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Highview Home & Hospital - Hospital

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Highview Home & Hospital
Hospital Care
384 High St
Dunedin 9016
Postal Address
384 High Street
Dunedin Central
Dunedin 9016
Southern (Otago)
(03) 477 0488
(03) 477 5491
View Email Address
Michelle Donaldson - 034770488
Elsdon Enterprises Ltd - 03 310 3163
Michelle Donaldson - 034770488
Lynda Boulton - 03 310 3163
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Highview is an elegant older house beautifully maintained with lots of character and charm. Our location offers convenience, privacy and stunning views of the Otago Harbour and Peninsula from some of the upstairs rooms. Highview is committed to providing friendly, individual care at all times.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 6 Sep 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 19
Vacancy Yes
Impending vacancy No
Additional Room CostsNo
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 26 Mar 2019
TypeHours Per WeekStatusDetails
Registered Nurse 210 Yes There is a Registered Nurse employed 24/7 We have 2 Registered Nurses' working from 7.00am-3.00pm each day.
Enrolled Nurse 40 Yes
Healthcare Assistants/Caregivers 717 Yes We have lovely caring trained staff.
Physiotherapist Yes Hours variable and as needed.
Occupational Therapist Yes Accessed when required.
Social Worker (on site) Negotiable
Diversional Therapist 32 Yes We plan for group & individual activities. We go for a holiday to Central Otago annually.
Activities Co-ordinator Yes Highview own a 21 seater bus which goes out each week. We often take a cuppa & sandwiches, sit somewhere peaceful and enjoy a cuppa together. I'm sure you've seen us around
Hairdresser 8 Yes Kaye's Hairdressing Salon is on site. All services are catered for. This is a very popular, personal service. Kaye does all the little extra things that people appreciate. You may ask your own hairdresser to continue to do your hair and use our salon.
Podiatrist Yes We use Dunedin Podiatry every 6-8 weeks.
Dietitian Yes The dietitian oversees all the menus.
Accredited Visitors Yes This may be arranged as required.
Kaumatua Yes We are able to access the services of local Kaumatua.
Chaplain/Spiritual Advisor Yes Roman Catholic and Anglican Ministers visit.
Other Personnel Yes Massage Therapist. On call.
Updated: 6 Sep 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes
Wound Care Yes This is accessed as required.
Diabetic Care Yes The RN's and Caregivers are all trained. Specialist staff are accessed from SDHB if required.
Continence Advice Yes This is accessed as required
Stomal Therapy Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes Stephanie Breen is the Clinical Nurse Manager at Highview
Updated: 2 Jan 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes When we have a room available we can offer Respite Care & Carer Support
Carer Support Yes We have several people that come for regular Carer Support.
Other Short Stay Programme Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes To ensure availability of a room.
Updated: 6 Sep 2018
May Bring Own Furniture Yes You may bring any personal effects/furniture as long as it is tidy and will fit in the room. We encourage photos and pictures on the walls to personalise the room. One of our residents even had furniture made to fit.
Single Rooms Yes All rooms have a handbasin, phone connection and TV.
Shared Rooms No Some rooms, whilst double size, are used as single rooms or for couples. We have two single rooms that have a door opening between them, suitable for a couple.
Rooms suitable for a couple Yes We have several rooms suitably sized for couples.
Connecting Rooms Yes
Ensuite Yes All bedrooms have a hand basin, a toilet near by or if you prefer you can have a commode in your room at night.
Alcohol Permitted Yes Resident choice.
Pets In Residence Yes A lovely smoochy cat named Poppy lives downstairs. We have an aviary for the birds, residents are able to sit and enjoy them.
Negotiate To Bring Own Pet Yes This could be negotiated.
Phone Access In Own Room Yes Portable phones are available. We have a number of lines into the home. Toll calls are only available through the office. Residents may have their own private telephone at their own cost.
Wifi Yes
Resident can adjust heating in own room Yes Rooms are individually heated and thermostatically controlled. Electric blankets are permitted but must be tested and tagged prior to admission and annually.
Cater for under 65 yrs with Disability Yes We have a committment to meeting the special needs of these younger people and to foster their independence. They enjoy helping out around the rest home and keeping busy.
Lounges/seating areas Yes There are several different lounges and seating areas and separate dining rooms. This allows for more intimate groupings of people.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes We offer end of life care with love, support, respect, dignity and free from pain. We appreciate and embrace support from the hospice.
Palliative Care Contract Yes We do have expertise in palliative care and a good working relationship with the Otago Hospice.
Day Programme for day stay clients Yes Highview is available for day care. We encourage you to perhaps come for a meal, a shower or join us in our activities programme.
Outings Yes Highview has its own bus and this goes out once a week for outings, holidays, special functions eg. the theatre, movies, shopping and dining out.
Whanau Room Yes Depends upon availability of rooms. We can arrange accomodation just off site as required.
Maori Kaupapa Yes We do aim to provide a culturally appropriate service to Maori Residents, their whanau, and people from other cultures who wish to stay here.
Residents Committee Yes The residents' have decided they would like to meet monthly. This committe gives people a 'voice' and a transparent process that allows them to have a say in the running of the home. We have an active group on the committee.
Family Committee Yes We encourage family/whanau to join the residents' family meeting any time. The meeting times are on the monthly calendar. The calendar is emailed to all families and they are also available in the foyer to pick up.
Newsletter Yes This contains the programme for daily activities and special events.
Policy for management of challenging behaviour Yes You may ask to view this.
Confused Residents Yes If people become confused this needs to be assessed. There can be many reasons for an elderly person becoming confused-we are well aware of these possibilities. Our staff are trained and committed to giving care and kindness.
Rural Setting No We have a view down High Street and the Dunedin Harbour.
Smokers Room Yes We have a weather proof area for people to smoke.
Smoking Permitted Yes In designated area.
Updated: 6 Sep 2018
Special Features
Special Features

