Jump to Content

Search our directory

Elder Family Matters - "The Next Best Thing to Family!"

Send me an
Information Pack
At a glance
Elder Family Matters
Home Help and Personal Care/Assistance
Miramar, Seatoun, Kilbirnie, Hataitai, Newtown, Island Bay, Roseneath, Oriental Bay, Mt Victoria, Karori, Wilton, and more
Wellington, Porirua, Hutt Valley, Kapiti, Wairarapa
Postal Address
PO Box 56-063, Tawa, Wellington 5249
Capital & Coast, Hutt Valley
0800 321 789
View Email Address
Visit Website
Jude Dore - 0800 321 789
Tap to view all photos 1/3
Add your own review for this service

This service provider has not received any reviews yet.

Elder Family Matters Ltd has been enabling older people to stay in their own homes in the wider Wellington region (including Hutt Valley, Porirua basin, Kapiti coast, and Wairarapa) since early 2001. The company engages skilled Care Managers and the best quality Carers who Take Care of the Care for their Clients in a way similar to a loving family. Whatever the need is, we can be relied on to respond with wise hands and good hearts in providing Care.

Specifically, EFM provides:
* Comprehensive Home Care and Support – assistance with the tasks of daily living: shopping, housework, personal cares, laundry, meals, transport, social activities;
* Memory Loss and Dementia Care Service – advice, guidance, respite, and support for family carers;
* Transition and Thrive – a discharge service after medical or health treatment;
* Live-in Care – to have a carer in the home 24/7;
* Companionship for people in aged care facilities – one-on-one support / companionship / outings for people in residential care;
* Total Assist – care and management of a person plus their home and responsibilities;
* Consulting service for aged care facilities – assisting residential facilities to provide quality dementia care and diversional therapy programmes;
* Connecting services – assisting with sourcing other reputable services e.g. care services, home maintenance, medical and mobility supplies, legal and financial services.
"We appreciate the punctuality and initiative of our Carer." Pat (Client).

"Thank you so much to all of you for the wonderful periods of work/care you give to Dad each week. It works absolutely beautifully and I think we can safely say that he is quite content and happy!" Jenny (Family).

"Virginia is simply wonderful. She's a very nice person; super competent; has a lovely relationship with us all; and the housework is brilliant. We're profoundly grateful to her - she's making a difference to all our lives." Bridget (Family).
Updated: 5 Dec 2014
Service Description
Service Description
Elder Family Matters Limited has been operating since 2001, providing high quality care at home services to older Wellingtonians in the comfort and familiarity of their own homes.

We provide support to people in the wider Wellington region (including Wellington City, Porirua basin, Kapiti coast, Hutt Valley, and the Wairarapa).

Sons and daughters may live locally, away from Wellington or off-shore, or may be unable to “be there” for their parents as much as they would like. Elder Family Matters Ltd supports their parents in a way similar to caring family. Whatever the need is, we can be relied on to respond with wise hands and good hearts.

Assistance with daily tasks includes personal cares, housework, driving, shopping, and preparing tasty, nutritious meals. We liaise with GPs and pharmacists as appropriate.

Social support means having warm, interested conversations and going out walking, shopping, for a drive and afternoon tea. We link people back into past pleasures such as the movies, the theatre, galleries. We are also often engaged to take people who live in residential care out on a regular basis.

Our trusted associates are engaged as needed. They include podiatrists, plumbers, handymen, hairdressers and more.

Please phone us on 0800 321 789, or for more information visit our website: elderfamilymatters.co.nz.
Updated: 5 Dec 2014
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Elder Family Matters Limited provides care at home services in Wellington:

Eastern Suburbs
- Miramar
- Seatoun
- Kilbirnie
- Hataitai

Southern Surburbs
- Newtown
- Island Bay

- Roseneath
- Oriental Bay
- Mt Victoria

Northern Suburbs
- Karori
- Wilton
- Northland
- Kelburn
- Khandallah
- Crofton Downs
- Johnsonville
- Tawa

