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Ross Home (a Presbyterian Support Otago Enliven home)

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Ross Home (a Presbyterian Support Otago Enliven home)
360 North Road
North East Valley
Dunedin 9010
Postal Address
Same as above
Southern (Otago)
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Margaret Pearce - 03 473 0029
Presbyterian Support Otago - 03 477 7115
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Visitors with limitations - please call us first
Residents and their families can be assured of the very best psychogeriatric care in Ross Home's Lindsay Unit, with daily life determined by individual needs and preferences.

Like all our facilities, Ross Home & Hospital has a Presbyterian foundation and welcomes people of all backgrounds and cultures.

Ross Home is in Dunedin's North East Valley. It is renown for its quality care, stunning gardens and courtyards, and the popular cafe where residents, family, friends and community members can while away an hour in comfort.

Offering a wide range of services, Ross rest home and hospital rooms are always in demand, and has a long, proud tradition of providing quality services.

The staff does all it can to help residents and families experience a good transition to living at Ross, and welcomes family input into creating the right ‘personal feel’ for their loved one.

Ross also offers:

Rest Home care
Hospital care
Dementia care
Independent living - rental

Enliven - Vaccination Policy
In line with Government requirements and PSO’s commitment to health and safety, all Enliven staff and volunteers are fully vaccinated (or will be by 1 January 2022).
Building on that protection, and along with many other providers of aged care, PSO has decided that we will not accept a person for admission to any of our Enliven residential care homes, unless the person is vaccinated against COVID-19.
If the person has had their first vaccination, they will be expected to have the second vaccination within the timeframe contained in the Ministry of Health guidelines.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 4 Apr 2013
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 24
Vacancy Yes
not taking any residents
Impending vacancy No
Premium Room Charges Some Rooms from $15.50/day up to $18.50/day as at 23 Jun 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 23 Jun 2022
Type Hours Per Week Status Details
Registered Nurse Yes Ross Home has Registered Nurse coverage 24 hours a day, seven days a week. The Manager is a RN and holds a current annual Practising Certificate
Enrolled Nurse Yes
Physiotherapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes Ross can access Accredited Aged Concern volunteer visitors, however, Ross has it's own experienced volunteer team to assist where and when needed
Chaplain/Spiritual Advisor Yes Ross has its own Chaplain but also welcomes visiting Chaplains from the community
Updated: 15 Jul 2010
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
IV Antibiotic Capability Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
Infection Control Yes
Psychiatric Care Yes
Clinical Management Yes Unit Nurse Manager
Updated: 15 Jul 2010
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes Rooms are very large with big windows and a garden outlook
Rooms suitable for a couple Yes Adjoining rooms with shared ensuite
Ensuite Yes Individual and shared ensuites
Pets In Residence Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Outdoor area available for smokers
Semi-Secure Yes Lindsay Unit is fully secure 24 hours a day
Updated: 16 Jul 2010
Special Features
Special Features
Ross Home is an integral part of Dunedin's North East Valley and a much sought-after home for older people.

The highly-regarded hospital psychogeriatric care unit, called the Lindsay Unit, recently underwent a major upgrade and is now a wonderfully spacious, comfortable home for residents.

Visitors enjoy the walk with their loved ones down the wide passage-ways, through the spacious lounges and out onto the terraces which are linked back into the unit by a secure walkway.

The exceedingly high standard of meals is always commented on by residents and visitors alike, and the new diningroom has a double-door outside so an indoor-outdoor flow can be enjoyed.

All Presbyterian Support Otago residences have a policy of valuing the lives of older people, and this is reflected in the many services and facilities offered. Staffing levels are high in Lindsay Unit staff, reflecting the special needs of the residents. All staff have completed the required dementia units of national qualifications.
Updated: 15 Jul 2010
Interests & Activities
Interests & Activities
Maintaining regular sporting and community activity our individual residents had before moving to Ross, is encouraged. We believe residents should keep the connection they had with their family, friends and community, and will do all we can to ensure those connections are kept.

In-house, we have an extensive activities programme that includes exercise, quiz sessions, newspaper readings, guest speakers and entertainers, and Happy Hour is a very popular event.

When appropriate, Lindsay Unit residents can enjoy events ranging from concerts to garden visits.

Some residents prefer to undertake hobbies and interests privately, or on a one-to-one basis, and we are happy to accommodate them.
Updated: 15 Jul 2010
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Details are discussed at initial meetings
Staffing qualifications and details All Presbyterian Support Otago homes have multi-disciplinary teams with staff focused on providing respectful, quality care to residents.
Details about meals All reasonable steps are taken to ensure residents have their food preferences respected. A dietician oversees the nutritional value of every meal and our highly experienced cooks create attractive meals from in-house commercial kitchens.
Associated Complexes Elmslie House Home & Hospital, Holmdene Home & Hospital, Iona Home & Hospital, Ranui Home & Hospital, St Andrews Home & Hospital, Taieri Court Rest Home,Wanaka Retirement Village and Enliven Otago (Presbyterian Support) - Help for Those at Home
Updated: 5 Aug 2010
Languages Spoken
Languages Spoken
Language Status Details
Other Information Yes English is spoken at all Presbyterian Support homes and hospitals. In some cases staff are able to converse in other languages.
Updated: 15 Jul 2010
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes Presbyterian Support Otago homes and hospitals are non-denominational. Church services are held by visiting Chaplains and residents are encouraged to continue their religious affilliations out in the community.
Updated: 15 Jul 2010
Location Distance Details
Public Transport 0.00 Km Buses pass the front door of Ross on a regular basis, and taxis can be arranged.
Shops 2.00 Km The North East Valley shopping centre is about 2km away but there are several dairies inbetween.
Mall 0.00 Km Collected and delivered on the premises
Parks Nearby
Library Nearby
Updated: 15 Jul 2010
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Home and Community Health Association Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Home and Community Health Association New Zealand Aged Care Association (NZACA)
Updated: 20 Apr 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.