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Mercy Parklands - General

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At a glance
Mercy Parklands
Hospital Care
12 Umere Crescent
Auckland 1051
Postal Address
Private Bag 28902, Remuera, Auckland 1541
(09) 579 7241
(09)525 1729
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Helen Delmonte (Operations Manager) - (09) 526 8782
Sisters of Mercy Charities
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Culture of Care
At Mercy Parklands we are proud to support people to live within a homely atmosphere; implementing our Mercy Mission and Values in practical heart centred ways through the Spark of Life Philosophy
In February 2014, following a thorough 4 year implementation process, Mercy Parklands was officially acknowledged as the World’s First Spark of Life Centre of Excellence. Each year we apply for Spark of Life Centre of Excellence recertification based on meeting certain criteria and achieving quality initiatives approved by Dementia Care International. The Spark of Life Philosophy provides a framework for enriching our overall culture of care; focusing on supporting an individual’s strengths and abilities and creating a positive and appreciative environment for all.

As we are a not for profit organisation, everything goes towards providing the best quality services: a Pastoral Care team and comprehensive Allied Health team complement and work collaboratively with our Clinical team, enabling physical, spiritual, social and emotional, cognitive and rehabilitative needs of our residents to be met.

In 2016 DAA Group Quality Auditors, awarded Mercy Parklands two Outstanding Achievement ratings. Criteria for the first Achievement was: “Care and services are planned, developed and delivered based on the best available evidence and in the most effective way”. This specifically related to our implementation of the Spark of Life Philosophy. The second Achievement was for Leadership in our Falls management programme.

We are proud also in achieving two NZ Aged Care Association awards; 2014 QPS Benchmarking Innovative Delivery Award for Spark of Life Centre of Excellence and 2013 Jackson Van Interiors Built and Grown Environment Award for Home Grown: A dementia enabling environment.

Our Mission
To care – enhancing human life through Mercy’s compassion and skill
Our Vision
To achieve best practice at all times
To maintain professionalism at every level
To deliver holistic care – clinical, spiritual, social
Our Values
Human dignity – we respect each person and culture as unique
Compassion – we act with understanding and sensitivity
Service – we meet human needs through quality care
Justice – we work as a team for the good of all
Concern for the poor – we respond in practical ways to needs in the community
Our Motto
Care, Compassion, Community

