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Bert Sutcliffe

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At a glance
Vacancy
No
Name
Bert Sutcliffe
Category
Rest Home
Address
2 Rangatira Road
Birkenhead
North Shore 0626
Postal Address
2 Rangatira Road
Birkenhead
Auckland 0626
Region
Waitemata
Phone
View Phone Number
Fax
View Fax Number
Mobile
View Mobile Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Tracey Dunn - 09 482 1777
Owner
Ryman Healthcare Ltd
Sales advisor
Leanne O'Meara - 0274387426
Other services
Media
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We're passionate about creating communities where residents thrive - where there’s joy and lifelong friendships. And that’s why we’re proud to be voted The Readers Digest most trusted retirement village operator again this year – for the ninth time!

Your health needs may change over time and if they do, Bert Sutcliffe Village provides a range of care options to assist you.

As well as independent living and assisted living in serviced apartments, we also provide rest home, hospital and specialist dementia care. Providing a range of living and care options is just one of Ryman’s points of difference.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Bert Sutcliffe is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Ryman’s seasonal Delicious menu continues to be highlighted as an area that we go above and beyond in. Meals are prepared fresh on site by our village chefs. There is a choice of three main courses, including a vegetarian option, where the aim is to tempt all taste buds. We also cater for special dietary requirements.

Private rooms are spacious and include monitored call bells. You can choose from a selection of room layouts, all with an ensuite bathroom.

Amenities include a hair and beauty salon, café, library and movie theatre. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Bert Sutcliffe, our dedication to care begins even before you or your loved one has moved in.

The lifestyle at Bert Sutcliffe Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into rest home care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with Te Whatu OraYes
CertificationYes
ORA Applies No
Updated: 16 Jan 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 40
Vacancy No
Please contact our Village Manager Tracey Dunn 027 3092172
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Yes as at 23 Jan 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 28 Mar 2024
Testimonials
Testimonials
"The team showed love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care." - Ryman Resident Family Member
Updated: 16 Jan 2024
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager who overviews the clinical care of all residents. Always feel welcome to speak to the registered nurse when you visit.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes As much as possible, the same caregivers will care for you each shift so they will get to know you well. Our registered nurses lead a team of trained carers, and they are supported to undertake training in care of the older person.
Physiotherapist Yes There is a physiotherapist who visits our facililty regularly and will review residents as required.
Activities Co-ordinator Yes We have a dedicated Activities Coordinator in the resthome who works 5 days per week and delivers a wide range of activities for the residents to participate in should they wish.
Hairdresser Yes We have a fully equiped hairdressing salon on site.
Podiatrist Yes Arranged by appointment on a user-pays basis
Dietitian Yes
Other Personnel Yes We welcome visitors to our resthome and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements.
Updated: 16 Jan 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen concentrators available on site for the private use of residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes As we also have a hospital associated with this resthome we have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with the village manager for more information.
End of Life/Palliative Care Yes
Wound Care Yes Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please contact our Clinical Manager.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 16 Jan 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Subject to bed availability we can offer respite care.
Carer Support Yes We accept Carer Support subsidys towards the cost of Care provision.
Subsidised Yes We offer some full subsidy rooms and others requiring a minimal private contribution on top of the WINZ subsidy. All of our rooms have there own private shower & toilet.
Private Paying Yes We accept private payments.
Booking can be made in advance Yes Short term advanced bookings available. Subject to bed availability.
Updated: 16 Jan 2024
Features
Features
Feature Status Details
May Bring Own Furniture Yes Every room is fully firnished, but you are welcome to bring extra furniture for your bedroom,
Single Rooms Yes All our single rooms have ensuite bathrooms. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and tall boy as well as a wardrobe. There is a call bell beside the bed and ensuite.
Rooms suitable for a couple Yes We have a number of double rooms that could be used to accommodate a couple. Please check with the village manager to ascertain the availability of these rooms.
Ensuite Yes All our care centre rooms have their own ensuite bathroom, with toilet, shower and handbasin.
Alcohol Permitted Yes We have Happy Hour every week.
Phone Access In Own Room Yes
Wifi Yes Free wifi
Resident can adjust heating in own room Yes Every room has individual heating control and air con unit.
Cater for under 65 yrs with Disability Yes Please feel welcome to contact the village manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents and relatives.
Primary Health Funded Short Term Care Yes Please contact the village manager for further information.
Palliative Care Contract Yes Please contact the village manager for further information.
Day Programme for day stay clients Yes We offer private day care to residents, please contact the village manager for further information.
Outings Yes We have vans and activity staff who will assist you to get out and about.
Residents Committee Yes We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee Yes We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the village manager direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes Please discuss this with our Clinical Manager.
Confused Residents Yes Please discuss this with our Clinical Manager.
Rural Setting No The panoramic views over Kauri Park from our facility are beautiful and our delightful gardens are full of colour and interest.
Updated: 16 Jan 2024
Special Features
Special Features
The complimentary Ryman Engage programme provides residents with a variety of activities that cover all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality.

Triple A is our award-winning exercise class on offer to residents, designed to maintain and improve strength and balance, heart health and fitness and range of movement. We offer classes to suit all activity levels, even seated class for those who are less mobile. Regular exercise benefits everyone, regardless of age, and evidence shows that it is never too late to make real fitness gains.
Updated: 16 Jan 2024
Interests & Activities
Interests & Activities
Activity programme, Advocate, Art, BBQ, Big print books, Billiards, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Craft, Digital camera, Dancing, Electric beds, Entertainers, Email, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Indoor Games, Internet, Jigsaw, Lectures, Library, Massage, Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Pool, Pool table, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Videos
Updated: 16 Jan 2024
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please contact management for details.
Staffing qualifications and details We encourage our team to take up opportunities to study Level 2 to 4 qualifications under the NZQA framework. Scholarships are offered to support further education. Our new Micro-Credential offers specialised education in dementia care.
Details about meals Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a lighter meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking.
Visitor information Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information.
Recreational opportunities Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events.
Internet access Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.
Transport Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. Our village provides an eCab service for residents to use for any personal appointments or outings. This service is charged at $30 per hour. Please note, this service is subject to availability.
Associated Complexes We are a part of the Rymans Group of care facilties.
Updated: 16 Jan 2024
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Chinese Yes
English Yes If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.
Fijian Yes
Fijian Indian Yes
Filipino Yes
French Yes
Korean Yes
Updated: 16 Jan 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes We respect all denominations and hold interdenominational services on a regular basis in our Reflection Room and/or care centre lounges.
Updated: 16 Jan 2024
Distances
Distances
Location Distance Details
Public Transport 0.00 Km Bus stop at the round about, by Verran's Corner and Birkenhead Transport
Shops 0.00 Km We have a shop on premises in the Village which stocks toileties, magazines, confectionary and other small items. Other shops are available on Verran's Corner, Birkdale Road.
Mall 2.00 Km Highbury Shopping Centre is only 2 km away and Glenfield Mall is less than 5 km away. Both are busy malls with many shops and cafes. You can easily drive or catch the bus.
Parks 0.00 Km Bert Sutcliffe Retirement Village village has beautiful panoramic views out over Kauri Point Domaine and has easy acess to Kauri Park. Many parks and reserves are also closed by.
Library 0.00 Km Bert Sutcliffe Retirement Village has its own library in the village and Birkenhead Library is only 2.5 kn away, a 5 minutes drives or a 10 minutes bus ride.
Updated: 16 Jan 2024
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We have a comprehensive in-house Quality Programme within this village to ensure the highest level of care and services.
Care Association New Zealand Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 16 Jan 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.