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HBH Senior Living

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HBH Senior Living
Hospital Care
139 Union Rd
Auckland 2014
Postal Address
P.O. Box 38093 Howick Auckland 2145
Counties Manukau
(09) 538 0800
(09) 5341119
View Email Address
Visit Website
Bonnie Robinson - (09) 538 0804
HBH Senior Living
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HBH Senior Living’s fully licensed, 97-bed hospital is designed for those who require a high level of medical care and support, including respite care. We also cater for people with dementia or cognitive decline.

Our qualified and dedicated staff combines Christian compassion with the highest standards of nursing care and we’re proud to have earned the highest level of certification from the Ministry of Health.

For older people or those with disabilities who have significant medical issues and require assistance with most or all personal care and activities of daily living. This includes people with mild to significant dementia or cognitive issues.

Rooms are larger than most (average 17 metres square and most include a full ensuite), and residents are encouraged to bring as much of their own furniture and belongings as possible. Most rooms open onto a deck or patio and all rooms have a built-in wardrobe, vanity and storage and are pre-wired for Sky, phone and Internet. Each of the four units has its own dining room, lounges/activity rooms and sitting areas.

> Managed by the Director of Nursing, with each unit managed by a Registered Nurse.
> Support with personal care and supervision and management of medical conditions.
> Three GPs – routine check-ups every month or as medically required.
> Regular family meetings with senior staff to review care.
> Occupational therapist, physiotherapists, podiatrist and social worker available.
> DHB Specialists and senior staff review medication regularly.
> Menus are supervised by a dietician.

Our hospital has been awarded four years certification (the highest level of certification available) from the Ministry of Health. HBH Senior Living is also in the process of becoming an Eden Alternative facility (having achieved eight of the ten Eden Principles).

We offer chaplaincy and weekly church services, weekly Happy Hour, library trolley and hairdresser, as well as a range of daily activities, regular social functions and celebrations. For those with green fingers, gardening opportunities are available and animal lovers can enjoy our resident pets. Residents may also be able to bring their own pet.

A mini bus is available to take residents on weekly bus trips. Volunteers help with a range of activities as well as friendship and companionship, and HBH Senior Living is a member of the Eden Alternative, a philosophy of care based on helping older people to have a life of purpose, meaning and variety.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 10 Feb 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 97
Vacancy No
Please call Jenny Moore re waiting list. We have a dedicated respite room in our hospital and bookings can be made for short stays.
Impending vacancy No
Additional Room CostsSome Rooms
Updated: 22 Jun 2018
"I have been in a few places and HBH is my favourite. I would definitely recommend it. I like the staff and the other residents."

"Dad has 24 hour attention in beautiful, clean, sunny surroundings. The qualified friendly staff are to be commended."

"I feel very well looked after. I don't feel like I live in a hospital - it feels like a home most of the time."

"Being able to walk in at any time and then leave again knowing Dad is well cared for makes the world of difference."

