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Mercy Parklands - General

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At a glance
Vacancy
No
Name
Mercy Parklands
Category
Hospital Care
Address
12 Umere Crescent
Ellerslie
Auckland 1051
Postal Address
Private Bag 28902
Remuera
Auckland 1541
DHB
Auckland
Phone
(09) 579 7241
Fax
(09)525 1729
Mobile
0212816806
Email
View Email Address
Web
Visit Website
Personnel
Manager
Helen Delmonte (Operations Manager) - (09) 526 8782
Owner
Sisters of Mercy Charities
Photos
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Description
Culture of Care
Mercy Care honours the Mercy Mission and Values as our underpinning philosophy of care and provides us with a practical approach through which they can be implemented.
This approach is holistic and resident-focused; everything that we do is to support our residents to live the fullest life they can; that they are able to live with meaning and purpose as unique individuals.
Mercy Care promotes a deep sense of family, loving and compassionate relationships and a caring environment where residents truly feel at home.
In offering Mercy Care we bring our heart and our best self. It is an approach that demands professionalism and skill at all levels to enable excellence in care.
Mercy Care is Mercy Parklands, it is who we are.

As we are a not for profit organisation, everything goes towards providing the best quality services: a Chaplaincy and Spiritual Care team and a comprehensive Allied Health team complement and work collaboratively with our Clinical team, enabling physical, spiritual, social and emotional, cognitive and rehabilitative needs of our residents to be met.

Achievements
Mercy Parklands has a commitment to excellence, and to doing ordinary things extraordinarily well. We strive to provide quality and innovative services.

In June 2019 one of our volunteer programs was the winner in the Minister of Health National Volunteer Youth category awards; Reading Buddies is a collaborative program with our neighbours Michael Park School where students visit weekly to read and interact with our residents

In October 2019 Mercy Parklands was awarded the New Zealand Aged Care Association Overall Excellence in Care Award for our No-One Dies Alone program, which also won its individual category of Innovative Delivery. The No-One Dies Alone program provides a compassionate and caring presence through a group of trained volunteers for dying residents who are without family or friends during their last days of life.
Mercy Parklands was also the winner of the NZACA Built and Grown Environment award for our new Walkway which provides a designated walking and wheeling path right around Mercy Parklands.

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Our Mission
To care – enhancing human life through Mercy’s compassion and skill
Our Vision
To achieve best practice at all times
To maintain professionalism at every level
To deliver holistic care – clinical, spiritual, social
Our Values
Human dignity – we respect each person and culture as unique
Compassion – we act with understanding and sensitivity
Service – we meet human needs through quality care
Justice – we work as a team for the good of all
Concern for the poor – we respond in practical ways to needs in the community
Our Motto
Care, Compassion, Community
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 3 Feb 2015
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 96
Vacancy No
Please phone for an appointment to view a hospital bed. Phone Helen Delmonte (09) 5268782
Impending vacancy No - Please call to enquire
Premium Room Charges Some Rooms from $10/day up to $25/day as at 04 Nov 2019
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 15 Nov 2019
Testimonials
Testimonials
“We want to thank you so much for loving and caring for our Mum. From the moment she arrived at Mercy Parklands your gentleness embraced her and we are all so grateful that God ushered Mum into your care. She often referred to Mercy Parklands as her home and we have you and your team to thank for that warmth.”

“Mercy Parklands has the best feel or vibe about it. Each person is important. All the staff are so friendly, have warmth and compassion and will spend the time just to chat to family, which helps us adjust to not having mum at home. They treat our mum with the respect and dignity that she deserves. You actually get to know them and the other residents very well and it becomes like an extended family unit.”

“We love the outdoor courtyard with its beautifully maintained gardens. Being able to wheel mum out into the fresh air & sunshine while enjoying a cuppa & listening to the birds in the aviary & even getting a visit from Fenton the bunny is just lovely.”

