Hospital Care: Wesleyhaven - Wesley Hospital

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Updated: 8 Oct 2014

Wesleyhaven’s hospital offers specialised assistance should you require 24 hour nursing in a positive, friendly and respectful environment.

Most residents share rooms which many families find has a significant benefit of increased interaction and support. A small number of single rooms are also available.

The hospital’s open plan layout provides opportunities for residents to take part and observe the happenings and staff activity around them.


Wesley Community Action Services for Older People works within the community with older adults to help them achieve and maintain a quality of life they control and enjoy.
Updated: 8 Oct 2014

Service/Facility Details
Contract with DHBYes
Additional Room CostsNo
Updated: 23 Sep 2014

Bed and Vacancy Details
Approximate number of beds at this level of care33
Updated: 9 Dec 2014


“Like living in a little bit of heaven.”

“Food, good choice of food, sausages, meatloaf, everyday a choice of two. Don’t have to go to the supermarket or do the washing up afterwards. I like my bedroom in here too, it’s small but I like it. One of these girls will take me for a shower. That wouldn’t happen everyday when I was at home alone.”

“Really appreciate the dedication and friendliness of all the staff.”

“I enjoy it immensely. I like the caregivers here. They’d do anything for you. I like the meals, one of the reasons I had to come was I wasn’t cooking too well at home on my own. It’s very peaceful because we’re tucked away in the bush, it’s so quiet here.”

“It’s more social here than when I was in my own home by 10,000 times. Oh yes. When I first came in it was Christmas and I had people from all round the island call into see me when they were down here. It was my birthday the other day and I had some friends from Te Puke come into see me.”

“You get an amazing view, at night time all the street light up like a Christmas tree, that bus service is superb. Get on the bus, sit anywhere you like. Every 15 minutes it goes.”

“Doctor said you just can’t go past WesleyHaven, it’s the carers, they are often there long term, they are very happy in their work and he recommended it highly.”

“The grounds are nice, beautifully kept, we go for walks in the warmer months. The gardens are so nicely looked after.”


“They are very good. They don’t rush. They respect mum’s likes and dislikes because even with short term memory loss she is fiercely independent. She’s got her own little room with all her things from home.”

“I do feel on the whole they are very good. It’s the carers that make it rather than the building. They all know mum by name which is so important. They make a point of using her name even if they are passing her in the hallway at least she hasn’t forgotten her own name even if she’s forgotten most other things.”

“If there are angels on earth then these girls are them. They do a marvellous job”.


“The staff are all really good, I think we’ve got a really good team here, we don’t have a high staff turnover, casuals come and go but the permanent staff seem to stay on which is really good. Some staff have been here over 20 years.”

“I think the residents get a fuller life, they appear to be very happy. A lot of them have come from living alone and they really enjoy the company, we’ve had a couple that have just come in for respite care, one’s just turned a hundred, and they’re staying permanently now, one’s just gone home, she’ll be back in a couple of weeks, before she came in she was very morbid, and they can’t believe the spring in her step now since she’s been here, so they’re looking at sending her back here and she wants to come back here.”

“We take a personal interest in the clients; the residents here are not just a number.”
Updated: 23 Sep 2014
TypeHours Per WeekStatusDetails
Registered Nurse Yes There is a Registered Nurse on duty 24 hours a day to oversee the day to day care.
Physiotherapist Yes Our Physiotherapist visits weekly. The Physiotherapist assesses each resident on admission and provides ongoing physiotherapy for maintenance of existing mobility.
Occupational Therapist 0.00 Yes Our Occupational Therapist visits weekly.
Diversional Therapist Yes (see Recreation Co-ordinator)
Activities Co-ordinator Yes Our Recreational Co-ordinator facilitates the programme in consultation with the Occupational Therapist.
Hairdresser Yes Karen our hairdresser visits weekly and provides a very reasonably priced service. Staff are happy to book an appointment for residents.
Podiatrist Yes Paul our podiatrist visits every 6 weeks or as required.
Dietitian Negotiable A referral is made if required to the Community Dietician. Staff liase as appropriate with the Hospital Dietician following discharge from Hospital.
Accredited Visitors No Wesley is open to such programmes, but this service is more commonly used by those living in the wider community. Residents do however enjoy visits from various Wesley volunteer visitors.
Kaumatua Yes Rackie and Iris Pahau - Is Wesley Community Actions advisor's on Maori Tikanga. They are also available to visit Maori residents if requested.
Updated: 23 Sep 2014
Under 65 yrs with Disability Yes Each persons situation is carefully assessed. We endeavour to ensure that your individual needs are met.
Rooms (Single) Yes We have two single rooms.
Rooms (Shared) Yes We have one two bedded room and a range of four bed cubicles
May Bring Own Furniture Yes Residents may have small items of furniture such as a television.
Pets In Residence Yes We have our own resident few goldfish in a tank. There are regular visits from K9 (Canine) Friends and The SPCA.
Residents Committee Yes Residents across Wesleyhaven are represented on this committee.
Policy for management of challenging behaviour Yes Wesleyhaven has an excellent reputation in this area.
Confused Residents No Wesleyhaven is very accomodating of residents with special needs.
Lounges/seating areas Yes We have comfortable lounge facilities with sky television and video/dvd. The dining room and lounge are ideal venues for events.
Outings Yes
Sprinklers Yes
Updated: 23 Sep 2014
Special Features
Wesley Hospital


