Contact Details

Detail
Address	30 Mill Road   View Map
City/Town	New Plymouth
District Health Board Area	Taranaki
Phone	(06) 759 0080
Owner	Ultimate Care Group
Email
Website	http://www.rhapsody.co.nz
Updated: 11 Jun 2010

Service/Facility Details

Detail	Status
Total number of beds at this level of care	35
Contract with DHB	Yes
Certification	Yes
Updated: 14 Jul 2010

Personnel

Type	Hours Per Week	Status	Details
Registered Nurse		Yes	There is usually two - three RN's on per shift as well as the Clinical Services Manager (Patti McKee) who works Monday to Friday
Enrolled Nurse		Yes
Physiotherapist		Yes	We have a physio that comes in 3 times a week
Occupational Therapist		Yes
Diversional Therapist		Yes	Robyn is the Diversional Therapist who has great energy and committment to providing the best therapy to residents.
Activities Co-ordinator		Yes
Hairdresser		Yes	We have our own Salon with Hairdresser in attendance 2 mornings a week at Residents cost.
Podiatrist		No	Every 6 weeks we have a visiting Podiatrist
Dietitian		Yes
Accredited Visitors		No	A gentleman who acts as Resident Advocate and accordingly attends voluntarily 2 mornings a week to assist with Bingo, is available to talk with any of our residents and attends our Quality Improvement Meetings which are held monthly.
Chaplain/Spiritual Advisor		Yes	Agnes is our Spiritual Advisor who oversees the spiritual and emotional needs of residents.
Other Personnel		Yes	Justin is our gardener and Chris is the handyman on site
Updated: 22 Jun 2010

Specialities or Areas of Expertise

Specialities or Areas of Expertise	Status	Details
Gastronomy/Nasogastric Management	Yes
Oxygen Management	Yes
Surgical Followup	Yes
Wound Care	Yes
Diabetic Care	Yes
Continence Advisor	Yes
Infection Control	Yes
Specialist Palliative Care	Yes
Palliative Care	Yes
Stroke Rehabilitation	Yes
Tracheotomy Care	Yes
Gerontological Care	Yes
Urology	Yes
Community Health	Yes
Clinical Manager	Yes
Other Nursing Specialities	Yes
Psychologist	Yes
Psychiatrist	Yes
Other Post Graduate Specialities	Yes
Updated: 15 Jan 2009

Features

Feature	Status	Details
Under 65 yrs with Disability	Yes
Short Term Care e.g. Carer Support, Respite Care	Yes
Palliative Care Contract	Yes	We have a Link programme with the local Hospice
Whanau Room	No	The resident's own individual rooms are large enough for family members to stay if necessary.
Rooms (Single)	Yes
Rooms (Shared)	Yes
Rooms (Suit Couple)	Yes
Ensuite	Yes
May Bring Own Furniture	Yes	Other than furniture that is required to be specialised (such as the beds in the hospital) residents are welcome to bring in their own furniture and belongings to make them feel as at home as possible.
Alcohol Permitted	Yes	We have a regular Happy hour and many of our residents have a small fridge in their room for beverages.
Pets In Residence	Yes	We currently have two cats and some fish.
Phone Access In Own Room	Yes	This is done at the resident's own cost
Resident can adjust heating in own room	Yes	The staff can adjust the heating in individual rooms for residents
Residents Committee	Yes	We have Residents meetings each month with the manager and activities co-ordinator. We also have a Resident Advocate who the the residents can talk to about any concerns.
Family Committee	No	While we don't have a family committee each we have a individual resident multidisplinary review 6 monthly which includes the resident's family.
Policy for management of challenging behaviour	Yes	Please ask management if you wish to view a copy of this policy.
Confused Residents	Yes
Lounges/seating areas	Yes	Eight seating and lounge areas within our resthome and hospital. They are all very different and provide an ever changing outlook for our residents. We also have lovely outdoor seating areas too.
Outings	Yes	We have our own Van and the residents enjoy many different and varied outings.
Rural Setting	No	While we do not have a rural setting and are actually situated in the middle of town we are surrounded by a parklike setting with lots of trees.
Smokers Room	Yes	Smokers are able to use the outdoor courtyard.
Smoking Permitted	Yes	Smoking is permitted within the designated areas only.
Sprinklers	Yes
Updated: 30 Mar 2010

Interests And Activities

We have a dedicated activities co-ordinator who provides an interesting and varied programme of activities for our residents.

Updated: 15 Jan 2009

Additional Information

Topic		Details
Details re Meals		All of our meals are cooked on site and have a lovely home cooked quality. We endeavour to cater to the likes of the generation we care for and so roast meals and "meat and 3 vege" with a pudding are typical fare. Our main meal is served at lunch time with a lighter meal being served in the evening. Morning, afternoon teas and supper consist of delicious home baking and residents are free to help themselves to tea and coffee and fruit between meals. All of our menus are prepared with a dietitians input and are rotated on a six weekly basis. We cater for any special requirements such as diabetic meals, gluten free and vegetarian meals.
Staffing Details		All our staff undergo training under the ACE programme plus we also have a comprehensive inhouse training programme. This is done to ensure that all of our staff are fully competent to meet the needs of our residents. All of our staff have incredible hearts and are caring and compassionate as a requirement.
Associated Complexes		We are part of the Ultimate Care Group of Aged Care Facilities.
Fees Details/Fees Do Not Include		Please contact managment for details.
Updated: 15 Jan 2009

Languages Spoken

Language	Status	Details
Dutch	Yes
English	Yes
Filipino	Yes
Maori - Te Reo	Yes
Updated: 15 Jan 2009

Religious Affiliations

Religious Affiliations	Status	Details
Anglican	Yes	We have regular visits from an Anglican minister
Inter denominational	Yes	Weekly services are held by our own facility chaplin. All are welcome.
Roman Catholic	Yes	We also have regular visits from the local Roman Catholic church.
(Other comments)	Yes	Our chaplin is available through out the week to assist the residents as needed. We will also endeavour to ensure that any special spiritual or religious needs are met or will help our residents to contact the appropriate persons to help them to do so.
Updated: 15 Jan 2009

Distances

Location	Distance	Details
Mall	0.20 km	We are situtated very close to the city centre of New Plymouth and therefore have a large variety of shops, cafes and other facilties close by.
Parks		There are several large, beautiful parks closeby which have gardens, walks and children's playgrounds. We also pride ourselves on our own parklike grounds which the residents all enjoy and provides a very peaceful and tranquil setting.
Library	0.20 km	The local Library is situated in the City Centre closeby. However the mobile library also calls in on a regular basis and we have our own library on site
Updated: 15 Jan 2009

Credentials

Credential	Status	Details
ACE ("Aged Care Education" Training programme)	Yes
National Certificate in Diversional Therapy	Yes
National Certificate in Support of the Older Person (not available after Dec 2010)	Yes
Telarc Quality Health (Auditing Agency)	Yes
Updated: 15 Jan 2009