Rest Home Care
Ross Home & Hospital (Presbyterian Support Otago)
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Ross Home is among four Otago rest homes and hospitals, all owned and operated by Presbyterian Support Otago (PSO), that have been certified as being in the top 10 of the 716 rest homes in New Zealand.
Ross Home (Dunedin), Taieri Court (Mosgiel), Elmslie House (Wanaka) and Ranui (Alexandra) have been certified as worthy of the maximum four year certification period by the Ministry of Health, through independent auditor Health & Disability Auditing New Zealand (HDANZ). As at September 2010, they are the only Otago rest homes and hospitals to receive such recognition. The audit included reviews of policies and procedures, observation of how services were provided to residents, surveys of and meetings with residents and families, plus interviews with rest home management. PSO introduced the Valuing the Lives of Older People philosophy of care for residents some years ago, a level of service being practiced in a way the auditors found “fantastic”. “This is a well-deserved outcome for all your hard work and going the extra mile for residents." A change of address, not of lifestyle, is how we like to describe a person’s move into a Presbyterian Support Otago home or hospital. Residents continue to have personal choices – when to get up in the morning, go on outings, be involved in activities…daily life is determined by individual needs and preferences. Like all our facilities, Ross Home & Hospital welcomes people of all backgrounds and cultures. Ross Home is in Dunedin's North East Valley. It is renown for its quality care, stunning gardens and courtyards, and the popular cafe where residents, family, friends and community members can while away an hour in comfort. Offering a wide range of services, Ross rest home and hospital rooms are always in demand, and has a long, proud tradition of providing quality services. The staff does all it can to help residents and families experience a good transition to living at Ross, and welcomes family input into creating the right ‘personal feel’ for their loved one. Ross also offers: Hospital care Demential care Psychogeriatric Hospital care Independend living - rental Our facility also offers these services: |
| Detail | |
|---|---|
| Address | 360 North Rd |
| Suburb | North East Valley |
| District | North East Valley |
| City/Town | Dunedin |
| District Health Board Area | Southern (Otago) |
| Phone | (03) 473 0029 |
| Fax | (03) 473 0709 |
| Manager | Margaret Pearce (Phone: 03 473 0029) |
| Owner | Presbyterian Support Otago (Phone: 03 477 7115) |
| Website | http://www.psotago.org.nz |
| Updated: 23 Nov 2011 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Unknown |
| Updated: 8 Feb 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 40 |
| Long term vacancy | No |
| Short term vacancy | No |
| Subsidised short term care vacancy | No |
| Private short term care vacancy | No |
| Impending vacancy | No |
| Updated: 8 Feb 2012 | |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Ross Home has Registered Nurse coverage 24 hours a day, seven days a week. The Manager is a RN and holds a current annual Practising Certificate | |
| Enrolled Nurse | Yes | ||
| Physiotherapist | Yes | ||
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | ||
| Podiatrist | Yes | ||
| Dietitian | Yes | ||
| Accredited Visitors | Yes | Ross can access Accredited Aged Concern volunteer visitors, however, Ross has it's own experienced volunteer team to assist where and when needed | |
| Chaplain/Spiritual Advisor | Yes | Ross has its own Chaplain but also welcomes visiting Chaplains from the community | |
| Updated: 15 Jul 2010 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | |
| IV Antibiotic Capability | Yes | |
| Oxygen Management | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advisor | Yes | |
| Infection Control | Yes | |
| Specialist Palliative Care | Yes | |
| Palliative Care | Yes | |
| Stroke Rehabilitation | Yes | |
| Gerontological Care | Yes | |
| Clinical Manager | Yes | Unit Nurse Manager |
| Updated: 15 Jul 2010 | ||
| Feature | Status | Details |
|---|---|---|
| Day Care | Yes | |
| Short Term Care e.g. Carer Support, Respite Care | Yes | |
| Carer Support/Respite Care Booking Facility | Yes | |
| Palliative Care Contract | Yes | |
| Rooms (Single) | Yes | |
| Rooms (Suit Couple) | Yes | Adjoining rooms with shared ensuite |
| Ensuite | Yes | Shared ensuites |
| May Bring Own Furniture | Yes | |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | By arrangement |
| Phone Access In Own Room | Yes | |
| Resident can adjust heating in own room | Yes | |
| Residents Committee | Yes | |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Lounges/seating areas | Yes | |
| Outings | Yes | |
| Smoking Permitted | Yes | Outdoor area available for smokers |
| Semi-Secure | Yes | Locked at night |
| Sprinklers | Yes | |
| Audit report available | Yes | Please take the time to look for our report on the Ministry of Health website. We are proud of our report which is undertaken by an independent third-party review authority. http://cert.moh.govt.nz/certification/review.nsf |
| Updated: 15 Jul 2010 | ||
| Ross Home is an integral part of Dunedin's North East Valley and a highly sought-after home for older people seeking residential care.
