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Elder Family Matters - "The Next Best Thing to Family!"

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Elder Family Matters
Home Help and Personal Care/Assistance
Wellington, Kapiti, Hutt Valley, Horowhenua and Palmerston North Districts
Postal Address
PO Box 17156, Karori, Wellington 6147
Capital & Coast, Hutt Valley
0800 321 789
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Client and Care Manager
Sue Mareikura - 0800 321 789
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Our purpose is to enable healthy and happy elders and their families living as they wish to live.

Since 2000, Elder Family Matters has established a reputation for providing exceptional care and support at home.

We celebrate independence and the status of our elders in our communities.

Our needs driven packages provide the highest quality care and companionship, and are unique to each person in our care.

We operate in the Wellington, Kapiti, Hutt Valley, Horowhenua and Palmerston North Districts
"We appreciate the punctuality and initiative of our Carer." Pat (Client).

"Thank you so much to all of you for the wonderful periods of work/care you give to Dad each week. It works absolutely beautifully and I think we can safely say that he is quite content and happy!" Jenny (Family).

"Virginia is simply wonderful. She's a very nice person; super competent; has a lovely relationship with us all; and the housework is brilliant. We're profoundly grateful to her - she's making a difference to all our lives." Bridget (Family).
Updated: 29 Nov 2017
Service Description
Service Description
Our diverse range of services meets the needs of elder people in their own home, or the place they call home in a village or independent living environment.

Elder Family Matters provides:

- Comprehensive Home Support
- Companionship
- Post Hospital Support
- Time out for the Primary Caregiver
- Overnight Support
- 24 Hour Care
- Dementia Care & Support
- Palliative Care

Please phone us on 0800 321 789 for more information or visit our website: www.elderfamilymatters.co.nz
Updated: 15 Nov 2017
Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Elder Family Matters Limited provides care at home services in the Wellington, Kapiti, Hutt Valley, Horowhenua and Palmerston North Districts
Updated: 30 Jan 2018
Personal Assistance
Personal Assistance
TypeSelf FundedSubsidisedAfter Hours
Registered Nurse (eg Wound Care, Medication) Yes No No Our team includes carers who have nursing qualifications and experience in implementing a medical care program.
Hairdresser (Home Visits) Yes No No Can arrange home-based hairdressing.
Carer Support Yes Yes Yes Part of our service is to provide appropriate support for people caring for loved ones.We manage all the administration for Carer support subsidies for eligible clients.
Sitter Service/Companions Yes Yes Yes All of our Carers are capable of providing reliable caring companionship.
Live In Care (24 Hr) Yes Yes Yes We have people who specialise in live-in care.
Personal Care (Showering, Dressing) Yes Yes Yes Our team includes skilled Carers who are experienced in personal cares.
Updated: 29 Nov 2017
Domestic Assistance
Domestic Assistance
TypeSelf FundedSubsidisedAfter Hours
Meals (Frozen) Yes No Yes We can purchase good quality meals if that is our Client's wish.
Meals (Fresh or Hot) Yes No Yes Tasty, nutritious meals prepared and served at a time that suits the Client.
Home Help (Housework/Cleaning etc.) Yes No Yes We provide housework and assistance with a full range of home management matters.
Shopping Assistance Yes No Yes We either shop on behalf of Clients or assist them with doing their shopping.
Transport Assistance Yes No Yes Our Carers are available to transport people to appointments or to take them for a drive.
Updated: 29 Nov 2017
CompanionshipSelf FundedSubsidisedAfter Hours
Day Programme (Dementia Care) Yes Yes Yes Carers support people appropriately and creatively.
Day Programme (Non Dementia) Yes Yes Yes A range of social and cultural interests can be pursued.
Lunch Yes Yes Yes Depending on the clients' wishes, the midday meal may be a light lunch or the main meal of the day.
Visiting Service Yes Yes Yes We visit older people as requested by themselves or by their family.
Activities/Exercise Programme Yes Yes Yes We often accompany people on a walk, or take a wheelchair-bound person for a walk. We also assist people in keeping up their physiotherapy exercises.
Other Social Support Yes Yes Yes Our Carers link people back to past pleasures. They go to the theatre, to the ballet, to galleries, to concerts, to the movies, to cafes for a coffee or a meal. They walk by the sea or in the town belt. They drive just for pleasure or to visit a friend.
Updated: 29 Nov 2017
Support & Advocacy
Support & Advocacy
Support & AdvocacyStatusDetails
Support and Advocacy Yes As families are often living at a distance, they rely on us to liaise with health professionals, and, for clients in residential care, with the management of the facility, to ensure their parents are receiving the optimum level of care.
Updated: 29 Nov 2017
Subsidy Details
Subsidy Details
Elder Family Matters Limited is not contracted to provide funded services. However, a few of our Clients receive Carer Support funding, which they use to pay for part of the cost of engaging us.
Updated: 29 Nov 2017
Languages Spoken
Languages Spoken
Other Information Yes We will match carers to the client requirements. Elder Family Matters Ltd links with Interpreting Wellington if the need arises for interpreting services for oral languages, sign language and braille.
Updated: 29 Nov 2017
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Home and Community Support Sector Standards (Standards NZ) Yes Audited in 2015 to NZS 8158:2012 (Home and Community Support Sector).
National Certificate in Community Support Services (Core Competencies) Yes Several of our Carers have this qualification. However, we run an independent competency framework to ensure compatibility between Carers and Clients.
Other details Yes Business Owner, Jude Dore, has BA and Diploma in Social Work.
Updated: 29 Nov 2017