Hospital Care
The Gardens Rest Home and Hospital, Rotorua (formerly Mitchell Downs)
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Taking care of the lives in our hands – that’s what we’re here for, and that’s what we do, wholeheartedly. The Gardens Rest Home and Hospital (formerly Mitchell Downs) is a homely, friendly place, with a family-like atmosphere. Our nurses and carers enjoy giving skilled care that focuses on each individual’s needs and preferences.
Our hospital provides long-term dependent care, in a supportive environment. People often comment on our close family community, our chaplaincy service and the lovely environment that our beautiful gardens create. We are also unique in offering a whanau wing, Mai Moa, with care based on the traditional principals of Maori health. The Gardens is part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care. As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers. For more information, please visit the Bupa link below. Our facility also offers these services: |
| Detail | |
|---|---|
| Address | 15 Hodgkins Street View Map |
| City/Town | Rotorua |
| District Health Board Area | Lakes |
| Phone | (07) 347 9658 |
| Fax | (07) 347 0335 |
| Manager | Robyn Filipo (Phone: 027 491 7698 or (07) 347 9658) |
| Owner | Bupa Care Services (Phone: 0800 60 80 99) |
| Website | http://www.bupa.co.nz/Rest-Homes-and-Hos... |
| Updated: 27 Mar 2012 | |
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| Additional Room Costs | Unknown |
| Updated: 31 Jan 2012 | |
| Detail | Status |
|---|---|
| Total number of beds at this level of care | 33 |
| Updated: 31 Jan 2012 | |
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 168 | Yes | We have 24 hours per day Registered Nurse cover. Our qualified Registered Nurses have extensive experience in the field of older person care. They attend several internal and external education sessions to ensure their knowledge remains up to date. |
| Enrolled Nurse | 72 | Yes | We have Enrolled Nurses to support our Registered Nurses with their work. One of our Enrolled Nurses acts as our Cultural advisor. |
| Physiotherapist | 5 | Yes | We have a contracted Physiotherapist who we refer our residents to and she also trains our staff to carry our correct Manual handling of our residents. |
| Occupational Therapist | Yes | We have a contracted Occupational Therapist who visits the facility once per month. She advises the families and resisdents about the correct seating and other equipment. | |
| Activities Co-ordinator | 75 | Yes | We have a fun, dedicated abd caring activties team who devise a program tailored around the indvidual likes and dislikes. The program is very popular with our residents.This service is further extended for our village residents. |
| Hairdresser | 4 | Yes | Our Haridresser comes in every Wednesday morning. This service is further extended to our village residents. |
| Podiatrist | Yes | We have a visitng podiatrist once every six weeks. This service is further extended to our village residents. | |
| Dietitian | Yes | Our menus are all planned by a qualified Dietician through Bupa Care Services | |
| Accredited Visitors | Yes | Available on request | |
| Kaumatua | Yes | Available on request | |
| Chaplain/Spiritual Advisor | 10 | Yes | Twice weekly. Our Chaplains reflection classes are becoming very popular. Our Chaplain is also our residents advocate and her service is open to our village residents as well. |
| Other Personnel | Yes | Other personnel that form the team are: The Administrator, Cook, Housekeeping Team & our Maintenance Officer | |
| Updated: 8 Mar 2011 | |||
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Gastronomy/Nasogastric Management | Yes | |
| Oxygen Management | Yes | |
| Surgical Followup | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advisor | Yes | |
| Infection Control | Yes | |
| Stomal Therapist | Yes | Access to stoma specilist via DHB. |
| Specialist Palliative Care | Yes | |
| Palliative Care | Yes | |
| Stroke Rehabilitation | Yes | |
| Gerontological Care | Yes | |
| Urology | Yes | |
| Clinical Manager | Yes | |
| Other Nursing Specialities | Yes | |
| Other Post Graduate Specialities | Yes | |
| Updated: 15 Mar 2010 | ||
| Feature | Status | Details |
|---|---|---|
