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Everil Orr Rest Home and Hospital

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Information Pack
At a glance
Vacancy
Yes
Name
Everil Orr Rest Home and Hospital
Category
Hospital Care
Address
63 Allendale Rd
Mt Albert
central Owairaka.
Auckland
Postal Address
As above
DHB
Auckland
Phone
(09) 815 2740
Fax
(09) 8152741
Email
View Email Address
Web
Visit Website
Personnel
Manager
Sue Billington - (09) 815 2740
Owner
Oceania Healthcare
Other services
Photos
Tap to view all photos 1/3
Description
Everil Orr has 52 hospital swing beds, this enables you to age in place should your level of care change.

Located in mature and leafy Mount Albert we also offer rest home care, and have two newly redecorated double rooms.

At least one Registered Nurse is on duty every shift with back up support from the Clinical Manager and Business Manager both experinced Rns.
Our Chaplain Jaanine visits weekly.

We have our own chapel on site with fortnightly church services.

Everil Orr is part of the Oceania Healthcare group, specialising in quality aged care.
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 19 May 2017
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care52
Long term vacancyYes
Short term vacancyYes
We have a vacancy for both long and short term care . We are able to provide loving end of life care.
Impending vacancyYes
Updated: 26 May 2017
Testimonials
Thank you for all your kindness and care for Dad during his stay at Everil Orr Village , he enjoyed his time with you and loved the company of the Nurses, carers and residents .A@H B.
Thank you for looking after Dorne it helped us heaps you have done a good job.
From Japanese Gerontolgy specialists we liked the gardens, how the lounge looked and your Rn Vivienne.

Words cannot express the loving care and kindness you all gave to my Mum. You are all angels - L.L.

You gave my Mother such wonderful care and I loved the nice way staff spoke not only to the residents and families but to each other. My Mother enjoyed being here at Everil Orr- B.H.

The staff cared for my Mother so kindly and they gave her love, laughed with her, talked to her, shared their lives with her and made her lastmonths, weeks, days very secure and happy - B.A.D.B



I would just like to say I have had nothing but positive experiences with your facility. Your staff are both polite and helpful and reassuring. They take the time to talk to me, provide me with helpful information so that I can feel reassured that my Mother is getting only the best of care. I know she is being treated with respect and dignity and for that I am truly grateful - C.

Just wanted to pass on how much we enjoyed the Christmas party and to congratulate all the staff on such an enormous effort. You are a special group of people at Everil Orr -G.N.

