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Victoria Place (formerly Tokoroa Lifecare)

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At a glance
Vacancy
Yes
Name
Victoria Place (formerly Tokoroa Lifecare)
Category
Hospital Care
Address
9 Victoria Place
Tokoroa 3420
Postal Address
Same as above
DHB
Waikato
Phone
(07) 886 1572
Fax
(07) 886 1582
Email
View Email Address
Web
Visit Website
Personnel
Manager
Maxine Mathews - 07 886 1572
Owner
Oceania Group - 09 356 1837
Clinical Manager
Silky - 07 886 1572
Rachael Philips
Administrator - 07 886 1572
Other services
Photos
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Description
Victoria Place is a residential facility for older people, situated amongst lovely landscaped gardens in the heart of Tokoroa.

With large, sunny bedrooms, spacious lounges and outdoor courtyards, living here takes the worry away and allows you to relax and enjoy the good things in life – friendship and fun.

Residents of Victoria Place are assured of quality care, freedom of choice and a homely environment, including scrumptious home cooked meals.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 30 Apr 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 14
Vacancy Yes
Bed booked
Impending vacancy No - has it's own bathroom PAC appl
Premium Room Charges Some Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 9 Dec 2019
Testimonials
Testimonials
"We really apprecaite your support without that we could even think about travelling overseas. Thanks a lot to your team"

"Your a very caring and supportive team from top in command to bottom of the ladder. Thanks again and a big pat on the back".

"All the warmest thanks and gratitude for looking after and taking care of our father. Thank you for showing us the highest standards of professionalism from your staff toward our dad"

"The staff of this resthome are fantastic. With all the help our family has had from them is over and beyond"
Updated: 30 Apr 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registerd Nurses are on duty 24 hours/day
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable We will arrange for the Resident to be seen when needed.
Occupational Therapist Negotiable We will arrange for the Resident to be seen when needed.
Social Worker (on site) Negotiable We will arrange for the Resident to be seen when needed.
Activities Co-ordinator 30 Yes Our Activities Co - ordinator works Monday to Firday and is willing to go the extra mile. She has a pasion for people.
Hairdresser Yes We have a local hairdresser that visits the facilty every 6 weeks.
Podiatrist Yes We have a Podiatrist from Cambridge and they visit every 3 months.
Dietitian Yes Our Dietitian Team is in Auckland, they prepare our menus. If a Resident needs to be seen by a Dietitian then we also have contact with the Dietitians in the DHB.
Kaumatua Yes We can arrange for once to come in when needed.
Chaplain/Spiritual Advisor Yes We cater for all Religions at our Facility, and can arrange for one on one services as an extra to our Church Services.
Updated: 30 Apr 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes Oxygen is available on site
Gastronomy/Nasogastric Management Yes Referred to local hospital (Tokoroa Hospital) PRN
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes We provide excellent End of Life care for both residents and their families/whanau. Hospice Waikato staff regularly visit the facility to provide training and support
Dialysis Yes All Registered Nurses are trained in Dialysis management
Wound Care Yes For complex wounds, this is available via WDHB.
Diabetic Care Yes Via WDHB and local diabetes nurse.
Continence Advice Yes WDHB and we also have our own appointed continence nurse on staff.
Stomal Therapy Yes WDHB
Stroke Rehabilitation Yes We have the local stroke support person visit and/or educate staff. Other specailists are available via WDHB.
Tracheotomy Care Yes If necessary will liase with WDHB
Spinal Injuries Care Yes As above
Infection Control Yes We have an appointed Infection Control Nurse and we also contact the WHDB specialist nurses and the public health service.
Surgical Followup Yes Referred for hospital appointments at WDHB or Tokoroa Hospital. We provide wound management, dressings and pain management.
Psychiatric Care Yes WDHB/MHSOP
Primary Rural Health Care Yes Would liase with WDHB if required.
Clinical Management Yes We have an Clinical Manager who works 5 days per week.
Other Specialties Yes We currently have a infection control nurse, privacy officer.
Updated: 30 Apr 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Carer Support Yes
Subsidised Yes
Booking can be made in advance Yes
Updated: 30 Apr 2019
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Residents are encouraged to bring their own furniture to create a homely environment (subject to space and safety constraints)
Single Rooms Yes
Ensuite Yes 12 rooms have ensuites
Alcohol Permitted Yes This is permitted in moderation only.
Phone Access In Own Room Yes
Resident can adjust heating in own room No Management can adjust the heating if requested.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have a large TV lounge in the hospital but also a smaller lounge which is ideal for visitors or reading. We also have lovely sunny outside courtyard areas with plenty of outdoor furniture.
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes We have outings and picnics in our 10 seater van which has wheelchair access.
Maori Kaupapa Yes
Residents Committee No While we don't have a specific resident committee we have meetings with residents and their family when request and have an open door policy regarding concerns or requests from our residents.
Newsletter Yes This is produced on a 6 weekly basis.
Policy for management of challenging behaviour Yes The Oceania Group has a robust policy for the management of behaviour that challenges. Please ask management if you wish to view this.
Confused Residents Yes Some of our residents in the rest home and hospital do sometimes get confused but our staff are trained to handle difficult situations.
Rural Setting Yes We are situated on the outskirts of Tokoroa.
Smoking Permitted Yes Smoking is permitted outside.
Semi-Secure Yes
Updated: 30 Apr 2019
Interests & Activities
Interests & Activities
Activity programme, Art, BBQ, Board games, Big print books, Bingo, Bowls, Cards, Care and Craft, Children, Classical Music, Concerts, Entertainment, Entertainers, Exercises, Games, Gardening, Indoor Games, Housie, Library - staff bring in lots of books, Minibus, Movies, Pastoral care, Picnic facilities, Holidays, Senior Citizens
Updated: 30 Apr 2019
Additional Information
Additional Information
TopicDetails
Details about Meals We have delicious home cooked meals all prepared on site. Breakfast is served at 8am and our main meal of the day is serviced at midday. Morning and afternoon teas always consist of lovely homebaking and are very popular. We rotate our menus on a four weekly basis and get dietitian input in preparing these. All special needs are catered for.
Staffing Qualifications and Details We have great staff who are all caring and competent in their roles. We have a large number of staff who have achieved the National Certificate in Residental Care, and the remaining care givers working towards this qualification.
Associated Complexes We are part of the Oceania Group of Care Facilities.
What's included in your fees and what's not Please refer to management for more details
Updated: 30 Apr 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Cook Island Maori Yes
Dutch Yes
English Yes
Filipino Yes
Samoan Yes
Updated: 30 Apr 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Inter denominational Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We also have visits from the Apostolic Church. We will endeavour to assist anyone who wishes to attend another church or religious group of their choice.
Updated: 30 Apr 2019
Distances
Distances
LocationDistanceDetails
Public Transport   Tokoroa has a taxi service and hospital bus service (for the Waikato Hospital) which come to the door
Shops 1.00 km A dairy is closeby.
Mall 5.00 km Tokoroa's main shopping centre has all of the main shops and amenities that you require.
Parks   While we don't have any parks close by we are situated in a lovely residential area for walks with lots of lovely gardens to look at.
Library 5.00 km Tokoroa Public Library is in the central shopping centre.
Updated: 30 Apr 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 30 Apr 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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