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Orongo Rest Home - KOWHAI

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At a glance
Orongo Rest Home
Orongo Rest Home
60 Park Rise
Campbells Bay
North Shore City 0630
Postal Address
Same as above
View Phone Number
View Email Address
Jo Jones - (09) 479 5211
Other services

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Restrictions - critical visitors only
Orongo Rest Home has many years association with the Campbells Bay area.
Our focus is to provide a sense of community in a caring, consistent environment that reflects high standards.
Our aim is to provide homely comfort for all those who live with us and a friendly welcome for all who visit.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 8 Nov 2012
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 15
Vacancy Yes
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 28 Jun 2022
Type Hours Per Week Status Details
Registered Nurse Yes Registered Nurse works full time Monday to Friday to provide clinical management and staff supervision
Enrolled Nurse Yes Manager has many years experience in elder care. Works full time Monday-Friday
Physiotherapist Yes Qualified Physiotherapist contracted to attend Orongo residents weekly. All new admissions assessed to establish their needs, treatment plan documented and carried out by the Physiotherapist, supported by Rest Home staff, ensuring continuity of care
Occupational Therapist Yes Contracted Occupational Therapist provides professional input into specifc resident needs identified at an initial assessment, liaising with Physio on resident mobility needs and providing oversight and input into the daily activities programme
Social Worker (on site) No Services of a Social Worker can be accessed via Community Service if requested by resident or family
Activities Co-ordinator Yes Activities Coordinator manages the activities programme Monday-Friday, supported by the Occupational Therapist. Experienced in elder care and able to provide activities that are appropriate and relevant to the residents
Hairdresser Yes Visits on a weekly basis, attending to residents in our hairdressing salon. Very experienced having provided a service to Orongo residents over a long period. Is flexible if residents require hair done for special occasions
Podiatrist Yes Contracted service, who is a qualified Podiatrist, providing a service to Orongo residents over many years. Visits routinely 6 weekly but will provide additional service if requested.
Dietitian Yes Contracted service by Qualified Dietitian available on request or when clinically indicated. Will visit and assess residents who require professional nutritional advice and support, provide treatment plan and assist staff to achieve set goals
Kaumatua Yes Relationship with Marae and services that can assist Orongo if a resident requests a Kaumatua. Training sessions for staff undertaken to increase cultural understanding
Chaplain/Spiritual Advisor No No in-house Chaplain available however Chaplains or Spiritual Advisor can be accessed at any time if requested by resident or family
Updated: 13 May 2010
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Oxgyen supply is available to manage any emergency response with competent trained staff able to administer. Regular oxygen administration, ordered by the Doctor or Specialist, is provided as directed by the resident's treatment plan
End of Life/Palliative Care Yes Registered Nurse able to provide supervision and management of residents in the Dementia unit who require additional support. Senior Caregivers are trained to manage these residents needs. Support and expertise received from North Shore Hospice
Wound Care Yes Wounds are managed according to current best practice standards, using up to date medical products. Additional advice is sought from Wound Management Specialist for any complex wounds ensuring the most effective management plan is in place.
Diabetic Care Yes Registered Nurse, in liaison with the Doctor, manages all diabetic needs and is responsive to situations that can arise for people with diabetes. All Dementia unit staff authorised to manage residents with diabetic needs are competency tested
Stroke Rehabilitation Yes Staff work with the Physiotherapist to develop a realistic treatment plan providing on-going support and management of the resident. Intensive rehabilitation programmes however are not achievable in this area
Infection Control Yes Orongo has an active and comprehensive programme in place that fully meets required certification standards. Staff training and on-going surveillance of potential infection issues result in prompt and appropriate response to any identified problems
Clinical Management Yes Registered Nurse provides clinical input
Updated: 13 May 2010
Feature Status Details