I am always amazed by your kindness, patience and friendliness while you looked after my Father. He was not an easy resident at times but your faithful care ensured that he was comfortable. He had many visits to the hospital but he always looked forward to coming home to Everil Orr again - T.B.
Updated: 19 May 2017
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have Registered nurses on duty 24 hours a day in both the hospital and rest home. This is complimented with our very experienced Clinical Leader who leads our clinical care team.Out of hours support is also provided for our nurses.
Healthcare Assistants/Caregivers Yes Health care assistants make up the largest number of our care staff. Training is provided and encouraged for all of our staff so they provide skilled, competent care with confidence and compassion. We have a multi cultural group of workers.
Physiotherapist Yes A contracted physiotherapist works on site each week. This is complimented by the physiotherapt assisatnt who works 4 days a week under the supervision of the physiotherapist.
Occupational Therapist Negotiable We are able to access OT services for individuals as required.This service is provided at the individual resident's own expense.
Own Social Worker No We are able to access social work services for individuals as required.
Diversional Therapist No We seek expert advice from the Oceania Healthcares pool of Qualified Diversional therapists.
Activities Co-ordinator Yes Our activites team work flexible hours across the entire week to provide events during the day, in an evening or at the weekend as required. One on one/modified activities to suit are provided in our hospital area plus facility wide events and outings
Hairdresser Yes We have a hair salon, and shop on site. These are managed by our qualified hairdresser.Services are at your expense but we do make every effort to keep our charges to you as low as possible for your convenience.
Podiatrist Yes We have a contracted podiatrist who vists as required. Charges for this service depend on individual circumstances. Podiatrist services can be arranged privately.
Dietitian Yes Our Oceania Healthcare dietitian provides assistance for individual residents as required in conjunction with our Kitchen Manager/CHEF. Our menu is planned by our dietician and audited to ensure it provides well balanced nutricious meals.
Accredited Visitors No We are happy for Age Concern accredited visitors to visit; there is now a new service provider available to add to this service.
Kaumatua Negotiable We do however have an established relationship with the Manurewa Marae and consult with cultural advisors particularly in regard to the Maori and Pacific Island cultures.
Chaplain/Spiritual Advisor Yes Our chaplain visits our residents regularly and welcomes interaction with residents of all religious backgrounds. She is particularly skilled in providing guidance relating to end of life care. She leads services/funerals in the chapel.
Other Personnel Yes We have a number of volunteers who are involved in a range of activities in the facility. We warmly welcome anyone interested in volunteering to contact us.
Updated: 19 May 2017
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract No Whilst we do not hold a contract to porvide palliative care we are experienced in the indivudal and special needs of those folk who are nearing the end of their physical life on earth.
End of Life/Palliative Care Yes Our registered nurses are trained and experienced to met the special needs of the dying person and their whanau /family and friends.Our focus is loving caring and holistic. Spiritual needs are supported by our chaplain.
Gastronomy/Nasogastric Management Yes Specialists are available on a consultancy basis as needed. Our staff are trained and experienced in providing gastronomy and nasogastric care. Our dietician works closley with us to ensure the best outcome for the person.
IV Antibiotic Capability Yes We work closely with our local rapid response team of expert district Nurses who will provide intra venous antibiotic therapy as prescirbed by the Dr to our residents on site.
Oxygen Management Yes Our staff are trained and experienced in managing oxygen therapy.
Surgical Followup Yes Contract with the District Health Board to provide servic
Wound Care Yes Staff are experienced and competent to provide both simple and complex wound care. We seek the advice of expert Nurses should we have a challenging resident wound.
Diabetic Care Yes Available on a consultancy basis as needed.Staff are experienced and skilled in this area.
Continence Advisor Yes Staff are experienced and skilled in this area; our continence product supplier has a continence expert who assists us to make sure the residents continence needs are met.
Infection Control Yes We have a well developed infection control system based on best practice and approved by our company clincila and quality team.. Our clincial Manager is the Infection Control coordinator.
Stomal Therapist No Specialist is available on a consultancy basis as needed. Our Registered Nurses are trained and experienced to provide stoma care.
Psychiatric Care Yes We work in conjunction with the different community mental health teams or Older Peoples Health Services. We are able to provide respite services for clients who do not requiry acute services.
Stroke Rehabilitation No Available on a consultancy basis as needed.
Tracheotomy Care No Available on a consultancy basis as needed. Soime of our Rns are very experienced with the care of people with tracheostomies.
Dialysis Yes We have trained staff who are familiar and confident with peritoneal dialysis. We work in close relationship with the dialysis unit in the hospital during the periods that we have residents who require peritoneal dialysis.
Spinal Injuries Yes Ou experienced team of Rns are abale to provide safe an dcompetent care for people who have suffered a spinal injury.