“It is great being able to make mum's room feel like "her own" by putting up family photos, art work & little knick knacks from home. This helps with adjusting to new & unfamiliar surroundings which can be quite daunting.”
Updated: 7 Sep 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Mercy Parklands has a Registered Nurse as the Duty Leader 24 hours per day. In addition there are 5 RN Team Leaders rostered each morning, 4 RNs on the PM duty and 2 RNs on night duty.
Enrolled Nurse Yes Supporting the RN
Healthcare Assistants/Caregivers Yes Providing 24 hour care in all areas
Physiotherapist Yes Contracted Physiotherapist 3 days a week, with well equipped Physio Gym. Physio service is well supported by a Safe Handling Coordinator and Mobility Therapists.
Occupational Therapist Yes Full time Occupational Therapist
Diversional Therapist Yes Lead Diversional Therapist responsible for weekly Activities programme
Activities Co-ordinator Yes Activities staff providing diverse range of social and leisure activities including Spark of Life clubs
Hairdresser Yes A busy salon available 3 days a week
Podiatrist Yes Regular contracted service is available as required
Dietitian Yes As requested
Accredited Visitors Yes Volunteer coordinator and volunteer programme in place with a variety of volunteer roles available to support resident needs including Pet Therapy and Intergenerational activities.
Kaumatua Yes Support role employed by Sisters of Mercy
Chaplain/Spiritual Advisor Yes Chaplains on site 6 days per week
Other Personnel Yes Maintenance officer and a gardener. We also offer the services of a Therapeutic Masseuse and a Manicure technician.
Updated: 6 Nov 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes We have a specialist End of Life/Palliative Care wing within Mercy Parklands
Dialysis Yes Able to access this service as required
Wound Care Yes Able to access this service as required
Diabetic Care Yes Able to access this service as required
Continence Advice Yes Able to access this service as required
Stomal Therapy Yes Able to access this service as required
Stroke Rehabilitation Yes Through nursing and Allied Health team
Tracheotomy Care Yes
Infection Control Yes Dedicated Infection Control Coordinator on site
Surgical Followup Yes Provide post operative care for convalescing patients either as Respite or through Interim Care contract with ADHB
Psychiatric Care Yes Able to access this service as required
Clinical Management Yes Unit Managers responsible for specific clinical areas
Updated: 13 Oct 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We are able to offer respite if there is a bed available at the time.
Carer Support Yes We are able to offer short stay care if there is a bed available at the time.
Other Short Stay Programme Yes Interim Care scheme through ADHB
Subsidised Yes
Private Paying Yes For short stay care only
Updated: 7 Aug 2017
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes We supply bed, bedside table, lounge chair and visitor chair. Residents are encouraged to personalise their rooms.
Single Rooms Yes
Rooms suitable for a couple Yes Some larger rooms can accommodate couples.
Ensuite Yes Hand Basins in the rooms; toilet adjacent. Some rooms share a toilet with the adjoining room. 4 Palliative care rooms with full ensuite.
Alcohol Permitted Yes Happy hours are held weekly. Residents may drink in their rooms.
Pets In Residence Yes Aviary, rabbit. We also have a dog who accompanies its owner to work. Dogs are welcome to visit under owner control.
Phone Access In Own Room Yes All rooms are wired for phone. Phone lines are owned by Mercy Parklands and charged back to the resident.
Wifi Yes Secure Wifi access is available throughout the facility.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes YPD contract
Lounges/seating areas Yes 4 lounge and 4 dining areas throughout the facility and a libary & reading area. There are couches provided in corridor areas.
Provide End of Life/Palliative Care Yes We have a specialist Palliative Care wing at Mercy Parklands
Palliative Care Contract Yes
Outings Yes Weekly Bus trips, weather permitting. Others as organised.
Whanau Room Yes We have a room with a divan bed available for persons wishing to stay over night with an unwell resident
Maori Kaupapa Yes Mercy Parklands has a Maori advisor.
Residents Committee Yes Held monthly
Family Committee Yes Family representative attends residents' and quality meetings
Newsletter Yes Summer and Winter Mercy Moments newsletter. Weekly Activities programme and email updates
Policy for management of challenging behaviour Yes Spark of Life Philosophy
Confused Residents Yes Spark of Life Philosophy
Rural Setting Yes Set in parklike grounds adjacent to a reserve and wetlands.
Smoking Permitted No Smoking is not permitted within the grounds or building.
Semi-Secure Yes Resident alert system available.
Updated: 7 Aug 2017
Special Features
Special Features
Mercy Parklands has a beautiful chapel which is used daily by our residents of all denominations. Our pastoral care team facilitates daily services in the chapel.

Our palliative care wing is designed for the comfort of residents requiring end of life care. These rooms have ensuites and TV's.

The No One Dies Alone programme is a new initiative to ensure that all have the gift of human presence in their final days.