May Bring Own Furniture Yes Residents may appreciate having some personal furniture items in their room. This needs discussion with the Manager so furniture is appropriate to available space and the type of use it will be subjected to. Personal items such as photos are encouraged
Single Rooms Yes All bedrooms in the Dementia unit area are single rooms, maximising privacy
Alcohol Permitted Yes This would be controlled by the Registered Nurse after discussion with the Doctor. Some prescribed medications restrict alcohol consumption
Pets In Residence Yes Facility cats and birds in lounge areas
Negotiate To Bring Own Pet Yes This can be raised with the Manager and would depend on the type of animal involved.
Phone Access In Own Room Yes There is a portable phone for residents use. If residents want to have a phone this can be installed. Installation and ongoing costs are at the resident's expense.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Dementia unit can cater for the younger person with a variety of disabilities as additional staff rostered to this area. Dependant on funding being approved.
Lounges/seating areas Yes Lounge area with television. Dining area attached to lounge area. Access to secure outside area via lounge and corridor
Day Programme for day stay clients Yes We can provide day care. Private paying clients only (includes those who use Carer relief funding)
Outings Yes Regular outings provided in our van.The frequency of outings for individual residents varies according to the type of outing and is rostered to some extent.
Whanau Room No If relatives wish to stay over we will do our best to make you comfortable at the bedside. Families are welcome to use staff facilities.
Residents Committee Yes Held monthly. All residents welcome to participate
Policy for management of challenging behaviour Yes Comprehensive policy and dementia training ensures staff have a thorough understanding of managing behaviour events. Aim of management is to be observant and responsive to behaviour changes so situations can be diffused at the lowest level.
Confused Residents Yes
Smoking Permitted Yes Designated area outside of facility provided for smokers. Staff supervision provided if resident wishes a cigarette
Semi-Secure Yes Unit totally secure with external yard enclosed by boundary fencing
Updated: 13 May 2010
Interests & Activities
Interests & Activities
Activity programme in place managed by Activities Coordinator and overseen by Occupational Therapist. All residents invited and encouraged to participate in activities of interest to them.
Activities include: Big print books, Aromatherapy, Board games, Canine friends, Church service, Concerts, Cooking, Craft, regular Entertainers, Happy Hour, Housie, Music, Outings, Videos.
For the more frail resident one on one activity, such as being read to, may be more appropriate.
Updated: 13 May 2010
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Admission document clearly outlines services not included in fee. Manager can assist with any queries.
Staffing qualifications and details Area managed by Registered Nurse providing care and oversight/direction of Caregiving staff. Senior Caregivers in Team Leader role in absence of RN. Active staff training to maintain highly skilled staff.
Details about meals All meals cooked on site by Orongo Food Service staff. Specific dietary needs or residents with cultural needs catered for. All meals in dining room. Menu developed in liaison with qualified Dietitian.
Associated Complexes Regency Home and Hospital situated on Onewa Rd Northcote North Shore City. Facility provides Hospital, Rest Home and Secure Dementia unit accomodation
Updated: 13 May 2010
Languages Spoken
Languages Spoken
Language Status Details
English Yes All staff required to speak English while working in Dementia unit ensuring effective communication and understanding by all. Family supported to access interpreter services if appropriate. Staff speak a variety of languages and will assist if required
Updated: 13 May 2010
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes No regular services held at facility but Chaplains will vist at any time if requested by resident or family
Roman Catholic Yes Lay members of the church visit individual residents as requested by resident or family. Priest will visit as required when requested
(Other comments) Yes Orongo has no specifc religious affiliations and welcomes residents of any demonination. Religious visitors are always welcome to see any resident who wishes this to happen.
Updated: 13 May 2010
Location Distance Details
Public Transport Bus stop at bottom of Park Rise
Shops 0.50 Km Campbells Bay dairy
Mall 2.70 Km Milford shopping centre
Parks 0.50 Km Centennial Park
Library 4.70 Km Takapuna library
Updated: 13 May 2010
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 13 May 2010

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.