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Elder Family Matters (EFM) - "The Next Best Thing to Family!"

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At a glance
Name
Elder Family Matters (EFM)
Category
Home Help and Personal Care/Assistance
Address
Grand Arcade Annex
344 Lambton Quay
Wellington
Wellington 6011
Postal Address
PO Box 11413
Manners Street
Wellington 6142
DHBs
Capital & Coast, Hutt Valley
Phone
0800 321 789
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Owner
Geneva Health
Client and Care Manager
Sue Mareikura - 0800 321 789
Associate Care Administrator
Nila Henry - 0800 321 789
Photos
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Description
20 years in the business of being the next best thing to Family and still loving what we do - reliable, continuity of care, genuine and quality support for our Elders in our community.

Peace of mind that you or your family member/loved one has the support from our police vetted, trained and qualified team members because we understand that your relationship with your Carer is the foundation to excellent care.

We can offer you a selection of Carers to match your needs and who can be there to support ALL reasonable requests and requirements - from Personal cares to household support to meal preparation to outings and companionship. We are a one stop shop.

Our packages provide the highest quality care and companionship, and are unique to each person in our care.

Our purpose is to enable healthy and happy Elders/Seniors living as they wish to live, safely and happily.
Testimonials
Testimonials
"Thank you, Elder Family Matters for being there for my sister as her health gradually deteriorated. Without your support, she may well have been placed in a care facility a long time ago. Everyone in your team was always willing to help and feedback with valuable input. In the end, 'it takes a village' to assist a person in need, especially when immediate family is elsewhere." - Philippa (Family member)

"We appreciate the punctuality and initiative of our Carer." Pat - (Client)

"Thank you so much to all of you for the wonderful periods of work/care you give to Dad each week. It works absolutely beautifully and I think we can safely say that he is quite content and happy!" Jenny (Family)

"Virginia is simply wonderful. She is a very nice person; super competent; has a lovely relationship with us all; and the housework is brilliant. We're profoundly grateful to her - she's making a difference to all our lives." Bridget (Family).
Updated: 15 Apr 2019
Additional Branch Locations
Additional Branch Locations
Watch this space!!
Updated: 15 Apr 2019
Service Description
Service Description
At EFM taking care of what's important to you starts with understanding your situation and your family's need. We will come see you for a FREE, no obligation Home Assessment.

Talk freely with us on how EFM can support you with our wide range of services:

- Companionship & Social Outings
- Accompany to Community & Medical Appointments; special events or outings
- Personal Cares
- 24 Hour Care
- Overnight Support
- Home Support
- Household Chores Support
- Meals Preparation - includes home baking
- Daily tasks and support
- Shopping and errands
- Post-Operative (Hospital) Care for recovery to independence
- Dementia support and companionship
- Respite for the Primary Caregiver
- Palliative Care
- Other reasonable tasks as requested

Our point of difference is to tailor your requests for support/care into a package determined and requested by you. Choose the times and days for visits, your preferred Carer. Your individualised care plan is evolving. If you need to change something, we are flexible and will update the plan to suit you.

