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Everil Orr Rest Home & Village
At a glance
- Vacancy
- Yes
- Name
- Everil Orr Rest Home & Village
- Category
- Hospital Care
- Address
- Everil Orr Rest Home and Hospital
55 Allendale Road
Mount Albert
Auckland 1025 - Postal Address
- Same as above
- DHB
- Auckland
- Phone
- (09) 815 2740
- Fax
- (09) 8152741
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Sue Billington
- Owner
- Oceania Healthcare - 0800 333 688
- Rest Home and Hospital Manager
- Sue Billington - 021 982 402
- Village & Sales Manager
- Merrin Gemmell - 021 0220 6965
- Administration rest Home and Ho
- Sandra Anderson - 098152740
Other services
Photos
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Map
Reviews
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Description
Our Care offering
Just like Mt Albert, Everil Orr is a welcoming and family-friendly community. From the smiley staff who greet you in the hallways, to the comfortable living spaces, you’ll feel right at home. Our main lounge is a lively hub of activity. Follow the music and laughter to find a friend to chat to, or to join in the day’s events. Or if it’s peace and quiet you crave, relax in a comfy chair with a book (or cat) in one of our many cosy nooks or join our weekly interdenominational worship.
We don’t have visiting hours at Everil Orr because we know it’s important you stay connected to your community. It’s home, so friends and family can join you anytime for a cuppa and catch up. We’re just around the corner from the Motorway, so it’s a breeze for visitors to pop in, or get you out and about to local shops and cafes.
Activities
Hop in the village van for a jaunt, you’ll never know where it will take you next. Hot fish and chips at Mission Bay , men's outing's and a game of pool at the local RSA or off to browse the shops at Lynnmall, there’s an exciting destination each week. Or if it’s music you’re in to, enjoy your own personalised playlist with I Love Music. Furry friends, family BBQs, competitive games and theme days, there’s something for everyone no matter what you’re interested in.
Food
Tender Sunday roasts, hot home made battered fish and chips and scrummy homemade puddings… there’s a reason why we’ve won awards for our food! All of the above are regular features on our menu, which is packed with tasty family favourites you’d make at home. You’ll be sure to be up for second helpings!
Award Winning Care
Great care is what we do and we’ve got the paper to prove it. Oceania’s won multiple supreme awards from the New Zealand Aged Care Association, so you can be sure you’re in good hands. When it comes to your care, you know what you like and don’t like - and we want to know too. Because everyone is different all of our residents get a personalised care plan, from meals to medications, everything that’s important to you is covered.
What’s near by
You couldn’t ask for a more convenient location. Right around the corner from Mt Albert Village, you’re spoilt for choice with a range of cafes and eateries. Lynnmall and St Lukes mall are less than 10 minutes away, as are the local pools and library. Enjoy high tea at historic Alberton house, or a paddle at Pt. Chev beach.
Just like Mt Albert, Everil Orr is a welcoming and family-friendly community. From the smiley staff who greet you in the hallways, to the comfortable living spaces, you’ll feel right at home. Our main lounge is a lively hub of activity. Follow the music and laughter to find a friend to chat to, or to join in the day’s events. Or if it’s peace and quiet you crave, relax in a comfy chair with a book (or cat) in one of our many cosy nooks or join our weekly interdenominational worship.
We don’t have visiting hours at Everil Orr because we know it’s important you stay connected to your community. It’s home, so friends and family can join you anytime for a cuppa and catch up. We’re just around the corner from the Motorway, so it’s a breeze for visitors to pop in, or get you out and about to local shops and cafes.
Activities
Hop in the village van for a jaunt, you’ll never know where it will take you next. Hot fish and chips at Mission Bay , men's outing's and a game of pool at the local RSA or off to browse the shops at Lynnmall, there’s an exciting destination each week. Or if it’s music you’re in to, enjoy your own personalised playlist with I Love Music. Furry friends, family BBQs, competitive games and theme days, there’s something for everyone no matter what you’re interested in.
Food
Tender Sunday roasts, hot home made battered fish and chips and scrummy homemade puddings… there’s a reason why we’ve won awards for our food! All of the above are regular features on our menu, which is packed with tasty family favourites you’d make at home. You’ll be sure to be up for second helpings!
