Rest Home Care

Resthaven Christchurch - Kowhai

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MISSION STATEMENT

To be the leading provider of services for older New Zealanders with health and support
needs, assisting them to reach their maximum potential and continue their relationships
with family and community

VALUES STATEMENT

1. Being committed to service excellence.
To provide services of unsurpassed excellence in a way that reflects our residents’
individuality, life experience, potential and their right to respect and dignity

2. Valuing our colleagues in the workplace.
To nurture and support each other in a safe learning environment where trust, team spirit,
equality and the search for knowledge leads to self development and the best service for
our customers

3. Celebrating cultural diversity.
To celebrate cultural diversity as a strength and the Treaty of Waitangi as a unique
feature of New Zealand society so that our workplace and the services we provide may be
enriched.

4. Being accountable.
To take ownership of each situation so we can confidently meet our wider responsibilities.
Constantly striving to do better
To always look for ways to improve ourselves and what we do, to never be complacent, to
welcome complaints as opportunities and be an example to others

5.Keeping a family and community focus.
To always remember that we are part of a wider community and that the families and
friends of our residents are an integral part of who they are.

Updated: 13 Jan 2014

Our facility also offers these services:

Contact Details
Detail
NameResthaven Christchurch
Address901 Colombo St   View Map
SuburbCity
DistrictCentral
City/TownChristchurch
District Health Board AreaCanterbury
Phone(03) 379 9033
Fax(03) 379 9033
Mobile027 675 3345
ManagerKate Ashdowne (Phone: 03 3799033)
OwnerOceania Group
Email View Email Address
Website http://oceanialiving.co.nz
Updated: 13 Jan 2014

Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsNo
Updated: 13 Jan 2014

Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care25
Long term vacancyYes
Short term vacancyYes
Single room with garden outlook suitable for female. Newly refurbished and comes complete with a 32" flat screen tv. There are no additional charges on any of our Rest Home rooms.
Impending vacancyNo
Updated: 17 Apr 2014

Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We provide 24 hour Registered Nurse cover with on call overnight and in weekends.
Physiotherapist Negotiable We have plenty of access to Physiotherapists if needed. Please ask us for more information.
Own Social Worker No Accessed through Christchurch Hospital.
Activities Co-ordinator Yes Janice is our Diversional Therapist, and she works Monday to Friday. There is list available of the weeks activities posted around the facility.
Hairdresser Yes Every Wednesday afternoon - male and female. This is all done on site.
Podiatrist Yes Our Podiatrist visits every 6 weeks.
Dietitian Negotiable National Dietitan reviews the menus annually. A private Dietician attends for any other dietary concerns.
Accredited Visitors Yes Age Concern registered visitors.
Kaumatua Negotiable We will access a Kaumatua when required.
Chaplain/Spiritual Advisor Yes Volunteer from The Salvation Army.
Other Personnel Yes You will all be welcomed by our Facility Administrator - Merilyn
Updated: 13 Jan 2014

Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care’ Yes The staff are experienced in end of life care.
Gastronomy/Nasogastric Management No but we can access this if required.
Oxygen Management No but we have staff who are capable in this area.
Surgical Followup Yes A staff member will escort residents to appointments if family member is unavailable. Transport can also be arranged.
Wound Care No but we have staff who are capable in this area and have on going training in place.
Diabetic Care No but we can access this if required.
Continence Advisor Yes Nurse Maude Association provides this service.
Infection Control Yes Registered Nurse has NZQA Intermediate Certificate in Infection Control
Stomal Therapist Yes Nurse Maude Association provides this service.
Psychiatric Care No but we can access this if required.
Stroke Rehabilitation No but we have staff who are capable in this area and have on going training in place.
Tracheotomy Care No but we can access this if required.
Dialysis No but we can access this if required.
Spinal Injuries No but we can access this if required.
Specialised Dementia Care Yes We have a 24 bed secure Dementia Unit on site.
Gerontological Care Yes Our Facility Manager is trained in this area.
Urology No but we can access this if required.
Clinical Manager Yes Jill Quainoo.
Anthroposophical Care No but we can access this if required.
Psychologist No but we can access this if required.
Psychiatrist No but we can access this if required.
Updated: 13 Jan 2014

Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes
Carer Support or other Short Stay Yes
Subsidised service Yes
Updated: 13 Jan 2014

Features
FeatureStatusDetails
Under 65 yrs with Disability Yes Provided funding is approved.
Day Care Yes Day care is available by arrangement and for a small fee. The fee includes hot midday meal, morning and afternoon tea. We have a Diversional Therapist and the programme is exciting and varied.
Primary Health Funded Short Term Care Yes Dinner, Bed and Breakfast service available - please ask us for more information.
Whanau Room No Although we do not have a dedicated whanau room, we encourage family and friends to be actively involved in all aspects of our resident's life here at RestHaven
Rooms (Single) Yes All our rooms are single and are of the same size. Newly refurbished spacious wet areas are located close to all rooms. Light and airy rooms with TV and phone connections. The rooms are welcoming and bright.
Rooms (Suit Couple) Yes We have some rooms with an adjoining door for couples.
Ensuite No But all our toilet and bath facilities are easily accessible from all rooms.
May Bring Own Furniture Yes All rooms have in-built furniture units. We encourage you to bring your own ornaments, small furniture and belongings to make your room feel just like home.
Pets In Residence Yes We have two canaries, three budgies and a fish tank for the pleasure of our residents. We have adopted two lovely cats.
Negotiate To Bring Own Pet Yes If you have a pet we will happily discuss your needs with you.
Phone Access In Own Room Yes We can arrange for your own phone at Resident's expense. Mobile phone may be used by residents in their room.
Resident can adjust heating in own room Yes The building is well heated throughout. Radiators are located in each bedroom and the resident can adjust the heating level.
Residents Committee No We do however have monthly resident's meetings, chaired by our Facility Manager.
Newsletter No Not currently.
Policy for management of challenging behaviour Yes We have an Oceania policy in place, this can be printed off for you if needed.
Confused Residents Yes We have an Oceania policy in place, this can be printed off for you if needed.
Lounges/seating areas Yes The main lounge and dining room are centrally situated. There are a number of small seating areas both inside and outside.
Outings Yes We go all sorts of places! We go to Akaroa, Orana Park, out to the beach, Haswell Quarry, other Rest Homes and other places of interest. We are open to suggestions too!
Rural Setting No We are located near central Christchurch, but are very peaceful and homely.
Smokers Room Yes Our smoker’s room is located separately from the main building. Access is undercover. Windows facing in all directions give great views of all the ‘comings and goings’ and of the garden. Also a pool table in the room!
Smoking Permitted Yes In designated areas only
Semi-Secure No Residents may come and go as they are able.
Sprinklers Yes
Updated: 15 Jan 2014

Special Features
Resthaven is situated among peaceful gardens in the heart of bustling Christchurch. With individual and personalized care in comfortable, homely surroundings living at Resthaven takes the worry away and allows you to relax and enjoy the good things in life - friendship and fun.


BACKGROUND

Resthaven was opened as an Aged Care Residence in 1935 and the present facility has been in operation since 1980 and was previously run by The Salvation Army. It is an Oceania Group care facility and is a classic of its era, refurbishment has modernised the interior.

Resthaven is a 49-bed purpose built rest home located in the central city area of Christchurch, between the “four avenues”. The small lounges located at convenient points around the home are ideal for small groups of residents or residents and their visitors. There are two kitchenettes which contain a fridge - residents and visitors are welcome to make a ‘cuppa’ here.

We have a beautiful large conservatory area - it is light and sunny and is able to be used by residents and their families it's a great place for celebrations and activities!

Our grounds are more spacious that they appear from the road. The design of the home incorporates a number of sheltered courtyard areas, many with raised gardens surrounded by seating, onto which the rooms face. Other garden seating is provided under the large walnut tree at the end of the property.

CULTURAL AND SPIRITUAL EXPRESSION

We recognise that cultural and spiritual diversity exists among our residents.

