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Bupa Riverside Care Home

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Information Pack
At a glance
Vacancy
No
Name
Bupa Riverside Care Home
Category
Dementia Care (Secure environment)
Address
361 Mangorei Road
Merrilands
New Plymouth
DHB
Taranaki
Phone
06 758 1996
Email
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Web
Visit Website
Facebook
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Personnel
Owner
Bupa Care Services - 0800 60 80 99
Care Home Manager
Jenna Polkinghorn - 06 758 1996
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Description
Bupa is proud to offer rest home, hospital and respite/ carer support for people over 65 and young disabled at Riverside Home and Hospital in New Plymouth. Our goal and commitment to you is to help your loved one live the best life possible, supported physically, emotionally and socially, and to be as independent as possible.

The high quality of Bupa’s care is well known nationally as one of the leading providers of residential care in New Zealand.
Located in a peaceful situation surrounded by farmland, everything about Riverside home is comfortable and homely. We have a number of large rooms with en-suites, and other rooms with doors opening onto courtyards. Our lounge areas have a magnificent view of the Waiwhakaiho river. We have a number of internal courtyards, beautifully sheltered for enjoying outdoor relaxation.

Focusing on making each day the best it can be for your loved one is what’s most important to us. You can be assured that the quality of our nursing care is very high. We take the time to get to know each resident, so that our care can be personalised, respecting each person’s likes, dislikes and preferences.

We would be delighted to have the opportunity to talk with you about our care. Please phone Jill Baker, our Facility Manager, on (06) 758 1996, or feel free to drop in at any time. We can also guide you through the steps involved in coming to a care home for the first time.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 2 Feb 2015
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care19
Long term vacancyNo
Short term vacancyNo
Impending vacancyNo
Updated: 22 Sep 2017
Testimonials
Testimonials
"What a wonderful team you are. thank you all for looking after Merv." Zena

"To the Manager and staff at Riverside, many thanks for the loving care of Noela" her family
Updated: 20 Oct 2014
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes As required.
Diversional Therapist Yes Our Diversional Therapist looks after all of the activities for our residents enjoyment.
Activities Co-ordinator Yes Our activities coordinator is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Our residents enjoy weekly visits if they wish to access this service.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed. A GP who visits regularly and is also available on call.
Updated: 20 Oct 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes If is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgey and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabets and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage resident's needs and provide a range of products with visits by community nurse specialist on request.
Psychiatric Care Yes We will provide referrals to other services as required.
Stroke Rehabilitation Yes We provide support for residents who had had a stroke. This may include phsiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Dialysis Yes We are able to provide continuous ambulatory peritioneal dialysis. We also provide support for those requiring haemo dialysis.
Spinal Injuries Yes Your special needs can be discussed prior to admission.
Gerontological Care Yes Bupa prides itself on providing person-centre care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialist as required.
Psychiatrist Yes We make referrals for visits by community specialist as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 20 Oct 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes A subsidy may be available.
Private Paying Yes We welcome people who are self funding or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 20 Oct 2014
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options for Acute Care Funding. Ask your GP for details.
Other End of Life/Palliative Care Yes It is our privilege to caqre for people nearing the end of their life. We work closely with GP's and hospice to provide this care.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Rooms (Single) Yes
Rooms (Suit Couple) Yes We welcome couples and will work with you to provide a double room or adjoining singles.
May Bring Own Furniture Yes
Alcohol Permitted Yes
Pets In Residence Yes Riverside has a couple of resident cats and a bird.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents committee above.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behavious that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behavious that residents may have. This may include residents who become confused.
Lounges/seating areas Yes Riverside has 4 comfortable lounges, with two of them enjoying views across the river.
Outings Yes As part of the activities programme, regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Rural Setting Yes Lovely farm and river views, with horses and cows often in site.
Smoking Permitted Yes Smoking is permitted in the designated area.
Sprinklers Yes Riverside Care Home meets all NZ Fire Service regulations.
Audit report available Yes Audit report for the Health & Disability Standars is available on our website. Riverside is proud to achieve 3 years certification.
Updated: 20 Oct 2014
Special Features
Special Features
Our rooms are spacious and each has a lovely outlook. Recently refurbished, our home provides a lovely homely feel and is a popular choice.

We have lots of nice lounges around our home for relatives to visit and residents to sit in.

Riverside is owned by Bupa Care Services who is one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our speciality. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

We are also able to offer respite and carer relief for older people.

Buba has no shareholders so all surpluses are reinvested into our care homes.
Updated: 20 Oct 2014
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 20 Oct 2014
Additional Information
Additional Information
TopicDetails
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Riverside meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care.
Updated: 20 Oct 2014
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Interpreter Yes We are able to access an interpreter as required.
Updated: 20 Oct 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
(Other comments) Yes Weekly services are held on site for those residents who wish to attend.
Updated: 20 Oct 2014
Distances
Distances
LocationDistanceDetails
Public Transport 0.10 km Available just outside our home.
Shops   Merrilands Shopping Centre is nearby, and some of our residents enjoy a leisurely stroll down to the centre.
Library   The Library Bus visits every second Monday.
Updated: 20 Oct 2014
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
CareerForce Rest Home MOH Audit Report Available.
Updated: 20 Oct 2014

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