Gerontological Care Yes
Urology No Available on a consultancy basis as needed.
Clinical Manager Yes Full time clinical manager, who is an experienced registered nurse. She oversees all the clinical aspects in the facility and works closely with the facility manager.
Other Nursing Specialities Yes Our Business and Care Manager has many Years Nursing experience and has also worked in Nursing education.
Psychiatrist Yes Referral to local community mental health team and/or Mental Health Services for older people
Updated: 19 May 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We are happy to offer respite care. This service is dependent on bed availability at the time.
Carer Support Yes We are happy to offer carer support and other short term stays. This service is dependent on bed availability at the time.
Subsidised Yes Some care programs enable us to offer subsidised care.
Private Paying Yes We welcome private payers in our services.
Booking can be made in advance Yes We are happy to take advance booking and to plan ahead with you where we are confident we can provide the service required at that time. If there is a room available we can take folk at short notice and for emergency situations.
Updated: 19 May 2017
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We have a contract to provide services for younger persons and currently have a number of residents living with us whpo are under 65 years.
Day Care Yes We do offer day care services for individuals who are funded by ACC.
Primary Health Funded Short Term Care Yes We are happy to provide transition care for PHC patients. This service is dependent on bed availability at the time.
Palliative Care Contract Yes We are able to provide for residents funded under palliative care funding contracts.
Other End of Life/Palliative Care Yes Our staff are experienced and competent to deliver palliative care. We also work closely with hospice and other palliative care services. Our chaplain is also experienced in offering palliative care support to residents and their families.
Whanau Room Yes The Whanua room is available with comfortable chairs, microwave, tea and coffee. This room is available 24/7.
Rooms (Single) Yes Most of our rooms are single, we do have two double rooms for couples only.
Rooms (Shared) No We do not usually place people in a shared room. The exception is married couples if this is approriate.
Rooms (Suit Couple) Yes We have 2 rooms that are able to accomodate a couple if this is in the best interest of both parties.
Ensuite Yes Some rooms have en-suites.
May Bring Own Furniture Yes Residents are welcome to bring in any pieces of furniture that will make their room feel like home.The exception in the hospital is their own bed as the staff must be able to safely assist them so a hospital bed is more suitable.
Alcohol Permitted Yes Alcohol is permitted and we have happy hours on a weekly basis.
Pets In Residence Yes We have several pets in residence including bird, cat fish and small dog. Native pigeons live in the nearby trees.
Negotiate To Bring Own Pet Yes We will consider all requests on an individual basis, but unfortunately cannot accomodate all pets here with us.
Phone Access In Own Room Yes This service is able to be provided but is at the persons own expense. Connections need to be arranged by the person or their family. We are happy to help steer you through the process.
Wifi Yes Newly installed for your convenience and at no cost.
Resident can adjust heating in own room Yes Heating is provided in all rooms and can be individually adjusted. Personal heaters are not permitted.
Maori Kaupapa Yes Everil Orr has an established relationship with the Manurewa marae and also has several Maori staff members.
Residents Committee Yes Two monthly resident's and family meetings are held, facilitated by our chaplain.
Family Committee No Families are welcome at our residents meetings.
Newsletter Yes A three monthly newsletter is provided to keep everyone up to date with changes, events and happenings. Oceania health care produce "community snapshots" this is available at reception for your perusal.
Policy for management of challenging behaviour Yes Oceania has a robust policy for managing challenging behaviour. Training is provided for all staff so they have the necessary skills to act in the residents best interests safely.
Confused Residents Yes Our staff are trained and competent to look after confused residents. However we are not a secure facility and does not cater for those requiring confinement for their ongoing safety.
Lounges/seating areas Yes There are several lounge and outdoor seating area that residents and their families can enjoy. We have a newly created kiddies corner and soon to be developed cozy cafe for family and friends to sample our on site food.
Outings Yes We offer a regular weekly trip to the mall which is well attended. We also offer other trips out that are arranged around wether and events.
Smokers Room Yes We offer smokers a safe designated outdoor area in which to smoke.
Smoking Permitted Yes Smoking is permitted in the safe designated outdoor areas.
Semi-Secure No Everil Orr is not a secure Facility , however our staff do keep close track of our residents and their whereabouts to ensure their safety.
Sprinklers Yes We have a robust fire protection service. The sensitive fire alarm system ensures the safety of all our residents. The sprinkler system isinstalled and is regularly monitored.All staff are trained in fire evacuation and management.
Audit report available Yes Available on the MOH website or able to access report at the facility on request.
Updated: 19 May 2017
Special Features
We enjoy beautiful views of the upper Waitemata harbour. The park like gardens are well maintained and spending time in the grounds on a fine day is peaceful and relaxing.

