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Melrose Rest Home and Village - Silkwood

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Melrose Rest Home and Village
Hospital Care
159 Waihi Road
Postal Address
P.O Box 6030, Brookfield,Tauranga 3146
Bay of Plenty
(07) 578 6006
(07) 578 2496
View Email Address
Visit Website
Anna Gildenhuys - (07) 571 5843
Oceania Healthcare - 0800 333 688
Village Manager
Linda Wood - (07) 571 5844
Other services
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Melrose Lifestyle Care & Village offers hospital and rest home care, as well as independent retirement village living, in a facility set amongst generous sized grounds.

At hospital care level Melrose has the capacity to look after 57 people.

The hospital at Melrose offers care in a warm and homely environment.

There is registered nurse cover 24 hours a day.

Melrose is part of the Oceania Group, a member of both the Retirement Villages Association and the New Zealand Aged Care Association.
We are building a brand new 81 bed facility with all rooms as swing beds. Therefore you will never move room again. Follow us for progress.

Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 14 May 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 44
Vacancy Yes
Please contact Anna Gildenhuys on 07 571 5843
Impending vacancy Yes
Additional Room CostsSome Rooms
Updated: 25 May 2018
Residents are very thankful for the standard and care given.

Resident would like to compliment the whole kitchen team for the lovely meas, "Yours are the best meals in the resthomes that I have experienced. I have settled so well here and enjoy calling Melrose home."

Family commented at the front desk that they are absolutely thrilled with the care their father is receiving her, communication and staff are all great.

"We observed at first hand your devotion to the residents and especially those in the hospital wing who required 24/7 personal attention. At all times your concern for his continuing comfort and lessining of the stresses he was under were evident".

Updated: 14 May 2018
TypeHours Per WeekStatusDetails
Nurse Practitioner 2 days Yes
Registered Nurse 314.5 Yes 3 Registered nurses on duty in the morning, 2 in the afternoon and 1 on Night duty
Healthcare Assistants/Caregivers Yes Our Healthcare Assistants attend regular training and development to ensure that optimum services are provided to our residents each and every day.
Physiotherapist 10 Yes Our Physiotherapsit works on a part time basis and is involved with assessment and support of residents and manages componants of our training relationg to moving and handling.
Occupational Therapist No Is available when needed
Own Social Worker No Available from the DHB
Diversional Therapist Yes Based at our Elmswood facility but an availabe resource to us as required.
Activities Co-ordinator 27.5 Yes Running activity programme in hospital 7 days per week.
Hairdresser Yes Available 3 days per week.
Podiatrist Yes Bi-monthly visits as requested.
Dietitian Yes Available on consultation basis assisting our Hospitality Manager with diets and menus.
Kaumatua Yes
Chaplain/Spiritual Advisor Negotiable Resident's own minister can be contacted on request or facility can provide Spiritual advisor when needed. Weekly church services and communion available to all residents.
Other Personnel Yes Our clinical staff are supported by cleaners, hospitality staff, handyman, gardener, laudry staff, and contractors eg. security, electrician, plumbers, painter etc.
Updated: 14 May 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes
End of Life/Palliative Care Yes End of Life care introduced to staff to ensure best end of life care to all residents.
Gastronomy/Nasogastric Management No If needed at Tauranga Public Hospital
Oxygen Management Yes If required in emergency situations or as part of treatment for individual residents.
Surgical Followup Yes If needed at Tauranga Public Hospital.
Wound Care Yes Wound care nurse on site. Affiliation with PHO, nurse specialist on wound management
Diabetic Care Yes Access to diabetis society for advice and training.
Continence Advisor Yes Continence nurse on site and easy access to continence product providers for advice and training. Training by Continence nurse from Taurange Public Hospital.
Infection Control Yes Infection Control nurse on site with monthly meetings.
Psychiatric Care Yes Working closely with Mental Health Services for Older People.
Stroke Rehabilitation Yes Can access stroke foundation for advice and assistance.
Tracheotomy Care No Referal to Tauranga Public Hospital for support and advice as required.
Dialysis No Referal to Tauranga Public Hospital
Spinal Injuries Yes Access to Spinal Unit in Auckland for assistance and advice.
Specialised Dementia Care Yes Secure unit at Elmswood located across the road from Melrose.
Gerontological Care Yes
Urology No Referal to Tauranga Public Hospital
Community Health Yes On referal from Tauranga Public Hospital
Clinical Manager Yes 40 hours per week, available Tuesday to Saturday and also on call after hours for assistance.
Psychologist Yes Working with Mental Health services for Older People.
Psychiatrist Yes Working with Mental Health Services for Older People.
Updated: 14 May 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome enquires for respite care
Carer Support Yes We welcome enquires for Carer Support and Short Stay options
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 14 May 2018
Under 65 yrs with Disability Yes Contract with the Ministry of Health. We have a number of under 65 yrs resident with us currently.
Primary Health Funded Short Term Care Yes
Other End of Life/Palliative Care Yes End of Life care introduced to staff to ensure best end of life care to all residents.
Whanau Room Yes
Rooms (Single) Yes 14 Single rooms available in hospital area. 13 Single rooms available to hospital level care in the rest home area.
Rooms (Shared) Yes 2 Two-bedded rooms and 4 four-bedded rooms in hospital
Rooms (Suit Couple) Yes No vacancy at the moment
Ensuite No Single rooms have a basin basin only, toilet and shower facilities are shared.
May Bring Own Furniture Yes Familiar items are encouraged with safety of residents in mind
Alcohol Permitted Yes Happy hour weekly
Pets In Residence Yes Fish, birds, cats and dog.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes On request and paid by family
Wifi Yes Cost for monthly connection
Resident can adjust heating in own room No Staff control heating in rooms.
Maori Kaupapa Yes Obtained on admission and respected.
Family Committee Yes Annual care review meetings with family, staff and doctor and twice a year we arrange a family meeting where family of all areas can attend, join for snacks and drinks and have opportunity to raise issues.
Newsletter Yes
Policy for management of challenging behaviour Yes Company wide
Confused Residents Yes All staff trained how to deal with confused residents
Lounges/seating areas Yes A number of large sunny seating areas are available to our residents and families.
Outings Yes As arranged by activity staff or family. We have our own mobility vans to transport residents.
Rural Setting No Park like grounds with mature trees
Smokers Room Yes Can smoke outside building under roof.
Smoking Permitted Yes Outside only
Sprinklers Yes
Updated: 14 May 2018
Special Features
Special Features
Many of our rooms have views of the Mount and harbour. Very homely and friendly atmosphere.

