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Waiapu House Lifecare - Hospital Wing

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Waiapu House Lifecare
Hospital Care
10 Danvers Street
Havelock North 4130
Hawke's Bay
(06) 872 8930
(06) 872 8935
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Barbara Sutherland-West - (06) 872 8930
Heritage Lifecare Group - (06) 872 8930
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The hospital provides comprehensive nursing care. It comprises modern spacious single bedrooms with large ensuite and some with private patio gardens. Staff offer experienced and friendly care in a community atmosphere where your individual needs are met.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 14 May 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 32
Vacancy Yes
Impending vacancy No
Additional Room CostsYes
Updated: 22 Jun 2018
'Thanks so much for looking after my dad. You all dealt with him with supreme professionalism and compassion'. May 2017

'Thank you so much for your wonderful care and love of dad. It was such a comfort having you all there helping us and for the nights when we couldn't be there.' May 2017

'Huge thanks for looking after dad. We will always remember your kindness and care.' May 2017

'Mum was so well looked after at Waiapu. The staff are very committed and we have never been made to feel unwelcome. We are signing your praises'. July 2017

'Thank you all so much for your wonderful care and kindness to dad for the time he was with you'. September 2017

'To all the staff at Waiapu. To those of you who went the extra mile on a daily basis, thank you. Know that the small things you did made a HUGE difference to Dads mental well being. Your cheery hellos, newspaper deliveries, technology fixes, pillow fluffs, haircuts, outings, games, chats and food treats, all helped brighten up dads final days. To know dad was happy and safe during his final years was a huge relief.' October 2017

'Mum resided at Waiapu for 5 years and in that time we feel you all gave your best to her, making her laugh, caring for her health and comfort and being good friends with her'. October 2017

'Thank you for all your hard work, you made her comfortable and able to keep her dignity in her final days'. December 2017

'A special mention to the caregivers for their warm and friendly personality and communication'. April 2018

'Thank you for the love and care everyone showed my grandmother during her time at Waiapu House'. May 2018
Updated: 14 May 2018
TypeHours Per WeekStatusDetails
Registered Nurse Yes On duty 24 hours/ 7 days.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Many of our caregivers are NZQA qualified.
Physiotherapist Yes By appointment - fees apply. Our physiotherapy assistant continues programmes set by the physiotherapist.
Occupational Therapist Yes By appointment - fees apply.
Own Social Worker Yes
Diversional Therapist Yes Our activities co-ordinator and diversional therapists offer a full calendar of activities and outings Monday-Saturday to our residents including support to maintain links with their family, friends and their community.
Activities Co-ordinator Yes Our activities co-ordinator and diversional therapists offer a full calendar of activities and outings Monday -Saturday to our residents including support to maintain links with their family, friends and their community.
Hairdresser Yes Tuesday and Thursday and by appointment - fees apply.
Podiatrist Yes Monthly by appointment - fees apply.
Dietitian Yes By appointment - fees apply.
Kaumatua Yes As requested
Chaplain/Spiritual Advisor Yes The Chapel of the Good Shepherd, a beautiful John Scott design is open every day. A non-denominational service is held every Wednesday and second and Fourth Sundays of the month and the Chaplain is available for individual spiritual needs.
Updated: 14 May 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Gastronomy/Nasogastric Management Yes
IV Antibiotic Capability Yes
Oxygen Management Yes
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Stroke Rehabilitation Yes
Gerontological Care Yes
Clinical Manager Yes
Updated: 14 May 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome respite and short stay residents. Respite is available depending upon bed availability at time of enquiry.
Carer Support Yes
Other Short Stay Programme Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 14 May 2018
Day Care Yes
Primary Health Funded Short Term Care Yes
Other End of Life/Palliative Care Yes
Whanau Room Yes
Rooms (Single) Yes
Rooms (Suit Couple) Yes We have two large rooms that are easily convertible for couples. Rooms would need to be available at time of enquiry.
Ensuite Yes All our 32 rooms have ensuite facilities, five rooms have private patio gardens.
May Bring Own Furniture Yes We welcome you to furnish your room with your own belongings.
Alcohol Permitted Yes
Pets In Residence Yes We have a resident cat called Tom. We are not able to accommodate an individuals pet.
Phone Access In Own Room Yes At residents expense.
Wifi Yes At residents expense.
Resident can adjust heating in own room Yes All rooms have either a wall heater or under floor heating which can be individually adjusted.
Maori Kaupapa Yes As requested
Residents Committee Yes We have twice yearly resident, family and friends meetings.
Newsletter Yes We have noticeboards throughout the facility where notices, upcoming events and general information is published.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes We have numerous indoor and outdoor seating areas throughout the facility catering to an individuals need for privacy or social interaction. We have two large communal lounges both with TV (& Sky) and piano which residents enjoy playing.
Outings Yes A full activities calendar is available to all residents and there are organised outings and regular drives around the Bay on a weekly basis. We have two mobility vans available.
Smoking Permitted Yes In designated areas only.
Semi-Secure Yes During day light savings, doors are secured and alarmed between 8.00pm-6.00am each day and 7.00pm-6.00am at the conclusion of day light savings.
Sprinklers Yes
Audit report available Yes
Updated: 14 May 2018
Special Features
Special Features
Waiapu House and Village has been a part of the community in sunny Hawke’s Bay for over 50 years delivering compassionate support in a friendly and welcoming environment. We offer a full range of aged care options:
• 42 rest home beds
• 32 hospital beds
• 13 self-contained apartments
• 18 chalets

