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Pacific Homecare

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Pacific Homecare
Home Help and Personal Care/Assistance
Level 1
230 Great South Rd
Manukau City
Postal Address
PO Box 23-071
Auckland 2155
Counties Manukau
(09) 274 9153 or 0800 744 278
(09) 274 9851
View Email Address
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Hamish Crooks - 09-551-0561
Charitable Trust - 09-274-9153

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Our vision is "healthier communities through love, care and professional;ism". We provide home-base health care services for the elderly and disabled, with a focus on Pacific. We encourage a holistic approach to health that encompasses physical, mental, cultural, social and spiritual wellbeing.
Service Description
Service Description
Services offered include:
* Personal Care including assistance with showering & bathing, meal preparation and feeding
* Household Management including assistance with housework & cleaning
* Social Support including assistance with transportation and learning aids
* Complex long-term care for people with serious conditions or injuries.
* Drop-inn Centre (Fia Ola) for those over 65 years of age.
Updated: 5 Mar 2013
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
We service the Counties Manukau area in South Auckland including Mangere, Otahuhu, Papatoetoe, Otara, Manukau, Manurewa, Takanini, Papakura; with growing client numbers in the Auckland Central area.
Updated: 5 Mar 2013
Personal Assistance
Personal Assistance
TypeSelf FundedSubsidisedAfter Hours
Registered Nurse (eg Wound Care, Medication) No Yes No All initial assessments are performed by Clinical Coordinators who are registered nurses. They work with the clients & their families to ensure they understand & are fully informed about the services that we deliver.
Attendant Care (ACC) No Yes Yes Pacific Homecare are one of 6 national ACC providers of home-based care. We partner with NZ Royal District Nurses to deliver culturally appropriate & responsive care.
Live In Care (24 Hr) No Yes Yes 24-hour Respite support may be planned so that respite care is accessed on a regular basis for a pre-arranged time period, or it may be unplanned in times of emergency when overnight stays are required.
Personal Care (Showering, Dressing) No Yes No Personal care includes assisting clients in getting ready to face the start & the end of each day. E.g. showering, bathing, washing & drying hair, shaving, dressing & undressing, toileting, mobility, meal preparation & feeding through to complex care.
Updated: 5 Mar 2013
Specialities or Areas of Expertise.
Specialities or Areas of Expertise.
Specialities or Areas of Expertise.StatusDetails
End of Life/Palliative Care Yes Our long-term clients choose to stay in their own homes & have Pacific Homecare staff continue to look after them in their last stages of life. We work closely with client families to ensure palliative care is holistic & culturally appropriate.
Diabetic Care. Yes We run separate workshops for our clients & Support Workers to improve awareness of the causes & the consequences of the disease & how together we can better manage the conditions through a focused indivdualised Care Plan.
Continence Advice Yes Our Support Workers are trained in assisting clients with personal hygiene & skin care issues associated with incontinence. Our Registered nurses oversee all care & link into associated continent community services for equipment & supplies.
Stomal Therapy Yes Our registered nurses train our Support Workers in stoma care on a one-to-one basis with our clients who require stoma care. There is a strong emphasis on hand hygiene and infection control.
Stroke Rehabilitation. Yes We have many clients recovering from a stroke, who are referred to us by the Ministry of Health. Each individual client Care Plan includes personalised goals & steps to promote rehabilitation which our carers assist with & monitor & report on progress.
Infection Control. Yes Our Infection Control Officers address all factors associated with the spread of infection including prevention (hand hygiene, cleaning/disinfection), monitoring, investigation & management; including ongoing training of staff, clients & their families.
Clinical Management Yes Our Clinical Coordinators ensure a high quality of service delivery through: • Supervising & training Carers • Assessing, planning, monitoring & reporting on service delivery • Working with affiliated providers to better support our clients.
Dementia Care Yes We run workshops for our clients & continually upskill & train our Support Workers to increase awareness & understanding of dementia & how together we can better manage the condition through an indivdualised Care Plan which involves family & whanau.
Other Specialties. Yes Our registered nurses cover all facets of clinical care & visit our clients on an on-going basis when requested by clients, their families and/or Support Workers.
Updated: 6 Mar 2013
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We provide in-home respite care to support the quality of living of the client and their families, whanau & people providing on-going support. Respite support is based on assessed needs & may be scheduled on a regular basis or in times of emergency
Carer Support Yes We deliver Carer support & short stay services, funded by the Ministry of Health or the DHB, to give carers, family & whanau a rest, & ensure that the person they care for gets the care & support they need in the meantime.
High Care Needs Yes We provide Complex Care for people with serious health conditions or injuries, many of which may leave them bed-bound or in a wheelchair. E.g. cerebral palsy, Muscular Dystrophy, intellectual disability, Downs syndrome, Multiple Sclerosis, autism, etc
Subsidised Yes Individualised Funding enables elderly and disabled people to directly manage the hours they are allocated for Home and Community Support Services. We work alongside clients, family and whanau to support and plan how best to use the hours of support.
Private Paying Yes We work alongside clients, family and whanau to assess & plan the services they need & how best to support them by employing care workers and managing all aspects of the service delivery.
Booking can be made in advance Yes
Updated: 6 Mar 2013
Domestic Assistance
Domestic Assistance
TypeSelf FundedSubsidisedAfter Hours
Meals (Frozen) No Yes Yes Pacific Homecare Support Workers often prepare meals in advance & freeze them so they are available for their clients when they need them.
Meals (Fresh or Hot) No Yes Yes Pacific Homrcare match the ethnicity of the Support Worker to that of the client so that meals can be prepared according to cultural customs & tastes; especially Hindi, Indian, Samoan, Tongan, Maori & Cook Island dishes.
Home Help (Housework/Cleaning etc.) No Yes No Household management services include assistance with everyday household tasks that people may be struggling to complete. E.g. cleaning, laundry, ironing, vacuuming or mopping the floors, doing the dishes, dusting etc.
Shopping Assistance No Yes No Assisting clients to do the shopping is governed by strict rules around receipts & money handling to ensure the clients complete security & satisfaction.
Transport Assistance No Yes No All Support Workers transporting clients have a clean & current drivers license & can provide their own car or use the clients as preferred.
Updated: 6 Mar 2013
CompanionshipSelf FundedSubsidisedAfter Hours
Club/Drop in Centre No Yes No Fia Ola Drop In Centre runs from 9:30am to 11:30am every Wednesday.
Activities/Exercise Programme No Yes No We run group activities & exercises at the Fia Ola Drop-in Centre and Clients also have individual activities & exercise programmes created by the Clinical Coordinator & monitored by the Support Worker where needed to improve client health outcomes.
Other Social Support No Yes No Social support involves: • Physical support or transportation to the shops, events, church & other social activities; • Mental support & companionship • Information sharing & putting clients in touch with other agencies to improve their wellbeing.
Updated: 6 Mar 2013
Support & Advocacy
Support & Advocacy
Support & AdvocacyStatusDetails
Support and Advocacy Yes
Updated: 17 Jan 2008
Languages Spoken
Languages Spoken
Cook Island Maori Yes
English Yes
Fijian Indian Yes
Hindi Yes
Niuean Yes
Rarotongan Yes
Samoan Yes
Tongan Yes
Updated: 17 Jan 2008