Enjoy our buffet breakfast option including cooked breakfast from time to time. Maintain independance with your own capabilities.

Qualified staff to deliver care to residents. Comfort lazy-boy chairs available for all residents with wheels for easy transport from rooms to lounge and back to rooms. All lifting equipment available for safe transfers, commode and shower chairs, shower bed.
Updated: 14 May 2018
Interests & Activities
Interests & Activities
Activity programme:
We have an extensive activity programme from Monday to Sunday. All resident's needs are identified on admission and we ensure that they are slotted into the activities that are most likely to satisfy their cognitive, emotional and physical needs. BBQ are organised regularly.

Advocate, Age Concern, Alzheimer's Society,Arthritis society
Are consulted on a need-to basis.

Art, Bowls, Bingo, Care and Craft,Classical Music, Baking, Craft, Dancing, Entertainers and Entertainment, Exercises, Floor games, Flower arranging, Games, Gardening, Indoor Games, Jigsaw, Newspaper reading, organ and piano music, Outings, Parties, Reading, Sing-a-longs and singing, Videos, are all integrated in our activity programme. RSA, Picnics, Outings,Games at other resthomes, doctors appointments, Concerts, Church are places we visit with our own minibus. Our annual residents ball is a very popular event.

We have lovely views of the harbour and the Mount. Our residents can have breakfast in bed if they wish to do so. Animals reside with us, we arrange visits from local pet shops to visit us with some animals. We arrange visits to the animal farm. Children are encourage to visit, we have an annual childrens christmas party and we also invite them to provide concerts and sing-songs for the residents. We have a digital camera on site to take pictures of residents on admission for safe practise and also special events and functions are captured.
The administration offices have access to e-mail and a fax machine and can use it on behalf of the residents. We have large gardens, and a bible garden that can be accessed and used by residents.
The administration offices have access to the internet. We invite external speakers to address the residents on topics of interest.

Because we have our own kitchen on site, we can cater for all residents needs including vegetarians and special medical dietry requirements.
Updated: 14 May 2018
Additional Information
Additional Information
Details re Meals Access to dietition who prepares menus for facility. Meals prepared on site in own kitchen and delivered to different areas. Optional buffet breakfast, enjoy others company as you start the day, cooked breakfast included some days. Individual food preferences are respected. Cater for different medical requirements. Special functions eg. Christmas, 100th birthdays etc are catered for. Speech Therapist can be accessed for residents with difficult swallowing problems and thickened fluids can be given. Registered nurses also trained in "Peg feeds" and access to TPH dietitian.
Staffing Details Registered Nurse available 24 hour per day. Staffing levels according to legal requirements. Staff members include RN's, Health Care Assistants, Activity team, cleaners, laundry and kitchen staff, maintenance staff, Physiotherapist, Admissions coordinator, Administration Assistant, Receptionist, Clinical Nurse Leader and Site Manager. Also utilising contractors such as security, electrician, plumbing services ect, Contracted Doctors that visit the facility twice a week. Have access to specialists. Over weekends have access to emergency doctors and hospital.
Associated Complexes Resthome with 39 beds. 60 Independent living villas. Elmswood with 38 Memory Loss Support beds.
Fees Details/Fees Do Not Include Information available on request. Fees do not include non-subsidised medications.
Updated: 14 May 2018
Languages Spoken
Languages Spoken
Afrikaans Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Interpreter Yes Services available if needed.
Maori - Te Reo Yes
Other Information Yes Access to multiple Interpreters if need arises
Updated: 14 May 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Hindu Yes
Inter denominational Yes
Jehovah Witness Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
Updated: 14 May 2018
Public Transport 0.30 km Hopper bus, taxi service, mobility taxi are available. Driving Miss Daisy operates from this site.
Shops 1.00 km Brookfield shopping centre - Kiwi Bank, Fruit and Veg,Pharmacy,Bakery, New World supermarket, florest etc
Parks   Facility is situated on a large section with beautiful views and trees and big gardens providing the feeling of a Park.
Library 3.00 km Mobile Library visit the site every second Saturday.
Updated: 14 May 2018
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Give students opportunity to do practicals on site.
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) No Receives news letter.
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes On the Ministry of Health web site
Retirement Village Accreditation (Expiry date) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 14 May 2018