Highview Home and Hospital is owned by Andra Healthcare Ltd and operated by Christine and John Carter. Highview Home and Hospital is Certified to care for older people in a residential setting.

We are happy to admit any older person (subsidized or not subsidized) into our home if he or she will gain something from the care we offer.

It is our homes policy that any new resident is assessed by a ‘Needs Assessor” prior to coming into the home. This is essential if you need financial assistance now or may need help in the future.

Many people move into a rest home when they are having trouble caring for themselves. At Highview, all your personal needs can be taken care of but we encourage people to be as independent as possible. If needed, we can provide assistance with:

* Bathing or showering

* Caring for your toenails

* Washing your hair or brushing your teeth

* Shaving or putting on makeup

Many people who move into rest home do so because of health problems. We can provide assistance with any of the following issues:

* taking medication

* remaining continent

* wound care

* pain management

* referral to other health providers


All information related to your care or your personal circumstances is only available to selected staff and health professionals who are part of providing your care.


Highview Home and Hospital cannot accept responsibility for the loss or damage of personal effects. Insurance of this is to be undertaken by you or your agent. Any items of value can be placed in our safe.


The home, as part of its service requirements, uses infection control practices to prevent the spread of infection.


We always want to hear if there are any problems. Highview has a process in place to ensure quality improvement and comments you make form part of how we improve our service. Please raise any issues with Christine Carter as soon as they arise – don’t bottle them up.

We encourage the involvement of families in all aspects of your care.


While you are living at Highview you have the following rights:

* Respect at all times

* Acknowledgement of you need for privacy

* Acceptance of your practices and beliefs

* Dignity and independence

* Safe care of an acceptable quality

* Sufficient information to make choices about the treatment and care you receive

* Have your questions answered

* Have an interpreter if required

* Know the names and positions of the people looking after you

* Decline treatment, request a second opinion and/or request care form a different health professional

* Have another person with you for support

* Decline to participate in teaching or learning experiences

* Comment on or make a complaint about any aspect of the care you receive

* To have your personal information held in confidence and kept secure

* Read your notes and correct any health information


Along with rights always come responsibilities:

* To take an active role in your care and treatment

* Respect the rights of other residents and staff

* To treat Highview property with care

* To make suggestions on how to improve the service

* Comply with any reasonable request from a staff member

* Use the designated smoking area
Updated: 6 Sep 2018
Interests & Activities
Interests & Activities
We recognise the need for you to remain as independent and busy as possible in your daily life. If appropriate, we will develop an individualised mobility and activity programme for you. The home has an activity co-ordinator who will also work with you individually.

The home owns a bus and is happy within reason to transport residents to activities in the community and arrange appointments.

Annually we take as many people who would wish on a holiday for a week after Christmas.

All birthdays and special occasions are celebrated and acknowledged.

