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ACE Aged Care Education. Health Ed Trust NZ offer a range of education courses for care staff who work in residential care facilitities and for work place assessors. Courses include ACE Core Programme, ACE Dementia Series and the ACE Core Programme Stage 2. When all three of these programmes are completed the Student will have their National Certificate in Support of the Older Person.

ACC Accident Compensation Corporation

AT&R Assessment, Treatment and Rehabilitation. This service is generally based at public hospitals and is provided by a ‘multidisciplinary’ team made up of doctors, nurses, social workers, speech language therapists, occupational and physiotherapists etc.

Care Coordination Centre is a new response to NASC. It uses a different process and is based on a ‘restorative model’ provides a single point of entry for people into the wider services, enables more flexible use of funding, uses a new assessment process, improves communication and planning between health professionals (e.g. by using computer technology) and aims to provide support in a more ‘client lead’ way.

Careerforce A national training organisation. "We develop pathways to national qualifications and facilitate education and training for those working in the health and disability sector across New Zealand."

DHB District Health Board. New Zealand is divided into 21 DHB regions . DHB’s are responsible for purchasing a wide range of health services for the people in their region. DHB boards are comprised mainly of elected members with the balance being members appointed by the Ministry of Health. The Ministry of Health web site provides information about and links to DHB web sites.

DT Diversional Therapy – A leisure based activity programme commonly provided in residential care services. “The aim of which is to improving the quality of life through ongoing support and development of clients psychological, emotional, spiritual, social and physical needs and well being.”

DWI Department of Work and Income

GP General Practitioner. A GP is a specialist doctor who is trained to work in the front line of the healthcare system and is often referred to as the family doctor. The Medical Council maintains a register of all doctors including GP’s

InterRAI A computer based assessment programme.

MOH Ministry of Health

MSD Ministry of Social Development

NASC Needs Assessment Service Co-ordination. The process whereby a persons needs are assessed and access to support services including residential care and home support services arranged. NASC agencies are contracted to DHB’s. (see also Care Co-ordination Centre)

NZACA New Zealand Aged Care Association (ex HCPNZ [Health Care Providers New Zealand] and ARCH)  An organisation of residential care providers.

NZCCSS New Zealand Council of Christian Social Services – An organisation comprised of various Christian agencies which, as part of its role, is active in advocating for quality services for older people.

NZHHA New Zealand Home Health Association . An organisation of home care providers.

NZQA New Zealand Qualifications Authority

OT Occupational Therapist - Occupational therapists work with people to regain lost abilities, or to develop new skills and interests. Practising occupational therapists must be registered and hold an annual practising certificate. The Occupational Therapy Board displays the Register of Occupational Therapists

POAC Primary Options for Acute Care – A primary health funded short-term care option for looking after the monitoring and care of those, who in the past would have been sent to hospital.

PHO Primary Health Organisation – PHO’s are community based organisations of health care professionals who provide first level health care to their local people. The organisations are made up of general medical practices including doctors, practise nurses, physiotherapists etc and other health promotional services. The Ministry of Health web site provides a list of PHO.

PT Physiotherapy/Physiotherapist - Physiotherapists work with people to develop, maintain and restore maximum movement and physical function. Practising physiotherapists must be registered and hold an annual practising certificate. A list of physiotherapists is available from the New Zealand Society of Physiotherapists Inc. Click the words 'Locate a Physio' on the left side menu.

RCL Residential Care Line – This is a national informational service and is funded through a contract with Auckland District Health Board.

RCS Residential Care Subsidy - This subsidy may be available for those requiring residential care. Eligibility criteria apply. Assessment is made by Work & Income.

Single Point of Entry A Coordinated, centralized way of managing referrals to public services.

RN Registered Nurse – This is a lifetime qualification however every practicing RN must hold a current practising certificate. The register of those holding this certificate is operated by the Nursing Council of New Zealand and is updated daily.

RVA Retirement Village Association. A voluntary organisation of Retirement Village operators and those who work in the sector.

SPA Support Package Allocation

SPOE Single Point of Entry. A centralised way of managing referrals.

SW Social Work/Worker. Registration is voluntary. Increasing numbers now hold Competency qualifications and Registration. The professional Association for social workers is Aoteoaroa New Zealand Association of Social Workers. The Social Workers Registration Board is the body managing registration of social workers. The register is online.

WINZ Work & Income New Zealand – see DWI

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Rest Homes, Retirement Villages and Home Services in New Zealand