Jump to Content

Norfolk Court Rest Home Ltd

Send me an
Information Pack
At a glance
Norfolk Court Rest Home Ltd
Hospital Care
68 - 72 Normanby Street
Dargaville 0310
(09) 439 6214
(09) 439 4285
View Email Address
Ms. Carla Doran - (09) 439 6214
Mr. Stuart and Mrs. Michelle House - (09) 439 6214
PA Administration Manager
Mrs Wendy Hutchins - (09) 439 6214
Other services
Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 30 Apr 2015
Bed and Vacancy Details
Approximate number of beds at this level of care20
Long term vacancyYes
Short term vacancyYes
We have vacancies available for Hospital care. Large Rooms available with ensuites and with rachsliders opening onto large decks and courtyards. Enquiries welcome for permanent or temporary respite/carer support stays in a warm and homely environment.
Impending vacancyYes
Updated: 29 Mar 2017
TypeHours Per WeekStatusDetails
Registered Nurse 24hrs per day Yes 24 hrs 7 days per week. Dr on call 24 hrs 7 days per week. Registered Nurse manager on call.
Healthcare Assistants/Caregivers 24 hrs Yes 24 hrs 7 days per week
Physiotherapist Yes Available on request.
Occupational Therapist Yes As instructed by Medical Practitioner
Own Social Worker Negotiable When & if required.
Diversional Therapist Yes 5 days per week plus some planned activities for weekends.
Activities Co-ordinator Yes 5 days per week plus some planned activities for weekends.
Hairdresser Yes Every Wednesday in our own salon.
Podiatrist Yes Available on request.
Dietitian Yes All meals and recipes planned in conjunction and certified by Dietician
Accredited Visitors Negotiable
Kaumatua Yes Kamatua and Kuia are available to call on from most Marae in our District.
Chaplain/Spiritual Advisor Yes Regular visits from local chaplains
Other Personnel Yes
Updated: 30 Apr 2015
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes Available on request.
Gastronomy/Nasogastric Management Yes Available on request.
IV Antibiotic Capability Yes Available on request.
Oxygen Management Yes Available on request.
Surgical Followup Yes In house Dr visits. Residents taken to specialist appointments by families or management.
Wound Care Yes Registered Nurses.
Diabetic Care Yes Available on request in conjunction with the Dargaville Medical Centre Diabetes Nurse
Continence Advisor Yes Registered Nurses and liason with incontinence specialist nurse.
Infection Control Yes Registered Nurses.
Stomal Therapist Yes Available on request.
Psychiatric Care Yes Regular visits by Physchiatric Nurse if and when required.
Stroke Rehabilitation Yes Available on request.
Tracheotomy Care Yes Available on request.
Spinal Injuries Yes Existing spinal injuries mnot acute spinal cares.
Primary Rural Health Care Yes In conjunction with Community networks.
Specialised Dementia Care Yes
Gerontological Care Yes Available on request.
Community Health Yes Available on request.
Clinical Manager Yes Registered Nurse.
Other Nursing Specialities Yes Chronic disease management.
Psychologist Yes Available on request.
Psychiatrist Yes Available on request.
Updated: 30 Apr 2015
Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes
Carer Support or other Short Stay Yes
Advance bookings taken Yes
Subsidised service Yes
Private paying service Yes
Updated: 30 Apr 2015
Under 65 yrs with Disability Yes Provided assessed under YPD criteria.
Day Care Yes As agreed.
Primary Health Funded Short Term Care Yes We welcome overnight stays.
Other End of Life/Palliative Care Yes Available on request.
Whanau Room Yes East lounge area.
Rooms (Single) Yes
Ensuite Yes Shared toilet and hand basin.
May Bring Own Furniture Yes We like to encourage nResidents to personalise their rooms with their favourite pictures and furniture.
Alcohol Permitted Yes Under allocation by Management.
Pets In Residence Yes We have a Rest Home cat "Biddy".
Negotiate To Bring Own Pet Yes Caged birds and bowled fish are welcome. We can negotiate with small animals if Residents require. We do have a policy that must be adhered to.
Phone Access In Own Room Yes There is a jack point in every room, you may be able to retain your own number if arranged at time of your home phone disconnection(Dargaville area). This is to be arranged through Residents and families.
Resident can adjust heating in own room Yes Adjusted by staff as required.
Maori Kaupapa Yes As required.
Residents Committee Yes Residents meeting bi-monthly.
Family Committee Yes We welcome input from families.
Newsletter Yes We are currently running a newsletter on a quarterly format.
Policy for management of challenging behaviour Yes As circumstances dictate.
Confused Residents Yes We also have a specialized Secure Dementia Unit and courtyard in which we call "Norfolk Haven"
Lounges/seating areas Yes Yes several and varied inside and outside areas.
Outings Yes Extensive activities programme.
Rural Setting Yes Nestled back from the road for peace and privacy, yet centrally located, being only 100 metres from Dargavilles main shopping centre.
Smokers Room Yes Covered outside area.
Smoking Permitted Yes In designated external areas for Residents safety and rights of others considered.
Semi-Secure Yes
Sprinklers Yes Sprinklers, smoke detectors, all external doors/ranchsliders are monitored by a security system.
Audit report available Yes
Updated: 21 Oct 2015
Special Features
All our rooms in our facility are individual rooms with their own heat controls. Most have ensuites. Many have their own ranchslider which lead out onto beautiful sunny decks.