Service/Facility Details
Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 3 Feb 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care96
Long term vacancyYes
Short term vacancyNo
Please phone for an appointment to view a hospital bed. Phone Helen Delmonte (09) 5268782
Impending vacancyYes
Updated: 24 Jul 2017
TypeHours Per WeekStatusDetails
Registered Nurse 40 x 40 Yes Mercy Parklands has a Duty Leader or a Team Leader on duty 24 hours per day. In addition there are 5-6 RNs rostered each morning and 5 on the PM duty day
Enrolled Nurse Yes Supporting the RN
Healthcare Assistants/Caregivers Yes Providing 24 hour care in all areas
Physiotherapist 40 Yes Physiotherapy Gym on site staffed by Physiotherapist and Mobility therapist
Occupational Therapist 40 Yes Allied Health Manager responsible for the activities team
Diversional Therapist 32 Yes
Activities Co-ordinator 64 Yes 2 - 3 staff working 7 days a week
Hairdresser 3 days Yes A busy salon
Podiatrist 1 day a month Yes Contracted service. Is available as requested
Dietitian Yes As requested
Accredited Visitors Yes Volunteers assisting in variety of areas
Kaumatua Yes Support role employed by Sisters of Mercy
Chaplain/Spiritual Advisor 40 Yes Pastoral Care team on site 6 days per week
Other Personnel Yes Maintenance officer and a gardener. Volunteers assisting with a wide range of tasks. We also offer the services of a Therapeutic Masseuse and a Manicure technician.
Updated: 13 Jan 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes
End of Life/Palliative Care Yes We have a specialist End of Life/Palliative Care wing within Mercy Parklands
Gastronomy/Nasogastric Management Yes
Oxygen Management Yes
Surgical Followup Yes Provide post operative care for convalescing patients
Wound Care Yes Able to access this service as required
Diabetic Care Yes Able to access this service as required
Continence Advisor Yes Able to access this service as required
Infection Control Yes On site
Stomal Therapist Yes Able to access this service as required
Psychiatric Care Yes Able to access this service as required
Tracheotomy Care Yes
Dialysis Yes Able to access this service as required
Specialised Dementia Care No We are not a closed specialised dementia unit. However we do provide care for dementia patients
Gerontological Care Yes Health Care assistants and Registered Nurses
Clinical Manager Yes On site
Other Nursing Specialities Yes Clinical Coordinator
Other Post Graduate Specialities Yes Registered Nurse
Updated: 13 Jan 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We are able to offer respite if there is a bed available at the time.
Carer Support Yes We are able to offer short stay care if there is a bed available at the time.
Subsidised Yes
Private Paying Yes For short stay care only
Updated: 13 Jan 2017
Under 65 yrs with Disability Yes YPD contract
Palliative Care Contract Yes
Other End of Life/Palliative Care Yes We have a specialist Palliative Care wing at Mercy Parklands
Whanau Room Yes We have a room with a divan bed available for persons wishing to stay over night with an unwell resident
Rooms (Single) Yes
Rooms (Suit Couple) Yes Some larger rooms can accommodate couples.
Ensuite Yes Basins in the rooms; toilet adjacent. Some rooms share a toilet with the adjoining room. 4 Palliative care rooms with full ensuite.
May Bring Own Furniture Yes We supply bed, bedside table, lounge chair and visitor chair. Residents are encouraged to personalise their rooms.
Alcohol Permitted Yes Happy hours are held weekly. Residents may drink in their rooms.
Pets In Residence Yes Aviary, rabbit. We also have a dog who accompanies its owner to work. Dogs are welcome to visit.
Phone Access In Own Room Yes All rooms are wired for phone. Phone lines are owned by Mercy Parklands and charged back to the resident.
Wifi Yes Secure Wifi access is available throughout the facility.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes Mercy Parklands has a Maori advisor.
Residents Committee Yes Held monthly
Newsletter Yes Talking Points published monthly. Activities programme weekly.
Policy for management of challenging behaviour Yes
Confused Residents Yes Our Spark of Life progamme assists with the care of these residents
Lounges/seating areas Yes 4 lounge and 4 dining areas throughout the facility and a libary & reading area. There are couches provided in corridor areas.
Outings Yes Bus trips up to twice a week, weather permitting
Rural Setting Yes Set in parklike grounds adjacent to a reserve and wetlands.
Smoking Permitted No Smoking is not permitted within the grounds or building.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes View this on MOH website.
Updated: 13 Jan 2017
Special Features
Special Features
Mercy Parklands has a beautiful chapel which is used daily by our residents of all denominations. Our pastoral care team facilitates daily services in the chapel.

Our palliative care wing is designed for the comfort of residents requiring end of life care. 4 of the rooms have ensuites and TV's.

It is important that we recognise the lives of our residents. In order to capture and share this information, with the support of the activities team, staff complete individual profiles for residents, which are displayed in their rooms.
Updated: 25 Nov 2014
Interests & Activities
Interests & Activities

Mercy Parklands has an in-house activities coordinator who works with the Occupational therapist to provide a varied programme of activities and entertainment, which meets the needs of all residents.

We have access to transport fitted to take wheel chairs so all residents can take part in outings and attend functions.

We provide a library service supported by the local library. Residents have access to both CD's and videos.

We encourage families to bring family pets to visit the residents and include pet therapy in our programme.

Included in our activity programme is Bingo, Board games, Bowls, Daily Chapel, Weekly Concerts, Cooking demonstrations, Balance & other exercises.

There is a raised garden cared for by the residents.

We hold regular Happy Hours.

