in.

Tender Sunday roasts, hot fish and chips and scrummy homemade puddings… there’s a reason why we’ve won awards for our food! All of the above are regular features on our menu, which is packed with tasty family favourites you’d make at home. You’ll be sure to be up for second helpings!

Award Winning Care
Great care is what we do and we’ve got the paper to prove it. Oceania’s won multiple supreme awards from the New Zealand Aged Care Association, so you can be sure you’re in good hands. When it comes to your care, you know what you like and don’t like - and we want to know too. Because everyone is different all of our residents get a personalised care plan, so from meals to medications, everything that’s important to you is covered. We’ve also got a choice rooms , so no matter your needs or budget, there are plenty of options.

What’s near by
You couldn’t ask for a more convenient location. Right around the corner from Mt Albert Village, you’re spoilt for choice with a range of cafes and eateries. Lynnmall and St Lukes mall are less than 10 minutes away, as are the local pools and library. Enjoy high tea at historic Alberton house, or a paddle at Pt. Chev beach.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 14 May 2020
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 19
Vacancy Yes
Impending vacancy Yes
Premium Room Charges Some Rooms from $12/day up to $20/day as at 23 Nov 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 27 Nov 2020
Mum was delighted with her chocolates and pretty card for Mothers day. What a lovely gesture; while some residents have family to visit there are some for whom Everil Orr is their family. How much they would have appreciated being included. S.L

Thank you for all your kindness and care for Dad in his final years. Without you all his life would not have endured for as long - T.B.

Words cannot express the loving care and kindness you all gave to my Mum. You are all angels - L.L.

You gave my Mother such wonderful care and I loved the nice way staff spoke not only to the residents and families but to each other. My Mother enjoyed being here at Everil Orr- B.H.

The staff cared for my Mother so kindly and they gave her love, laughed with her, talked to her, shared their lives with her and made her lastmonths, weeks, days very secure and happy - B.A.D.B

You made my sister so welcome. What a lovely place, so clean and staff lovely - B.C.

I would just like to say I have had nothing but positive experiences with your facility. Your staff are both polite and helpful and reassuring. They take the time to talk to me, provide me with helpful information so that I can feel reassured that my Mother is getting only the best of care. I know she is being treated with respect and dignity and for that I am truly grateful - C.