The following are examples of some of the interests and activities of residents at Highview.

Activities for children( toy box), members of; Age Concern, Alzheimer's Society and Blind Foundation, RSA members visit, service men and women, activity programme (includes; art, craft, dancing, entertainment, exercies, indoor games), cards, casino is 1 km away, monthly church services, cooking, garden, happy hour, library on site, massage if required, meal options, movies, videos, music, newpaper reading, quizzes, shopping, Sky TV, outings., Big print books, BBQ, Art, Age Concern, Advocate, Board games, Breakfast in bed, Cards, Care and Craft, Email, Flower arranging, Games, Housie, Library, Parties
Updated: 6 Sep 2018
Additional Information
Additional Information
Details about Meals All meals are provided by Cibus Catering. If you have individual needs a special diet can be discussed and provided.
Staffing Qualifications and Details We have a Registered Nurse available during the day , who oversees all care provided, and Registered Nurse cover 24 hours. Your care will be developed in partnership with you and your family and is recorded on a nursing care plan. This will be updated if there is any change in your health status. The home has two house doctors who visits weekly or more often if required. They will visit you depending on your health requirements. There is no charge for this service. You may wish to continue with your own GP. You are welcome to do this but, if you are subsidised, you may be asked to pay the difference in fees between your own doctor and the house doctor. Private residents meet costs of their own GP. If the doctor prescribes additional services e.g. physiotherapy, occupational therapy, this will be provided by the home, for subsidised residents. If you require a referral and transport to outside medical and assessment & rehabilitation services the home will provide this. If possible, you should arrange a friend or relative to accompany you. Where this is not possible, the home will supply a staff member. If you require an ambulance in an emergency the home will provide this for subsidised residents.
What's included in your fees and what's not WHAT CAN HIGHVIEW OFFER YOU When you come to Highview you can expect full board and lodging. This will include the following: * full personal laundry services, general laundry services * toothpaste, shampoo, and soap * cleaning services * all furniture, furnishings and bedding * equipment for your general use if required includes: wheelchairs, commodes, toilet chairs, urine bottles, bathing and showering aids and many other items. If you need other special equipment please discuss it with us. PAYMENT FOR LIVING AT HIGHVIEW Payment will depend on whether or not you are a subsidised resident. In addition to living at Highview, non-subsidised residents may be required to pay for specialised equipment, continence and wound care supplies, medications, emergency transport and doctors visits, it not using the home’s doctor. Residents who are not subsidised may arrange payment for fees, by monthly direct credit into the Highview Rest Home Limited bank account. SERVICES HIGHVIEW DOESN’T FUND While the Home will take care of your day-to-day needs there are some costs that the home doesn’t cover. These include: * Dry cleaning * Personal telephone and toll calls * Personal newspaper * Hairdressing appointments * Preferred toothpaste, shampoo and soap * Entertainment fees * Optical, Audiology or Dental services; * Customised equipment; * Chaplains and Solicitors
Updated: 6 Sep 2018
Languages Spoken
Languages Spoken
Afrikaans Yes An interpreted can be provided
Chinese Yes An interpreter can be provided
English Yes
Filipino Yes An interpreter can be provided
German Yes An in interpreter can be provided
Japanese Yes
Korean Yes An interpreter can be provided
Russian Yes An interpreter can be provided
Updated: 6 Sep 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Denominations/Faiths represented No We are happy to help residents attend their own place of worship.
Inter denominational Yes The minister from the local Anglican Church conducts a service for anyone wishing to attend on a Wednesday morning at 10.30 am.
Roman Catholic Yes The Priest takes communion weekly at 10.30 am on a Friday.
Updated: 6 Sep 2018
Public Transport 0.01 km Bus stop at the gate
Shops 0.50 km Mornington Shopping Centre
Mall 2.00 km Dunedin City Centre
Parks 0.50 km There are several parks in the vacinity, some have a childrens play area, there are walking tracks and a skate ramp. We are part of the Fernhill Group who are beautifying the area and providing better ammenities.
Library 2.00 km We get books form the Dunedin Public Library on a monthly basis. Residents are able to have an individual selection or choose from the current order.
Updated: 6 Sep 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes We offer in house training for the staff.
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes The majority of our Caregivers have gained this qualification.
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
Other details Yes Ongoing monthly staff training conducted by professional and inhouse staff.
CareerForce New Zealand Aged Care Association (NZACA)