The exceedingly high standard of meals is always commented on by residents and visitors alike, and Ross Cafe, just inside the main doors to the attractive premises, is a popular place to catch up with family and friends. All Presbyterian Support Otago residences have a policy of valuing the lives of older people, and this is reflected in the many services and facilities offered. Ross Home is purpose-built and maintained to a high level, and residents have plenty of room in which to enjoy the wide range of activities continually available to them. |
| Updated: 15 Jul 2010 |
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Maintaining regular sporting and community activity our individual residents had before moving to Ross, is encouraged. We believe residents should maintain the connection they had with their family, friends and community, and will do all we can to ensure those connections are kept.
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| Updated: 15 Jul 2010 |
| Topic | Details | |
|---|---|---|
| Details re Meals | All reasonable steps are taken to ensure residents have their food preferences respected. A dietician oversees the nutritional value of every meal and our highly experienced cooks create attractive meals from in-house commercial kitchens. | |
| Staffing Details | All Presbyterian Support Otago homes have multi-disciplinary teams with staff focused on providing respectful, quality care to residents. | |
| Associated Complexes | Elmslie House Home & Hospital, Holmdene Home & Hospital, Iona Home & Hospital, Ranui Home & Hospital, St Andrews Home & Hospital, Taieri Court Rest Home,Wanaka Retirement Village and Enliven Otago (Presbyterian Support) - Help for Those at Home | |
| Fees Details/Fees Do Not Include | Details are discussed at initial meetings | |
| Updated: 5 Aug 2010 | ||
| Language | Status | Details |
|---|---|---|
| Other Information | Yes | English is spoken at all Presbyterian Support homes and hospitals. In some cases staff are able to converse in other languages. |
| Updated: 15 Jul 2010 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | Presbyterian Support Otago homes and hospitals are non-denominational. Church services are held by visiting Chaplains and residents are encouraged to continue their religious affilliations out in the community. |
| Updated: 15 Jul 2010 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 km | Buses pass the front door of Ross on a regular basis, and taxis can be arranged. |
| Shops | 2.00 km | The North East Valley shopping centre is about 2km away but there are several dairies inbetween. |
| Mall | 0.00 km | Collected and delivered on the premises |
| Parks | Nearby | |
| Library | Nearby | |
| Updated: 15 Jul 2010 | ||
| Credential | Status | Details |
|---|---|---|
| Audit Report Available. | Yes | http://cert.moh.govt.nz/certification/review.nsf |
| New Zealand Home Health Association | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Community Support Services (Residential) | Yes | |
| New Zealand Council of Christian Social Services (NZCCSS) | Yes | |
| CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) | Yes | |
| Home and Community Support Sector Standards (Standards NZ) | Yes | |
| Health and Disability Auditing New Zealand Limited (Auditing Agency) | Yes | |
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| Updated: 15 Jul 2010 | ||