Jump to Content

Search our directory

Iona (a Presbyterian Support Otago Enliven home) - Mackay Dementia Unit

Send me an
Information Pack
At a glance
Vacancy
Yes
Name
Iona (a Presbyterian Support Otago Enliven home)
Category
Dementia Care (Secure)
Address
549 Thames Highway
Waitaki
Oamaru 9400
DHB
Southern (Otago)
Phone
(03) 437 1870
Fax
(03) 437 1132
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Steph Leith - (03) 437 1870
Owner
Presbyterian Support Otago - (03) 477 7115
Other services
Photos
Tap to view all photos 1/3
Add your own review for this service

Disatisfied

While all of our concerns about the care of our parents were raised with management, a large number of them went unaddressed. I would like to let other people know that this was not a good home for our parents. the staff at Iona never listened to the concerns of our family with regard to the care of our parents and at times it felt like they went out of their way to make things very difficult. This was a very stressful time for our family and i would not recommend this home to anyone despite their being some staff who were really caring and good at their jobs. We did remove our parents from Iona.


Provider response:

Our organisation treats every complaint as a learning opportunity to improve our services and thanks anonymous for drawing their concerns to our attention. We also thank them for their positive comments around the good work of our staff, it is appreciated. We make every effort to accommodate requests and apologise for the stress caused to family. We would welcome the opportunity for the reviewer to make direct contact to meet with the Director of Enliven Services to discuss the issues raised, as clearly we have not met the expectations of the residents and their family, for which we apologise

Description
North Otago residents now have a five-star home to go to for secure dementia care - the Mackay Unit at Iona.
Mackay is home to 14 residents with memory loss. Not only do they have a spacious home complete with a Memories Room, they have access to a wonderful outdoor courtyard with the perfect gazebo for relaxing in.
Iona carries top Ministry of Health certification, so residents and families are assured the very best care is provided.
Call Iona's Manager, Stephenie Leith, if you'd like to see what living in Mackay would be like for a loved one.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Updated: 19 Aug 2015
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 14
Vacancy Yes
Mackay Unit officially opened on Monday 17 August 2015.
Impending vacancy No
Additional Room CostsNo
Updated: 13 Nov 2018
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Occupational Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Updated: 19 Aug 2015
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
End of Life/Palliative Care Yes
IV Antibiotic Capability Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
Infection Control Yes
Surgical Followup Yes
Psychiatric Care Yes
Clinical Management Yes
Other Specialties Yes
Updated: 19 Aug 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Booking can be made in advance Yes
Updated: 19 Aug 2015
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Outings Yes
Whanau Room Yes
Residents Committee Yes
Family Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes
Updated: 19 Aug 2015
Special Features
Special Features
Caring for someone with dementia requires specialised knowledge - staff members in Mackay Unit have that knowledge and qualifications.

Residents relive old memories with appropriate activities and facilities.
Updated: 19 Aug 2015
Interests & Activities
Interests & Activities
Residents are encouraged to be independent and to take part in a wide range of activities, depending on what suits them on any given day.

A local child-care centre operates one day a week from Iona, and residents love to watch them play; sometimes joining in the music sessions.

The large secure outdoor courtyard is a popular place for residents to spend time - some even garden.
Updated: 19 Aug 2015
Additional Information
Additional Information
TopicDetails
Details about Meals All meals are cooked fresh daily in our kitchen at Iona, taking into account personal and individual preferences
Updated: 20 Aug 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Fijian Indian Yes
Filipino Yes Including Bisaya
Hindi Yes
Malayalam Yes
Maori - Te Reo Yes
Tagalog Yes
Tongan Yes
Other Information Yes Enliven Services are proud to employ many international staff. We are therefore able to offer a variety of languages, which do change and increase from time-to-time
Updated: 30 Aug 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes
Updated: 19 Aug 2015
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes Staff are encouraged and supported to gain nationally recognised qualifications allied to the industry
National Certificate in Community Support Services (Core Competencies) Yes Staff complete the NZ Certificate in Health and Wellbeing - Health Assistance level 3, as part of our integrated Orientation and Induction process. This qualification takes up to 24 months to complete and supersedes the older named qualifications
National Certificate in Diversional Therapy Yes Our Activities staff are able to complete the Community facilitation apprenticeship - Diversional therapy strand level 4. This qualification supercedes National Certificate in Diversional Therapy level 4
New Zealand Aged Care Association (NZACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Registered Retirement Village? Yes Columba Court on South Hill at Oamaru is a small retirement village of seven units
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes The Enliven Principles of Activity, Contribution, Choice, Relationships, Respect and Security underpins all services at Iona
CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 20 Aug 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

1218