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Top Level Care Limited

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Information Pack
At a glance
Name
Top Level Care Limited
Category
Home Help and Personal Care/Assistance
Address
20 Dart Place
Queenstown
DHB
Southern (Southland)
Phone
03 442 9865
Fax
03 442 9865
Mobile
0273107404
Email
View Email Address
Personnel
Manager
Brenda Douglas - 03 442 9865
Owner
Brenda Douglas
Photos
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Description
Top Level Care Limited is a privately owned company trusted to be a source of professional care for people in their own homes. We pride ourselves on being a locally based company with integrity.

"We're Here and We Care"
Service Description
We provide one to one assistance for people in their own homes with domestic, nursing and personal cares. We are flexible and responsive to your individual needs and provide services such as companionship, transport to social or medical appointments, shopping, cooking and cleaning.

We aim to assist people to maintain their independence and provide peace of mind to families who are not able to be personally present.
Updated: 15 May 2008
Suburbs/Districts/Towns Serviced
We service the whole Wakatipu district.
Updated: 15 May 2008
Personal Assistance
TypeSelf FundedSubsidisedAfter Hours
Registered Nurse (eg Wound Care, Medication) Yes Yes Yes The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health.
Hairdresser (Home Visits) No No No We can provide referrals for you or make appointments as needed. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health.
Hospice No No No We do provide end of life care in a person's own home and consider it an honor to be involved in such an important work.
Attendant Care (ACC) Yes Yes Yes
Carer Support Yes Yes Yes All our carers are very experienced and at varying stages in the ACE (Aged Care Education) Programme. All undergo a police check. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health.
Sitter Service/Companions Yes Yes Yes All companions are experienced and have undergone police checks prior to engagement. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health.
Live In Care (24 Hr) Yes No Yes The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health
Other Therapists No No No We have close links with particular therapists which we can recommend and contact for you.
Personal Care (Showering, Dressing) Yes Yes Yes Our caregivers are experienced in providing a range of personal cares. The subsidy assistance refers only to the Carer Support Packages provided through the Ministry of Health
Nail Cutting (Home Visits) No No No We can arrange the necessary services as needed.
Updated: 15 May 2008
Specialities or Areas of Expertise.
Specialities or Areas of Expertise.StatusDetails
End of Life/Palliative Care Yes We have registered nurses and caregivers with a lot of experience in pallative care.
Urology. Yes
Stomal Therapist Yes
Wound Care. Yes
Diabetic Care. No We do however liase closely with the diabetic nurse at the Queenstown Medical Centre.
Psychiatric Nursing. Yes Have close links with Mental Health Unit under the Southland District Health Board.
Continence Advisor Yes Our RNs can provide a range of assistance here.
Infection Control. Yes
Stroke Rehabilitation. Yes
Tracheotomy Care. Yes
Dementia Care Yes
Gerontological Care Yes
Oxygen Management Yes
Social Worker No While we do not employ a social worker we have close contact with the social worker based in Wanaka and can call on her as needed.
Occupational Therapist No We do not employ an occupational therapist but can refer you to the appropriate service where there is a need and assist you to make and keep appointments.
Physiotherapist Yes We do not employ a physiotherapist but can refer you to the appropriate service where there is a need and assist you to make and keep appointments and followup on any home based exercise programmes recommended.
Surgical Followup Yes We can provide assistance with post operative care.
Gastronomy/Nasogastric Management Yes
Updated: 15 May 2008
Domestic Assistance
TypeSelf FundedSubsidisedAfter Hours
Meals (Frozen) Yes Yes No We can cook and freeze meals for a client if they require this. Please note that for all Domestic Assistance the subsidy refers to the Carer Support Package available through the Ministry of Health.
Meals (Fresh or Hot) Yes Yes No We can prepare a range of meals in the client's to suit a client's taste and timeframe.
Home Help (Housework/Cleaning etc.) Yes Yes No We can assist with any household chores as needed and directed by the client.
Shopping Assistance Yes Yes No We can either do the shopping for our clients or provide transport and support on shopping trips.
Transport Assistance Yes Yes Yes We provide transport assistance to meet your needs and for special events or emergencies are available after normal work hours for this.
Updated: 15 May 2008
Kaumatua Services
Kaumatua ServicesSelf FundedSubsidisedAfter Hours
Kaumatua Services Yes No No We have close links with the Ngai Tahu community.
Updated: 15 May 2008
Companionship
CompanionshipSelf FundedSubsidisedAfter Hours
Day Programme (Dementia Care) Yes Yes Yes We have caregivers and nurses experienced in dealing with dementia. Please note that for our Companionship services the subsidy only refers to the Carer Support Packages available through the Ministry of Health.
Day Programme (Non Dementia) Yes Yes Yes We can help clients engage in a range of activities whether they want to try something new or just keep up with their old routine.
Lunch Yes Yes Yes We can assist with the prepartion of lunch in the client's home.
Club/Drop in Centre No Yes Yes We can provide transport out to a club/drop in centre and help clients find such appropriate facilities but we do not run a drop in centre as such.
Visiting Service Yes Yes Yes We are available to provide a visiting or check in service as needed.
Activities/Exercise Programme Yes Yes Yes We regularly assist clients with an exercise programme whether it is prescribed by a medical professional or on a more casual basis.
Other Social Support Yes Yes Yes We assist people to keep in contact with friends and family and maintain their normal routine. We also assist clients to take their medications correctly and on time.
Updated: 15 May 2008
Support & Advocacy
Support & AdvocacyStatusDetails
Support and Advocacy Yes We will provide support in absence of family support and we also contact Aged Support on behalf of our clients where necessary.
Updated: 15 May 2008
Subsidy Details
While we are not contracted to provide funded services clients in some instances are able to receive funding from Carer Support Packages available from the Ministry of Health.

Updated: 15 May 2008
Languages Spoken
LanguageStatusDetails
English Yes
Updated: 15 May 2008
Credentials & Membership
Credentials & MembershipStatusDetails
Home and Community Health Assocation Yes We are currently considering joining this organisation
New Zealand Aged Care Association (NZACA) No .
Home and Community Health Assocation New Zealand Aged Care Association (NZACA)
Updated: 26 May 2008

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