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Medcall Health Personal

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Medcall Health Personal
Home Help and Personal Care/Assistance
Level 5
55 Anzac Avenue
Auckland CBD
Auckland 1010
Postal Address
PO Box 9522
Auckland 1149
Auckland, Waitemata, Counties Manukau, Waikato, Bay of Plenty, Lakes, Tairawhiti, Taranaki, Whanganui, Hawke's Bay, Wairarapa, MidCentral, Capital & Coast, Hutt Valley, Nelson Marlborough, Canterbury, South Canterbury, Southern (Otago), Southern (Southland)
0800 314 314
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Kiwi owned and operated caring health staffing and services company with a specialist focus on aged care/older NZers. We attract and recruit people who are not only knowledgeable, skilled and professional, but are also ‘people who care’. Our values have come from and are driven by Jane Clements and Andi Sizer – our owners. Medcall has cool IT systems, flash business processes, best practice recruitment processes, brainy accountants and experienced mentors supporting us to run a ‘smart business’. However, ultimately we are all about the people we are, the things we care about, how we behave, and the services we deliver. We want Medcall people to be recognised as caring, fun, straight-up and genuine people! Care comes before commercial.

What we do best, is help great people find their next permanent career move for professionals seeking jobs including health management jobs, clinical leadership jobs, nurse coordinator jobs to name just a few and our bureau has opportunities for nurses and caregivers.
Medcall has been a marvellous company to work with. They have experienced and friendly mentors who have guided me through my journey at Medcall. One can work the shifts that best suit their lifestyles. - Preet Sawara 2015

After 10 days in hospital. I had Teresa from Medcall caring full time for me at home. Teresa was a cheerful efficient lady who gave me great care, cooked excellent meals, and did the house keeping which was very well done.

Having Medcall in my home was a great way to recover. I would recommend Medcall to anyone who would prefer in home care rather than going to a care home - J. Monty

I can honestly say that the support, information sharing and accessibility of Andi at Medcall has made the whole recruitment experience very seamless and has achieved a great result.
I have worked with a few agencies before but believe that Medcall has demonstrated one of the best processes and experiences for me so would recommend them wholeheartedly to any potential Healthcare employee.
Thank you so much you were amazing.- B Watkins Business and Care Manager

I rang you, desperate, at 5 minutes to 5 - but you still managed to get someone for me. Unbelievable!! The tasks they did, especially, not knowing anyone was amazing. S Durham - facility manager!
Updated: 1 Jul 2015
Service Description
Service Description
Medcall manages 3 distinct parts to our business and they include:
- Bureau staffing for the aged care sector. Finding, selecting, recruiting and managing a team of professional, caring, good people to work in rest homes, hospitals and dementia units.

- Permanent recruitment, finding talented people their next role or finding services their next star employee!!

- Home-based services; helping people to remain in the home feeling safe, secure and cared for by our team of nurses, support workers and domestic staff.

Plenty of companies do what we do - the difference for Medcall is that our business focuses 100% on providing caring services as our priority (care before commercial).
Updated: 1 Jul 2015
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Medcall offers our staffing and care support throughout the whole of New Zealand and have offices in Auckland, Tauranga, Napier and Christchurch and a network of support consultants throughout the rest of our lovely country.
Updated: 1 Jul 2015
Personal Assistance
Personal Assistance
Type Self Funded Subsidised After Hours
Registered Nurse (eg Wound Care, Medication) Yes No Yes Our Registered Nurses can visit and care for wounds or help you on an ad hoc basis or more permanent fixed regime
Carer Support Yes No Yes We have awesome, skilled, warm, caring and professional carers able to come to your home or support in rest homes/hospitals/ dementia units today - 24/7
Sitter Service/Companions Yes No Yes Our team are vetted and able to provide safe and secure companionship where they will either quietly be in the background or helping to fulfill goals and activities each day!
Live In Care (24 Hr) Yes No Yes We can find carers or domestic staff to live in and support needs of an individual or family/whanau
Other Therapists Yes No Yes Medcall works with a number of complimentary services to provide hollistic care. As an example we support Cylco-ssage a therapeutic massage system and have this available for you
Personal Care (Showering, Dressing) Yes No Yes Our carers are trained to support personal cares in a respectful and safe manner
Updated: 1 Jul 2015
Specialities or Areas of Expertise.
Specialities or Areas of Expertise.
Specialities or Areas of Expertise. Status Details
End of Life/Palliative Care Yes Medcall can assess and select staff (nurses or carers) to support you or your loved one in the home or at a facility. We have some specifically trained end of life staff available or can find them if needed.
Wound Care. Yes We have some wound specialists in our team - just ask.
Diabetic Care. Yes We have access to specialist diabetic nurses and carers
Stroke Rehabilitation. Yes
Surgical Followup Yes
Clinical Management Yes We have a team of roving clinical managers with gerentology expertise available to work in rest homes/ hospitals and/or dementia units or to give advise, training or audit support.
Dementia Care Yes We have a team of carers and nurses with specialist dementia training to support quality of life in the home or facility.
Updated: 1 Jul 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
High Care Needs Yes
Private Paying Yes
Updated: 1 Jul 2015
Domestic Assistance
Domestic Assistance
Type Self Funded Subsidised After Hours
Meals (Frozen) Yes No Yes
Meals (Fresh or Hot) Yes No Yes
Home Help (Housework/Cleaning etc.) Yes No Yes
Shopping Assistance Yes No Yes
Updated: 1 Jul 2015
Companionship Self Funded Subsidised After Hours
Day Programme (Dementia Care) No No No we can provide dementia trained or skilled staff to support a day care service, but we do not have the physical facilities to cater.
Day Programme (Non Dementia) No No No we can provide dementia trained or skilled staff to support a day care service, but we do not have the physical facilities to cater.
Lunch Yes No Yes
Visiting Service Yes No Yes
Updated: 1 Jul 2015
Support & Advocacy
Support & Advocacy
Support & Advocacy Status Details
Support and Advocacy Yes Medcall can link you with suitably skilled advocates or support available in the sector - this is through our networks and connections. We do not provide this directly ourselves but do work out with you who might be the best contact.
Updated: 1 Jul 2015
Subsidy Details
Subsidy Details
We are a private limited liability company and do not have subsidy contracts or services.
Updated: 1 Jul 2015
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Cook Island Maori Yes
Dari Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
French Yes
Hindi Yes
Malay Yes
Malayalam Yes
Mandarin Yes
Maori - Te Reo Yes
Niuean Yes
Tokelauan Yes
Tongan Yes
Vietnamese Yes
Other Information Yes Medcall employees and connects with hundreds of carers and nurses throughout NZ and are able to quickly communicate with them to seek people who speak a variety of languages - please just ask and we will seek to find the best person for the situation.
Updated: 1 Jul 2015
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes Members of NZACA
Other details Yes We are members of the recruitment consulting services association who governs best practice in our recruitment process and are members of the RVA and NZACA ensuring we are abreast of the aged care sector trends and services.
New Zealand Aged Care Association (NZACA)
Updated: 1 Jul 2015