Award Winning Care
Great care is what we do and we’ve got the paper to prove it. Oceania’s won multiple supreme awards from the New Zealand Aged Care Association, so you can be sure you’re in good hands. When it comes to your care, you know what you like and don’t like - and we want to know too. Because everyone is different all of our residents get a personalised care plan, from meals to medications, everything that’s important to you is covered.
What’s near by
You couldn’t ask for a more convenient location. Right around the corner from Mt Albert Village, you’re spoilt for choice with a range of cafes and eateries. Lynnmall and St Lukes mall are less than 10 minutes away, as are the local pools and library. Enjoy high tea at historic Alberton house, or a paddle at Pt. Chev beach.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 14 May 2020 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 34 |
| Vacancy | Yes |
| in our small high care wing with lots of sunlight | |
| Impending vacancy | Yes |
| Premium Room Charges | Some Rooms from $12/day up to $20/day as at 24 Dec 2020 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 22 Jan 2021 | |
Testimonials
| 31/3/2019 The activities coordinators are both very helpful when we go on our weekly shopping trip they accompany me in search of what ever I am looking for and they are always so cheerful. 22/3/2019 Yesterday I was transfixed watching one of our care givers feeding a resident his afternoon tea, she was so slow, loving and kind, I was so emotionally moved by this outpouring of love my own eyes filled with tears. Joan 19/01/2018 In Sept 2017 Fale Leilona entered into the care of Everil Orr. He received nothing short of the very best care health wise and needs care from the staff here. We always found him happy and his basic needs was always met. The staff here were always very efficient and had personal interest in the residents they cared for. We have nothing but praise and we highly recommend this Facility to everyone. We are positive that we will endeavor to encourage our extended family for the care the Facility offers. Patsy Leilona Thank you for all your kindness and care for Dad during his stay at Everil Orr Village , he enjoyed his time with you and loved the company of the Nurses, carers and residents . Thank you for looking after Dorne it helped us heaps you have done a good job. From Japanese Gerontolgy specialists we liked the gardens, how the lounge looked and your Rn Vivienne. Words cannot express the loving care and kindness you all gave to my Mum. You are all angels - L.L. You gave my Mother such wonderful care and I loved the nice way staff spoke not only to the residents and families but to each other. My Mother enjoyed being here at Everil Orr- B.H. The staff cared for my Mother so kindly and they gave her love, laughed with her, talked to her, shared their lives with her and made her last months, weeks, days very secure and happy - B.A.D.B I would just like to say I have had nothing but positive experiences with your facility. Your staff are both polite and helpful and reassuring. They take the time to talk to me, provide me with helpful information so that I can feel reassured that my Mother is getting only the best of care. I know she is being treated with respect and dignity and for that I am truly grateful - C. Just wanted to pass on how much we enjoyed the Christmas party and to congratulate all the staff on such an enormous effort. You are a special group of people at Everil Orr -G.N. I am always amazed by your kindness, patience and friendliness while you looked after my Father. He was not an easy resident at times but your faithful care ensured that he was comfortable. He had many visits to the hospital but he always looked forward to coming home to Everil Orr again - T.B. |
| Updated: 14 May 2020 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have Registered nurses on duty 24 hours a day in both the hospital and rest home. This is complimented with our very experienced Clinical Leader who leads our clinical care team.Out of hours support is also provided for our nurses. | |
| Nurse Practitioner | Negotiable | Gerontology., wound and mental health Nurse practitioners are employed by the ADHB & provide advice to us on request when we need some specialist advice. | |
| Healthcare Assistants/Caregivers | Yes | Health care assistants make up the largest number of our care staff. Training is provided and encouraged for all of our staff so they provide skilled, competent care with confidence and compassion. We have a multi cultural group of workers. | |
| Physiotherapist | Yes | A contracted physiotherapist works on site each week. This is complimented by the physiotherapy assisatnt who can provide additional support under the direction of the physiotherapist. | |
| Occupational Therapist | Negotiable | We are able to access OT services for individuals as required.This service is provided at the individual resident's own expense. | |
| Social Worker (on site) | No | We are able to access social work services for individuals as required. | |
| Diversional Therapist | No | We have two Activities coordinators who are both undertaking the National certificate in divisional therapy | |