"Just a note to say 'thank you' for the card and good wishes extended to me while in hospital. I was made to feel very much at home and the care and physic were wonderful. Everything was great."
Updated: 8 Dec 2015
TypeHours Per WeekStatusDetails
Registered Nurse 400+ Yes Registered Nurses work on every shift and are responsibile for supervising the caregivers. Registered Nurses work closely with the three Doctors contracted to provide 24 hour, 7 days a week medical cover for the facility.
Enrolled Nurse Yes An Enrolled Nurse who is a well trained Continence Nurse is responsible for assessing continence in the Hospital and Rest Home.
Healthcare Assistants/Caregivers Yes Caregivers work under the supervision of Registered Nurses.
Physiotherapist 24 Yes Physiotherapy services are available in the modern, well equipped department.
Occupational Therapist 30 Yes The Occupational Therapist assesses all patients on admission and is part of the care planning process. Responsible for the activities programme which is carried out by Activities assistants.
Own Social Worker 35 Yes The Social Worker (Jenny Moore)is available Monday to Friday She is responsible for maintaining the waiting lists and arranging admissions. She will show people around the facility by appointment.
Activities Co-ordinator Yes There is a team of activities assistants who work under the guidance of the Occupational Therapist. The Activities Team Leader is responsible for the day to day running of the Day Care Department.
Hairdresser 30 Yes A modern contempory salon openTuesday to Friday
Podiatrist Yes Visits 6 weekly or as required.
Dietitian Yes The kitchen is managed by Medi-rest. Their Dietitian assesses all patients on special diets and provides ongoing advice. All menus are submitted to her for comment.
Accredited Visitors Yes Volunteers work under the supervision of a Volunteer Co ordinator. They take bus trips, arrange flowers and help with Bingo, morning teas, games and Church Services etc.
Kaumatua Yes We liaise closely with the Umupuia Marae.
Chaplain/Spiritual Advisor 15 Yes We have a Chaplain on staff for 15 hours a week. She is available on call outside those times. Church Services are held every two weeks with visiting Clergy. .
Other Personnel Yes The Property Services Manager and his team, as well as the clerical staff are well known by residents.
Updated: 4 Mar 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Wound Care Yes
Diabetic Care Yes
Continence Advisor Yes
Infection Control Yes
Clinical Manager Yes
Updated: Unknown
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes There is a dedicated respite room in the hospital which can be booked for short stays.
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 10 Feb 2015
Under 65 yrs with Disability Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes All our hospital rooms are spacious single rooms.
Ensuite Yes Most of our hospital rooms have their own ensuite bathroom. There is a toilet and hand basin in all rooms.
May Bring Own Furniture Yes Subject to inspection
Alcohol Permitted Yes Under Supervision
Pets In Residence Yes There is a resident cat in the hospital and budgies in each area.
Phone Access In Own Room Yes
Wifi Yes
Residents Committee No Bi monthly meetings are held with both resthome and hospital residents.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes There are several lounges/seating areas.
Outings Yes Weekly outing on the mini-bus
Smokers Room No Smoking outside.
Smoking Permitted No Smoke free facility
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 8 Dec 2015
Special Features
Special Features

97 Hospital rooms, QHNZ Accredited. Skilled qualified Registered Nursing Staff, Physiotherapist and Occupational Therapist. Experienced Medical Practitioners visit daily. Specialised care of the older/disabled resident.
Updated: 10 Feb 2015
Interests & Activities
Interests & Activities
Activity programme, Advocate, BBQ, Big print books, Billiards, Bingo, Board games, Bowls,Blind Foundation, Breakfast in bed, Cards, Church, Communicare, Concerts, Cooking, Craft, Digital Camera, Entertainers, Entertainment, Exercises, Fax, Games, Garden, Happy Hour, Holistic, Housie, Indoor games, Interdenominational, Jigsaws, Library, Meal choices, Men, Minibus, Movies, Music, Newspaper reading, Organ, Outings, Parkinson's Society, Pastoral care, Picnic facilities, Pool table, Quizzes, Reading, Recreation, Religious services, Roses, Shopping, Sing-a-longs, Stroke Group, Video, Visitors
Updated: 15 Dec 2005
Additional Information
Additional Information
Details re Meals Provided by Medirest. Special Dietary requirements available Main meal in the evening.
Staffing Details 24 hour Registered Nurses and Trained Caregivers
Fees Details/Fees Do Not Include Medical Specialists
Updated: 4 Jun 2014
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
English Yes
Fijian Indian Yes
Hindi Yes
Interpreter Yes
Korean Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Tagalog Yes
Tokelauan Yes
Tongan Yes
Updated: 13 Dec 2005
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Updated: Unknown
Public Transport 0.01 km Bus stop at gate
Shops 0.03 km We are about 2 kms from the Howick Village and a short distance to the Highland Park Shopping Centre and Botany Downs.
Mall 3.50 km The Botany Downs Shopping Centre, Pakuranga Mall and Highland Park are a short drive from the facility.
Parks 1.50 km We are very close to parks and at least four lovely beaches.
Library 0.50 km There is a very well stocked library at Highland Park as well as the Howick Village and Botany Downs.
Updated: 8 Dec 2015
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes CEO is on the NZCCSS Services for Older People policy sub committee
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Village Registration not Required Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 4 Jun 2014