| Under 65 yrs with Disability | Yes | We have a contract with DHB for both Hospital level and Rest Home level care for under 65 years old with disability. |
| Day Care | Yes | We are in the process of extending this service and are able to offer low cost transport to the fro from home. |
| Short Term Care e.g. Carer Support, Respite Care | Yes | |
| Carer Support/Respite Care Booking Facility | Yes | |
| Primary Health Funded Short Term Care | Yes | |
| Palliative Care Contract | Yes | |
| Whanau Room | Yes | Our new Whanau room in Maimoa offers lounge with comfy chairs, Kitchennette and a bedroom iwth 2 beds and facility to cater for more. We encourage whanau involvement. |
| Rooms (Single) | Yes | |
| Rooms (Shared) | Yes | Only one shared room available. |
| Rooms (Suit Couple) | Yes | |
| Ensuite | Yes | |
| May Bring Own Furniture | Yes | |
| Alcohol Permitted | Yes | With permission of GP |
| Pets In Residence | Yes | |
| Negotiate To Bring Own Pet | Yes | |
| Phone Access In Own Room | Yes | Not all rooms have phone access |
| Resident can adjust heating in own room | Yes | |
| Maori Kaupapa | Yes | |
| Residents Committee | Yes | Meetings are held with Manager and residents and or families every three months.. |
| Newsletter | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Lounges/seating areas | Yes | |
| Outings | Yes | As well as programmed outings with activities staff we have commenced our daily (weekdays) bus service to town which is becoming very popular. |
| Rural Setting | Yes | Daily (weekday only) free bus service to town for shopping, etc. available. |
| Smokers Room | No | Covered smokers area in the garden is available. |
| Smoking Permitted | Yes | Only in smokers area. |
| Sprinklers | Yes | |
| Audit report available | Yes | |
| Updated: 15 Mar 2010 | ||
| We regard our customers as family. We treat individuals (customers and staff alike) with respect and dignity.
We are passionate about service We deliver through amazing teamwork We seek ways to make someone's day every day |
| Updated: 10 Jul 2009 |
|
Activity programme, Aromatherapy, Art, Age Concern, Alzheimer's Society, Arthritis society, BBQ, Big print books, Bingo, Blind Foundation, Board games, , Cards, Care and Craft, Church, Classical Music, Concerts, Cooking, Craft, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Happy Hour, Housie, Hydrotherapy, Indoor Games, Jigsaw, Library, Minibus, Movies, Music, Newspaper reading, Outings, Parkinson's Society, Parties, Pastoral care, Pianist, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Singing, Videos |
| Updated: 10 Jul 2009 |
| Topic | Details | |
|---|---|---|
| Details re Meals | All our meals have been planned by a qualified Dietician. Our main meal is in the evening. | |
| Associated Complexes | Bupa also own Redwood in Rotorua | |
| Fees Details/Fees Do Not Include | Price on Application | |
| Updated: 10 Jul 2009 | ||
| Language | Status | Details |
|---|---|---|
| Cook Island | No | Interpreters are available on request |
| English | Yes | |
| Filipino | Yes | Enterpreters are available on request |
| Hindi | Yes | Interpreters are available on request |
| Punjabi | Yes | Interpreter available on Request |
| Rarotongan | Yes | Interpreter available on Request |
| Samoan | Yes | Interpreter available on request |
| Other Information | No | Interpreters are available on request |
| Updated: 10 Jul 2009 | ||
| Religious Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Buddhism | Yes | |
| Christianity | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Salvation Army | Yes | |
| Updated: 10 Jul 2009 | ||
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.50 km | Public Transport available |
| Shops | 5.00 km | We provide daily (weekdays only) bus service to town. |
| Mall | 5.00 km | |
| Parks | 0.50 km | |
| Library | Library visits The Gardens fortnightly | |
| Updated: 15 Mar 2010 | ||
| Credential | Status | Details |
|---|---|---|
| Audit Report Available. | Yes | Please contact The Manager |
| Registered Retirement Village | Yes | |
| RVA (Retirement Villages Association of New Zealand (Inc)) | Yes | |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| CareerForce (ex CSSITO (Community Support Services Industry Training Organisation) | Yes | |
| Bureau Veritas Quality International (Auditing Agency) | Yes | |
| Updated: 15 Mar 2010 | ||