It is important that we recognise the lives of our residents. In order to capture and share this information, with the support of the activities team, staff complete individual profiles for residents, which are displayed in their rooms.
Updated: 7 Aug 2017
Interests & Activities
Interests & Activities
Activities

Mercy Parklands has a registered Diversional therapist who develops a weekly programme of varied activities and entertainment, which meets the needs of all residents. Residents are also invited and supported to become members of specific Spark of Life clubs, focused on meeting social and emotional needs.

We have access to transport fitted to take wheel chairs so all residents can take part in outings and attend functions.

We provide a library service supported by the local library. Residents have access to both CD's and videos.

We encourage families to bring family pets to visit the residents and include pet therapy in our programme.

Included in our activity programme is Bingo, Board games, Bowls, Weekly Concerts, Crossword & Word games

There is a raised garden cared for by the residents.

We hold regular Happy Hours.

Pastoral care is available at all times and we have a dedicated pastoral care team who provide daily services in our beautiful chapel located within the facility.

Sky TV is available in the lounges.
Updated: 7 Aug 2017
Additional Information
Additional Information
TopicDetails
Details about Meals Our catering manager is an experienced chef who is responsible for creating three interesting and nourishing meals daily. Special diets are catered for and the services of a dietician are available. Breakfast is served in resident's rooms. Lunch is a light meal and the evening meal is the main meal of the day.
Staffing Qualifications and Details Mercy Parklands has over 100 employees who receive additional support from a team of dedicated and caring volunteers. Our staff are selected for their skill and interest in caring for the health of older adults. Registered nurses supervise care 24 hours a day and are dedicated to maintaining the health and wellbeing of residents. Nursing and care staff work with doctors, physiotherapists and occupational therapists to provide the highest standard of care. Doctors visit regularly and provide 24 hour coverage. We invest heavily in ongoing training and staff development and are committed to the wellbeing of our staff, their health and safety. We also provide a caring and supportive environment for residents, staff and volunteers.
Associated Complexes Some of the partnerships include: Te Waipuna Puawai Mercy Oasis and Te Ara Awhina Sisters of Mercy Elderly Outreach, St Josephs Hospice, Assisi Rest Home Hospital Hamilton
What's included in your fees and what's not Our residents pay as per the Ministry of Health contract. Exclusive: $50.00 clothing labelling (one-off payment). Service charge $3.70 per day (includes Pastoral Care and Spark of Life)
Updated: 10 Jan 2017
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes We have staff conversant in Afrikaans
Cantonese Yes Volunteers and residents
Chinese Yes Volunteers and residents
Chinese dialect Yes Volunteers and residents
Cook Island Maori Yes Staff
English Yes
Fijian Yes Staff
Fijian Indian Yes Staff
Filipino Yes Staff
Interpreter Yes On request
Japanese Yes Staff
Mandarin Yes Staff and volunteers
Maori - Te Reo Yes Staff
Rarotongan Yes Staff
Samoan Yes Staff
Sri Lankan Yes Staff
Thai Yes Staff
Tokelauan Yes Staff
Tongan Yes Staff
Updated: 8 Sep 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Pastoral Care on site
Christian Yes Pastoral care available for all persons.
Denominations/Faiths represented Yes We have a pastoral care office including staff & volunteers, & there are regular ecumenical as well as Catholic services in the chapel. All faiths are welcomed. We recognise the spiritual needs of our residents & provide care for the whole person.
Methodist Yes
Presbyterian Yes
Roman Catholic Yes Mercy Parklands is Catholic by inspiration & our core values reflect the healing ministry of Jesus. We provide age care for those in greatest need, based on the vision of the Sisters of Mercy, and spirituality is an integral part of the service we offer.
Updated: 26 Nov 2014
Distances
Distances
LocationDistanceDetails
Public Transport 1.00 km Local services include bus, train & taxi services
Shops 1.00 km Ellerslie Town centre. There are a number of cafes, 4 Square & bakery. Meadowbank shopping complex is approximately 2km away and offers a supermarket, banks and many other speciality shops.
Mall 2.00 km Sylvia Park Mt Wellington Shopping Complex, Remuera Shopping experience
Parks 0.10 km Waiatarua Park & wetlands. One Tree Hill 5kms
Library 2.00 km A short distance to Remuera library
Updated: 11 Apr 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Silver Rainbow Seal Yes
Spark of Life Yes
Other details Yes DAA Group. WellCare course for Health Care Assistants. Parkinson's Auckland. Dementia Auckland (Alzheimers). The Blind Foundation. CHA - (Catholic Healthcare Australia).
CareerForce New Zealand Aged Care Association (NZACA) Silver Rainbow Seal
Updated: 13 Jan 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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