Please phone us on 0800 321 789 to chat about how our services can work for you.
Updated: 15 Apr 2019
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
EFM provides care at home services in the Greater Wellington, Kapiti, Hutt Valley, Horowhenua and Manawatu/ Palmerston North Districts.
Updated: 15 Apr 2019
Personal Assistance
Personal Assistance
TypeSelf FundedSubsidisedAfter Hours
Registered Nurse (eg Wound Care, Medication) Yes No No The Carer team have individuals with Nursing qualifications. We have Carers who are trained specifically for the Care of the Elderly or have completed training in specific health conditions such as Dementia. EFM offer medication oversight support and support District Nursing wound care practices.
Hairdresser (Home Visits) Yes No No We arrange Wellington home-based hairdressing service for you on request and will research in your area as well.
Natural Health Therapies No No No We can facilitate the sourcing natural health therapies if appropriate and approved by yourself or your EPOA.
Hospice No No Yes EFM have worked successful with Hospice organisations to offer interim in-home palliative support between Hospice visits.
Carer Support Yes Yes Yes Part of our service is to provide appropriate support for people caring for loved ones. We can manage all the administration for Carer support subsidies for eligible clients at no extra charge.
Sitter Service/Companions Yes Yes Yes All of our Carers are capable of providing reliable caring companionship.
Live In Care (24 Hr) Yes Yes Yes We can support people with live-in care requests.
Other Therapists Yes Negotiable Negotiable We can facilitate support as requested by yourself or your EPOA.
Personal Care (Showering, Dressing) Yes Yes Yes Our team includes skilled Carers who are experienced in personal cares.
Nail Cutting (Home Visits) Yes No No We can offer manicures or a lovely hand massages. We can source Podiatry services appropriate to your needs if appropriate.
Updated: 15 Apr 2019
Specialities or Areas of Expertise.
Specialities or Areas of Expertise.
Specialities or Areas of Expertise.StatusDetails
Oxygen Management No Elder Family Matters (EFM) follow all DHB and District Nursing guidelines already in the home and managed by their specialised team.
End of Life/Palliative Care Yes Our Carers have the skills and training along with the compassion required to work with Clients and Family at this important and meaningful time of their lives.
Continence Advice Yes Our Carers are trained in incontinence situations and can offer support and dignity to clients around prompting, hydration, planning of outings and routines to support a Client's continence.
Stomal Therapy Yes We have Carers with stoma training.
Infection Control. Yes All Carers follow EFM infection control current policy.
Clinical Management Yes As per Care Plan.
Dementia Care Yes Many of our Carers have completed online Dementia training or have attended workshops on dementia support. The majority of our Clients are living with varying degrees and types of Dementia.
Social Work Yes EFM are able to facilitate referrals to appropriate services.
Dietary Advice Yes
Updated: 15 Apr 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Q: Are you currently caring for a Elderly loved one in your home? Wanting to go on Holiday or to attend a special event or just needing a bit of a break. We can help, contact us.
Carer Support Yes Companionship is our main source of support for our Clients but we offer any and all reasonable tasks - housework, meal preparation, shopping, outings, gardening, support to appointments....
Other Short Stay Programme Yes We are happy to complete short term assignments for you. Ring to chat with us about this.
High Care Needs Yes One person transferring and training with mobility aides.
Private Paying Yes
Booking can be made in advance Yes We will pre- book a Carer for your loved one or yourself for events in the future - e.g an upcoming overseas trip; upcoming surgery/procedure and recovery on discharge.
Updated: 15 Apr 2019
Domestic Assistance
Domestic Assistance
TypeSelf FundedSubsidisedAfter Hours
Meals (Frozen) Yes No Yes EFM can facilitate the purchase of meals and the preparation to table of meals for the client. Enjoy home cooking and meals that you enjoy.
Meals (Fresh or Hot) Yes No Yes Our Carer team are available for meal preparation that can include home baking and fresh home cooking! Making what our Clients enjoy. .
Home Help (Housework/Cleaning etc.) Yes No Yes We provide all reasonable household tasks and assistance.
Shopping Assistance Yes No Yes We either shop on behalf of Clients or accompany them in the Carers car to complete their shopping with them.
Transport Assistance Yes No Yes Carers transport our Clients to appointments or take them for a drive as part of their sessions in the Carer's car.
Updated: 15 Apr 2019
Kaumatua Services
Kaumatua Services
Kaumatua ServicesSelf FundedSubsidisedAfter Hours
Kaumatua Services Yes No Yes EFM are able to source appropriate Kaumatua Services on request in your area
Updated: 15 Apr 2019
Companionship
Companionship
CompanionshipSelf FundedSubsidisedAfter Hours
Day Programme (Dementia Care) Yes No Yes EFM support and transport Clients to access community dementia day programmes on request.
Day Programme (Non Dementia) Yes Yes Yes We can support and transport a Client to access community non- dementia day programmes on request.
Lunch Yes Yes Yes Appropriate lunch choices - Our Carers can prepare home cooked meals and baking or purchase meals for the Client.
Club/Drop in Centre Yes No No Clients can be transported to and from their club and drop in centre of their choice.
Visiting Service Yes Yes Yes We visit Elders/Seniors as requested by themselves or by family. Companionship is key to our service.
Activities/Exercise Programme Yes Yes Yes We often accompany people on a walk, or take a wheelchair-bound person for a walk. We also assist people in keeping up their physiotherapy exercise routines.
Other Social Support Yes Yes Yes Carers link people back to past pleasures. Past or current passions and hobbies, our Carers can source and facilitate sessions around these.
Updated: 15 Apr 2019
Support & Advocacy
Support & Advocacy
Support & AdvocacyStatusDetails
Support and Advocacy Yes EFM understand that some Families can live a distance from their elder loved one or overseas or have very busy lives with work and family commitments. You can rely on us to liaise with Health Professionals, and, for clients in residential care, with the management of the facility, to ensure their parents are receiving the optimum level of care.
Updated: 15 Apr 2019
Subsidy Details
Subsidy Details
As a private service, Elder Family Matters encourage Clients/EPOA to contact their Healthpac Manager or ACC Case Manager to enquiry on how they may qualify to receive partial Carer Support funding to part subsidize our private services.