I am always amazed by your kindness, patience and friendliness while you looked after my Father. He was not an easy resident at times but your faithful care ensured that he was comfortable. He had many visits to the hospital but he always looked forward to coming home to Everil Orr again - T.B.
Updated: 14 May 2020
Type Hours Per Week Status Details
Registered Nurse Yes We have Registered nurses on duty 24 hours a day in both the hospital and rest home. This is complimented with our very experienced Clinical Leader who leads our clinical care team.Out of hours support is also provided for our nurses.
Nurse Practitioner No We can call upon the Nurse practitioner from ADHB for assistance should this be needed .
Healthcare Assistants/Caregivers Yes Health care assistants make up the largest number of our care staff. Training is provided and encouraged for all of our staff so they provide skilled, competent care with confidence and compassion. We have a multi cultural group of workers.
Physiotherapist Yes A fully qualified physiotherapist works on site each week on contract . Jill is also avaialbe to see residents following accidents for rehabilitation and remedial physio.
Occupational Therapist Negotiable The rest home is able to access the services of an occupational therapist for a resident if and when the need arises. This service is available at the residents own expense.
Social Worker (on site) No We do not have a resident social worker but we are able to access these services for a particular resident should the need arise . Our Manager, Clinical manager or Chaplain can direct you to appropriate service providers.
Activities Co-ordinator Yes We have an activities coordination team who work flexible hours so that events can be held during the day, in an evening or at the weekend. We have regular Happy Hours, birthday celebrations and outings, including visits to the mall.
Hairdresser Yes We have a hairdressing salon on site. Services are at the individuals expense but prices are kept as low as possible for your conveninece. Our small Village shop stocks a good range of hair products.
Podiatrist Yes We have a contracted podiatrist who visits our facility 6 weekly or more often. Charges vary according to the individual resident's circumstances.
Dietitian Yes A dietitian provides assistance for individual residents as required in conjunction with our Kitchen Manager. We have a summer menu and a winter menu that is dietician approved and audited to ensure we are able to provide well balanced nutricious meals.
Accredited Visitors No Should a resident express or we note would be beneficial for the resident we are happy to arrange a visitor from Age concern.
Kaumatua No As a joint venture site with Te Haahi Weteriana o Aotearoa Te Taha Maori we are able to access the Methodist Mission Minister and Kaumatua for support and guidance.
Chaplain/Spiritual Advisor Yes Our chaplain has an on site office . Jaanine is skilled in pastoral care and provides spiritual guidance for all stages of life. She leads regular worship services and is a support person at resident forums.
Other Personnel Yes We have a number of ethnically diverse volunteers who are involved in a range of activities. We warmly welcome anyone interested in volunteering to contact us.
Updated: 14 May 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes Available on a consultancy basis as needed. Our staff are trained and familiar with gastronomy and nasogastric care.
Palliative Care (Contracted) No We are currently working alongside the Mercy hospice and The University of Auckland on the supportive Hospice and Aged residential care exchange program
End of Life/Palliative Care Yes The registered nurses and care staff receive in-service training on palliative care and Last days of life care. Our registered nurses are trained and experienced in the use of syringe drivers for effective pain management during the last days of life.
IV Antibiotic Capability No Could be negotiated.
Dialysis Yes We have trained staff who are familiar and confident with peritoneal dialysis. We work in close relationship with the dialysis unit in the hospital.
Wound Care Yes Available on a consultancy basis as needed. Trained and experienced staff in wound care management.
Diabetic Care Yes Available on a consultancy basis as needed. The registered nurses are trained and experienced in providing this care.
Continence Advice Yes Available on a consultancy basis as needed.
Stomal Therapy Yes Available on a consultancy basis as needed. Staff are trained and experienced to provide stoma care.
Stroke Rehabilitation No We do not hold the specialist stroke rehab contract; however we provide post stroke care for over 65 year olds and provide day to day functional rehabilitation support and care over seen by the physiotherapist.
Tracheotomy Care Yes
Infection Control Yes Available on a consultancy basis as needed. Registered Nurse are is the Infection Control Officer for Everil Orr Village.
Surgical Followup Yes Available on a consultancy basis as needed.
Psychiatric Care Yes We work in conjunction with Mental Health Services for older people and also with Te Whetu Tawera , Mental Health service's, A.D.H.B..We are able to provide respite services for clients who do not require acute out patient care.
Clinical Management Yes Our Full time clinical manager, is an experienced registered nurse. She oversees all the clinical aspects in the facility and works closely with the facility manager who is also an experienced Registered Nurse holding an Advanced Diploma in Nursing.
Updated: 14 May 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We are happy to offer respite care. This is however dependent on bed availability.
Carer Support Yes We are happy to offer carer support and other short term care. This is also dependent on bed availability.
Other Short Stay Programme Yes We provide ACC funded day stay.
Subsidised Yes
Private Paying Yes We are able to provide private care whilst you are waiting to be assessed for permanent care; we can also offer private short stay care.
Booking can be made in advance Yes We are happy to take advance bookings so we can plan ahead with you.
Updated: 14 May 2020
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to bring any pieces of furniture that will amke their room feel more like home for them. The exception is sometimes their own bed if this poses a safety risk to the resident or to our staff.
Single Rooms Yes Most of our rooms are single.
Shared Rooms No We do not usually place people in shared rooms. The exception is married couples wishing to be together in our larger rooms .
Rooms suitable for a couple Yes We have 2 rooms which can be shared by a couple if this is appropriate for them.
Ensuite Yes Some rooms have en-suites.
Alcohol Permitted Yes Alcohol is permitted this is your home.
Pets In Residence Yes We have several pets in residence including birds, cats, fish and a dog.
Negotiate To Bring Own Pet Yes We will consider all requests however we cannot accomodate all pets.
Phone Access In Own Room Yes This service is able to be provided at the persons own expense. Connection needs to be arranged by the individual or the family.We are happy to help steer you through the process.
Wifi Yes We have free WAN access.
Resident can adjust heating in own room Yes Heating is provided in each room and can be individually adjusted. Personal heaters are not able to be used.
Lounges/seating areas Yes There are several lounge areas and out door seating for residents and families to enjoy together.
Primary Health Funded Short Term Care Yes We are happy to provide transition care for PHC patients.This service is dependent on bed availability at the time.
Provide End of Life/Palliative Care Yes Our staff are experienced and competent to deliver palliative end of life care. We also work closely with hospice and palliative care services. Our chaplain is also experienced in proving palliative care support for residents and families.
Palliative Care Contract Yes We are able to take residents funded under palliative care.
Day Programme for day stay clients Yes We do offer day care services for individuals funded by ACC.
Outings Yes We offer twice weekly trips to the mall . We also offer other outings that are planned around the weather and external community events.
Whanau Room Yes The Whanau room has now doubled as a library, we also have a cosy café with toy box for children and this is a nice space for family to met.
Maori Kaupapa Yes Everil Orr Village has an established relationship with the local Manurewa Marae.
Residents Committee Yes Three monthly residents and family meetings are held, facilitated by our chaplain.
Family Committee No Families are invited to attend the residents meetings.
Newsletter Yes A monthly newsletter is provided to keep everyone up to date with happenings, upcoming events and changes.
Policy for management of challenging behaviour Yes Oceania has a robust policy for managing challenging behaviour. Training is provided to all of our staff so they have the necessary skills to act in the residents best interest safely.
Confused Residents Yes Our staff are trained and competent in looking after confused residents. However Everil Orr is not a secure environment and does not cater for residents requiring this containment for their safety.
Semi-Secure No Everil Orr is not a secure or semi-secure facility. However our staff do keep close track of our residents and their whereabouts to ensure their safety.
Updated: 14 May 2020
Special Features
Special Features
We enjoy beautiful views of the upper Waitemata harbour. The park like gardens are currently being redeveloped with the redevelopment of the site. We have a pleasant outdoor garden area.
There is lots going on and life to live , with new friends waiting to be met.