Wesley Community Action provides services for older people that are life enhancing, complement individual lifestyles and promote personal growth. We unconditionally value and honour each person as a contributing member of the community recognising that each person is an expression of a particular culture, social network, environment and life experience. We also recognise that people have spiritual, social, sexual, emotional, physical and intellectual needs throughout their lifespan.

The services are designed to enable the person to feel a sense of dignity, well being, uniqueness and a purpose for living by:

1. providing care that respects people’s independence and need to exercise control over their lives.

2. providing the opportunity for people to make and maintain meaningful relationships and supporting existing social networks and primary carer relationships.

3. supporting and encouraging the development of existing abilities.

4. creating environments that provide for personal choice, space and dignity.

5. maintaining connections with the local community.

Issues of concern

We encourage resident, friends and relations to discuss any concerns they have, at any time with staff.

Multidisciplinary/Family Meetings

We also hold a meeting with each resident and invited family member/friend and staff members every six months to discuss the resident’s care and well being. This provides an opportunity for discussion and input into the resident’s lifestyle plan for ongoing care.
Updated: 23 Sep 2014
Interests & Activities

The Activity Programme for Residents.

As the Hospital residents are often quite unwell, the Recreation Co-ordinator pays even closer attention to their individual needs in consultation with Occupational Therapist. One to one time with the Co-ordinator is planned wherever possible along with group games, sing-alongs, outings and visits from outside entertainers.

Visits from the SPCA and Canine Friends are always looked forward to. As shopping is sometimes not possible for hospital residents, the staff can undertake that if family and friends are not able to.

As this is home for the residents, visitors are encouraged to visit whenever it suits.

Updated: 23 Sep 2014
Additional Information
Details re Meals Meals and baking are prepared fresh each day on site by qualified, experienced cooks who provide nutritious and tasty meals with ample servings. Dietary needs are taken into account along with personal preferences and the menu is put together by the cooks, dietitian and managers. The main meal of the day is lunch; meal times are: Breakfast - 7.30am – 9.30am Morning tea 10.30am Lunch - 12 noon to 1 pm Afternoon tea - 2.30pm Evening meal - 5.00pm – 6.00pm Supper - 8.00pm
Staffing Details The Hospital is managed by Colette whose warmth and professionalism bring a consummate level of care to residents. She is a Registered Nurse with a robust background in nursing and management. We are proud of having many Registered Nurses to support the caregiving team. the kindness, patience and respect shown to residents is second to none. As with our other buildings on site, the care team is supported by the kitchen, maintenance and administration staff. Ongoing support is given by the Manager and Education Co-ordinator to ensure that the latest practices and methods are put in place.
Fees Details/Fees Do Not Include Please see the Manager for details.
Updated: 23 Sep 2014
Languages Spoken
Cook Island Yes
English Yes
Fijian Indian Yes
Maori - Te Reo Yes
Polish Yes
Samoan Yes
Tokelauan Yes
Updated: 23 Sep 2014
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes Representatives of different faiths from local parishes also visit regularly to provide support. We can arrange for any person in our care to attend his or her own church if required.
Methodist Yes Regular church services are held by our Chaplain and other parishes.
Updated: 23 Sep 2014
Shops 0.50 km Staff will readily undertake reasonable shopping requests and shopping trips are encouraged.
Mall 1.20 km Naenae Shopping Centre
Parks 0.10 km We are situated in a lovely garden setting at the top of Rata Street in Naenae and adjoin recreational reserve land.
Library   Visits to the library, the collection of library books and a “talking books” service for the visually impaired can be arranged.
Updated: 23 Sep 2014
Credentials & Membership
Credentials & MembershipStatusDetails
New Zealand Council of Christian Social Services (NZCCSS) Yes
Updated: 23 Sep 2014