Rest Home Care
Norfolk Lodge
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Set amongst Award wining gardens and just 15 km north of New Plymouth, on Princess Street Waitara, Norfolk Lodge offers Rest Home Care and secure Dementia Care in comfortable friendly surroundings. Our stately Norfolk Pine is a local landmark.
At Norfolk Lodge it’s our Mission to provide a homelike environment where self-esteem is enhanced and individual needs are met. We encourage independence and expression. Come and see for yourself, we’re happy to show you through Norfolk Lodge and answer any questions of concerns you may have. Please phone and ask for the Care Manager. Our facility also offers these services: |
| Detail | |
|---|---|
| Address | 30 Princess Street View Map |
| City/Town | Waitara |
| District Health Board Area | Taranaki |
| Phone | (06) 754 7016 |
| Fax | (06) 754 8230 |
| Manager | Pauline Matuku (Phone: (06) 754 7016) |
| Owner | Ross Duncan |
| Website | www.norfolklodge.co.nz |
| Updated: 25 Feb 2009 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Unknown |
| Updated: 1 Feb 2011 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 23 |
| Updated: 1 Feb 2011 | |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | ||
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Negotiable | Referral made to Taranaki Base hospital or private local services if required. | |
| Occupational Therapist | Negotiable | Referral made if required. | |
| Own Social Worker | Negotiable | Referral made if required. | |
| Diversional Therapist | Yes | In training. | |
| Hairdresser | Yes | When required or 2 weekly. | |
| Podiatrist | Yes | 6 weekly | |
| Dietitian | Yes | Daily menus approved by Dietitian. Audited by qualified Dietitian. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | ||
| Other Personnel | Yes | Quality Assurance and ACE training co-ordinator on site. | |
| Updated: 1 Feb 2011 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Palliative Care | Yes | Liaise with Hospice Nursing staff re pain relief, medication etc. |
| Specialised Dementia Care | Yes | Liaise with DHB Mental Health Team. |
| Psychiatrist | Yes | Contact specialised services as required. |
| Other Post Graduate Specialities | Yes | Quality Assurance and ACE training co-ordinator on site. |
| Updated: 1 Feb 2011 | ||
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | Funding to be confirmed by Accessability. |
| Day Care | Yes | |
| Short Term Care e.g. Carer Support, Respite Care | Yes | |
| Palliative Care Contract | No | However we provide end of life care for our residents whenever this is possible. |
| Whanau Room | No | However we do have a quiet room that we can make available for family use. |
| Rooms (Single) | Yes | Our spacious single rooms are comfortable and clean. |
| Rooms (Suit Couple) | Yes | Please ask about this if you have this need. |
| May Bring Own Furniture | Yes | We encourage residents to bring their own favourite ornaments, furniture and belongings to give the room a homely feel. |
| Alcohol Permitted | Yes | Supervision provided. |
| Pets In Residence | Yes | Neighbour's cat visits. |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | Portable phone also available. |
| Resident can adjust heating in own room | No | Heating of rooms is thermostically controlled. Heater can be turned on or off, hot or cold air, by resident. |
| Maori Kaupapa | Yes | Able to operate in this capacity. |
| Residents Committee | Yes | Chaired by Diversional Therapist and Manager |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Lounges/seating areas | Yes | Purpose built facility with indoor and outdoor areas for the comfort of our residents and families. The communal lounges provide a friendly, cosy atmosphere in which Residents, family and friends can gather and talk of days gone by. |
| Outings | Yes | We have our own van and we use this to go out to Age Concern and Golden Oldies twice a week and other make other outings as per the programme. |
| Rural Setting | Yes | Located on the edge of town overlooking wide open spaces. This gives the home a real feeling of spaciousness. |
| Smoking Permitted | Yes | In designated areas outside of the building. Smoking is monitored. |
| Sprinklers | Yes | |
| Audit report available | Yes | |
| Updated: 1 Feb 2011 | ||
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| Our dedicated team of caregivers care for a maximum of 23 residents. For each resident individual needs are identified allowing a care plan to be developed and implemented. As always we welcome visits and input from family and friends.
Light interiors painted in warm but subtle colours. Wide hallways and space for residents to walk inside and outside in pleasant gardens. |
| Updated: 1 Feb 2011 |
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Activity programme. We offer a fill activities programme suited to our residents needs so that they can continue to enjoy life. These include social, creative, recreational and intellectual themes in both group and individual settings. Participation is always optional. The mini bus can be seen far and wide on outings to popular destinations. |
| Updated: 1 Feb 2011 |
| Topic | Details | |
|---|---|---|
| Details re Meals | Home cooked meals are a feature of Norfolk Lodge. They’re nutritious and tasty with a great variety on the menu. Special needs and diets are catered for. | |
| Staffing Details | Our staff are trained to provide just the right kind of support to allow you to retain your individuality and dignity. They take pride in the quality of their care giving an empathy with each resident. Visiting Doctor and practitioners. This is a home where staff are encouraged to develop their knowledge and skills. Our Nurse Manager has a long association with the home and many staff are long serving. Our on site Quality Assurance/ACE co-ordinator ensures our commitment to detail and makes sure we deliver services in the way that we say we do. We create a sense of family here encouraging families to visit as often as they like. Residents like to see the family comings and goings. | |
| Fees Details/Fees Do Not Include | Please see the Manager for full details. | |
| Updated: 1 Feb 2011 | ||
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Maori - Te Reo | Yes | |
| Updated: 1 Feb 2011 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | |
| Non denominational | Yes | |
| Updated: 1 Feb 2011 | ||
| Location | Distance | Details |
|---|---|---|
| Shops | 0.40 km | Dairy within short walking distance. |
| Mall | 1.50 km | Waitara Town Centre where all goods and services are available. |
| Parks | 0.10 km | We are just across the road from Clifton Park where there are playing fields, bowls and tennis court. |
| Library | 1.50 km | Town Centre |
| Updated: 1 Feb 2011 | ||
| Credential | Status | Details |
|---|---|---|
| N.Z. Aged Care Association (ex Healthcare Providers N.Z.) | Yes | |
| ACE ("Aged Care Education" Training programme) | Yes | In-service and ACE Workplace Training keep staff up to date with the latest care methods. We have the latest ACE courses; National Certificate in Community Support (Residential), Care Competency (Level 3) and ACE Dementia Version 2. |
| National Certificate in Diversional Therapy | Yes | Will be available for workplace training in 2011. |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Support of the Older Person (not available after Dec 2010) | Yes | These qualifications are cross credited to the new ACE Programmes. |
| Telarc Quality Health (Auditing Agency) | Yes | |
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| Updated: 1 Feb 2011 | ||