Pastoral care is available at all times and we have a dedicated pastoral care team who provide daily services in our beautiful chapel located within the facility.

Sky TV is available in the lounges.
Updated: 11 Apr 2017
Additional Information
Additional Information
Details re Meals Our catering manager is an experienced chef who is responsible for creating three interesting and nourishing meals daily. Special diets are catered for and the services of a dietician are available. Breakfast is served in resident's rooms. Lunch is a light meal and the evening meal is the main meal of the day.
Staffing Details Mercy Parklands has over 100 employees who receive additional support from a team of dedicated and caring volunteers. Our staff are selected for their skill and interest in caring for the health of older adults. Registered nurses supervise care 24 hours a day and are dedicated to maintaining the health and wellbeing of residents. Nursing and care staff work with doctors, physiotherapists and occupational therapists to provide the highest standard of care. Doctors visit regularly and provide 24 hour coverage. We invest heavily in ongoing training and staff development and are committed to the wellbeing of our staff, their health and safety. We also provide a caring and supportive environment for residents, staff and volunteers.
Associated Complexes Some of the partnerships include: Te Waipuna Puawai Mercy Oasis and Te Ara Awhina Sisters of Mercy Elderly Outreach, St Josephs Hospice, Assisi Rest Home Hospital Hamilton
Fees Details/Fees Do Not Include Our residents pay as per the Ministry of Health contract. Exclusive: $50.00 clothing labelling (one-off payment). Service charge $3.70 per day (includes Pastoral Care and Spark of Life)
Updated: 10 Jan 2017
Languages Spoken
Languages Spoken
Afrikaans Yes We have staff conversant in Afrikaans
Cantonese Yes Volunteers and residents
Chinese Yes Volunteers and residents
Chinese dialect Yes Volunteers and residents
Cook Island Yes We employ Cook Island staff
Dalmatian Yes Volunteers and residents
English Yes
Fijian Yes We employ Fijian staff
Fijian Indian Yes We employ Fijian Indian staff
Filipino Yes Staff
Hindi Yes Residents
Interpreter Yes On request
Japanese Yes Staff
Mandarin Yes Staff and volunteers
Maori - Te Reo Yes Staff & residents
Rarotongan Yes Staff
Samoan Yes Staff
Tokelauan Yes Staff
Tongan Yes Staff
Yugoslavian Yes Resident
Updated: 13 Jan 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Pastoral Care on site
Christian Yes Pastoral care available for all persons.
Denominations/Faiths represented Yes We have a pastoral care office including staff & volunteers, & there are regular ecumenical as well as Catholic services in the chapel. All faiths are welcomed. We recognise the spiritual needs of our residents & provide care for the whole person.
Methodist Yes
Presbyterian Yes
Roman Catholic Yes Mercy Parklands is Catholic by inspiration & our core values reflect the healing ministry of Jesus. We provide age care for those in greatest need, based on the vision of the Sisters of Mercy, and spirituality is an integral part of the service we offer.
Updated: 26 Nov 2014
Public Transport 1.00 km Local services include bus, train & taxi services
Shops 1.00 km Ellerslie Town centre. There are a number of cafes, 4 Square & bakery. Meadowbank shopping complex is approximately 2km away and offers a supermarket, banks and many other speciality shops.
Mall 2.00 km Sylvia Park Mt Wellington Shopping Complex, Remuera Shopping experience
Parks 0.10 km Waiatarua Park & wetlands. One Tree Hill 5kms
Library 2.00 km A short distance to Remuera library
Updated: 11 Apr 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Eldernet Subscription Silver Yes
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Silver Rainbow Seal Yes
Spark of Life Yes
Other details Yes DAA Group. WellCare course for Health Care Assistants. Parkinson's Auckland. Dementia Auckland (Alzheimers). The Blind Foundation. CHA - (Catholic Healthcare Australia).
CareerForce New Zealand Aged Care Association (NZACA) Silver Rainbow Seal
Updated: 13 Jan 2017