| Activities Co-ordinator | Yes | Our activites team work flexible hours across the entire week to provide events during the day, in an evening. One on one/modified activities to suit are provided in our hospital area plus facility wide events and outings | |
| Hairdresser | Yes | We have a hair salon, and shop on site. These are managed by our fantastic qualified hairdresser.Services are at your expense but we do make every effort to keep our charges to you as low as possible for your convenience. | |
| Podiatrist | Yes | We have a contracted podiatrist who vists as required. Charges for this service depend on individual circumstances. Podiatrist services can be arranged privately. | |
| Dietitian | Yes | Our Oceania Healthcare dietitian provides assistance for individual residents as required in conjunction with our Kitchen Manager/CHEF. Our menu is planned by our dietician and audited to ensure it provides well balanced nutricious meals. | |
| Accredited Visitors | Negotiable | We are happy for Age Concern accredited visitors, stroke foundation, church and cultural organisation's to visit. | |
| Kaumatua | Negotiable | We do however have an established relationship with the Manurewa Marae and consult with cultural advisors particularly in regard to the Maori and Pacific Island cultures. | |
| Chaplain/Spiritual Advisor | Yes | Our chaplain visits our residents regularly and welcomes interaction with residents of all religious backgrounds. She is particularly skilled in providing guidance relating to end of life care. She leads services/funerals in the chapel. | |
| Other Personnel | Yes | We have a number of volunteers who are involved in a range of activities in the facility. We warmly welcome anyone interested in volunteering to contact us. | |
| Updated: 14 May 2020 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Our staff are trained and experienced in managing oxygen therapy. |
| Gastronomy/Nasogastric Management | Yes | Specialists are available on a consultancy basis as needed. Our staff are trained and experienced in providing gastronomy and nasogastric care. Our dietician works closely with us to ensure the best outcome for the person. |
| Palliative Care (Contracted) | No | We work closely with Mercy Hospice and have specialist Nurses who provide individual and specialised care for folk who are nearing the end of their physical life on earth. "Life while living " |
| End of Life/Palliative Care | Yes | Our registered nurses are trained and experienced to met the special needs of the dying person and their whanau /family and friends. Our focus is on gentle loving care with a holistic approach and utilising pharmaceutical interventions to alleviate pain and suffering . Your Spiritual needs are supported by our chaplain. |
| IV Antibiotic Capability | Yes | We work closely with our local rapid response team of expert district Nurses who will provide intra venous antibiotic therapy as prescribed by the Dr to our residents on site. |
| Dialysis | Yes | We have trained staff who are familiar and confident with peritoneal dialysis. We work in close relationship with the dialysis unit in the hospital during the periods that we have residents who require peritoneal dialysis. |
| Wound Care | Yes | Staff are experienced and competent to provide both simple and complex wound care. We seek the advice of expert Nurses should we have a challenging resident wound. |
| Diabetic Care | Yes | Available on a consultancy basis as needed.Staff are experienced and skilled in this area. |
| Continence Advice | Yes | Staff are experienced and skilled in this area; our continence product supplier is a continence expert who assists us to make sure the residents continence needs are met. |
| Stomal Therapy | No | Specialist is available on a consultancy basis as needed. Our Registered Nurses are trained and experienced to provide stoma care. |
| Stroke Rehabilitation | No | Available on a consultancy basis as needed. |
| Tracheotomy Care | Yes | Available on a consultancy basis as needed. Some of our RNs are very experienced with the care of people with tracheostomies. |
| Spinal Injuries Care | Yes | Our experienced team of RNs are able to provide safe an competent care for people who have suffered a spinal injury. |
| Infection Control | Yes | We have a well developed infection control system based on best practice and approved by our company clinical and quality team. |
| Surgical Followup | Yes | Contract with the District Health Board to provide service |
| Psychiatric Care | Yes | We work in conjunction with the different community mental health teams or Older Peoples Health Services. |
| Clinical Management | Yes | Full time clinical manager, who is an experienced registered nurse. She oversees all the clinical aspects in the facility and works closely with the facility manager. |
| Other Specialties | Yes | Our Business and Care Manager has many Years Nursing experience and has also worked in Nursing education. |
| Updated: 14 May 2020 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We are happy to offer respite care. This service is dependent on bed availability when you need it. |
