Rest Home Care
Windermere
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| Owner Operated. Owner is also the Registered Nurse."Providing quality care, courteous and helpful assistance in a warm and friendly extended family environment." |
| Detail | |
|---|---|
| Address | 10 Thornton Road View Map |
| City/Town | Cambridge 3434 |
| District Health Board Area | Waikato |
| Phone | (07) 827 4073 |
| Fax | (07) 823 2455 |
| Mobile | 021 137 1853 |
| Manager | John & Carolyn Evans (Phone: (07) 827 4073) |
| Owner | John & Carolyn Evans (Phone: (07) 827 4073) |
| Updated: 11 Mar 2011 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Unknown |
| Updated: 23 Feb 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 21 |
| Long term vacancy | Yes |
| Short term vacancy | Yes |
| A warm welcome to all enquires and visitors. | |
| Impending vacancy | Yes |
| Updated: 25 May 2012 | |
| Upon request we can offer testimonials from Residents or their family members. |
| Updated: 30 Jan 2012 |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 70 | Yes | Access to two Registered Nurses / Owner-Nurse Manager 24 hours/day for assessing resident health needs and dealing with emergency situations |
| Enrolled Nurse | 20 | Yes | One of our Carers is an Enroled Nurse |
| Physiotherapist | Yes | As required. | |
| Occupational Therapist | Yes | As required. | |
| Diversional Therapist | No | . | |
| Activities Co-ordinator | 25 | Yes | Our activities co-ordinatior is at Windermere every week day organising a comprehensive range of activities. |
| Hairdresser | Yes | Two hairdressers come to the home, so you have a choice. You may also choose to visit your own hairdresser. | |
| Podiatrist | Yes | 6 weekly visits | |
| Dietitian | Yes | ||
| Accredited Visitors | Yes | ||
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | ||
| Updated: 11 Mar 2011 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | If required |
| Surgical Followup | Yes | All below can be accessed thru District Health Board |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advisor | Yes | |
| Infection Control | Yes | |
| Specialist Palliative Care | Yes | |
| Palliative Care | Yes | |
| Psychiatric Care | Yes | |
| Stroke Rehabilitation | Yes | |
| Urology | Yes | |
| Community Health | Yes | |
| Clinical Manager | Yes | |
| Psychologist | Yes | |
| Psychiatrist | Yes | |
| Updated: 11 Mar 2011 | ||
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | Our pre-entry criteria apply. Persons must be suffering from a medical condition and assessed as requiring residential care. |
| Day Care | Yes | Private paying or funded care. |
| Short Term Care e.g. Carer Support, Respite Care | Yes | Short term care is available according to bed availability. |
| Carer Support/Respite Care Booking Facility | Yes | |
| Palliative Care Contract | No | End of life care is however important for us. This is real nursing and we love to provide it for our residents. Spending time with these residents is very special. Families may use the lounge upstairs as required. |
| Whanau Room | Yes | |
| Rooms (Single) | Yes | All rooms are single. |
| Rooms (Suit Couple) | Yes | We have rooms that are large enough for couples |
| May Bring Own Furniture | Yes | |
| Alcohol Permitted | Yes | Residents may keep alcohol in their own rooms. We keep our residents beer in the fridge to keep it cold. |
| Pets In Residence | Yes | Pets are also welcome to visit the home. We ask that dogs be kept on leads. We have two resident cats. |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | Four Portable phones are available, or your own private phone can be installed |
| Resident can adjust heating in own room | Yes | All rooms have there own heaters.Heating levels are as the resident wishes. |
| Residents Committee | Yes | Six weekly meetings |
| Newsletter | Yes | Newsletters go out to families every 3 months |
| Policy for management of challenging behaviour | Yes | If there is a change in resident behaviour there is a reason for this such as illness or an acute event. We have a no restraint policy but do have an emergency policy, which may need to be implemented to keep residents safe. |
| Confused Residents | Yes | We cannot provide care for those who wander or intrude into other resident’s space. A referral for reassessment will be made in these situations. This will ensure a better quality of life for all. |
| Lounges/seating areas | Yes | There are several comfortable and attractive places throughout the home for residents and their families. |
| Outings | Yes | Windermere has it's own minibus for use by residents. Our staff are suitably qualified to drive. There are some organsied outings that may involve a small cost. |
| Rural Setting | No | We are located in the rural township of Cambridge. The home overlooks a spacious park that has many mature trees. |
| Smoking Permitted | Yes | We have built a smoking area outside known by our residents as Petticoat Junction. |
| Sprinklers | Yes | |
| Updated: 11 Mar 2011 | ||
| Windermere is conveniently located within easy walking distance of the centre of Cambridge. With Te Ko Utu Park and Lake just across the road the home is placed in a very attractive setting. From the road Windermere looks like a well maintained, large, suburban home.