We have a large multi cultural staff who bring many good things to Everil Orr. It provides us with contrast and diversity as well as an ability to accomodate many different languages. Our staff are not only well trained and competent but bright, cheerful, happy and caring.

Our on site kitchen is able to provide lovely meals and snacks and to cater to everyones individual preferences and needs.
Updated: 14 May 2020
Interests & Activities
Interests & Activities
We encourage our residents to continue with activities already of interest and expose you to new activities.
We organise a varied programme and met residents requests for events and outings.
Residents have the opportunity of joining in with a group, getting together with a friend or visitor or spending some quiet time alone. The new Astley apartment team hold a monthly book lovers club , residents from the residential home are welcome to attend.
Books, games and movies etc. are left out for you to choose to use anytime.
I you are unable find what you are looking for amongst our planned activities or resources then let us know. You may be surprised with what we can come up with.
Updated: 14 May 2020
Additional Information
Additional Information
Topic Details
Details about Meals We have a Summer Menu and Winter Menu . The dietician planned and approved Menu is on a 4 week cycle.with no repetition during the 4 week period. We provide a vegetarian option at each meal. Individual preferences, choices, cultural considerations and needs are all catered for.
Staffing Qualifications and Details Our kitchen is well staffed with trained competent cooks and chefs. Our menu is audited and planned by a dietician to ensure you receive a well balanced nutricious diet. Our dietician is available to consult on specific needs as required.
Associated Complexes Everil Orr Village is built on a large site currently being redeveloped between the Methodist Mission and Oceania HealthCare. We provide rest home, hospital and independent apartment living.
What's included in your fees and what's not Please refer to management or our office administrator for full details.
Updated: 14 May 2020
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes Some of the staff are able to communicate in Afrikaans.
Arabic Yes
Cantonese Yes Some of the staff are able to communicate in Cantonese.
Chinese Yes Some staff are Chinese.
Chinese dialect Yes
Deaf Blind Sign Language Yes Some staff can speak sign language.
English Yes This is the most commonly spoken language.
Ethiopian Yes Some staff are Ethiopian.
Fijian Yes
Fijian Indian Yes Some staff are Fijian Indian
Filipino Yes
Hindi Yes Some staff are able to communicate in Hindi
Interpreter No We are able to access an interpreter if the need arises.
Japanese Yes
Korean Yes
Maori - Te Reo Yes Some staff can speak Te Reo.
Punjabi Yes
Rarotongan Yes Some of the staff come from Rarotonga.
Samoan Yes
Sign Language Yes some staff have a basic understanding
Sri Lankan Yes
Tongan Yes Some staff areTongan
Updated: 14 May 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes The Roman Catholic Father visit their parishioners , we are happy to provide a quiet room for their visits.
Salvation Army Yes Are happy to visit their parishioners.
(Other comments) Yes This is an interdomination facility. People of all religions and faith or no religion or faith are welcome. We have a site chaplain who facilitates services and provides pastoral care to any in need.
Updated: 14 May 2020
Location Distance Details
Public Transport 0.30 Km We are conveniently located 1 street away from the bus route.
Shops 0.00 Km The Mt. Albert shops are approximately 500m away. We operate a shop in the facility 5 days a week .
Mall 2.50 Km St. Lukes is the closest Mall. New Lynn Mall is approximately 6.5km away.
Parks 0.30 Km Mt Albert park is within walking distance.
Library Mobile library van visits fortnightly. We are able to arrange talking books for thos needing these.
Updated: 14 May 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Approved provider of Professional Development and Recognition Programme Yes We provide training via Career force or Service IQ
Care Association New Zealand Yes
CareerForce Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes This is available on request
Retirement Village Accreditation (Expiry date) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
The Eden Alternative No Our Manager is an Eden associate member, we are creating a home like environment with animals and plants.Residents in the Rest home can serve their own meals so they have the option to choose what they feel like at the time.
Village Registration not Required Yes
Approved provider of Professional Development and Recognition Programme Care Association New Zealand CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 14 May 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.