Our policy is to provide a service which acknowledges and respects the cultural and spiritual needs of each individual resident in our care. We recognise the principles of the Treaty of Waitangi - partnership, participation, and protection - which must under pin any health strategies we develop. We acknowledge taha wairua (spiritual), taha hinengaro (mental), taha tinana (physical), and taha whanau (family), as the cultural basis for provision of services to Maori.

Each resident's cultural and spiritual beliefs and practices are recognised and respected, and reflected in their care plans. Family/whanau consultation, and participation, in care is welcomed. Reasonable efforts are made to enable special cultural and spiritual beliefs and practices in relation to diet, dress, and special events to be fulfilled. Spiritual and cultural beliefs and practices are recognised and respected in relation to death, dying, and grief.

We would be delighted to show you around our home - for an appointment or for further information please contact the Manager - you can also call us, or just drop in!
Updated: 13 Jan 2014

Interests & Activities

Residents are very much encouraged to maintain friendships and activities outside the home.


The Activity programme is co-ordinated by our Diversional Therapist and includes:

Baking Days,
BBQs,
Blind Foundation (talking books, tapes, etc),
Board games (draughts, scrabble, chinese checkers),
Bowls,
Canine friends - animal visitors visit the home,
Companion Club,
Concerts (we offer the opportunity to go to concerts at various venues),
Creativity Sessions/Art and Craft,
Entertainers,
Exercises to suit all levels,
Games,
Garden Walks,
Guest Speakers,
Housie,
Indoor Games,
Jigsaws
Library Trolley,
Minibus Outings,
Mini Golf
Movies
Newspaper Reading,
Pamper Sessions,
Pastoral Care,
Quizzes,
Religious Services,
RSA Visits,
Shopping Trips,
Sing-a-longs,
Videos


And anything else anyone comes up with!!


FESTIVE OCCASIONS

Christmas, New Year, and Easter are especially happy and meaningful times of the year, and we enjoy celebrating them.

The birthdays and anniversaries of residents are very special and we would like to recognise them provided residents agree.
We will also celebrate other traditional events and local community occasions., Companion Club, Care and Craft, Gardening

Updated: 15 Jan 2014

Additional Information
TopicDetails
Details re Meals All meals cooked on site, home baking for morning and afternoon teas. Special occasions catered for well e.g. 100 yr birthday parties. Our suppliers have told us they would come and eat here as we buy the best variety of food available! We are able to provide a meal for family provided we have notice, there may be a small charge for this.
Staffing Details Good ratio of staff to residents and is always being reviewed as needs change. Many of our staff are long serving and experienced. We are a friendly team.
Associated Complexes We are an Oceania Group care facility.
Fees Details/Fees Do Not Include Please contact our Nurse Manager for further details.
Updated: 15 Jan 2014

Languages Spoken
LanguageStatusDetails
Dutch Yes
English Yes
Filipino Yes
Interpreter No could be accessed if required.
Updated: 13 Jan 2014

Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly services
Baptist Yes Monthly services
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes We have visiting clergy from Anglican, Baptist, Roman Catholic and Presbyterian churches
Presbyterian Yes Monthly services
Roman Catholic Yes Individual Roman Catholic Communion is held as required.
Salvation Army Yes Our Chaplin is available on call and visits twice a week.
(Other comments) No Other religious denominations visit our centre on a regular basis. Please let our manager know if you wish to access these.
Updated: 13 Jan 2014

Distances
LocationDistanceDetails
Public Transport 0.03 km The bus stop is right outside that will take you out into the suburbs.
Shops 0.50 km Cafe on the corner.
Mall 2.00 km We are close to a number of suburban malls such as The Palms, Riccarton and Merivale Mall
Parks 2.00 km Hagley Park
Library 2.00 km We have an in-house library run by our Diversional Therapist who changes the books monthly.
Updated: 15 Jan 2014

Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Aged Care Association Yes
ACE ("Aged Care Education" Training programme) Yes All staff are involved in the ACE programme. We also run a comprehensive inservice programme reflecting needs and issues in the Home.
National Certificate in Support of the Older Person (not available after Dec 2010) Yes Several Staff hold this qualification.
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
New Zealand Aged Care Association ACE ("Aged Care Education" Training programme) CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 13 Jan 2014


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