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Carter House Lifecare

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Carter House Lifecare
Rest Home Care
69 Moehau Street
Te Puke
Bay of Plenty
(07) 573 7317
(07) 573 6034
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Mary McDonald - 07 5737317 / 027 583 1422
Heritage Lifecare Group
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Carter House aims:-
To provide supportive care and choice for older people to live in their community.

Carter House, will provide residential based aged care services renowned for the distinctive and inclusive manner in which the needs of its clients are met, with an emphasis on loving service and the provision of spiritual support to both clients and staff.

Carter House, seeks to;
- operate its services in a manner that is open, welcoming and inclusive to all.
- be responsive to changing and growing needs of its communities.
- be flexible in design and use of plant and services.
- remain viable long term

Carter House employs highly qualified, compassionate staff, who are committed to delivering the highest standard of care. Our philosophy is to recognise the individual needs of our residents, and to promote a friendly and comfortable environment. To respect and recognise the dignity, beliefs and culture of all. Ultimately we encourage the highest level of independence possible. Carter House is a home where people can enjoy life with grace and dignity. We welcome people of any spiritual persuasion and encourage and support them in their own religious and cultural beliefs.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 25 Nov 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 19
Vacancy Yes
Impending vacancy No
Additional Room CostsSome Rooms
Updated: 18 Jun 2018
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registered Nurse on duty at all times
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Diversional Therapist Yes Diversional Therapist 5 days a week
Hairdresser Yes
Podiatrist Yes We have a separate hair salon. A hairdresser comes each Friday
Dietitian Yes Registered Dietician creates menu for all dietary requirements
Kaumatua Yes as required
Chaplain/Spiritual Advisor Yes Chaplain Ruth Dewdney
Updated: 8 Feb 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stroke Rehabilitation Yes
Specialised Dementia Care Yes
Gerontological Care Yes
Clinical Manager Yes
Updated: Unknown
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes *subject to availabilty:-
Carer Support Yes *subject to availabilty:-
Updated: 25 Nov 2015
Day Care Yes
Palliative Care Contract Yes
Whanau Room Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes
Ensuite Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes is monitored together with GP guidence
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Maori Kaupapa Yes
Residents Committee Yes
Family Committee Yes Is available for families to set up.
Newsletter Yes Monthly
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes
Outings Yes
Smoking Permitted Yes Outside area available for residents
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 25 Nov 2015
Special Features
Special Features
Carter House Aged Care Complex offers a 65 care bed home, made up of 19 Resthome, 29 Hospital rooms and 17 bed Specialised Unit, dedicated to providing care for those suffering from Alzheimer's and other associated conditions.
Our Complex Village offers 26 self contained units, from studio to 2 bedroom with garage, each respresenting a lifestyle choice. The Independent Units programme offer all the benefits of the complexes facilities, including entertainment, activities and companionship.

Situated in the sunny Bay of Plenty, Carter House has magnificent award winning landscape gardens. Providing walking paths to areas of interest and many places to sit and enjoy the surroundings.

We pride in being warm and friendly and have become renown for our cheerful atmosphere.
Updated: 25 Nov 2015
Interests & Activities
Interests & Activities
Carter House offers a wide range of Activity programmes, aimed at keeping the body and mind stimulated. Our trained Diversional Therapists focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression. Activities include, massage,music and singing, arts & crafts,and an active involvement in comminity events. A wide variety of entertainment is provided regularly. We have an indoor bowls table where regular tournaments are held as well as a lovely outdoor petanque court. Outings are an ongoing part of the activities programme.
Updated: 25 Nov 2015
Additional Information
Additional Information
Details re Meals Carter House has a trained In-house cook who provides delicious meals and home baking daily, catering for 80-100 people. All meals are met by dietitians approval and are regarded in a high standard. Our Kitchen Manager recently won a silver medal in the New Zealand Chefs competition (Senior Lifestyle Class).
Staffing Details Our Staff are all qualified or undergoing some form of ongoing training provided by Carter House. We provide a wonderful working environment with a fun atmosphere, excellent conditions, and the opportunity for ongoing education.
Associated Complexes Carter House belongs is part of the Heritage Group with a sister home in Tauranga - Hodgson House.
Updated: 8 Feb 2018
Languages Spoken
Languages Spoken
German Yes
Maori - Te Reo Yes
Updated: 25 Nov 2015
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Christian Yes
Updated: 25 Nov 2015
Public Transport   Taxi only
Shops 1.50 km Transport Provided on a weekly basis
Library 1.50 km Transport provided on a weekly basis
Updated: 26 Nov 2015
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce New Zealand Aged Care Association (NZACA) Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 25 Nov 2015