At present, Elder Family Matters is not contracted to provide funded services.
Updated: 15 Apr 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes Elder Family Matters (EFM) work with you to source appropriate interpreter services, if applicable.
Albanian Yes EFM can source appropriate interpreter services if applicable.
Arabic Yes .
Cantonese Yes EFM can source appropriate interpreter services if applicable.
Chinese Yes EFM can source appropriate interpreter services if applicable.
Cook Island Maori Yes EFM can source appropriate interpreter services if applicable.
Danish Yes EFM can source appropriate interpreter services if applicable.
Deaf Blind Sign Language Yes EFM can source appropriate interpreter services if applicable.
Dutch Yes EFM can source appropriate interpreter services if applicable.
Fijian Yes EFM can source appropriate interpreter services if applicable.
Fijian Indian Yes EFM can source appropriate interpreter services if applicable.
Filipino Yes EFM can source appropriate interpreter services if applicable.
German Yes EFM can source appropriate interpreter services if applicable.
Hindi Yes EFM can source appropriate interpreter services if applicable.
Italian Yes EFM can source appropriate interpreter services if applicable.
Japanese Yes EFM can source appropriate interpreter services if applicable.
Korean Yes EFM can source appropriate interpreter services if applicable.
Mandarin Yes EFM can source appropriate interpreter services if applicable.
Maori - Te Reo Yes EFM can source appropriate interpreter services if applicable.
Portugesse Yes EFM can source appropriate interpreter services if applicable.
Punjabi Yes EFM can source appropriate interpreter services if applicable.
Rarotongan Yes EFM can source appropriate interpreter services if applicable.
Russian Yes EFM can source appropriate interpreter services if applicable.
Samoan Yes EFM can source appropriate interpreter services if applicable.
Sign Language Yes EFM can source appropriate interpreter services if applicable.
Spanish Yes EFM can source appropriate interpreter services if applicable.
Tokelauan Yes EFM can source appropriate interpreter services if applicable.
Tongan Yes EFM can source appropriate interpreter services if applicable.
Vietnamese Yes EFM can source appropriate interpreter services if applicable.
Welsh Yes EFM can source appropriate interpreter services if applicable.
Other Information Yes We will match carers to the client requirements. Elder Family Matters Ltd links with Interpreting Wellington if the need arises for interpreting services for oral languages, sign language and braille.
Updated: 15 Apr 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Approved provider of Professional Development and Recognition Programme Yes Geneva Healthcare
CareerForce Yes Geneva In-house training with Careerforce sign off
National Certificate in Community Support Services (Core Competencies) Yes Offered to all Carers.
Approved provider of Professional Development and Recognition Programme CareerForce
Updated: 15 Apr 2019

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