The facility is set in five acres of beautifully landscaped gardens in a quiet cul de sac, just minutes from Havelock North Village.
Updated: 14 May 2018
Interests & Activities
Interests & Activities
Referrals made to support groups where appropriate e.g. Azheimer's Society, Age Concern, Dementia HB, HB District Health Board, talking books etc.
Chapel onsite with weekly and bi monthly services-non denominational. Activities programme 6 days per week. Crafts, cooking, knitting club, internet access, entertainment, exercise sessions, gardening, on site library with large print books, hairdresser on site, movie days, music, newspaper reading, quizzes, shopping, Sky TV, videos and bus trips. Inter facility bowling tournament. Close relationships with local nursery and secondary schools.
Updated: 14 May 2018
Additional Information
Additional Information
Details re Meals Our menu has been set with dietetic and nutritionist involvement and runs across all Heritage facilities nationally. Breakfast is served in a person's bedroom. The main meal is at lunch time, with a lighter evening meal both served in the dining area. Morning and afternoon tea as well as an supper is provided. Fresh fruit bowls are available at all times. All preferences are catered for including soft, puree, diabetic, gluten free etc.
Staffing Details Registered Nurse(s) on duty at all times. Staffing levels in line with MoH safe staffing guidelines.
Associated Complexes Waiapu House also accommodates 42 rest home residents and a Village with 13 one bedroom Apartments and 18 two bedroom Chalets.
Fees Details/Fees Do Not Include As per Health Funding/ Ministry of Health contract. Enquire with Facility Manager for details. Premium room rates include Ensuite surcharge $13.25 per day. Ensuite/ Patio surcharge (combined) $20 per day.
Updated: 14 May 2018
Languages Spoken
Languages Spoken
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Maori - Te Reo Yes
Samoan Yes
Tagalog Yes
Tokelauan Yes
Tongan Yes
Updated: 14 May 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes All denominations are welcome.
Updated: 14 May 2018
Public Transport 0.10 km
Shops 1.00 km
Parks 0.80 km
Library 0.80 km Havelock North Community Library
Updated: 14 May 2018
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes Membership to 30 June 2018
Registered Retirement Village? Yes Number 2072833
Rest Home MOH Audit Report Available. Yes
Retirement Village Accreditation (Expiry date) Yes Membership to 16 November 2018
Retirement Villages Association of New Zealand [Inc] (RVA) Yes Member
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 14 May 2018