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Whare Aroha CARE

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Information Pack
At a glance
Vacancy
Yes
Name
Whare Aroha CARE
Category
Hospital Care
Address
1092 Hinemaru Street
Rotorua
DHB
Lakes
Phone
(07) 347 9612
Fax
(07) 343 1588
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Therese Jeffs - (07) 347 9612
Owner
Rotorua Continuing Care Trust - (07) 347 9612
Operations Manager
Kim Brooks - (07) 347 9612
Other services
Photos
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Description
Welcome to Whare Aroha CARE; a safe place where people can live normal lives.

Whare Aroha CARE provides a home for adults of all ages who are in need of care and compassion for the short, medium or long term in Rotorua.

In December 2016 we are opening an innovative CARE village on the shores of Lake Rotorua at Ngongotaha. Modelled on the acclaimed Dutch De Hogeweyk Dementia Village, our village will look like small New Zealand town, and people will be able to go about their lives had aging not impacted their lives.

Until the end of the 2016, people will continue to live in our tastefully renovated homestead with leafy gardens and modern equipment. Here we have already transformed the way people are cared for – the CARE Village will further enhance the exceptional care we are known for.

Before making your decision, visit us to see how we CARE.
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 11 Apr 2016
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care35
Long term vacancyYes
Short term vacancyYes
Single Room
Impending vacancyYes
Updated: 27 Apr 2017
Testimonials
We believe we provide excellent care. Our families tell others when inquiring about placing their loved ones with us to look no further, Whare Aroha CARE is amazing.
Updated: 11 Apr 2016
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registered Nurse in hospital suite 24 hours a day and in the dementia and rest home suites in the mornings. Our Nurse Manager works five days a week providing supervision and clinical expertise.
Enrolled Nurse Yes Enrolled Nurse across our hospital, dementia and rest home suites 24 hours a day.
Healthcare Assistants/Caregivers Yes Health Care Workers in all suites 24 hours a day.
Physiotherapist Yes A physiotherapist is contracted to provide three hours a week supervising our physio technician who works 30 hours a week.
Occupational Therapist Yes An Occupational Therapist is contracted to provide supervision for our dedicated and amazing diversional therapists - known to us as lifestyle coordinators.
Own Social Worker No We utilise the services of Lakes DHB.
Diversional Therapist Yes We have diversional therapists (lifestyle coordinators) working in each suite. They have a monthly programme and also provide a lot of spontaneous activities and one on one time with residents.
Activities Co-ordinator Yes The Nurse Manager provides supervision and coordination for the activities team. The activities team is made up of lifestyle coordinators and volunteers.
Hairdresser Yes Weekly
Podiatrist Yes Our podiatrist visits monthly.
Dietitian Yes As required.
Kaumatua Yes We have a Kaumatua from Te Arawa.
Chaplain/Spiritual Advisor Yes We have a chaplain for six hours a week.
Other Personnel Yes General Practitioner, Psychogeriatrician, Physician for the Elderly.
Updated: 11 Apr 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes
Oxygen Management Yes
Surgical Followup Yes
Specialised Dementia Care Yes
Gerontological Care Yes
Clinical Manager Yes
Psychiatrist Yes
Updated: 25 Feb 2015
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes
Carer Support or other Short Stay Yes
Advance bookings taken Yes
Subsidised service Yes
Private paying service Yes
Updated: 11 Apr 2016
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes
Day Care Yes
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes
Whanau Room Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes
May Bring Own Furniture Yes Residents are encouraged to bring their own furniture whether it's your favorite rocking chair or set of drawers.
Alcohol Permitted Yes Only under supervision as appropriate.
Pets In Residence Yes Three resident cats - Roscoe, Soxs and Misty. We have resident friendly dogs visiting often.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes This can be arranged at your own expense. We do have a hand held portable phone that you can receive calls on.
Wifi Yes Free wifi for skyping, emailing and facebook.
Maori Kaupapa Yes
Residents Committee Yes Residents meetings are held every two months.
Family Committee Yes As required.
Newsletter Yes Seasonal.
Policy for management of challenging behaviour Yes Our philosophy of care provides an environment that is stimulating positive and reduces challenging behaviour with minimal/no use of medication.
Confused Residents Yes
Lounges/seating areas Yes We have lots of comfy chairs and seats for all to enjoy. We have a covered seating in our garden area.
Outings Yes Our residents enjoy trips to the Citizens Club for lunch, movies, high tea for the ladies and bowling. They can go shopping every Tuesday and Thursday.
Rural Setting No We are situated near the shores of Lake Rotorua, with well established planted garden areas.
Smoking Permitted Yes In designated areas.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 11 Apr 2016
Special Features
Whare Aroha CARE is situated near the heart of Rotorua City and within easy walking distance of the Lakefront and Government Gardens.

Our care is our point of difference. We provide companionship, spontaneity and variety for our residents within a homely environment. We have fabulous caring and enthusiastic staff who support residents to live as normal a life as possible.
Updated: 11 Apr 2016
Interests & Activities
Cards daily with Diversional Therapist, weekly church service, craft weekly, entertainment (cultural groups, childrens groups, music, bells), daily exercise, gardening, Happy Hour every Friday afternoon, indoor games (bowls, quoits, darts, ball handling), library, massage daily as requested, outdoor games (petanque), in-house movies, music weekly, daily newspaper reading, daily quizzes, weekly shopping, videos, outings (facility van with 2 wheelchair access), walks to lake, city gardens, museum etc.

Alzheimer's Society (support group, educational updates, coffee morning), Arthritis society, Blind Foundation (volunteers support), Parkinson's Society (support group, monthly meeting), Senior Citizens, Stroke Group (attend meetings twice yearly, shared lunch, social activities), Support Group Multiple Sclerosis Society and Maori Women's Welfare League., Activity programme.
Updated: 11 Apr 2016
Additional Information
TopicDetails
Details re Meals Food is prepared daily on site. The meals are high quality and choices are available. The residents have input into the menu.
Staffing Details 24 hour nursing care by Registered Nurses. Staff are enthusiastic and caring supported by the Management team.
Fees Details/Fees Do Not Include Hairdressing, specialist services, dentistry, podiatry, aromatherapy and massage.
Updated: 11 Apr 2016
Languages Spoken
LanguageStatusDetails
Dutch Yes
English Yes
Maori - Te Reo Yes
Updated: 25 Feb 2015
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Jehovah Witness Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes Chaplain and Kaumatua
Updated: 11 Apr 2016
Distances
LocationDistanceDetails
Public Transport 0.50 km
Shops 0.50 km
Parks 0.50 km All facilities within walking distance.
Updated: 25 Feb 2015
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
CareerForce New Zealand Aged Care Association (NZACA)
Updated: 11 Apr 2016

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