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Howick Manor Rest Home

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Information Pack
At a glance
Vacancy
Yes
Name
Howick Manor Rest Home
Category
Dementia Care (Secure environment)
Address
7-9 Voltaire Court
Botany Downs
East
Howick, Auckland
Postal Address
7-9 Voltaire Court, Howick, Auckland
DHB
Counties Manukau
Phone
(09) 535 5863
Fax
(09)533 3678
Email
View Email Address
Personnel
Manager
Chaitali Tailor - 09-5355863
Photos
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Description
Howick Manor specialises in the care of the elderly with dementia. It is a secure environment, fully fenced and controlled by security gates, and residents are situated on ground level.
There are outside settings with tables, chairs and umbrellas and a lovely garden for residents to enjoy.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 4 Oct 2012
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care24
Long term vacancyYes
Short term vacancyYes
Please feel free to contact us at any time if you would like to come and view and to talk with us.
Impending vacancyNo
Updated: 24 Nov 2017
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable Available from local private hospitals as required.
Diversional Therapist Yes We have a 24hr diversional plan for all residents and have an on-site therapist.
Activities Co-ordinator Yes (see Diversional Therapist)
Hairdresser Yes We use a mobile hairdressing service. The hairdresser comes weekly and as required for special occasions. It is important that clients age with dignity. Personal appearance is also part of our clients sexual expression.
Podiatrist Yes Six weekly
Dietitian Yes Consulted on change of menu. This means that we would contact the Dietitian about three times a year. The dietitian also is consulted as an when required for residents specific needs.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Regular attendance by clergy and as required
Other Personnel Yes Managers, Duty Manager, Senior Supervisor, Administrator
Updated: 8 Aug 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We offer short stay accommodation on a casual or regular basis. This service has high usage so must be booked in advance
Carer Support Yes We offer short stay accommodation on a casual or regular basis, providing relief for people who care for their elderly relatives at home. This service has high usage so must be booked in advance
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 20 Mar 2013
Features
Features
FeatureStatusDetails
Day Care Yes We can provide daycare or part-day care if needed.
Whanau Room Yes If family wish to have a private area, we arrange a room according to specific requirements. We provide meals, and tea and coffee is available.
Rooms (Single) Yes
Rooms (Shared) Yes Shared rooms are suitable for couples or those who have more severe dementia (they usually sleep better with company). Again this service is under demand so please advise us of your need as soon as possible.
Rooms (Suit Couple) Yes
Ensuite No Each room has a vanity unit.
May Bring Own Furniture Yes We will accommodate whatever our client requires. Our own furniture will be put into storage if you prefer to use your own.
Alcohol Permitted Yes Alcohol can not be kept in the client's own room. We have a daily happy hour and fruit juice is also served.
Phone Access In Own Room Yes Some rooms have phone access. If family or resident wish to have a phone line connected they may do so at their own expense. Two phones are available for residents use.
Resident can adjust heating in own room No All rooms have their own wall heaters which are monitored by staff.
Family Committee No However we ring the family whenever there is any change for the client. Families are kept very updated and may meet with the manager or doctor as required. We do have Family and Residents Meetings.
Policy for management of challenging behaviour Yes We put an observation chart into place for these residents and diversional and de-escalation strategies implemented to manage this. Other services are bought in as required. Strong liason with family and all relevant health professionals.
Confused Residents Yes
Lounges/seating areas Yes There are two lounges. The main lounge is near the kitchen and it is here that activities occur. The quiet lounge is at the other end of the Manor and is more of a reading room. There are three outside areas.
Outings Yes There is a bus outing every month.
Smoking Permitted Yes Outside only
Semi-Secure Yes We are FULLY secure.
Sprinklers Yes
Audit report available Yes Online on Ministry of Health's website.
Updated: 8 Aug 2016
Special Features
Special Features
Howick Manor is a nice Tudor style building set in a quiet residential street. The gardens and building are well maintained.

Quality care has been driven from the top. We were therefore the first health facility to achieve certification under the Health & Safety Act. We achieved this on the day legislation was passed.

We encourage complaints. Your relative will never be disadvantaged by a complaint being made. Complaints draw our attention to the things we are not doing well and give us the opportunity to improve our service. By improving the service our business will grow. We therefore think of complaints in a very positive light and thank people for bringing them to our attention.

Updated: 8 Dec 2008
Interests & Activities
Interests & Activities
Our activity programme is managed by our Diversional Therapist. She attends all meetings for Diversional Therapy in Auckland.

We are members of 'Dementia Care Australia' and are in regular contact with Jane Verity the founder, who is a world leader in dementia care. Our clients therefore benefit from having access to the latest thinking (research), programmes and treatments for dementia care. We also make use of her videos, workbooks and materials. The practical strength is that, since we have begun using this programme, the residents thinking skills and independence have improved.

The following gives an overview of our services:

Advocate, Age Concern (as required), Alzheimer's Society, Aromatherapy, Art, Arthritis society (as required), Big print books, Bingo, Blind Foundation(as required), Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Children (schools sometimes visit usually around event times), Craft, Dancing, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Indoor Games, Internet, Jigsaw, Library, Mah Jong, Massage (Reiki), Men (we have a good mix of men and women), Music, Newspaper reading, Organ, Outings, Parkinson's Society, Parties, Pianist, Quizzes, Reading, Roses, RSA, Shopping, Sing-a-longs, Singing, Videos
Updated: 8 Dec 2008
Additional Information
Additional Information
TopicDetails
Details re Meals We have home cooked meals by an excellent cook. We can say this because we send out four questionnaires a year and we always get 'ten out of ten'. If residents want a change of menu they only need to ask the Manager and cook and the request will be implemented. We also have a good track record of managing brittle diabetics. The dietitians recommendations are always implemented immediately. We monitor waste from the table after clients have been offered 'seconds'. Clients can therefore always have as much as they like. They will also have access to food at any other time.
Staffing Details We pride ourselves in our staff. They are motivated and interested in 'upskilling' and we ensure that each staff member undertakes the ACE training programme. Our Registered Nurses are accredited Assessors for Health Ed Trust NZ Inc. Staff are respectful and friendly. They are also very generous with their time which they often give freely to the service. We NEVER take this for-granted. A focus of care is to maintain the resident's dignity at all times.
Fees Details/Fees Do Not Include Please see the manager for full details.
Updated: 24 Apr 2012
Languages Spoken
Languages Spoken
LanguageStatusDetails
Cantonese Yes
Chinese Yes
Chinese dialect Yes
Cook Island Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Gujarati Yes
Hindi Yes
Interpreter Yes
Mandarin Yes
Maori - Te Reo Yes
Niuean Yes
Punjabi Yes
Samoan Yes
Tongan Yes
Vietnamese Yes
Updated: 8 Aug 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes
Non denominational Yes Clergy or spiritual advisors will be contacted as required.
Roman Catholic No The priest visits weekly to take communion.
Updated: 1 Aug 2012
Distances
Distances
LocationDistanceDetails
Public Transport 0.30 km Lexington Street
Shops 0.50 km Dairy, bakery, wine outlet and hairdresser opposite Lansdown Hospital
Mall 1.00 km We are located conveniently between Highland Park shopping centre, Botany Downs and Howick.
Parks 0.20 km Open park suitable for wheelchairs at the end of the street and childrens' park about 1 km distance.
Library 1.00 km Highland Park and Pakuranga
Updated: 8 Dec 2008
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Other details Yes Eldernet
New Zealand Aged Care Association (NZACA)
Updated: 8 Oct 2013

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