We have a large multi cultural staff who bring many qualities to our Village life.It provides us with contrast and diversity as well as an ability to accomodate many different languages. Our staff are not only well trained and competent but bright, cheerful, happy and caring.

Our on site kitchen provide lovely tasty meals and snacks. We cater for individual preferences and needs.
Updated: 19 May 2017
Interests & Activities
We encourage our residents to continue with activities already of interest to them as well as to discover new pastimes. We organise a varied programme and offer the opportunity for specifically requested events and outings as well. Residents have the opportunity of joining in with a group, getting together with a friend or visitor or spending some quiet time alone. There are many spaces available to accomodate all of these needs.
Books, games and movies etc. are left out for you to choose to enjoy and share anytime.
And if you can't find what you are looking for amongst our planned activities or resources then let us know. You may be surprised at what we can come up with.
Kiddies corner is our new space for grand children and great grand children to play in. This will soon be complimented with our cafe .
Updated: 19 May 2017
Additional Information
TopicDetails
Details re Meals We have a Summer Menu and a Winter Menu which change with the season. Menus are planned for a month at a time, with no repetition during the month period. These rotate through the season. We provide a vegetarian option at each meal. Individual preferences, choices, cultural considerations and needs are all catered for.
Staffing Details Our kitchen is well staffed with trained and competent cooks and chefs. Our menu is audited and planned by our dietician to ensure you recieve a well balanced and nutritious diet. Our dietician is available to consut on specific needs as required.
Associated Complexes The Everil Orr facilities include a rest home, hospital and alimited number of boarding rooms. 25 villas are situated on site and run by Airedale trust (Methodist Mission). These are available for rental through the trust for independent living.
Fees Details/Fees Do Not Include Please refer to management for full details.
Updated: 19 May 2017
Languages Spoken
LanguageStatusDetails
Afrikaans Yes Some of the staff are able to communicate in Afrikaans.
Arabic Yes
Cantonese Yes Some of the staff are able to communicate in Cantonese.
Chinese Yes Some staff are Chinese.
Chinese dialect Yes
English Yes This is the most commonly spoken language.
Ethiopian Yes Some staff are Ethiopian.
Fijian Yes
Fijian Indian Yes Some staff are Fijian Indian
Filipino Yes
Hindi Yes Some staff are able to communicate in Hindi
Interpreter No We are able to access an interpreter if the need arises.
Japanese Yes
Korean Yes
Maori - Te Reo Yes Some of the staff are Maori and Maori - Te Reo is their first language.
Rarotongan Yes Some of the staff come from Rarotonga.
Samoan Yes
Sri Lankan Yes
Tongan Yes Some staff areTongan
Updated: 19 May 2017
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Christian Yes
Methodist Yes Chapel on site where chaplain conducts services on Sundays for those residents who choose to attend.
(Other comments) No This is an interdomination facility. People with all religions and/or no religion are welcome. We have a site chaplain who facilitates Sunday services and provides pastoral care to any who need it.
Updated: 19 May 2017
Distances
LocationDistanceDetails
Public Transport 0.30 km We are conveniently located 1 street away from the bus route.
Shops 0.00 km The Mt. Albert shops are approximately 500m away. We operate a shop in the facility 5 days a week and there ia a vending machine located in reception.
Mall 2.50 km St. Lukes is the closest Mall. New Lynn Mall is approximately 6.5km away and is visited by our residents on a weekly basis.
Parks 0.30 km Mt Albert park is within walking distance.
Library 6.50 km The mobile library service visits once a fortnight. We are also able to arrange for talking books for those needing these. New Lynn War memorial library is our closest library we visit New lynn weekly on Tuesdays
Updated: 19 May 2017
Credentials & Membership
Credentials & MembershipStatusDetails
Approved provider of Professional Development and Recognition Programme Yes
ISO (International Organization for Standardization) Yes The Oceania Group and therefore Everil Orr Village is ISO accredited. An ISO audit was conducted at the same time as the last surveillance audit in September 2011, Everil Orr Village, and Oceana received the accreditation with ease.
National Certificate in Community Support Services (Core Competencies) Yes
New Zealand Aged Care Association (NZACA) Yes Everil Orr is a member of th New Zealand Aged Care Association and was a NZACA Excellence Awards finalist in 2011 and 2012.
Rest Home MOH Audit Report Available. Yes This is avaialable on request
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
The Eden Alternative Yes Our Manager is a trianed Eden Associate member.
Approved provider of Professional Development and Recognition Programme New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 19 May 2017

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