We have pleasant lounges and dining rooms.

Our Recreation Officer runs daily activities, and during the warmer months the sunny decks are made the most of.

Our daily recreation activities keep our Residents, Staff and Visitors alike entertained, energised and smiling!
Updated: 30 Apr 2015
Interests & Activities
Activity programme, Advocate, Age Concern, Art, Big print books, Bingo, Board games, Bowls, Canine friends, Care and Craft, Children, Church, CMA, Concerts, Craft, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Indoor Games, Jigsaw, Library, , Massage, Minibus, Movies, Music, Newspaper reading, Outings, Parties, Pianist, Picnic facilities, Pool table, Quizzes, Reading, RSA, Sing-a-longs, Singing, Videos
Updated: 30 Apr 2015
Additional Information
Details re Meals All our meals are cooked on site and all recipes are planned in conjunction with the Dietitian to ensure that our Residents get the maximum out of their meals.
Staffing Details We have 38 + staff working within our facility and all participate regularly in ongoing training such as Aged Care Education Core Programme (ACE), Supplement & Dementia, regular inservices held on site, seminars on Alzheimers, Incontinence, Parkinsons, Infection Control, The Heart Foundation and many more.
Fees Details/Fees Do Not Include These items will be discussed with Management on entry.
Updated: 30 Apr 2015
Languages Spoken
Dalmatian Yes A resident available for interpretation
English Yes Staff are fluent
Fijian Indian Yes
Filipino Yes
Malayalam Yes
Maori - Te Reo Yes Good understanding of Te Reo
Samoan Yes
Sign Language Yes Staff practised in Lip reading
Sri Lankan Yes
Updated: 30 Apr 2015
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Seventh Day Adventist Yes
The Church of Jesus Christ Latter-Day Saints Yes
Updated: 30 Apr 2015
Public Transport 0.10 km Local private taxi/bus service available on request. Shoppers bus to Whangarei week days
Shops 0.10 km Norfolk Court is situated close to the shopping centre and within easy walking distance. Mobile Residents are able to shop independently or be accompanied by staff or family
Mall 0.10 km
Parks 0.50 km There are several parks in the local area.
Library 0.10 km A short distance from Norfolk Court.
Updated: 30 Apr 2015
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Diversional Therapy Yes Staff are undertaking this qualification.
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Several staff have attained this Nationally recognised qualification and others are working towards it.
New Zealand Aged Care Association (NZACA) Yes We have been a member since 1992.
Rest Home MOH Audit Report Available. Yes
New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 30 Apr 2015