| Carer Support | Yes | We are happy to offer carer support and other short term stays. This service is dependent on bed availability at the time. |
| Other Short Stay Programme | Yes | We can provide POAC funded short stay this is usually up to 3 nights following discharge from Hospital |
| High Care Needs | Yes | Our Tahi wing provides care for highly dependant resident's. |
| Subsidised | Yes | We welcome subsidised residents. |
| Private Paying | Yes | We welcome private payers in our services. |
| Booking can be made in advance | Yes | We are happy to take advance booking and to plan ahead with you where we are confident we can provide the service required at that time. If there is a room available we can take folk at short notice and for emergency situations. |
| Updated: 14 May 2020 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to bring in any pieces of furniture that will make their room feel like home.The exception is in the hospital where all our beds are electrically operated and fitted with pressure relieving mattresses. |
| Single Rooms | Yes | Most of our rooms are single, we do have two double rooms for couples only. |
| Shared Rooms | No | We do not place people in a shared room. The exception is married couples if this is appropriate. |
| Rooms suitable for a couple | Yes | We have 2 rooms that are able to accommodate a couple if this is in the best interest of both parties. |
| Ensuite | Yes | Some rooms have en-suites. |
| Alcohol Permitted | Yes | Alcohol is permitted and we have happy hours on a weekly basis. |
| Pets In Residence | Yes | We have several pets in residence including bird, cats, fish and small dog. Native pigeons reside in our native trees. |
| Negotiate To Bring Own Pet | Yes | We will consider all requests on an individual basis, but unfortunately cannot accommodate dogs. |
| Phone Access In Own Room | Yes | This service is able to be provided but is at the persons own expense. Connections need to be arranged by the person or their family. |
| Wifi | Yes | Newly installed for your convenience and at no cost. |
| Resident can adjust heating in own room | Yes | Heating is provided in all rooms and can be individually adjusted. Personal heaters are not permitted. |
| Cater for under 65 yrs with Disability | Yes | We have a contract to provide services for younger persons and currently have a number of residents living with us who are under 65 years. |
| Lounges/seating areas | Yes | There are several lounge and outdoor seating areas that residents and their families can enjoy. We have a newly created kiddies corner and cozy cafe for family and friends. |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | We are happy to provide transition care . This service is dependent on bed availability at the time. |
| Provide End of Life/Palliative Care | Yes | Our staff are experienced and competent to deliver palliative care. We also work closely with hospice and other palliative care services. Our chaplain is also experienced in offering palliative care support to residents and their families. |
| Palliative Care Contract | Yes | We are able to provide for residents funded under palliative care funding contracts. |
| Day Programme for day stay clients | Yes | We do offer day care services for individuals who are funded by ACC. |
| Outings | Yes | We offer a regular weekly trip to the mall which is well attended. We also offer other trips out that are arranged around weather and events. |
| Whanau Room | Yes | The Whanau room/ café is available with comfortable chairs, tea and coffee. This room is available 24/7. |
| Maori Kaupapa | Yes | Everil Orr has an established relationship with the Manurewa marae and also has several Maori staff members. |
| Residents Committee | Yes | Two monthly resident's and family meetings are held, facilitated by our chaplain. |
| Family Committee | No | Families are welcome at our residents meetings. |
| Newsletter | Yes | A three monthly newsletter is provided to keep everyone up to date with changes, events and happenings. Oceania health care produce "community snapshots" this is available at reception for your perusal. |
| Policy for management of challenging behaviour | Yes | Oceania has a robust policy for managing challenging behaviour. Training is provided for all staff so they have the necessary skills to act in the residents best interests safely. |
| Confused Residents | Yes | Our staff are trained and competent to look after confused residents. However we are not a secure facility and do not cater for people who require confinement for their ongoing safety. |
| Smokers Room | No | We do not promote smoking |
| Smoking Permitted | Yes | Smoking is permitted in the safe designated outdoor area |
| Semi-Secure | No | Everil Orr is not a secure Facility , however our staff do keep close track of our residents and their whereabouts to ensure their safety. |
| Updated: 14 May 2020 | ||
Special Features
| We enjoy beautiful views of the upper Waitemata harbour. The park like gardens are well maintained and spending time in the grounds on a fine day is peaceful and relaxing. We have a large multi cultural staff who bring many qualities to our Village life.It provides us with contrast and diversity as well as an ability to accomodate many different languages. Our staff are not only well trained and competent but bright, cheerful, happy and caring. Our on site kitchen provide lovely tasty meals and snacks. We cater for individual preferences and needs. |
