How to use this Site

 Menu Search

  • To begin, select the area of interest on the home page. Most sections have 'drop down' boxes. Make a more specific selection from this area eg Home Services (Help for those at Home)
  • Select your region from the map page.
  • The page that comes up, gives you the option of selecting 'VIEW ALL' or continuing to refine your search. We advise you to select the 'VIEW ALL' function first. This is due to the fact that as you refine your search your options decrease. For example: a service may lie on the boundary between two suburbs. What you might call the suburb and what the service provider may call it, could differ. By selecting 'VIEW ALL' in the first instance you also get a better overview and minimise the risk of missing out on the information that may be useful.
  • To refine your search so that you can locate the features that are important to you, click the relevant tick boxes. The more boxes you tick: the fewer your results. Select ‘SHOW LIST’.
  • The resulting list is arranged randomly with the Eldernet subscribers displaying first. Coloured icons indicate the type of information that may be viewed. The name address and contact numbers of other non-subscribing providers are listed following this. This list may also be arranged alphabetically.
  • Select the services of your choice for detailed information.

You can support Eldernet by emailing those facilities/services whose page you have visited and telling them that you found information about them on Eldernet.

Please note:

Many service providers and a small number of other agreed parties enter and update their own information. Eldernet is therefore a vehicle for their information and is not responsible for their content. These persons have been advised that by entering data onto the Eldernet site Eldernet Ltd understand that they agree to comply with relevant New Zealand standards, ethics and legislation eg Fair Trading Act 1986 and Privacy Act 1993 etc.

Eldernet Ltd make a conscientious effort to ensure that the information on this site is accurate and up to date, however we, or our agents, cannot accept liability for any omissions, errors or action taken on the basis of information contained on the site. The material on this site is intended for general information purposes only. It is not intended to replace information given to you by a health or other professional. Eldernet Ltd encourage you at all times, when seeking specific advice, to consult a professional in that field.

Eldernet also contains a large number of links to third party sites that in the opinion of Eldernet may provide information of interest to our users. However such information cannot be guaranteed to be accurate or up to date. We have very limited knowledge about the content of these sites, cannot give you any assurances about their information and take no responsibility for it. We ask you to exercise your judgment.

Complaints

How to make a complaint:

Identify whom you need to complain to:
  1. If your complaint relates to the Eldernet website, how it works or unsatisfactory dealings that you have had with any Eldernet team member etc. please contact placing the words ‘Complaint about Eldernet’ in the subject line
  2. If your complaint relates to information on one of our member’s pages or your dealings with them etc. contact them directly.
  • if you have no success by contacting them and if the complaint relates to information that you regard as being inaccurate and which is displayed on Eldernet please contact placing the words ‘Complaint about a service’ in the subject line
  • if you have no success by contacting them, or if you feel you are unable to contact them, and if the problem relates to you or your representative’s dealings with the service etc. then the following are options:

We take all complaints seriously and will address your concerns promptly. We have made important changes to Eldernet as a result of feedback from our users.

Comment

You are in charge of the search as you identify what features are important to you. Eldernet assists you to locate those services/facilities best matched to your needs. We trust that you find the site useful.

Please notify us if there are any problems and we will address them as soon as possible. If you've found Eldernet helpful let others know.

If you want to have the information about your service included on Eldernet please contact us at: team@eldernet.co.nz

The Eldernet developers are continuing to expand and improve the site. Revisit us soon.