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Victoria Place (formerly Tokoroa Lifecare)

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Victoria Place (formerly Tokoroa Lifecare)
Hospital Care
9 Victoria Place
South Waikato
Tokoroa 3420
Postal Address
9 Victoria Place Tokoroa
(07) 886 1572
(07) 886 1582
View Email Address
Visit Website
Dawn Lewis - 07 886 1572
Oceania Group - 09 356 1837
Clinical Manager
Evelina Erika - 07 886 1572
Rebecca Ward
Administrator - 07 886 1572
Other services
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Victoria Place is a residential facility for older people, situated amongst lovely landscaped gardens in the heart of Tokoroa.

With large, sunny bedrooms, spacious lounges and outdoor courtyards, living here takes the worry away and allows you to relax and enjoy the good things in life – friendship and fun.

Residents of Victoria Place are assured of quality care, freedom of choice and a homely environment, including scrumptious home cooked meals.

Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 1 May 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 18
Vacancy No
Impending vacancy No
Additional Room CostsSome Rooms
Updated: 20 Apr 2018
"We really apprecaite your support without that we could even think about travelling overseas. Thanks a lot to your team"

"Your a very caring and supportive team from top in command to bottom of the ladder. Thanks again and a big pat on the back".

"All the warmest thanks and gratitude for looking after and taking care of our father. Thank you for showing us the highest standards of professionalism from your staff toward our dad"

"The staff of this resthome are fantastic. With all the help our family has had from them is over and beyond"
Updated: 1 May 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registerd Nurses are on duty 24 hours/day
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable We will arrange for the Resident to be seen when needed.
Occupational Therapist Negotiable We will arrange for the Resident to be seen when needed.
Own Social Worker Negotiable We will arrange for the Resident to be seen when needed.
Activities Co-ordinator 30 Yes Our Activities Co - ordinator works Monday to Firday and is willing to go the extra mile. She has a pasion for people.
Hairdresser Yes We have a local hairdresser that visits the facilty every 6 weeks.
Podiatrist Yes We have a Podiatrist from Cambridge and they visit every 3 months.
Dietitian Yes Our Dietitian Team is in Auckland, they prepare our menus. If a Resident needs to be seen by a Dietitian then we also have contact with the Dietitians in the DHB.
Kaumatua Yes We can arrange for once to come in when needed.
Chaplain/Spiritual Advisor Yes We cater for all Religions at our Facility, and can arrange for one on one services as an extra to our Church Services.
Updated: 1 May 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes
End of Life/Palliative Care Yes We provide excellent End of Life care for both residents and their families/whanau. Hospice Waikato staff regularly visit the facility to provide training and support
Gastronomy/Nasogastric Management Yes Referred to local hospital (Tokoroa Hospital) PRN
Oxygen Management Yes Oxygen is available on site
Surgical Followup Yes Referred for hospital appointments at WDHB or Tokoroa Hospital. We provide wound management, dressings and pain management.
Wound Care Yes For complex wounds, this is available via WDHB.
Diabetic Care Yes Via WDHB and local diabetes nurse.
Continence Advisor Yes WDHB and we also have our own appointed continence nurse on staff.
Infection Control Yes We have an appointed Infection Control Nurse and we also contact the WHDB specialist nurses and the public health service.
Stomal Therapist Yes WDHB
Psychiatric Care Yes WDHB/MHSOP
Stroke Rehabilitation Yes We have the local stroke support person visit and/or educate staff. Other specailists are available via WDHB.
Tracheotomy Care Yes If necessary will liase with WDHB
Dialysis Yes All Registered Nurses are trained in Dialysis management
Spinal Injuries Yes As above
Primary Rural Health Care Yes Would liase with WDHB if required.
Specialised Dementia Care Yes MHSOP/WDHB
Gerontological Care No as above
Urology No as above
Clinical Manager Yes We have an Clinical Manager who works 5 days per week.
Other Nursing Specialities Yes We currently have a infection control nurse, privacy officer.
Psychologist Yes WDHB/MHSOP
Psychiatrist Yes We have a psychiatrist from the MHSOP/WDHB that visits on a regular basis.
Updated: 1 May 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Carer Support Yes
Subsidised Yes
Booking can be made in advance Yes
Updated: 1 May 2017
Under 65 yrs with Disability Yes
Day Care Yes
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Ensuite Yes 12 rooms have ensuites
May Bring Own Furniture Yes Residents are encouraged to bring their own furniture to create a homely environment (subject to space and safety constraints)
Alcohol Permitted Yes This is permitted in moderation only.
Phone Access In Own Room Yes
Resident can adjust heating in own room No Management can adjust the heating if requested.
Maori Kaupapa Yes
Residents Committee No While we don't have a specific resident committee we have meetings with residents and their family when request and have an open door policy regarding concerns or requests from our residents.
Newsletter Yes This is produced on a 6 weekly basis.
Policy for management of challenging behaviour Yes The Oceania Group has a robust policy for the management of behaviour that challenges. Please ask management if you wish to view this.
Confused Residents Yes Some of our residents in the rest home and hospital do sometimes get confused but our staff are trained to handle difficult situations.
Lounges/seating areas Yes We have a large TV lounge in the hospital but also a smaller lounge which is ideal for visitors or reading. We also have lovely sunny outside courtyard areas with plenty of outdoor furniture.
Outings Yes We have outings and picnics in our 10 seater van which has wheelchair access.
Rural Setting Yes We are situated on the outskirts of Tokoroa.
Smoking Permitted Yes Smoking is permitted outside.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes Available on the Ministry of Health website
Updated: 1 May 2017
Interests & Activities
Interests & Activities
Activity programme, Art, BBQ, Board games, Big print books, Bingo, Bowls, Cards, Care and Craft, Children, Classical Music, Concerts, Entertainment, Entertainers, Exercises, Games, Gardening, Indoor Games, Housie, Library - staff bring in lots of books, Minibus, Movies, Pastoral care, Picnic facilities, Holidays, Senior Citizens
Updated: 1 May 2017
Additional Information
Additional Information
Details re Meals We have delicious home cooked meals all prepared on site. Breakfast is served at 8am and our main meal of the day is serviced at midday. Morning and afternoon teas always consist of lovely homebaking and are very popular. We rotate our menus on a four weekly basis and get dietitian input in preparing these. All special needs are catered for.
Staffing Details We have great staff who are all caring and competent in their roles. We have a large number of staff who have achieved the National Certificate in Residental Care, and the remaining care givers working towards this qualification.
Associated Complexes We are part of the Oceania Group of Care Facilities.
Fees Details/Fees Do Not Include Please refer to management for more details
Updated: 1 May 2017
Languages Spoken
Languages Spoken
Afrikaans Yes
Cook Island Yes
Dutch Yes
English Yes
Filipino Yes
Samoan Yes
Updated: 1 May 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Inter denominational Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We also have visits from the Apostolic Church. We will endeavour to assist anyone who wishes to attend another church or religious group of their choice.
Updated: 1 May 2017
Public Transport   Tokoroa has a taxi service and hospital bus service (for the Waikato Hospital) which come to the door
Shops 1.00 km A dairy is closeby.
Mall 5.00 km Tokoroa's main shopping centre has all of the main shops and amenities that you require.
Parks   While we don't have any parks close by we are situated in a lovely residential area for walks with lots of lovely gardens to look at.
Library 5.00 km Tokoroa Public Library is in the central shopping centre.
Updated: 1 May 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 1 May 2017