| Updated: 14 May 2020 |
Interests & Activities
|
We encourage our residents to continue with activities already of interest to them as well as to discover new pastimes. We organise a varied programme and offer the opportunity for specifically requested events and outings as well. Residents have the opportunity of joining in with a group, getting together with a friend or visitor or spending some quiet time alone. There are many spaces available to accomodate all of these needs. Books, games and movies etc. are left out for you to choose to enjoy and share anytime. And if you can't find what you are looking for amongst our planned activities or resources then let us know. You may be surprised at what we can come up with. Kiddies corner is our new space for grand children and great grand children to play in. This will soon be complimented with our cafe . |
| Updated: 14 May 2020 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please refer to management for full details. | |
| Staffing qualifications and details | Our kitchen is well staffed with trained and competent cooks and chefs. Our menu is audited and planned by our dietician to ensure you receive a well balanced and nutritious diet. Our dietician is available to consult on specific needs as required. | |
| Details about meals | We have a Summer Menu and a Winter Menu which change with the season. Menus are planned for a month at a time, with no repetition during the month period. These rotate through the season. We provide a vegetarian option at each meal. Individual preferences, choices, cultural considerations and needs are all catered for. | |
| Associated Complexes | The Everil Orr new independent apartment blocks Astley and Garlick named after Methodist Mission benefactors. | |
| Updated: 24 Aug 2020 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | Some of the staff are able to communicate in Afrikaans. |
| Arabic | Yes | |
| Cantonese | Yes | Some of the staff are able to communicate in Cantonese. |
| Chinese | Yes | Some staff are Chinese. |
| Chinese dialect | Yes | |
| English | Yes | This is the most commonly spoken language. |
| Ethiopian | Yes | Some staff are Ethiopian. |
| Fijian | Yes | |
| Fijian Indian | Yes | Some staff are Fijian Indian |
| Filipino | Yes | |
| Hindi | Yes | Some staff are able to communicate in Hindi |
| Interpreter | No | We are able to access an interpreter if the need arises. |
| Japanese | Yes | |
| Korean | Yes | |
| Maori - Te Reo | Yes | Some of the staff are Maori and Maori - Te Reo is their first language. |
| Rarotongan | Yes | Some of the staff come from Rarotonga. |
| Samoan | Yes | |
| Sri Lankan | Yes | |
| Tongan | Yes | Some staff areTongan |
| Updated: 14 May 2020 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Christian | Yes | |
| Methodist | Yes | Chapel on site where chaplain conducts services on Sundays for those residents who choose to attend. |
| (Other comments) | No | This is an interdenominational facility. People with all religions and/or no religion are welcome. We have a site chaplain who facilitates Sunday services and provides pastoral care to any who need it. |
| Updated: 14 May 2020 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.30 Km | We are conveniently located 1 street away from the bus route. |
| Shops | 0.00 Km | The Mt. Albert shops are approximately 500m away. We operate a shop in the facility 5 days a week and there is a vending machine located in reception. |
| Mall | 2.50 Km | St. Lukes is the closest Mall. New Lynn Mall is approximately 6.5km away and is visited by our residents on a weekly basis. |
| Parks | 0.30 Km | Mt Albert park is within walking distance. |
| Library | 6.50 Km | The mobile library service visits once a fortnight. We are also able to arrange for talking books for those needing these. New Lynn War memorial library is our closest library we visit New lynn weekly on Tuesdays |
| Updated: 14 May 2020 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Approved provider of Professional Development and Recognition Programme | Yes | |
| ISO (International Organization for Standardization) | Yes | The Oceania Group and therefore Everil Orr Village is ISO accredited. An ISO audit was conducted at the same time as the last surveillance audit in September 2011, Everil Orr Village, and Oceania received the accreditation with ease. |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | Everil Orr is a member of the New Zealand Aged Care Association and was a NZACA Excellence Awards finalist in 2011 and 2012. |
| Rest Home MOH Audit Report Available. | Yes | This is avaialable on request |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
| The Eden Alternative | Yes | Our Manager is a trained Eden Associate member. |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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| Updated: 14 May 2020 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
