Rest Home Care

Liston Heights Rest Home and Hospital, Taupo - Catherine Armstrong House

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Your day – your way

While the surroundings at Liston are beautiful, its great care that Liston is known for. Resident’s wishes come first, with care built around the way they prefer their day to be – and that can change from day to day. That’s why we say “your day – your way.”

At Liston, our residents will always find something to do – whether it’s getting involved in our interesting activities programme that runs 7 days a week, or choosing to enjoy their own company in their large bedrooms, with the convenience of ensuites and kitchenettes.

Care Home Janet Lester and her team like to think of their care as “providing support, so that you can still be you.” To find out more, phone Janet on (07) 378 2666 or feel free to drop in at any time.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Updated: 16 Jul 2014

Our facility also offers these services:

Contact Details
Detail
NameListon Heights Rest Home and Hospital, Taupo
Address19 Liston Ave   View Map
City/TownTaupo 3330
Postal Address19 Liston Avenue, Taupo
District Health Board AreaLakes
Phone(07) 378 2666
Fax(07) 377 2169
Mobile0274 917 648
ManagerJanet Lester (Phone: (07) 378 2666)
OwnerBupa Care Services (Phone: 0800 60 80 99)
Email View Email Address
Website http://www.bupa.co.nz/aged-care/care-hom...
Updated: 16 Jul 2014

PDFs
Preview File Description
Liston Heights brochure Liston Heights brochure Liston Heights brochure

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Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 21 Jun 2013

Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care31
Long term vacancyYes
Short term vacancyYes
Our rest home rooms are similar to a bed sit with ensuite and tea and coffee making facilities.
Impending vacancyNo
Updated: 25 Jul 2014

Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Own Social Worker Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits every week, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits on request.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call.
Updated: 16 Jul 2014

Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes Individual palliative care funding may be available.
End of Life/Palliative Care’ Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Psychiatric Care Yes We will provide referrals to other services as required.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Spinal Injuries Yes Your special needs can be discussed prior to admission.
Specialised Dementia Care Yes
Gerontological Care Yes Bupa prides itself on providing person-centred care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes Our manager is a registered nurse.
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialists as required.
Psychiatrist Yes We make referrals for visits by community specialists as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 16 Jul 2014

Respite & Carer Support/Short Stay
Respite & Carer Support/Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support or other Short Stay Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Advance bookings taken Yes According to bed availability.
Subsidised service Yes Subsidy may be available.
Private paying service Yes We welcome people who are self funded or have insurance cover.
Updated: 16 Jul 2014

Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Other End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Rooms (Single) Yes
Rooms (Suit Couple) Yes
Ensuite Yes All rooms have ensuites.
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes We have under-floor heating that is adjusted in each section of the building.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Lounges/seating areas Yes
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Smoking Permitted Yes We have a designated smoking area.
Semi-Secure Yes
Sprinklers Yes Liston Heights meets all NZ Fire Service regulations.
Audit report available Yes Audit available on the Bupa website. Visit www.bupa.co.nz
Updated: 16 Jul 2014

Special Features
You can be sure of companionship, comfort and security at Liston Heights. It's a happy, friendly place with a strong community spirit and a reputation for skilled compassionate care. If you join us, we know you will soon make new friends and feel right at home.

The rest home is unique in that all rooms other than the short-term respite care rooms, are spacious studio units. These units are configured as bed sits with full ensuite and a kitchenette that has a small fridge with tea making facilities. Residents are therefore able to enjoy visits from family and friends in the comfort and privacy of their own rooms if they choose to do so.

Liston Heights provides a full range of services from independent units through to services for those who have more complex needs.
Updated: 16 Jul 2014

Interests & Activities

A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.

Updated: 16 Jul 2014

Additional Information
TopicDetails
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Liston Heights meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care.
Updated: 16 Jul 2014

Languages Spoken
LanguageStatusDetails
Cook Island Yes
English Yes
Fijian Yes
Maori - Te Reo Yes
Samoan Yes
Tokelauan Yes
Updated: 21 Jun 2013

Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Once fortnightly church services conducted on site
Baptist No Visit residents in the facility
Presbyterian Yes conduct fortnightly church services on site
Updated: 21 Jun 2013

Distances
LocationDistanceDetails
Public Transport 0.10 km Public Bus stops right outside front entrance
Shops 1.50 km Hilltop Shops - Fish & Chip Shop/Dairy/Restaurant/Beauty Salon/Electrical Shop
Mall 4.00 km Town Centre - Full range of shopping
Parks 2.00 km Botanical Gardens and Hilltop Play Ground
Library 4.00 km Mobile library bus visits the site every two weeks
Updated: 21 Jun 2013

Credentials & Membership
Credentials & MembershipStatusDetails
Rest Home MOH Audit Report Available. Yes
RVA (Retirement Villages Association of New Zealand (Inc)) Yes
Registered Retirement Village Yes
National Certificate in Diversional Therapy Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) Yes
Rest Home MOH Audit Report Available. RVA (Retirement Villages Association of New Zealand (Inc)) Registered Retirement Village CareerForce (ex CSSITO (Community Support Services Industry Training Organisation)
Updated: 21 Jun 2013


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