On entry you will find a well presented and maintained home decorated in subtle warm colours with a homely look about it. An attractive, sunny outdoor area has recently been created. It is fenced in a contemporary style and landscaped so that there is a nice intimacy about it. Care is especially important to us at Windermere. As far as possible we endeavour to plan your care to accommodate your preferences. This includes things like ‘sleeping in’ ‘staying up late’ having your shower at the time of day that suits you etc. Touch and talking are very important aspects of our care. Spending time with a resident just doing their nails is an example of how this can easily be achieved. We celebrate all of life’s events with our residents, which in some instances includes holding their funeral at the home. Our residents feel this is appropriate and we are honoured to do this. We have also held weddings here! All staff understand the high level of 1:1 care and personal standards that are required. An example of this is that at the beginning of the day it is more important to have our residents comfortably prepared for the day, and not rushed. Our residents come first so if you visit in the morning you may not find all the beds made. Our small size and teamwork means that we do not get so tied to a routine that we can’t be flexible. If something impromptu arises we like to be able to respond. One of our special little features is our upstairs flat. This three bedrooms flat has a kitchenette, dinette, lounge, laundry, conservatory area and outside covered porch and is suitable for those who are reasonably independent. There is a portable phone for residents use. The flat is fully supervised and is accessed via a lift. We have prepared a comprehensive ‘Introductory Pack’ for residents which includes: on outline of what happens on your day of admission, a statement of values, an outline of what you can expect at Windermere, rights and responsibilities, informed consent, our services (including what we can and can not provide) , security, safety, valuables, insurance, payment details, confidentiality and privacy, complaints procedure, ideas for clothing, smoking policy and a phone list of community resources. We have a policy of continuous quality improvement, which means that everything we do is constantly being reviewed, implemented as appropriate and documented. We make this a family friendly home so visitors can come and go just as they would if you were in your own home. The children of staff members often visit. |
| Updated: 11 Mar 2011 |
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Activity programme
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| Updated: 11 Mar 2011 |
| Topic | Details | |
|---|---|---|
| Details re Meals | We accommodate all likes and dislikes and operate a four weekly rolling menu. Dinner is served at night. Our dining area is divided into two separate areas to ensure that all residents can dine in comfort and retain dignity at all times. The smaller area allows those who require assistance with eating, the privacy they need. | |
| Staffing Details | The working environment at Windermere is very important to all who work here. We are a close-knit team who laugh a lot, know how to read each other well ie recognise how people feel each day. The owners are part of this team and they are as familiar and comfortable with all the tasks in the home as everyone else. Our teamwork means that we all ‘pitch in’ and help where it’s needed. There is a real sense of camaraderie and collegial support. Training is undertaken in the home during the course of the day and learning is applied in a supervised way. This means that skill acquisition can be more closely monitored. Learning audits are conducted weekly by the Registered Nurse. Medical support is provided and includes: regular assessment by Doctor, care management by Doctor as part of interdisciplinary team, urgent medical attention as required and discharge planning. | |
| Fees Details/Fees Do Not Include | Please contact the Manager for details | |
| Updated: 11 Mar 2011 | ||
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| English | Yes | |
| Interpreter | Yes | We can arrange for this service. |
| Maori - Te Reo | Yes | |
| Updated: 11 Mar 2011 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Inter denominational | Yes | Weekly services are held within the home and monthly communion services |
| Non denominational | Yes | |
| Roman Catholic | Yes | Weekly communion with residents |
| Updated: 11 Mar 2011 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 1.00 km | Bus services to Hamilton and elsewhere in New Zealand. |
| Shops | 1.00 km | Town centre. There are a number cafes, galleries and other places suitable for those visiting and/or wishing to take their relative out. |
| Mall | 1.00 km | Cambridge Town Centre has a full range of shopping options from Supermarket to Boutique clothing. |
| Parks | 0.10 km | Easy access to Te Ko Utu Park and Lake |
| Library | 1.00 km | Easy walking distance to library. |
| Updated: 11 Mar 2011 | ||
| Credential | Status | Details |
|---|---|---|
| Audit Report Available. | Yes | |
| New Zealand Aged Care Association | Yes | |
| ACE ("Aged Care Education" Training programme) | Yes | All staff complete the ACE programme as post of the competency based programme. |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | |
| Health and Disability Auditing New Zealand Limited (Auditing Agency) | Yes | Certification achieved |
| Other details | Yes | Carolyn is very committed to staff training. She has a very comprehensive orientation and training programme. Further details are contained in the section 'Staffing Details'. |
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| Updated: 11 Mar 2011 | ||