Poriua basin
- Titahi Bay
- Whitby
- Mana
- Porirua city
- Pukerua Bay

Hutt Valley
- Hutt City
- Eastbourne
- Upper Hutt
- Petone

Kapiti coast
- Paraparaumu
- Waikanae
- Paekakariki
- Raumati
Updated: 5 Dec 2014
Personal Assistance
Personal Assistance
TypeSelf FundedSubsidisedAfter Hours
Registered Nurse (eg Wound Care, Medication) Yes No No Our team includes carers who have nursing qualifications and experience in implementing a medical care program.
Hairdresser (Home Visits) Yes No No Can arrange home-based hairdressing.
Natural Health Therapies Yes No No We have a Carer who is a Bowen Therapist and Reflexologist.
Carer Support Yes Yes Yes Part of our service is to provide appropriate support for people caring for loved ones.We manage all the administration for Carer support subsidies for eligible clients.
Sitter Service/Companions Yes Yes Yes All of our Carers are capable of providing reliable caring companionship.
Live In Care (24 Hr) Yes Yes Yes We have people who specialise in live-in care.
Other Therapists Yes No No
Personal Care (Showering, Dressing) Yes Yes Yes Our team includes skilled Carers who are experienced in personal cares.
Nail Cutting (Home Visits) Yes No No
Updated: 5 Dec 2014
Domestic Assistance
Domestic Assistance
TypeSelf FundedSubsidisedAfter Hours
Meals (Frozen) Yes No Yes We can purchase good quality meals if that is our Client's wish.
Meals (Fresh or Hot) Yes No Yes Tasty, nutritious meals prepared and served at a time that suits the Client.
Home Help (Housework/Cleaning etc.) Yes No Yes We provide housework and assistance with a full range of home management matters.
Shopping Assistance Yes No Yes We either shop on behalf of Clients or assist them with doing their shopping.
Transport Assistance Yes Yes Yes Our Carers are available to transport people to appointments or to take them for a drive.
Updated: 5 Dec 2014
CompanionshipSelf FundedSubsidisedAfter Hours
Day Programme (Dementia Care) Yes Yes Yes Carers support people appropriately and creatively.
Day Programme (Non Dementia) Yes Yes Yes A range of social and cultural interests can be pursued.
Lunch Yes Yes Yes Depending on the clients' wishes, the midday meal may be a light lunch or the main meal of the day.
Visiting Service Yes Yes Yes We visit older people as requested by themselves or by their family.
Activities/Exercise Programme Yes Yes Yes We often accompany people on a walk, or take a wheelchair-bound person for a walk. We also assist people in keeping up their physiotherapy exercises.
Other Social Support Yes Yes Yes Our Carers link people back to past pleasures. They go to the theatre, to the ballet, to galleries, to concerts, to the movies, to cafes for a coffee or a meal. They walk by the sea or in the town belt. They drive just for pleasure or to visit a friend.
Updated: 5 Dec 2014
Support & Advocacy
Support & Advocacy
Support & AdvocacyStatusDetails
Support and Advocacy Yes As families are often living at a distance, they rely on us to liaise with health professionals, and, for clients in residential care, with the management of the facility, to ensure their parents are receiving the optimum level of care.
Updated: 5 Dec 2014
Subsidy Details
Subsidy Details
Elder Family Matters Limited is not contracted to provide funded services. However, a few of our Clients receive Carer Support funding, which they use to pay for part of the cost of engaging us.
Updated: 5 Dec 2014
Languages Spoken
Languages Spoken
Chinese Yes
English Yes
French Yes
German Yes
Greek Yes
Norwegian Yes
Spanish Yes
Other Information Yes Elder Family Matters Ltd links with Interpreting Wellington if the need arises for interpreting services for oral languages, sign language and braille.
Updated: 5 Dec 2014
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes Care Manager, Cilla McClay-Talivai, is a registered Assessor with Careerforce.
Home and Community Health Assocation Yes Audited in 2012 to NZS 8158:2012 (Home and Community Support Sector).
Home and Community Support Sector Standards (Standards NZ) Yes Audited in 2012 to NZS 8158:2012 (Home and Community Support Sector). The General Manager of Elder Family Matters was part of the Standards New Zealand committee reviewing the standard in 2011 and 2012.
National Certificate in Community Support Services (Core Competencies) Yes Several of our Carers have this qualification. However, we run an independent competency framework to ensure compatibility between Carers and Clients.
National Certificate in Support of the Older Person (not available after Dec 2010) No Several of our Carers have this qualification.
Rest Home MOH Audit Report Available. Yes Audited in 2012 to NZS 8158:2012 (Home and Community Support Sector). The Auditor's comment was that "Elder Family Matters is the Rolls Royce of care services."
Other details Yes Business Owner, Jude Dore, has BA and Diploma in Social Work.
CareerForce Home and Community Health Assocation Rest Home MOH Audit Report Available.
Updated: 5 Dec 2014